Ripped pillow case Toilet flood Full of flies at the lobby Hotel room is facing sewerage (beware) No slipper No hand soap No hand towels No laundry bags No shampoo in 2nd bathrooms Dirty and stain carpets Wall papers ripped and stains Bath towels with stains Found 2 pubic hairs Untrained front office staff Credit card machine not working Spooky dark car park, looked haunted God’s sake, please change the rating to 1 or 2 star hotel

Booked a family suite in the hotel for 4D3N. First day check-in already observed dirty bed sheets, pillow case and stains on the bath towels. Mirror is blurry with stains on it. - Feedback to the room service and request to change yet the manager came to my room with a very bad attitude. YELLED at us saying that he had inspected the room 2 days ago. And that's their standard in providing dirty bed sheets and pillow case? - 2nd day housekeeping still considered acceptable. - 3rd day housekeeping back to unacceptable level. Cups were neither change nor wash, pillow case changed but with stain marks. - No breakfast is provided and yet it stated there is in their website. - I can said this is a very bad experience throughout the accommodation in the hotel and will never ever come back again. Highly not recommend. STAY AT YOUR OWN RISK..

Clean and spacious room. We stayed at a deluxe triple room and was quite surprised pleasantly with the 1½ bathroom available with the room. Adequate service provided. Near to amenities such as restaurants, 7eleven, family mart, petrol pump. However, the floor of the room and bathroom is quite slippery, maybe can provide room slippers for the guest. Parking is adequate, though we only parked near the bus station.

Dirty and broken. Room not even makeover when we check in. No slippers, no tea and no water bottle. And when we came back in the afternoon again room was not make over and clean. Definitely not a 4 star hotel. Hardly worth 3 stars Price is cheap though. Good for those looking for cheap stay

Terrible, booked on Agoda but they still can sell the room that i booking to another customer. I've been told by them that room was full and i can't check in. Receptionist and Supervisor attitude is super rude, no responsibility at all. Worst experience ever.

Location very quiet. But housekeeping can be improved. Aircon is terrible as the room temperature is very hot as it only maintained at 24.5deg. Housekeeping can be improved but won’t stay here next time. Stayed for 2 nights but on 2nd day, there was a power trip in my room. Staff mentioned that the check in staff didn’t key in that I stayed for 2 nights and the power automatically switched off. Need to go down and activate the card again. I booked for 3 rooms and all the same. Won’t recommend anyone to come here.

Checked in late 8:30pm with my family(with young kids). The carpark was super pitch dark, with no security guards. The hotel was very run down with non-operating malls beside. The family-suite room that we had was super dirty!!! The pillows, mattresses, blankets and carpets were all with very bad stains everywhere. Yellow big stains patch, tear and holes on the pillow cover, unclean stains on the table and all over the carpets. I had read the reviews (over 2,000) and thought the hygiene would be good. Hence am very shocked to experience this and extremely disappointed. The lobby had many flies too. I didn’t manage to take more pictures. (Wish I had). Would never recommend for any family travelling. We left the very next early morning.

Worse place ever. They don't entertain online booking. They'll say fully booked no room but all the walk in got the room. They expect me to cancel my online paid booking, and rebook from the counter itself by paying more. Its just that they want to earn extra cash. Cheating Hotel. Left me and my family with baby, stranded at 11pm.

I think the management should hold a communication skills class for their staffs. I was not a guest who stayed but a guest who used their amenity (swimming pool) during my swimming lesson. I felt the receptionists was not professional when clarifying that there has to be a fee paid for using their amenity, (which I already paid to my swimming academy). I’m aware that this was purely due to miscommunication between the hotel management & the academy plus the academy & the student (me). But a proper professional explanation and communication would have been a lot better. Firstly, I was already at the pool but they denied entry and told me to wait at the lobby until my instructor arrives . I find this a tad bit unprofessional and ridiculous. Secondly, I felt that they were trying to be sarcastic when I doubted the entrance fee. I mean obviously I was wrong, but they could have been nice by explaining the difference in fee for adult and kids. You really don’t have to be sarcastic by asking me if I’m an adult or a kid, well if I look too young, then thank you for your compliment. I think a little kindness will go a long way. Thirdly, when I thanked them after the payment, there was just a nod. Maybe I should be just glad for the nod rather than complaining,lol. But you know, you can do better. Kindness goes a long way . Maybe you had a ?bad day . Hope you will have better days , sincerely wishing.

Room was okay very big for family room , 2 king bedroom . Deposit RM100 , parking at top of building , at night will be creepy at night.

Old hotel, lack of cleanliness, many unoccupied space, dark parking, good for paranormal content creators...

Great location for an over night EV charge, has charger right at the entrance, require your own type 2 charging cable though. Mine worked but doesn’t fit too well. Rooms are good but a little too pricy, a better quality room could be expected from this price I paid. Would appreciate the lift to the room, car park is free with multi story parking available. Location isn’t great though. It’s literally just a few shops and petrol station nearby and nothing else. It is a quiet location with great views though.

Location of this hotel is strategic. Have the option to park bay which is inside and also infront of the hotel. Next to Family mart, Petron station, marry brown, 7e, mamak shop, kedai runcit and burger stall. Room and Service is not too bad. Just that my personal experience , front desk did not check properly the room was already occupied. so i have go back to the front desk to clarify on the situation which they have change to a new room. Other than that, is a good hotel to stay if you are visiting legoland.

Stayed for one night after shopping at Johor Premium outlet. Good customer service by the front desk staff, Ashik. It’s a good value for money for a short fuss free stay.

7 of us (2 teens, 2 kids, 3 adults) fit in their family suite (2 king beds). Last min decision to overnite here as the jam back to sg was bad. Price wise is highly affordable

Cheated by hotel. hotel asks to pay 2 times for tourism taxes. I had already paid for hotel stay and tourism taxes online with prepayment. At check in hotel asked again to pay tourism taxes while it was already paid. it is clearly mentioned on agoda that i had paid the tourism taxes. She said i had to contact agoda for this problem. But agoda mentions that tourism tax is already paid. Avoid these cheaters. Pool is overwhelmed by school boys. 40 School boys come there to swim after school without staying in hotel.

The hotel itself was huge , the staffs were nice and the room was clean, the reason I took one star off is because the pillows/blankets have somewhat funny smells

Good room, good shower and good breakfast. Internet connection could be upgraded

Staff was helpful as we did a late night checked-in. Parking lots available on the 2nd level but quite dark and without any security officer. Room was spacious with a few amenities. Price is a bit higher than moderate.

This hotel is in the midst of a non-operating shopping centre and is in quite a run down state. When we reached, the check in reception staff seemed in a mono state without a welcoming feel. The photos actually look significantly better as compared to real life and this place may need some renovation as by right the location is not too bad. There is not much eatery around and a pretty good one we found is LNP Pontian Flavour which serves good baos (buns) and the Bah Ku Teh is not bad also.The lift will randomly generate levels to stop. The beds are clean and the shower is good but the Wi-Fi is horrific. It is almost non existent at night. The tv was also not working when we reached but when we saw the dirty state of the controller, we just gave up. We also woke up when we smell cigarette smell coming from outside. For the price, we can't complain much but there are other places which offer much more value for the same price. Certain essentials like Wifi should be working. If you are driving, you can only park at level 2A and 2B. The gantry is always open.

Management should really hire a qualified person at front of house. Gelang Patah is becoming an important city, more and more people are going there for businesses and leisures. Please make sure your front of house personnel is capable of service task at first hand. We had checked in 13 rooms and having to fight with your front of house upon check in also at check out, is one hell of an experience. The person asked us to pay twice on the same booking, claiming that we haven't return the room keycard when it already being put on her desk.. this going to be very harsh, please train your staff or get rid of this one and hire a qualified hotelier.

Room generally clean and kept. Though need to fix broken shower dial and torn quilt cover. Area sleepy with not much business. Mall seemed not operating. However near to restaurant selling delicious dim sum and kolo mee. Plus 15min drive to Bukit Indah.

Book Triple Suite for 2 Adult and 3 Kids. Room is super spacious. Room cleanliness is top notch! Swimming pool also nice and clean. The only downside is limited eateries nearby. Other than that, thumbs up! Will come and stay again.

Hotel is clean, and safe! Need room key to access the lift. Counter staff is deeply engaged. Lobby is well designed in a hip manner. The floors have a certain old carpet smell. But the rooms are great! The rooms are huge. First time seeing a hotel room with 2 separated shower room when it's a double bed room. Amazing. The soundproofing is solid and you don't hear much. Had a good sleep! Aircon is decent but can be colder. The only issue is the poor location and the lack of things to do in the area. Literally, it's like a ghost town probably due to mco. Definitely not coming back unless there r. More attractions or amenities

Good hotel room but wifi is slow

Nice hotel.. very nice location.. have family mart, 7E,

Room very comfy and amenties all good service need to be done breakfast need to input as there is cafe will stay again in future.

Hard to find local malay food even using food deliveries. Pool is okay, not crowded, kids friendly. Hope hotel can provide dry towel at pool area.

This is a decent hotel, value for money at that price. Room size is big, we were in a 3 beds room with 2 toilets that is still spacious enough to walk around after putting 2 big luggages. Stayed only for a night as a stopover to other places so didn't check out facilities and didn't eat anything there. May want to prepare antiseptic tissues to wipe some things. Wifi not speedy. Bed is neither too hard or soft, very comfortable. Carpark is free but needs maintenance. Location is easy to find, can see big hotel signage from a distance. When we left, saw there was a wedding booked for the function room. Hope the place recover from the pandemic slowdown.

This is another go to place if you are just looking for 1 night where you wanted to stay and you have 2 kids with you. The rooms are ageing but this is normal especially after the pandemic lock-downs. Swimming is one of the best things here as the water is just nice.

Superb deluxe rooms and all the stuffs in it. Wonderfully placed all the needed things. Very good and hospitalized treats by all the Holmes stuff from welcomed to frequent continues services. Greate to be here with family and happy with all perfectly arranged management and hotel Manager that always touch with all kind of customers and guests.

Dame value for money...worth to be there with family

Nice room, and great price using KLOOKs apps. Mall in the same building different floors

Been there when it just opened last year, swimming pool and gym not ready, restaurant full of flies, though breakfast varieties with variety. Clean. Visited again twice after that, pool was in function but too crowded as its not a big pool. The kids pool still remain close. Gym still empty. Same good quality for breakfast and better with NO MORE flies. Overall hotel is clean. It's next to a bus interchange/Station, and a big Mr. DIY. A small shopping area linked to the hotel no shop opened. Few shop houses nearby but nothing much. For better food and shopping options you need to drive 20 minutes at least to nearby town. Like it as the room is spacious and new.

Nice place to stay, breakfast is quite good. During weekdays, not so much people, quite scary.

nice and amazing . good staff and beautiful hotel . i really enjoy it

Very cheap and spacious room!!! Toilet and room were really clean as well. Staffs were really friendly and helpful. No breakfast buffet as it is the SOP during this pandemic. Not much choice in the breakfast menu but delicious. The TV stopped working on our last day there but all good. Will come again! Recommended!!