1/5 Pivotal P. 1 year ago on Google
Terrible
Customer
Service!!!
I
would
give
negative
stars
on
this
one.
I
was
standing
in
line
and
the
line
was
very
long
so
I
decided
to
order
through
the
app.
I
was
going
to
purchase
2
footlongs
and
saw
the
BOGO
deal
so
I
selected
that
and
put
my
order
in
but
continued
to
stand
in
line.
When
it
was
my
turn,
the
manager
Cynthia
would
not
prepare
my
order
and
told
me
that
I
had
2
more
online
orders
ahead
of
me
after
waiting.
I
sat
down
but
was
a
bit
frustrated
since
I
had
already
spent
a
long
time
in
line
already
and
now
I
was
going
to
have
to
wait
for
2
more
orders.
So
she
began
fixing
my
order.
She
was
throwing
the
meats
on
aggressively
and
it
was
so
much
that
the
customers
behind
me
were
not
even
wanting
to
place
their
order
yet.
I
asked
her
could
the
other
person
in
the
store
make
it
please.
She
got
mad
and
picked
up
the
sandwich
yelling
"How
am
I
making
it
wrong?
You
have
no
right
to
complain".
I
said
I
do
have
a
right,
I
have
already
paid.
I
am
a
customer.
I
asked
her
where
is
the
customer
service.
I
did
not
cuss.
I
was
really
frustrated
and
confused
but
I
had
already
paid
my
money
through
the
app.
Then
Brandon
walks
up
to
make
my
sandwiches
and
he
began
badgering
me
saying
"I
don't
like
how
you
talked
to
my
manager,
I
am
defending
my
manager!"
I
wasn't
yelling,
I
did
not
cuss.
I
simply
asked
her
not
to
make
my
sandwich
in
that
way
because
she
was
throwing
it
together,
just
annoyed
by
me.
I
could
tell
she
was
annoyed
so
I
simply
asked
can
someone
else
make
it.
He
made
it
but
I
just
do
not
understand
the
lack
of
customer
service
and
the
level
of
frustrated
they
both
were
with
me
when
all
I
wanted
to
do
was
get
my
food.
I
thought
me
ordering
on
the
app
would
be
more
convenient.
I
was
standing
in
line
so
long
that
I
had
time
to
customize
the
order
and
pay.
The
only
reason
I
continued
to
stand
in
line,
is
because
it
is
a
custom
sandwich
place
and
I
wanted
to
make
sure
they
toasted
the
subs
twice
because
I
like
mine
that
way.
I
thought
the
whole
place
lacked
professionalism
and
I
was
treated
really
wrongly
to
have
waited
so
long
and
be
a
paying
customer.
I
eventually
stopped
talking
and
allowed
Brandon
to
make
it
as
I
watched
because
that
is
the
point
of
Subway,
to
make
sure
that
the
customized
items
were
there.
Since
I
was
already
in
front
of
them,
I
figured
it
would
be
no
problem
but
apparently
it
was
a
huge
problem.
I
left
very
upset
and
confused
as
to
why
they
needed
to
fix
my
sandwich
wrong,
yell
at
me,
then
act
as
if
I
was
in
the
wrong.
Again,
I
did
not
cuss
at
them,
I
did
not
get
belligerent
as
they
did,
and
I
had
no
problem
requesting
that
someone
else
make
my
sandwich.
I
feel
it
was
all
unprofessional
as
well
as
unnecessary.
It
reflects
poorly
on
that
location
and
Subway
as
a
brand.
Customer
service
should
be
first
and
certainly
no
custom
should
be
yelled
at.
Especially
since
I
never
yelled
at
them.
I
would
like
the
cameras
to
be
checked
as
well
because
the
way
the
manager
Cynthia
made
my
sandwich
is
why
I
asked
could
someone
else
make
it.
It
was
not
quality.
As
a
customer
I
have
a
right
to
quality.
I
have
a
right
to
customer
service.
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