Stayed here for a family vacation, we had three rooms for the weekend. The food at Apropos was excellent and the massage services were top notch. Would recommend both highly. Unfortunately, service at the hotel itself was subpar. The hotel staff seemed overwhelmed and inexperienced, despite the hotel not being busy. The location is fantastic, and the grounds are well-maintained. However it is hard to recommend the hotel given the poor service, considering how expensive it is to stay there. I hope to have an opportunity to change my mind in the future.

The Abbey Inn and Spa exceeded all expectations! The front desk associates were incredibly welcoming and attentive, making my introduction beyond expectations. The facilities are nothing short of breathtaking – from the serene spa to the beautifully designed rooms. Is this place a venue? No, it's more like opening a storybook and dining in the pages of a fantasy. Chef Danielle's culinary expertise left me in awe; every dish was a masterpiece. I'm already dreaming of the day I can have my wedding there – it would undoubtedly be a magical event at The Abbey! Hats of to this amazing team of guest centric professionals! If you book an event, you MUST speak to Tara she's a angel.

Warning to all prospective brides and grooms do not let this beautiful venue fool you this is a bait and switch venue. Book a wedding here at your own risk. My daughter in law saw this venue and fell in love with the georgous landscape and the many unique rooms for festivities. However once the contract was signed all those sales promises became a game of bait and switch. First the management changed between the time the contracts were signed and the wedding date. The new manager tried to change the terms of the original contract, first they raised the service fee then they wanted to add a credit card fee which again was in the contract without a fee. The manager was extremely hard to get in touch with and didn’t return emails to discuss wedding details. Sorry but when you are charging those prices for an event it is reasonable to expect the brides emails will be answered. Suddenly new fees started popping up. Such as, they were told they could use a room in the cellar for an after party but 3 weeks before the event they were told that wasn’t available and that they would be in the “middle” of dishwashing during the after party. Side note during the cocktail party they ran out of clean glasses I guess they were all being washed. Instead they had to pay an additional charge to use the main venue for the after party. This however wasn’t the worst of the additional charges originally they had a day after breakfast planned, but the room was undecided several options were had been available. The day of the wedding the grooms father went to ensure the breakfast was settled he was told they had to use the main venue room and another service charge. The bride was told in a email two days prior other specific rooms were available. When the bride heard about this the day of her wedding it upset her because one of the reasons they picked the venue was because of all the unique rooms available, she was told two days prior (in a written email) two other rooms options. Apparently in that 48 hour period the room the bride was offered had been booked for another event. Room charge aside, if they were going to book the room they should not have offered it two days prior or at least should have checked with the bride. The grooms father didn’t want the bride upset and attempted to get it resolved, in his attempt he raised his voice. Yes he yelled apparently there were other prospective clients in the main lobby where the discussion occurred who were also looking to book the venue in the future and he told them not to book it. The manager decided the best way to handle an upset father of the groom was to call the local authorities. Yep that’s right she called the police because the grooms father was upset, not violent just upset, she said he was cursing at guests. Multiple eye witnesses including several hotel employees who witnessed the event said he didn’t curse and there was no reason to call the authorities. The police came evaluated the situation and left. On the day of his sons wedding the manager felt she would “teach him a Lesson”. You call that customer service? Just so you know how it all worked out the breakfast went on the next day it was scheduled for 10am and although 50 guests were waiting, breakfast was almost ready at 10:20. It was missing several items that were ordered and paid extra to ensure but what was served was good, the food did run out but most guest were satisfied. The wedding did go off beautifully and there were so many hotel employees that were kind and accommodating outside of management. The venue was distinctive and georgous, but don’t be fooled by the time you get to your wedding day there are no do overs. It doesn’t matter what the sales team promised. What counts is what is actually delivered. If the management cares more about hooking the next client than satisfying their current customers, move on there are plenty of other venues, if you are paying six figures for a wedding and want your day to be perfect don’t book your event at the Abbey Inn and Spa.

Outdoor dining on a summer eve. Beautiful spot. Dinner was delicious and even catered to my dairy free / gluten free diet… and still delicious! After dinner, explore the grounds overlooking the Hudson. Catch a glorious sunset for dessert. We had reservations for July 4th so we enjoyed watching the fireworks over the Hudson without the crowds.

I want to start off by saying aesthetically the place is awesome! It’s breathtakingly beautiful and has a lot of old world charm. The beds were super comfy and there were an abundance of pillows. The staff at the bar were great. They were very warm and welcoming and made us feel right at home. The spa and the spa staff staff was lovely as well. Everything was also very clean. With that said, even though there was free valet parking when we got there I asked about parking and the valet just pointed us to the parking lot and didn’t offer to Valet our car. When we arrived at the front desk, we were told that we were too early to check in, which we knew we were there because we had a 2 PM spa appointment with a 3 PM check-in. we asked if we could leave our bags at the front desk when we got there at 1 PM and was told very curtly to come back for your spa appointment. We moved onto the bar to wait, which was a very pleasant experience, and the only edible thing was their hamburger. We had dinner later that evening at the on-site restaurant, and nothing there was edible! We ordered a Caesar salad, a charcuterie, board two alcoholic beverages and a duck entrée. The Caesar salad has iceberg lettuce in it, a sprinkle of breadcrumbs on top, and the most bland dressing. There is no Cesar flavor to it at all! Charcuterie board had old prosciutto, strawberries, grapes, a block of brie, cheddar and bologna with a glob of mustard. It was the worst charcuterie we’ve ever had! We originally wanted scallops, which was on the online menu, but when we got there, it was taken off, so we ordered the duck with polenta and carrots. The duck was overdone flavorless as was the polenta. There was absolutely no seasoning on it and there were two slivers of carrots that were ice cold, the food was inedible! So we politely took it back to our room, thinking we would order room service, but they shut down at 6 PM. Then we tried to go to the bar and they closed down by 8 PM so we asked the front desk about getting something to drink not even alcohol just a soda and they had no options. They had no vending machine and she said the only thing we can give you is water. We were also told that we can get a fire stick to watch movies and she came up with pieces of it and told us there’s no remote, but she also didn’t know how to plug it in and set it up for us and said she would send somebody up and nobody ever came. The best was we went down there to find out if the bar was open and we saw the lady at the front desk, the same one, and she never even mentioned it to us. Finally we pre-ordered champagne and a charcuterie board that was supposed to be there. Upon arrival it didn’t show up until after 7:30 PM. And it had no cheese on it and she said it’s not supposed to have Cheez its meat plate and then meet play literally just had prosciutto and bologna. We gave it two stars because it was a very pretty hotel, and there were some good parts about it, but overall will never go back.

My mom and I stayed at the Abbey Inn on 6/27/23. We chose this location for a mother daughter getaway because of its location and related amenities. The Abbey Inn has a beautiful setting on the Hudson River. The grounds are dotted with gorgeous gardens that serve as the perfect location to enjoy cocktails. The grounds are immaculate and make you feel like you are in a fairytale. There is great on site restaurant, Apropos. It is outstanding! Please see my Apropos review for more information on the restaurant. The spa was lovely. We both enjoyed the cornerstone massage service and were quite pleased. The biggest disappointment regarding the Abbey Inn is the front desk staff. When we arrived to the Inn, it was pouring rain. When I entered the Inn to check in, I was barely greeted. The young girl working at the desk seemed quite timid and unsure of her position. We were not offered valet service or, at minimum, assistance with our bags. My mom and I had to unpack the car in the pouring rain, drive downhill to the parking lot, and walk back up the hill in treacherous weather. Although we were a bit early for the official hotel check in time, we wanted to arrive on property at least 15 minutes before our spa appointment. We were advised, however, that our room was ready and so we decided to put our bags in our room before heading down to the spa. We packed up a luggage cart and were led to the elevator by the front desk employee. As the cart was difficult to maneuver, she assisted us on our way. Once we arrived at the elevator, we headed up to our room, or so we thought. As we tried to get into our room, the key would not open the door. After trying several times, we were puzzled. Suddenly, a member of the house keeping staff came over and curtly told us that that wasn't our room. We told her it was, and showed her our key. She continued to stammer that it was not our room but offered no clear assistance. Puzzled and confused, we went back down the elevator and back across the first floor with the clumsy luggage cart to the desk. We were now running late for our spa appointment. The front desk staff seemed puzzled and unapologetic. They eventually got us into the correct room, but we then had to rush to the spa which was not ideal. The rooms at the Inn were nice but minimalistic. They did not match the grandeur of the rest of the property. A hotel of this caliber needs employees of high caliber working throughout the property. The employees we dealt with (not at the spa/restaurant) did not render anything near the type of service expected at this location. Aside from this, however, I would recommend the Abbey Inn wholeheartedly.

This was an absolutely beautiful place to stay, with gorgeous grounds and views. With that being said. The valet guy couldnt be bothered to park our car because of a big "IBM conference." After getting up to our room, we find out we have no water, ok no big deal as it was out of their control, but it should have been mentioned upon checking in. The next morning we grab our coffee(7am) and wait for breakfast(9am). 9am comes, we looked around for dining room staff, and finally are told "oh there's no breakfast because we don't have water." We sat on couch in lobby discussing this predicament and where to eat(we did get some reccomendations) the woman sitting in her office gets up walks past us and snarkily says out loud something like "there IS water or we have water" never addressed us directly, so we never got an answer as to why there was no breakfast. We headed for a dip after grabbing towels from front desk(9:30ish). Come to find out pool isn't open until 11. Was frustrating walking all the way down in the heat when front desk should have known and told us. There was was no times posted at pool when we went day before. The tiny ants in our room on windowsill was VERY unexpected and gross. We had not brought ANY food in our room. We had higher expectations for such beautiful place.

My daughter and I decided to get massages and lunch at The Abbey Inn & Spa for her birthday. The property is beautiful and you can't beat the view of the Hudson. The spa smelled amazing and the soft sounds relax you upon entering. The waiting area has a zen vibe, with comfortable couches. Our massage therapists, Cheryl and Maureen were amazing. They worked out every knot my daughter and I complained about. My daughter told me Cheryl is tiny but powerful and Maureen was patient because I have a few injuries. I was informed they will be adding more spa services, such as more facial options and body scrubs!! After getting the princess treatment at the spa we headed to Apropos for an incredible tasty lunch of Orecchiette with sausage and Rosemary Shrimp which was fab! The dishes were beautiful, I'm a food photographer and I appreciate a well put together plate. The staff is super friendly and attentive. When we left we got a little lost because it's a huge place. So, we were able to check out a little more. The chapel looks like only fairytale happen there:)...quite impressive.

STAY AWAY. The hotel building is lovely and the room is somewhat comfortable but service is better at Motel 6. First, the man at reception was high as a kite when we checked in, and looked like he had been sleeping in his clothes for a few days. He also “didn’t know” how to get to our rooms. Said it was his first day. Surely he could have figured out where the elevator was? Well, there is the high as a kite part, I guess. The maintenance guy ended up showing us the way to the elevator. He was lovely, but surely that’s not his job. Second, we get up to our room and there are 3-4 bags of dirty laundry and a pile of dirty dishes in front of our door. It’s 5 in the afternoon so maybe housekeeping hasn’t finished? Nope. We came back from dinner at 7:30 and the dirty sheets and towels and trash is all still there. It was all still there at 8am the next morning. Third, a minor complaint but there needs to be a sign with directions for people arriving with the words “check-in” or “front desk”. Your guests are tired from traveling. Please don’t make them guess how to get into the hotel. Especially when the lobby is at the top of a hill. Fourth, the A/C was broken. During 95+ degree heatwave the a/c randomly turned off at 2am and again at 4am. The room temp fluctuated between 68 and 74 degrees when the thermostat had been set to 70. Finally, I booked three months in advance because the restaurant had such good reviews. Two days before arrival I was told the restaurant was closed for “repairs” (now that I’m here it seems they just decided to close post Labor Day as they’re going to be open tomorrow apparently and there are no visible repairs taking place. Ok. Fine. All things considered, if the state of the rest of the hotel is indicative of the kitchen, maybe we lucked out and did better at the nice little gastro pub we ended up at.

What went well: - Location: the converted convent is a handsome, distinctive property. Vintage brick, stone, and wood permeate the building. A river view provides a glimpse of sunsets over the Hudson. It's convenient to restaurants and shops in Peekskill. - Clean, comfortable, well-appointed rooms: we enjoyed a cozy bed, what I assume are original hardwood floors, and a bright, beautiful bathroom. The linens are soft and sturdy. In-room tech works great, and guests can borrow Amazon Firesticks. What should have been better: - Managing first impressions: We checked in at 3:45p, and two room service trays were outside doors near our room. If this had happened closer to a mealtime, I wouldn't have noticed, but at nearly 4p, it looked untidy. - Overlooked details: we had reserved a package that included breakfast as well as prosecco, chocolate-covered strawberries, and fruit delivered to our room. The person who checked us in told us the restaurant's hours for serving breakfast and said we didn't need a reservation. She didn't mention the wine and fruit, though. We had to follow up later to determine when it would arrive. And the breakfast we bought? They don't serve it on the one morning we were there. The hotel processed a refund, but they never should have sold it and set the expectation in the first place. Given the mix-up, I would have liked to have heard from a manager. Instead, they tasked the check-in clerk with delivering the bad news, the remedy, and an apology. She handled it like a pro even though it wasn't her fault. - Inattentiveness: The hotel hosts coffee, tea, and cookies from 4-7p in an enclosed porch with lovely views of the river. The coffee, cream, and cookies all were running low while we were there, cookies are served in cellophane wrappers, and it isn't clear who is responsible for keeping the area well stocked and clean. - Noise: we heard TVs and conversations in the rooms adjacent to ours. We also heard noise from trains running along the river throughout the night. None of these are deal breakers, and I've experienced far worse at other hotels. I had higher expectations of The Abbey, though, given its reputation and cost (over $600 per night). Instead, this four-star property delivered a three-star experience. What

We've been at the Abbey many times - you really need to see it. Words don't do it justice. The architecture and restoration is magnificent. The location on the Hudson River view is incredible. The restaurant is one of the best in the area. The Spa is other-worldly. And the service is always great. It's our first choice for out-of-town visitors and they're always blown away.

Just attended a wedding tonight at the Abbey spa and inn. Beautiful place but very bad service and Ok food. The place really need to do better consider it’s not a cheap place for a wedding. I don’t complain much but I just have to speak out to let the manager or the person that runs the BOH know. When the chef decided to write the descriptions on the menu please make sure that the ingredients will be on the plate because the client is paying for it. Also if there is a side dish on the menu stating sharing for the table. It should have a side dish on each table. Because again client is paying for it!! But there’s none on any table. A couple of family members are vegetarian and ordered the vegetarian plate that menu offered. When the plate came. It’s missing some thing on the plate that was on the menu description. When I asked the waitstaff what happened to that item suppose to be on the plate? He said to me. “The kitchen run out so there’s non on the plate.” I can’t believed the chef will allow this. As a chef myself this is not right. If the premise charged their clients for it, it should be delivered and if it’s on the menu that was presented to the guest sure better be on the plate and on the table. Just because people busy celebrating a special day for the newlyweds they think they will not notice. People notice. The manager didn’t even catch this or maybe just easier to look the other way. Also they should train their part-time staffs to be alittle more professional. They cleaned the party favor at the table when nobody at the table before the wedding time is over. When everyone came back from the restroom or mingling at other tables it’s gone. Try not to rush and clean up when guest is not done. It’s not pleasant to feel rush and need to be more attentive on other service such as wine pouring and water pouring. Provide B&B plates will be a good gesture for the venue. No wedding venue eat dinner rolls on the table without B&B plates. Do they expect guest to put the bread right on the table between the knife and fork?

Was looking for an accessible staycation for my family, and especially my dad who is in hospice care and hasn't left the house in months. This was a beautiful solution as there were so many beautiful features to the property and an accessible room with balcony and river views. Very relaxing. Amazing food. A memory we will always treasure.

We stayed at the Abbey Inn and Spa for a weekend getaway and it was A+. The staff were truly wonderful (and thoughtful), the rooms were clean and quite spacious, the restaurant had high quality food, and the spa = ultimate relaxation. The hotel is pretty easy to get to from the Peekskill Metro North station and was a perfect way to get a break from the intense energy of NYC for a couple days.

Had a wonderful weekend stay. Went to the restaurant 3 times and each meal was utterly delicious. Room was comfortable with a stunning view. Had a great massage at the spa. And of course the venue is gorgeous. Staff was all very friendly and helpful!

Amazing! Great for weekend getaways from the city. My husband and I just got married and went to the Abbey Inn to celebrate our minimoon. The staff was very friendly and accommodating to all of our needs during our stay. As a guest, you have access to the Spa's whirlpool and sauna. The food and drinks from the restaurant were absolutely amazing. Shoutout to Jezelle, Juan, Tamika and the entire staff that made our stay one to remember!

Aleks, Tameka, Renee, and David were all great! The property and building are beautiful. The room was great. The facials were a really nice and relaxing experience. Everything was clean and beautiful. There were a few mistakes, but at least the management apologized and compensated us fairly. We had a great time though and will return!

Although I did not eat or stay here, I immediately feel in love with this place. I was just checking it out and came across the valet person named David. He had been working there for only 4 months but his knowledge of the history of the Inn was incredible. Not only did he explain the history, we walked around the complex and showed me how the developers incorporated the history into the renovations of the building. Give this man a raise! No questions asked. Kudos to top notch service.

First, we’ll start by saying this: The Abbey is a breathtaking space to host your wedding. We couldn’t find anything like it in the Westchester and Hudson Valley area. Some of the hotel rooms have wonderful views of the Hudson River. The bridal suite is spectacular. The landscaping is impeccable. The Highlands Ballroom is a beauty. If you want the “wow” factor, this venue delivers. Our guests were absolutely taken by the venue. WITH ALL OF THAT SAID, my wife and I are VERY focused on the details. Had that not been the case, things would have fallen through the cracks. IN SUMMARY: WE WOULD BE VERY HESITANT TO RESERVE THIS VENUE WITH THE CURRENT WEDDING COORDINATOR AND MANAGEMENT COMPANY. A word of warning: Keep ALL versions of your contract. Date them and sign them as needed. Follow up every phone call with an email. Had it not been for us keeping all of our paperwork in order, The Abbey would’ve charged us a higher service fee, would not have provided all of the pasta options at the cocktail hour, would have charged more for upgrading the cake and upgrading the bar. Big picture: 1. The wedding coordinator at the Abbey changed 3 times within a 12 month period. The new wedding coordinator, Catherine, only responds to emails not phone calls. Communication overall is much slower than the elevated experience one would expect from a venue of this caliber. 2. The current management company does not seem able (or willing) to manage the small details. 3. They switched the cocktail hour from the outdoor patio to the indoor corridor without notifying us, which was explicitly promised. We had key persons from our wedding party ready to answer real-time calls as needed throughout the day. They never received a call to give us the heads up about the cocktail hour change. 4. Throughout the planning process, we were assured The Abbey’s “synchronized service” would guarantee our guests the best dinner experience. This did not happen. Guests sitting within the same vicinity did not receive their meals at the same time. It made for a very confusing dining experience. My wife and I were served next to last. 5. The Abbey doesn’t offer a tasting menu. Instead, they host you for dinner at their restaurant to sample the food selection. This is great, the food is delicious BUT not the same as a tasting menu. The entrees served at the wedding were up to par. The salad served with dinner was NOT. Rather than the Hudson Valley salad served at the restaurant, the salad at the wedding was a disappointment. It was akin to a salad you’d find at a picnic buffet. 6. My mom has a strict gluten free diet. We made this very clear to The Abbey ahead of time (repeatedly). She has Celiac’s disease. When she received her meal, the waiter could not confirm with certainty that her meal was GF. This is not only a terrible disappointment, but quite dangerous. Smaller details: 1. We served filet mignon as one of the entree options; yet steak knives were not provided to guests. 2. The cocktail hour plates were the size of tea cup saucers, which were awkwardly small. Now for costs: 1. With a 25% service charge (which does not cover tax or tip), we expected impeccable service. 2. The service charge is placed on every expense. So if you upgrade the cake for $8 per person, please keep in mind that it is $8 plus 25% plus tax. So when choosing a package, remember to add a healthy buffer to cover all the other expenses. In our case, it resulted in an additional $100 per plate. 3. Charging $5 to place gift bags in the hotel guest room is just inconceivable. Let’s not forget, rooms at the Abbey average $500 per night; and some have a 2-night minimum. In summary, we wish the service and Staff matched the service charge and beauty of the venue. We hope you find this review helpful and have a blessed wedding planning experience.

I have never toured such an majestic property, having such a unique old world character, in such exceptional condition. Truly deserves to be counted in the top 10 hospitality properties in the Hudson Valley. I personally think the best suites are on the second floor facing the river, but really they're all finished to such a high standard you won't be disappointed. The main ballroom has the original hammer beam ceiling which is supported by perfectly balanced, subtle, modern finishes around the windows. You will be hard pressed to find a more outstanding property for events or to stay at.

To offer 5 stars is NOT EVEN enough for this experience at The Abbey Inn and Spa in Peekskill, New York. The rooms, location, service, and the luxurious overall accommodations garner 5+ stars. Why? The team who run this gorgeous castle, a converted convent, literally perched on top of the Hudson Valley, are STELLAR. My stay with my family included 4 nights, 2 rooms, 2 different requirements and this was over the Thanksgiving Day holiday. Presenting a 5+ star service when things are hectic, crowded, offering unexpected surprises is not easy for any venue, not at all. Tamicka Hall, Head of Guest, and Client Relations, (along with her 100% positive, supportive, attentive, professional, polished, caring, accommodating team including Brian Murillo and Jacklyn Kelly) leads Abbey Inn as a Royal Household. Nothing is left without attention and every single guest is welcomed and recognised. She and her team have made this destination a must for anyone needing a quick out of City getaway or weeklong holiday in the most pristine area of New York state. Our trip was so inviting and 100% perfect that we cancelled our Christmas plans at another establishment and immediately booked Christmas to be at The Abbey Inn. And of course, then, there is the food. It is the kind of food that when you take a bite, you look at the person across from you and say "are you kidding me?" Head Chef Danielle Ceruzzi crushes it, absolutely delivers the best menus, meals and perfectly cooked food in a crowded environment or quiet lunchtime on a Tuesday. Every flavour, produce, herb and protein are perfectly matched, and everything is FRESH. It is truly beautiful. The Abbey Inn is a must. Happy Holidays, Happy Christmas, and Happy Days for The Abbey Inn. Your heartfelt fan and loyal guest for a long time to come, Karen Bertoli