5/5 Heather B. 1 year ago on Google
My
father
passed
away
on
Mother's
Day
of
this
year.
Upon
sorting
through
his
possessions,
I
came
across
numerous
dress
watches.
I
decided
I
wanted
to
fix
them
up
-
change
the
battery,
get
them
cleaned,
make
some
repairs,
and
purchase
some
gift
boxes
for
them.
But
I
couldn't
find
a
watch
repair
shop
near
me
in
Hialeah,
so
I
searched
Google
for
somewhere
relatively
close
that
had
good
reviews.
That
was
how
I
found
Watch
&
Jewelry
Repair
by
Benny.
I
met
Patricia
when
I
first
entered
the
store
and
was
immediately
impressed
by
her
prompt
and
friendly
greeting.
She
remained
kind,
friendly,
patient,
and
helpful
for
the
duration
of
my
visit
and
I
was
immediately
impressed
with
her
customer
service.
Although
my
watches
were
ready
by
the
next
business
day,
I
was
unable
to
pick
them
up
for
a
week.
That
didn't
stop
Patricia
and
Rosy
from
smiling
when
I
walked
into
the
shop
and
rushing
to
get
my
order.
I
was
impressed
to
find
that
they
had
already
put
the
watches
into
the
gift
boxes,
found
that
the
boxes
hadn't
fit,
and
had
already
found
different
boxes
for
me
that
worked
better.
Not
only
that,
but
they
provided
me
with
plenty
of
ribbon
and
offered
to
tie
the
boxes
closed
for
me.
I
wasn't
able
to
speak
to
Benny,
who
labored
meticulously
at
the
rear
of
the
store,
but
it
was
plain
to
see
by
looking
at
my
watches
that
he
is
a
truly
skilled
craftsman.
Seeing
the
watches
that
my
father
wore
and
loved
brought
back
to
life
brought
tears
to
my
eyes.
Truly
exceptional
customer
service
seems
to
be
a
thing
of
the
past.
But,
in
a
world
where
many
businesses
focus
on
profit,
efficiency,
and
the
bottom
line,
it
was
truly
refreshing
to
see
that
customer
service
is
a
tradition
that
Jewelry
and
Watch
Repair
by
Benny
is
keeping
alive.
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