Featured Reviews


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  • 5/5 Joshii 5 months ago on Google
    Exceptional stay at this hotel! From the moment we stepped through the door, the staff provided outstanding service, making us feel welcomed and valued. The room was immaculate with modern amenities, ensuring a comfortable and relaxing experience. The attention to detail was remarkable, from the elegant decor to the well-maintained facilities. The on-site dining surpassed expectations, offering a diverse and delicious menu. The hotel's central location made exploring the city a breeze. Overall, a five-star experience that I highly recommend to anyone seeking luxury, comfort, and impeccable hospitality.
    19 people found this review helpful 👍

  • 5/5 John B. 3 months ago on Google • 11 reviews New
    I had an amazing stay at this hotel! From the moment I stepped in, I was greeted with warm smiles and excellent service. The room was spacious, clean, and had a breathtaking view. The staff went above and beyond to make my stay memorable - they helped with recommendations for local spots and even surprised me with a birthday treat! The breakfast spread was delicious, and the location was perfect for exploring the city. Can't wait to come back here!
    5 people found this review helpful 👍

  • 2/5 million62 2 months ago on Google • 13 reviews New
    With over 20 years of customer service experience, there are certain things I notice. Marie was helpful with checking in. It was great interacting with her. She seem to be very knowledgeable in the check in process. My room was clean and I enjoyed it. I often stay there so I knew what to expect. The rooms are a little dated but I like them. There are not enough English TV channels. I was NOT pleased with the breakfast or the restaurant staff. I felt some people were treated differently than others and I feel I had to beg just to get someone's attention just to get a cup of coffee. Lastly there were a lot of kids there and they were very noisy, so the noise kept me awake. I'm not sure why security didn't do anything about it.

  • 5/5 victoria n. 5 months ago on Google
    I would like to thank all the staff, however, don't know all the names. I’m not going to lie but I was discourage by the first room we were in but the staff accommodated and went above and beyond. The room they moved us to was a amazing and I had zero issues, so thank you for that. I was beyond pleased with the pool attendants, especially Arnold, as he was very personable and had great customer skills. Overall I'm very happy with this hotel. Thank you to all the staff I encountered as you truly made me feel welcomed.
    8 people found this review helpful 👍

  • 5/5 i o. 1 month ago on Google • 6 reviews New
    Stayed for a couple of nights before my return flight. I’ve read the reviews about the hotel being dated and so I was prepared for that. Overall, my stay was very good for the price that I paid. My room including the shower was very clean. I just hoped that they have accessible showers for the elderly and handicapped and a bidet. The staff was great especially at the Club Lounge (Hermie and Dolly were very attentive and kind to me). Food was good. I was glad that they were salted and sweetened just enough to my liking. I just wish that the restaurant is available 24/7. It is in a very busy location and I’d be extra careful walking at night away from the hotel. I had no problem walking to the Baclaran church during the early morning, though. I do not mind staying here again in the future if the need arises.

  • 5/5 Tristian A. 4 months ago on Google
    I had an amazing stay at this hotel! From the moment I stepped in, I was greeted with warm smiles and excellent service. The room was spacious, clean, and had a breathtaking view. The staff went above and beyond to make my stay memorable - they helped with recommendations for local spots and even surprised me with a birthday treat! The breakfast spread was delicious, and the location was perfect for exploring the city. Can't wait to come back here!
    3 people found this review helpful 👍

  • 5/5 Derick S. 2 years ago on Google
    I stayed for just one night and got there earlier than the scheduled check-in. The staff worked really hard to get a room ready for us early since my wife and I were both tired from traveling. In addition to this they were very friendly and did everything they could to make our stay very comfortable. I'll definitely consider this hotel again when staying in the Manila area. Thank you for the excellent service!
    2 people found this review helpful 👍

  • 3/5 Paul W. 2 months ago on Google • 3 reviews New
    Hotel under new management, with a mind set of 2 star service. Food from menu terrible, low class buffet. Poorly managed. Your paying for 4 or 5 star service and not getting. Everything is over priced. Dirty carpet, tiles need replaced. It needs western management or management with experience. This hotel is beautiful. Swimming pool is 1 star and small like a kiddie pool. Lots of upgrades needed. The filipino people never complain, so nothing improves or gets fixed. The reviews are written and most are non-sense and untruthful. This is a great hotel, or at-least it was 10 years ago. The new casino hasn't opened yet, and the concept of online gaming from your phone is ridiculous and no fun at all. Most people will go out to the many casinos in town that will be better and funner. Just had the buffet 2/26/24 it was terrible!! No pineapple, watermelon no flavor with seeds. Potatoes, tapas and other items cold and dry. Just overall substandard. The orange juice was watered down and terrible, tang would've been better. Not worth the price that your paying. Management staff needs fired, chef, kitchen manager. I hate to criticize this hotel, because it used to be my favorite place, but common sense dictates. Everything is over priced, especially beer prices. Charging nearly 6 times more for a beer you can get at the store. Think about it, if you sold the beers for 100 pesos each, you would make a killing on beer sales and pay or differ salaries on beer sales alone. Hence you make profit. Duh.

  • 5/5 Louie D. 3 months ago on Google • 3 reviews New
    Fantastic stay at this location! From the moment we entered through the door, the personnel treated us very well and gave us a warm, inviting feeling. The lodging was immaculate and furnished with every comfort required for a pleasant and peaceful stay. The exquisite facilities and elegant interior decor served as illustrations of the outstanding attention to detail. The cuisine served on-site exceeded expectations.

  • 5/5 Eccentric P. 1 year ago on Google
    My first trip to the Philippines to meet my fiancé and now wife. We stayed almost all last month and really enjoyed it. The staff was very helpful and friendly. Overall a very nice hotel in Philippines at a decent price. We recommend it. I normally don’t leave reviews but I feel this place deserves the credit
    1 person found this review helpful 👍

  • 4/5 Michelle Y. 2 years ago on Google
    I decided to book my 10 day quarantine at The Heritage Hotel Manila and it’s the best decision I made. Location is about 7-10min drive from NAIA airport, the customer service is top notched, from bellman, front desk, concierge and of course housekeeping. The Service is definitely the reason why I would stay here again. Housekeeping - Geraldine Aquino, Mike and Jay are wonderful very professional, caring and attentive to my needs, they follow through and made sure I received all amenities requested. Same as with the front desk manager Jona Santos, to making sure that my stay is to my satisfactory. Amazing Service! I gave 4 out 5 stars as there is always room for improvement; furnitures and carpet need to be updated, otherwise the room is clean, big space, complete amenities, to coffee, coffee mate, sugar, tea, bottled water, shampoo, conditioner, bath gels, bar soaps, dental kit, ear swabs, toothbrush, toothpaste and cotton! All that you need are covered and provided. Definitely would recommend The Heritage Hotel.. thank you for making my quarantine stay comfortable…😍
    1 person found this review helpful 👍

  • 5/5 David J. 1 year ago on Google
    My stay has been wonderful. The staff is very friendly and helpful all the time! The breakfast buffet has been totally delicious every day! Gemma, Math, Ken and Chef Aldo were great today making sure I had a good breakfast experience! I would definitely recommend this hotel to others!
    1 person found this review helpful 👍

  • 5/5 JT S. 1 year ago on Google
    This is by far the best hotel I have found, anywhere, in a long time. Most importantly, The entire staff is so warm and friendly. They will go out of their way to make you feel welcome and valued. The restaurant prepares a wonderful daily breakfast buffet. Lunch & Dinner menu is awesome. It's only 10 minutes to terminal#3. Free shuttles to MOA. The pool is relaxing. The rooms are comfortable. It's not a new shiny hotel but it has everything you want for a reasonable rate in a great location. I highly recommend this hotel to anyone staying in Manila for a day or a week.
    1 person found this review helpful 👍

  • 5/5 iphone5s a. 10 months ago on Google
    During my recent visit to The Heritage Hotel Manila, I was thoroughly impressed by the overall experience. The hotel itself exuded a charming and elegant ambiance, with its beautiful architecture and tasteful decor. The staff members were exceptionally friendly, welcoming, and attentive, making me feel right at home from the moment I arrived. The rooms at The Heritage Hotel Manila were comfortable and well-maintained, providing a relaxing retreat after a long day of exploring the city. The amenities provided were of high quality, ensuring a pleasant and convenient stay. The attention to detail in the room setup and cleanliness was truly commendable. What stood out to me the most was the exceptional service provided by the hotel staff. They went above and beyond to accommodate my requests and ensure that my needs were met promptly and with a smile. Whether it was providing recommendations for local attractions or attending to any concerns I had, they were always there to assist. The location of The Heritage Hotel Manila was also convenient, with easy access to nearby shopping centers, restaurants, and tourist attractions. It served as a great base for exploring the vibrant city of Manila. Overall, my experience at The Heritage Hotel Manila was delightful, and I would highly recommend it to anyone looking for a nice place to stay with exceptional staff. I look forward to returning on my future visits to Manila. Thank you, The Heritage Hotel Manila, for the memorable stay.
    1 person found this review helpful 👍

  • 5/5 Catherin C. 4 months ago on Google
    I had an outstanding experience at Heritage Hotel in Manila. The impeccable service, luxurious accommodations, and attention to detail truly exceeded my expectations. The staff was exceptionally courteous, and the facilities were top-notch. I highly recommend Heritage Hotel for a memorable and comfortable stay. Five stars!
    1 person found this review helpful 👍

  • 5/5 Allen S. 4 months ago on Google
    I recently stayed at the HERITAGE Hotel, and it exceeded my expectations. The picturesque surroundings provided a peaceful ambiance, and the staff's hospitality was unmatched. The room was tastefully decorated, and the amenities were top notch. The dining experience was delightful, with a diverse menu and attentive service. Highly recommended!!!
    1 person found this review helpful 👍

  • 5/5 Nenita C. 9 months ago on Google
    Ed and his staff are amazing! Our flight was canceled and my sister, mom, and myself were extremely upset. Ed and his staff were helpful in making our stay during this stressful time easier and enjoyable. The hotel is also beautiful and the breakfast buffet was delicious!! The quality, taste and staff were beyond exceptional. Ruel came over to our table to make sure we were enjoying our food and if we needed anything. We would also like to recognize Mack who was so nice and hospitable and help us with our bags. Thank you Ed, Ruel, Mack and all the lovely front desk workers who showed exceptional customer service. Thank you!!!!

  • 5/5 Ayam m. 1 year ago on Google
    My family truly felt cared for and appreciated. The service was professional and attentive throughout our stay. The buffet was delicious with a wide variety of inclusive and cultural foods. My regards to the chef💗 In terms of our servers; Richard was quick on his feet and observant to our needs, Ella was charismatic and welcoming which allowed our stay to be enjoyable, Irish was professional and delightful, Gabriel was very patient and helpful to all our inquires as well as attentive to our needs by taking initiative.

  • 5/5 Iñigo Miguel I. 1 year ago on Google
    The dinner food buffet menu was delicious. I like that this hotel lets you make your own TACO! CHEF Patrick makes good food and he was very kind. The pool was very warm so i could swim in it anytime. The rooms are clean and the hotel staff are courteous.

  • 5/5 Joanne Dela P. 1 year ago on Google
    Excellent service! 11/10! Ms. Angel Raymundo & Ms. Verna Soriano were very accommodating whenever we have questions, concerns, and requests. The hotel staff, special mention to Mr. Erik Moreno, also assisted us well during our room check in where we had a great room with complete features and amenities. During our ingress, they were helping us achieve our entrance decorations and venue setup. During the event, they were always checking up on us and were very proactive in anything that needed assistance. The buffet food and the venue itself were also highly satisfactory. I liked that the venue has its own built-in photowall, tunnel, reception area, cocktail area, and chandeliers. Overall, Heritage Hotel is highly recommended!

  • 5/5 Glenn S. 1 year ago on Google
    Had a very good stay, and especially like to commend Mac for his assistance in helping me locate my luggage. Without his persistence, it probably would have taking me much longer to accomplish this. Mac was also very helpful, and patient with getting my girlfriend and myself transportation to get around Manila. Thank you so much Mac for your loyalty and commitment to concierge at the Heritage Hotel Manila, I look forward to my next stay at the Heritage Hotel.

  • 5/5 RalphyCoffee 1 year ago on Google
    Nice setting. Staff members - Irish, Ella, Geraldine, Richard, Lyn, and Vic are very friendly. a great value. The buffet is good, but it gets very busy on weekends. The location is good—close it's to the Mall of Asia. I'll return soon. You're welcome, Heritage Hotel.

  • 5/5 Maria Lilith B. 1 year ago on Google
    We had a great time staying here in Heritage Hotel Manila. We've been here since October 2019, that was the first time we stayed here when my fiance from Georgia came here to the Philippines. Then when he came back last month we choose to stay here again until we'll be back in the United States in February. We love staying here, the staffs are so nice, great foods also & the cute lady Divine is awesome, she always made our room so clean & neat. Good job Divine. God bless to us all 🙏🏻❤️🙏🏻

  • 5/5 Renz M. 4 months ago on Google
    This hotel has the most friendly staff, and all are very helpful. It was clean, stylish, roomy with excellent service in and the food was good and great value for money and service was attentive and efficient. Such an excellent hotel where you may also enjoy activities with friends , coworkers and family.

  • 5/5 Chris C. 1 year ago on Google
    The bathroom had some gaps, and the location means possible late night noise of police sirens (kept me up for several minutes), but the faults are few... This is a great place to stay. Due to Manila airport shutting down affecting 56,000 passengers, the airline placed us into the Heritage Hotel overnight. It was a nice little vacation away from the poverty from the rest of Manila. There were healthy and delicious food choices at the buffet. Plenty of hot water for showers and baths. Pleasant and helpful staff make up for the little faults that I did note... Hence a full 5 stars.

  • 4/5 Raymund Jade C. 4 months ago on Google
    The only concern I can say is during lunch and dinner buffet, they cannot keep up with the food demand which is not very pleasant given that our activities were time-constrained. I think the hotel was not that ready for our sheer number. But amidst that, all the hotel staffs were very nice. And that the place offers many amenities to wander around. Special thanks and mention to the very lovely Lobby Ambassadress, maam Dolly. She does her job well at the front and handled our check-in pretty well.

  • 5/5 Charisse Mae O. 10 months ago on Google
    This was our first stay at Heritage Hotel Manila. The rooms are clean, comfortable and well appointed. Downstairs, the lobby lounge was a pleasant escape from a busy day with great mellow music and attentive servers. The dining room is second to none. From the food to the service, it is beyond exceptional. Gemma took care of us with a slight issue and made sure we were fully satisfied. Her issue resolution reflects the excellent service we have experienced here. We will definitely stay here again and happily recommend to our friends and family.

  • 5/5 Wynn C. 4 months ago on Google
    I recently stayed at the Heritage Manila Hotel and I was thoroughly impressed with the level of service and the beautiful accommodations. The staff was incredibly friendly and helpful, always going above and beyond to ensure that my stay was comfortable and enjoyable. The room was spacious, clean, and beautifully decorated, with all the amenities I could need. The hotel's location was also perfect, with easy access to shopping, dining, and sightseeing. I would highly recommend the Heritage Manila Hotel to anyone looking for a luxurious and memorable stay in Manila.

  • 5/5 Kayla E. 9 months ago on Google
    Conveniently located near the airport and the Mall of Asia. Service was excellent! Other features of the hotel I particularly like were room massage and restaurant in the lobby. Food was delicious but thought that their drinks were overly priced. Staff were all nice and accommodating.

  • 5/5 Frances R. 11 months ago on Google
    Yes, the rooms look old and tired but the service is amazing! The beds are large and comfortable. The pillows for me are a bit too soft, but you can always ask for a harder pillow. Everyone is courteous and super helpful. There’s a courtesy shuttle bus that can take you to the Mall Of Asia periodically. The food here is amazing! I’d recommend to book the Club Rooms!…it come with perks!…

  • 4/5 Rainer M. 11 months ago on Google
    At first, I was thinking that the rooms are quite small inside because of some rooms that are small. However, the rooms that we'd stayed in, it's quite big. The service that they give is very accommodating and the location is not that far. To sum up, they'd have a lot of care to give. I appreciate how the room attendants treat us and everyone who's working in "The Heritage Hotel". They had a lot of offers to give. I would recommend this to my friends so that they would experience what we had experienced. I appreciate it so much.

  • 5/5 Manisha D. 10 months ago on Google
    The Heritage Hotel Manila is one of the nicest places I have ever been. From the moment I arrived, I felt right at home. The staff were friendly, the lobby was beautiful and the rooms were exquisite. From the plush beds to the modern decorations, it was truly a luxurious experience. But the thing I loved most was the food. From the complimentary breakfast to the all-day buffet, the variety and quality of food was outstanding. The poolside restaurant was also amazing, with wonderful views and live music. And, if you're looking for more local flavor, there's a traditional Filipino restaurant that never disappoints. The Heritage Hotel Manila is a great place for a staycation or a laid-back getaway. I highly recommend it – you won't be disappointed.

  • 5/5 Namedone O. 10 months ago on Google
    The staff at Heritage Hotel Manila deserves special mention. From the moment I arrived, I was greeted with warm smiles and impeccable service. The hotel itself is a gem for history enthusiasts. It is housed in a beautifully restored heritage building, showcasing the rich cultural heritage of Manila. My room was spacious, impeccably clean, and featured comfortable bedding that ensured a restful night's sleep. I thoroughly enjoyed the breakfast buffet, which presented a wide array of delicious options to start the day off right.

  • 5/5 Mary C. 2 years ago on Google
    Our Rotary events are well assisted by Ms Dhai and she ensure that all requirements are met and food variations are commendable for each event. Staffs are very accommodating and hospitable. Kudos!

  • 1/5 Five C. 2 years ago on Google
    travellers be warned... Just quarantine at a 4-star hotel...... 4900 per night but the room and food are not worthy of having 4 stars at all... If you want to trust the 5 stars recommandation for high price and low quality room and services just try it.

  • 5/5 Jensen Lloyd T. C. 2 years ago on Google
    The room is well lit, internet connection is fast, the staff are accommodating. Room service is fast. I have enjoyed my stay for 10 days.

  • 5/5 Marilou P. 2 years ago on Google
    The staff was very helpful and accommodating. My mom stayed here during her mandatory quarantine when returning to the Philippines. The staff helped my mom throughout the entire quarantine process, making sure she had everything in order so she could check out on time. I personally had several calls with the front desks and they were always very helpful in anything I asked. A special thank you to Ms. Marjorie and Mr. Miguel at the front desk also the Manager Ms. Aida and Noel and the rest of the staff in the Heritage Hotel who helped make my Mom stay comfortable and pleasant. We chose this Heritage Hotel for my Mom simply because we stayed here before and also has a great experienced. Food was excellent as always and room was clean and bed was comfortable. Kudos to all staff in the Heritage Hotel specially to those I mentioned. Keep up the good work and thank you so much for all of your help. ☺️☺️☺️

  • 5/5 Evangeline R. 2 years ago on Google
    I'd like to commend Ms. Gemma from dining who went above and beyond, her hospitality, professionalism and friendliness amazed us during our visit months ago. Heritage is so lucky to have her.

  • 5/5 Maryam Phil A. 2 years ago on Google
    The ambiance is very nice,peaceful and i feel quite comfortable, the staffs are helpful,respectful,attentive and i guess my stay here will be fabulous and relaxing. Kudos to the management ❤❤❤

  • 5/5 Sheryl B. 2 years ago on Google
    My room was upgraded without additional cost. The manager, Aida was very helpful to answer my questions and she made my stay to be very comfortable. I wasn’t able to remember all the names but the concierge (joric), front office and housekeeping (hector, ging), were fast in accommodating my requests. Keep it up!

  • 5/5 Storm G. 2 years ago on Google
    7.5 Big Gold Stars out of 5 Stars to the Manila Heritage Hotel!!! Thank you, Ms. Dhai Caminos and your superb service staff, for the wonderful, seamless graduation event and dinner conducted July 9 by the hotel's unobtrusive unnoticeable service. The event was a complete success and joy for we who graduated from the Richter School of Natural Therapeutics at the hotel, and the perfect introduction to a well conducted social celebration for our two children. You did great! Thank you for the pleasure and the memories. Doc Storm Gill, DC NP

  • 5/5 Florida M. 2 years ago on Google
    everything’s perfect …very friendly staff most especially the front manager…very clean and spacious room…nice bathroom too…home away from home indeed…

  • 5/5 Jose Paulo C. 2 years ago on Google
    The team from Heritage did everything execllent for our party to be successful. Special mention to Ms. Dhai for being a true professional.

  • 4/5 Ani&Ben M. 1 year ago on Google
    Stayed here few times already. This time we stayed with family pre flight, the ladies upon check-in was very kind and professional, we asked for interconnecting rooms, but understandable about the occupancy. I appreciate the complimentary late checkout as we fly out at night, thank you, special mention to ED. The rooms and bathrooms are a little tired but the value for money is excellent! Great location with shuttle to MOA. All in all we still recommend and will come back.

  • 5/5 Arlene Guillen D. 2 years ago on Google
    Nice place, comfortably room, very clean and good food... and safety place. I like HERITAGE HOTEL KANILA...

  • 5/5 Michelle B. 2 years ago on Google
    Exceptional customer service. Special mention to Ms Dhai Caminos. She really took care of us. Would also like to commend RC and Mark for giving us service beyond expectation👏👏👏

  • 5/5 Alfredo Jr. B. 2 years ago on Google
    The Hotel Staff are very accomodating , every time I have some concerns ,they help me with it , I like the food , the room is very nice and clean , the supplies and toiletries are readily available ,I will be back definitely, I like the staff and the way they welcome me , esp. Ace , Ronald , Jonald & Joerick they are very nice people and excellent in their jobs , next time I if the situation permits I will bring my Family and it is Highly Reccomended to my relatives and friends as well , rating should be Highest Stars, keep up the Excellent Standards.👍👍👍

  • 4/5 Julius L. 2 years ago on Google
    We stayed as a family of four for quarantine. Overall, we had a pleasant stay considering that we had to stay for Christmas Eve with 2 kids. There is some room for improvement in terms of the facility, food quality, and staff coordination. For me, the facilities have the classic vibe; however, I also think that if no refurbishing/renovation is done, it may end up looking old/neglected soon. The location is good, only 10-15 min from the airport by taxi (*if no traffic jams) and there were restaurants nearby. Being in quarantine with kids, the staff kindly allowed us to order outside food by delivery as long as we signed a waiver. So, we were able to take advantage of those restaurants. The breakfast was good, but we were not satisfied with all day dining menu. We tried the cheaper items first: mushroom soup (bland), caesar salad (okay but wet and drenched with dressing), and lomi (good but expected more for its price). Unfortunately, after trying these, we thought that it’s risky to try the more expensive ones. Nevertheless, the staff DILIGENTLY and POLITELY handled our EVERY REQUEST (basic necessities, kids’ items, laundry, etc.) and inquiry. I think this really made our stay really comfortable. Will consider staying again in the future.

  • 5/5 Ka Y. 2 years ago on Google
    Thank you Heritage Hotel for accommodating all my requests. Special thanks to the front desk staff for being so friendly and for your gift to my little one and to the room service staff, all the food served were delicious. All the best to all of you. Thanks once again.

  • 5/5 Wtpoohsr0004 1 year ago on Google
    I found thi hotel on the Internet. I came to Manila to visit the cemetery where my Uncle is buried. He passed 14 February 1945 in Manila bay. This hotel is a classic style and the entire staff is incredibly attentive to every need. Lyssa, Grace, Geraldine, Tess, Danny were incredible. I have traveled the world for business and pleasure and this hotel and staff are top notch. If I return to Manila, this will be my first choice. Thank You!

  • 5/5 Lori G. 1 year ago on Google
    My kids and I, together with my Boss' were check-in yesterday here. The Duty Manager Sir Eric and his team really WOWED us. They were really doing a great job in raising the bar higher for the way they treat their guests. Ive been to other new, big and highest stars hotels but never had the same welcoming smiles,attentive and courteous staff and really you feel they were all in sync when it comes to customer service, ALL OUT TO WIN YOUR HEART. We were treated very well like VIPs. My boss was very happy also how Sir Eric handle guests.He even thought he is an old friend of ours. He was very warm and welcoming and assured everything we need was attended to for us to have a very delightful stay here. Our stay was superb, comfy big beds and warm baths and we slept very well and the temperature just perfect for us to sleep soundly. Parking was not a problem at all. Thank you so Much Sir Eric!!!! Keep it up im sure you and your team will be greatly blessed by the Lord Almighty for exemplary great job in your hotel. 🙏♥️🫶☺️🫰🛐🤲

  • 5/5 Yosh Dela C. 1 year ago on Google
    Thanks to Ms. Angel Raymundo for assisting us in our booking. It was really a quick and smooth transaction. The room is very clean and I personally love the cafe area near the reception. They cater our concerns above and beyond our expectation.

  • 5/5 BRIAN VEN B. 1 year ago on Google
    Great experience. I would like to commend the staff most specially to Miss Geraldine Aquino. She did an extra mile to facilitate my concerns. I left my ear pods and she willingly facilitated my request. Keep up the good work Mam.

  • 5/5 Mitch B. 2 years ago on Google
    We had our event last February and was warmly assisted by Ms. Darlene of Sales despite the several changes in our schedule and requirements bcoz of the pandemic. We highly recommend this place as venue for govt events since they have complete requirements and great service. Their F and B team did a great job; very attentive and hospitable.

  • 5/5 Jehan O. 1 year ago on Google
    Sir Arnold did a great job in assisting us! Our stay was such a breeze because he made sure we're comfortable and enjoying everything. Thank you, Heritage! We will definitely go back here for other family celebrations. 🎀

  • 5/5 George B. 1 year ago on Google
    The quaint ambiance of this hotel is pretty impressive and what's the most commendable experience? The warm service of every staff from housekeeping, restaurant, front desk and basically every corner was really felt. Special commendation to the manager, Gima (if I heard correctly), who was always on the ground, walking the talk which you won't missed to notice as I experienced first hand. Kudos to the team!

  • 4/5 sam a. 1 year ago on Google
    Nice place. Friendly staff but a slow check in. Great price. Location is good, close to mall of Asia, the airport, and many restaurants and outside street market. The rooms a little dated but clean and bed is low but very comfortable and soft. The Aircon is cold and nice. The buffet breakfast is good but very busy on weekends. We stayed there three nights before my flight back to the USA and was very satisfied. Room service is fast and food is nice. And the price is worth it. I will stay again. Thank you Heritage hotel.

  • 5/5 JOSEPH L. 2 years ago on Google
    Nice hotel . Accommodating staff. Very clean. And most important following rules and protocols about covid 19. Special mention to mr joerick who was explain to me the rule here in hotel very kind person and i see he loves his job and more important he cares to the guests

  • 5/5 Maribeth G. 2 years ago on Google
    Staff are all friendly specially Julio, He's very helpful and accomodating while Jorge is jolly and pleasant. Not to mention the people on the kitchen for always taking my order accurate and serving my food real quick and of course to the house keeping for always assisting me on my request whenever I need coffee creamer and sugar. To Kuya Andy for giving me a hand for my luggage for being nice, thank you. May god bless you all and keep safe you guys. Kudos Team Heritage! Great Job!😀

  • 5/5 ROD K. 2 years ago on Google
    We enjoyed 3 night short break at The Heritage Hotel. Our Room with balcony was far nicer than expected and spotlessly clean. We were pleased that COVID-19 measures were all in place and strictly adhered to by staff and guests alike. Our stay was made all the more special by Noyl Lim who looked after our every need. We had a memorable stay and one day will return.

  • 4/5 Edmundo L. 2 years ago on Google
    Room is too old, carpet has bad smell. It seems required of full renovation. Door access card is very inconvenient to use. No bidet available I'll find unhygienic.Nevertheless staff is very helpful and approachable. Services was good.

  • 5/5 Ersie C. 2 years ago on Google
    To the Hotel manager Miss Dhai Caminos is kind, very accommodating in granting our request and generous as well. We had an event there and we are delighted with their services, friendliness and the food is so delicious, a truly a gastronomic satisfaction. Kudos to all the manager, staff, crew, waiters! Keep up the good work! Highly recommended! I'm looking forward for our next stay there. Thank you so much 😊👍👌👏

  • 5/5 johannah b. 2 months ago on Google • 1 review New
    My experience at this hotel was truly exceptional! As I got in I was received with friendly smiles and outstanding service. Room was roomy and pristine and also offered a view of the busting city. The staff went the extra mile to ensure my stay was unforgettable, providing helpful suggestions for local places. The breakfast selection was delightful, and the hotel's location was ideal for exploring the city, they also offer a ride to the largest Mall in the metro
    2 people found this review helpful 👍

  • 5/5 Geenamyr R. 2 months ago on Google • 1 review New
    I enthusiastically endorse this establishment for those in search of opulence, relaxation, and top-notch service. Upon arrival, the staff's exceptional hospitality immediately made us feel appreciated and at home. The meticulous attention to every aspect of our stay, from the sophisticated decorations to the impeccably kept facilities, was truly impressive. Our accommodations were spotless and equipped with contemporary conveniences, guaranteeing a pleasant and tranquil stay. The dining options exceeded our hopes, providing a varied and delightful menu. Situated in the heart of the city, the hotel's location facilitated convenient exploration. In summary, it was an unparalleled five-star experience.

  • 5/5 Justine Jules V. 2 months ago on Google • 1 review New
    The Heritage Hotel Manila is an absolute gem! From the elegant heritage-inspired decor to the impeccable service, every detail exceeded my expectations. The room was a haven of comfort with breathtaking city views. Dining options were diverse and delicious, especially the breakfast buffet. What truly stood out was the exceptional staff—professional, warm, and attentive. The hotel's amenities, including the pool and fitness center, were top-notch. Conveniently located, it made exploring Manila a breeze. The Heritage Hotel offers a perfect blend of tradition and modern luxury. Highly recommend for an unforgettable experience. Five stars all the way!

  • 5/5 Pam N. 2 months ago on Google • 1 review New
    We’ve been here twice. Our experience in this place was so great, that’s why last week, we stayed here again for a 3 nights staycation. The hotel is amazing. The service was superb, and the staff was all accommodating, always smiling with warm greetings. Our room was big, clean and smelled nice. The food is delicious, and you will get your money’s worth. So surely, we will come back again

  • 5/5 Dylan C. 2 months ago on Google • 1 review New
    I'm amazed of this hotel's versatility, making it suitable for a diverse range of guests. Couples can revel in the romantic ambiance, families can appreciate the spacious accommodations and thoughtful amenities, and business travelers can find solace in the tranquility of their surroundings after a hectic day. The hotel seamlessly caters to all these needs, ensuring that every guest feels pampered and valued.

  • 5/5 NATHAN M. 1 month ago on Google • 1 review New
    So nice to see this hotel. Highly recommended. Flavour of the various dishes was higher quality than expected and the teas and coffees were bottomless! Friendly staff and the location was super nice as you are in the middle of Pasay. Free Shuttle to the Mall of Asia (going and coming back)! Thank you for the amazing hospitality, food and service The Heritage! I’ll make sure to book a stay with you guys again!

  • 5/5 Kathy A. 1 month ago on Google • 1 review New
    I’d like to commend the efficiency of the hotel staff from accounts manager to event management down to banquet. They are all easy to coordinate with and the accommodation of all requests exceeded my expectations. They make almost everything possible. They always find a way to cater every need of their client. Their flexibility is at its best. Kudos!

  • 5/5 Layca R. 2 months ago on Google • 2 reviews New
    My stay at Manila Hotel blew me away! From the grand entrance and impeccable service to the luxurious room and delicious food, everything exceeded my expectations. The attention to detail was impressive, and the hotel's amenities, like the pool and gym, offered the perfect balance of relaxation and activity. Overall, it was an exceptional 5-star experience, and I highly recommend this hotel to anyone visiting Manila.

  • 5/5 Miriam A. 2 months ago on Google • 1 review New
    I recently had the pleasure of staying at Manila Hotel and I must say it exceeded all my expectations. From the moment I stepped into the grand lobby, I was greeted with impeccable service and hospitality. The attention to detail in every aspect of my stay was truly remarkable. The room was luxurious, spacious, and impeccably clean, providing a comfortable retreat after a long day of exploring the city. The dining options were exceptional, offering a wide array of delicious dishes that satisfied my taste buds. Moreover, the hotel's facilities, including the pool and gym, were top-notch and provided a perfect balance of relaxation and recreation. Overall, my experience at Manila Hotel was nothing short of exceptional, and I highly recommend it to anyone looking for a 5-star stay in Manila.


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