In July of 2016, I was a new patient at Cano Health, specifically to Dr. Marlow Hernandez. My new patient experience was underwhelming at best, and fell under the usual category of being lengthy as with many new patient visits, due to paperwork needing to be filled out and what not. However, this visit took longer than usual because of the incompetence and disorganization of the front office staff. To give a quick idea, the in-network confirmation process took almost two hours, which I had to step in and facilitate personally. Of course, I had to reschedule the checkup. My second visit was better, from the front office standpoint, as well as from the standpoint of the opportunity to be seen by Dr. Hernandez. My first impression of Dr. Hernandez was a poor one and that of the stereotypical, no-it-all physician with a God complex. Our interaction was formal and scripted, as with most new patient visits, but this new patient visit was particularly distressing. Dr. Hernandez seemed like he was putting on a show and came across as insincere and disinterested. I felt like Dr. Hernandez was not intentionally listening and failed to grasp my patient history. His disposition, assumptions, and conclusions were uncomfortably orthodox, which in hindsight, is common for a person with an unwavering belief of infallibility and delusions of grandeur (God complex). Little did I know things would get worse. He ordered several tests, which I was led to believe the clinic had the capacity to conduct in-house, but would later learn were outsourced. I expressed to Dr. Hernandez my concern of the costs of such tests exceeding my deductible. He assured me not to worry, that his office would cover any balance due or additional costs not covered by my insurance company (In hindsight, I should have digitally recorded this declaration or asked for a written and signed statement saying so). A few months later I get a notice from a collections agency regarding a balance due to Quest Diagnostics, the creditor and testing lab Dr. Hernandez outsourced my tests to because lo and behold, the Cano Health clinic did not have the capacity to perform the tests in-house. I have since embarked on a game of monkey-in-the-middle – me being the monkey – with Cano Health (Dr. Hernandez’s office), my insurance company, Quest Diagnostics, and the collections agency, all of which refuse to do their jobs in clarifying the miscommunication and misunderstanding, or at the very least, provide adequate advice and guidance to resolve the issue. I do not recommend Dr. Hernandez nor any doctor working under the Cano Health organization. Given this experience and the current state of the U.S. healthcare industry, I will forever be extra vigilant when conducting business with the healthcare industry.

I made a new patient appointment with one of the doctors at Cano Health a month ago. When I arrived at the location for my Monday appointment, the office was locked and the doctor's name was removed from the sign. There were two directories at that location, which listed that doctor and his suite number, but when you got to the suite, it was empty and locked. I called Cano Health (since there is no direct number to the doctor's office) and spoke to three different individuals. None of them knew that the doctor had moved and they were very apologetic. One of them said that the doctor was supposed to be there until Wednesday of that week and he could not explain why the office didn't exist any more. There is only one address for this doctor on Google and on the health insurance's website. When I received the appointment confirmation call, they didn't say anything about another location. A day later, I called Cano Health again and a young lady said that that office had moved somewhere else FIVE MONTHS AGO. In that time, no one thought of changing the address on Google or anywhere else! What kind of business is this??? I made childcare arrangements, took off from work just to make it to a real doctor, and I stood in front of a closed door like a moron. This is absolutely irresponsible and careless of Cano Health. What if someone had a real problem?? I, for my part, will make sure to never have anything else to do with this unprofessional business - CANO HEALTH!

Dealing with Cano Health is like dealing with a telemarketing boiler room operation. The only people you can get on the phone if you have a problem is some untrained and unsupervised flunkie who doesn't know anything and is unable as well as unwilling to assist patients. They treated me and my family like garbage. All they care about is what is convenient for them. They have no care, thought, or consideration for the patients. All they care about is themselves. They are thoughtless and inconsiderate of patients. All they care about is getting their money. If you like dealing with bloated bureaucracies who do not care to treat people like human beings, then Cano is your kind of place.

Doctors are fine, but if you depend of making arrangements or resolve any issue over the telephone (referrals, prescription renew, appointments medications questions, or any other issue), take double dose of your "patience pills", and pray some one with dedication, good manners and professionalism come to your rescue. In the 20th. calls one will be OK! (not good services at all) Horrible services! The office manager at Pompano Beach is a huge liability to the organization.(Horrible manners and not professional at all).

ZERO STARS!!!!!!! Cano health is the nothing but a medicare and insurance mill scam. incomptent, unprofessional, nonspeaking english staff, cringe worthy clinics milking medicare money at the expense of taxpayers and not providing professional and quality healthcare. the never ending phone calls to get your medical needs unheard or untreated. the fake warm smiles and actors pretending to "care" and constantly reassuring statements of "caring" and being on "top of things" only to wait ......and wait.....and wait..... and wait..... with no service or a result of an unprofessional excuse that goes on for days and not even hours. Cano is in it for your $ and medicare $ and insurance $ not the patients healthcare! Some patients are seen by nurses, not even real doctors but place the doctors name as attending doctor. these doctors never see the patients. If you have elderly loved ones and know about their healthcare needs or want your loved ones to be properly taken care of by professionals and competent staff. Please take them somewhere else. these people want to do whatever makes them money not your loved ones needs. RUN FROM THIS MEDICARE AND INSURANCE SCAM of an establishment. all clinics should be investigated by the State of Florida and shut down!

I have a serious problem with my wrists and a lot of pain. Since this clinic is close to my house, I called and they told me to change the doctor to theirs and that a coordinator was going to call me because I was a new patient. A day went by and no one called me... I followed up and called again, they told me that I had to wait for the coordinator to call me and that she would call me the next day... 3 days passed, I called again and they told me the same story, the worst thing is that they have the nerve to say that she is going to call me... a week has passed and no one has called me... what a lack of professionalism. You guys lie and don’t care. The coordinator never called me and they never bothered to follow up on my case... they even made me change the main doctor of my insurance for nothing... the worst experience in every way...

Wow! What a terrible place always! The wait, the service all. Front desk woman no skills whatsoever speaking to a patient on phone and screaming at the patient very loud with a waiting room full. Patient asked her name she said ZELMA so loud. Really need to work on all areas here some “nurses” that’s what they are called can be very rude. This people are just here to take all they can from the health Insurance it’s not even funny. Por elderly people being miss treated just for a free coffee . I would give no stars at all to this place. I had my mom and my sister in Miami and is the same . They really need to do cleaning in this kind of places. All health insurance should look into this

I do not recommend them, the organizational system is completely deteriorated, the training of the staff that serves it is evident that it does not exist, they are always unaware. I will escalate the complaint. I made an appointment for my mother, I arrived at the appointment and they can't see her because they changed the policies, they didn't call me or send me an email to cancel, I took my mother who had recently had surgery and she was not attended to. They are not responsible for poor service.

WORST SERVICE of all times!!! Especially the call center managers and referral dept are EXTREMELY rude and it took me more than 3 months to get one referral correct. They kept sending the old referral from the file to the hospital in spite of telling them multiple time that's not the one needed!! Even after sending the report from hospital twice, the referral dept can't get the diagnosis code correct. btw, Managers are far worse than the call receivers. No patience and treat the patient like they don't know anything!!

Horrible experience. He doesn't have any knowledge about spider veins or varicose veins. I have very little poder veins and after ONE treatment with him my legs started hurting me and my veins got worse. RUN from this Dr.

The 1 star above is actually a NEGATIVE …… I don’t even know where to begin. This has been the most horrific experience I’ve ever had on top of being diagnosed with a serious illness. The delay in processing referrals, authorization is ridiculous and if you’re thinking of asking for a return call from your doctor or MA that is completely out of the question so please don’t hold your breath! Constantly calling and speaking to one of the 500 ppl in a call center gets you absolutely no where but frustrated. The lack of knowledge, compassion and incompetent handling of care request could cost someone their life and they need to be closed down. Do yourself a favor and look elsewhere in your network because this place is a nightmare!!!!

Absolutely the WORST! I have been trying to get Cano Health to provide the insurance with proof that my diabetes medication is Medically Necessary and after 2 months and many many calls I finally give up on them. According to the person who answered last, they are growing so much they just can't handle the amount of issues and "yesterday we had 40 people on hold." Well, since they are growing so big and in the wrong direction my mom and I are out of there and you should be too! Elena Puignau

Cano Health is unprofessional!!! I was seeing a wonderful doctor after my PCP moved to another state, which she recommended. They always try to push me on other doctors so I had to put my foot down to see only that doctor. After building a relationship with this doctor, my last two appointments were canceled. The first was a virtual and after updating my insurance info like they asked and waited in the virtual waiting room for over an hour, I was kicked out out without explanation. Now that I have scheduled a new appointment, only to receive a voicemail that they are canceling because they don’t see commercial patients at that location anymore. They are now only accepting Medicare patients at this location. They DID NOT notify me about this change. Now they are trying to send me to their other office to see some random doctor. They only received 1 star because 0 wasn’t an option. My doctor was great! I hope she find a better company to work with. 0 out 10 don’t recommend Cano Health!!!

This rating is in regards to scheduling an appointment. Scheduling is horrible even for, in my opinion, an urgent care matter. I was informed all clinics were completely booked. Not good Cano Healthcare.

I was there today for the annual check lab test and decided to change Cano PCP to a different provider after the horrible service. When we did the annual check they requested the lab test and inform us to do it at their facility. Today while we're doing the registration they presented a form informing us that they expect only Medicare and midecaid insurance and if our OP - Aetna Insurance might not cover the entire cost therefore we have to sign a form to agree to pay any additional charge. I informed the lady that we shouldn't pay anything for annual check and her team were aware of our insurance and they should advise us this information from the beginning then give us the option to decide. The supervisor didn't take responsibility and had only one statement this is the policy. I don't recommend this place and we canceled all future appointments to avoid any further inconveniences.

I have been Dr.Peña patient for several years: but since the office join Cano Health it has been a nightmare. I feel Dr.William Peña is an excellent doctor but the staff that answer the calls are not doing their job. I had to wait two weeks for the referral department to process my referral for physical therapy. Again this Cano is horrible.

If I can give a 0 star I will. The referral department is not doing there job right at all. They made me come to my OBGYN appointment and lie and hung up to the office manager here because they have been faxing over an Authorization Request since December 18, 2022 and today is February 2nd and they keep lying about their fax number , email. A representative from Cano Health Call Center hung up at the office manager here at Dr. Alicia Acon office. You guys are all unprofessional unfortunately. I will be filling a complaint with the CEO and CCO.

My name is Martha Isabel and I’m very surprised to see how many negative posts from patients. As for myself I’m very grateful and happy to be a part of this Clinic. All Staff are very Professional, Kind and concern about all your needs. I’ve been with Cano Health for many years and I never experienced a bad situation. Call Center is always above and beyond as everyone else.

Only giving 1 star because my husbands doctor (Dr. Ángel Rodríguez) is good. Other doctors I’ve seen besides him are a waste of time. Staff is always useless. Always a new issue with my insurance when it’s always been the same. They verify over the phone prior to appointment and somehow encounter an insurance issue AFTER you’re already there for your appointment. We got in to see a specialist after the doctor recommended it, and somehow the referral was never done, causing us to cancel and lose our specialist appointment. Such a hassle all the time. We come here because it’s open Saturdays (only day off) & they speak Spanish. Otherwise I wouldn’t give them my time of day. OH, and they don’t answer phones after 4:00 pm, FYI.

This place does not care and at this point is incompetent Thieves , honestly if they do not start helping fix the mistake they made in regards to billing I fill be taking further steps with the necessary government and state departments. At this point I don't think these people could run a daycare let alone a medical facility . It is disgusting the lack of professionalism. Like honestly so frustrating , I don't lay 809$ a month for very good medical insurance just to have this Mickey Mouse place screw up filing bills so I have to pay thousands I shouldn't. Despicable, let's see if someone cares enough to respond from Cano and fix the problem. Asked to speak with the so called manger Isabel Ramirez RUDEST PERSON EVER. Treated me like if I was a not a person should be fired !!!!seriously who the heck is running this place ????

I made an appointment with them through my insurance. I was desperate for care as I was dealing with alot of pain and discomfort. I was told by my insurance company that the appointment was for 3:30. When I got their they said that because I'm a new patient my appointment was actually for 2:45. Then why did the booking agent tell my insurance company 3:30??? They actually turned me away. Never again would I consider going to a Cano Health Facility ever again.

Personally I never write any reviews but the call center at Cano Health is horrible. I would give them a zero if I could. The people that work at this place are not trained properly. I requested to speak with a manager and no one ever calls back. I made an appt last week to take a covid test and today they tell me that the rep that made the appt did it for a tele-call to speak with a doctor! And when I spoke to the rep last week I made sure that he understood that this was for a covid test not to speak with a doctor since the doctor already had given the order for the test. Unfortunately, this is not the first time I've had issues with the call center.

I'm a former employee as of an hour ago. On their application they asked if I had been incarcerated within the past 365 days which I did not lie about my cr I'm run back about 20 years ago and they managed to let me go after stealing labor from me for 3 weeks. I am in the process of hiring a very good employment attorney and I will own this company by the time I'm done pay. I wish this company all the worst and the way I was treated while I was there was uncalled for for. There are certain names I can name specifically but I refuse to refuse to for moral Values.

This clinic started with great service some 7 years ago but has declined in all aspects. The last drop for my family was a bill they just sent us from services provided a year ago. They blamed everything, from the virus, to staff shortages, to the fact that " the front desk didn't know they were supposed to charge me". I remember clearly that I was told the procedure was covered under my insurance, they just came back a year after the fact to charge me for some uncovered charges. This is the last time I give them my money, my business or my attention. I'm taking my family from this business and never returning!

If your 10 minutes late they will not take you in even if you can and tell them your running late because of the rain and traffic. Extremely bad customer service wow 😯

I’ve been with this doctors offices for years . Now that they’ve made massive changes to Cano Health you can’t even get an appointment. They declined taking your insurance without even sending out proper documentation.

I am writing this letter to formally express my concerns and lodge a complaint about a significant misdiagnosis that Dr. Dara Boyce provided during my son’s consultation. As a direct result of a misdiagnosis, we have faced undeserved challenges, including the suspension of my son driving license and the necessity for additional medical tests. I recommended Dr. Boyce to my son since she was my primary doctor at your Pembroke Pines Location since 2015. Therefore, my son visited the facility for his annual checkup. Based on Dr. Dara’s assessment, who is NOT a Neurologist – she is a Physician Assistant – my son, Rodrigo A Vargas, was diagnosed with seizures. This diagnosis was reported to the relevant authorities, which led to the immediate suspension of his driving license due to perceived medical unfitness to drive. The FLHSMV let us know that there is a report from a Neurologist in Orlando which my son has never had an appoimentmen. I was referred to a neurologist at the same location and we are seeking a second opinion and undergoing further medical tests, to determine that the initial diagnosis was incorrect. The consequences of this misdiagnosis have been both stressful and costly. Not only did my son lose his driving privileges, causing significant inconvenience and impacting our daily life, but we also incurred additional expenses for unnecessary medical tests and consultations to rectify this error. We understand that medical professionals work under challenging conditions and that diagnostic errors can occur. However, the impact of such errors on patients’ lives is profound. I am bringing this matter to your attention not only to seek redress for the inconvenience and financial burden I have endured but also to highlight the need for more careful diagnostic processes in your practice. I request that this complaint be taken seriously and investigated thoroughly. I also seek a formal acknowledgment of the error, along with a proper letter that can be provided by your facility to present it to the FLHSMV caseworker immediately. I look forward to your prompt response to this serious matter. Otherwise we will be force to file a complaint to the Florida Health Department and respectives board. Thank you for your attention to this issue. Sincerely, Jessica M Santillan

I made my medical appointment more than a month ago. finally on the day of my appointment they told me that They are now only accepting Medicare patients at this location. They never notify me about this change and according to them, they called me, what a lack of professionalism.

The worst place to go, they never have any information. They never are responsible. The doctors made so many mistakes. I lost 2 appointments in 2 days of work. Waiting for a stupid referral that was made wrong twice. Don't you dare to come here and waste your time.

I needed a pre op asap n was told no one available n I would have to wait two weeks...Zoey step in n I got an appt right away. Pre op was then signed by a medical doctor but he fail to advise I had a UTI....it was Memorial Hospital that caught it...then Cano did not get the pre auth n I only had a few days B4 operation.Cano never gets referrals (this happens over n over again)..if it wasn't for Zoey caring to help my surgery would been cancelled...Cana has some serious problems especially with referrals n not analyzing the pre op results Calling them sends u to a call center n that often leaves you with no results. Cano as a organization needs to be revamp n service patients with a system that works with speed n accuracy Trying to call them u have to go through a call center

I am very upset with the customer service at Cano Health, as well as the referral department, very happy with my Primary Dr. Isac Vargas, but if the customer service continues the way it is I am seriously considering change medical center. I have lost appointments because of the issue of referrals, whose department NEVER/NEVER answers the phone or returns calls.

Made an appointment and waited over a month arrived 10 minutes late because of parking and couldnt.find insurance card explained to receptionist who had my name spelled incorrectly. She gave me a clip board to fill out and as I am filling it calls my name and informs me that i would have to reschedule in January . Not knowing that i suffered a hearattack and have been of my medication for months tryng to find a doctor or team that cares equally for everyone I must say very disappointed.with service at this location. Could have been more understsnfing

This place doesn't deserve any stars BUT I couldn't post without selecting at least 1 star. THE WORST doctors office that I have ever dealt with. They only care about their race and THEIR race only, at least that was the experience I received especially while I was employed by them, but now that I'm dealing with them as a Patient, I feel bad for the Non- Hispanic Patients that get care and treatment here. The office receptionist are RUDE and its quite embarrassing that Memorial Healthcare has partnered with them. I only decided to become a Patient with them because they were my employer and it was convenient, but now that I no longer work for the company I can sever ties with them. Dr. Boyce is amazing I just wish that she would commit to another healthcare facility because this place IS NOT IT. Overall , I'm not impressed and if they want to service their race ONLY then that's what they need to enforce instead of wasting peoples time, its nothing wrong with helping your own people but once you start to disregard and cast aside those who you've opened your doors to , that's where we have a problem.

If you don’t want to wait almost an hour in the lobby to be seen by a PCP. Then I would suggest to go somewhere else. I have been coming to this client now for over 5 years. I haven’t seen any improvement at all. The lack of communication at front desk is also ridiculous. They have no professionalism what do ever with patients especially with all these elderly patients that come on a daily bases.

I was there to go over lab results, which I was charged a co payment, but fine. Appointment was at 11:45am, one hour later and still waiting to see the Dr. My son was also there a couple of weeks ago, he was told he needs to do some blood work, and take some medicine, but no information has been provided, other than, we are shipping the medication to your home, but two weeks later, nothing!

CanoHealth does not even deserve one star. I had found a doctor online that I wanted to see and I called the number to make an appointment to see him and when I got to the office none of the nurses knew who he was. I decided to just see another doctor and after being on the phone 45 minutes with my insurance to switch my primary care to the new doctor I was seeing. I told the nurse I was very upset and she showed no empathy. To make a long story short the doctor was horrible and personable and it was the worst experience I am ever had with a doctor period do not go with these people and all, they are complete joke and you are wasting your time and money.

My experience at Cano Medical center was horrible. I walked into the building and no one even looked up. The staff are not friendly and do not greet guests. I will stick to my private Doctor's office, this is just another large scale franchise medical center with no sense of customer service.

This place is great IF YOU ARE HISPANIC! Donot even attempt to go here if you are of a darker complexion. This place caters strictly to Hispanics and treats black people terribly. The staff barely speaks English and think it's funny to gossip about the black patients in spanish. I tried with this place. I really did because I liked my doctor but after my last visit I will not be returning.

Personally, I am not one to leave bad reviews but this place is horrible when it comes to customer service and the patient’s time. Unfortunately, I had an appointment made here by my father and since I have not been to the doctor in a while I decided, “sure, why not.” Worst mistake ever. The doctor saw me for 5 minutes, ordered lab tests, and then had a follow up appointment made a month or so later. I didn't even have a second to speak about any concerns that I had. The nurse who checked me in and took my vitals spent more time with me than the actual doctor. After the lab results came back in and I went back for the results, they scheduled me for an ultrasound about 2-3 weeks later. I went, got the ultrasound done, and now here I am almost a month later and I still do not have the results. The front desk staff scheduled an over-the-phone appointment three weeks after my ultrasound since the doctor was on vacation. Three weeks later and I do not get a phone call on the day and time that my appointment was scheduled. I call and ask “hey, what’s going on, I still have not gotten my results??” They apologized and the lady I spoke with scheduled me to come in the next day, I told her that I could not come in but if we could schedule an over-the-phone appointment, as it was originally intended, that would be great. She then proceeded to tell me that is it not a guarantee that the doctor will call me on that specific day and time????? What does that even mean??? What is the point of making an over-the-phone appointment if the doctor is not even going to call me?? If it is such a hassle to call me with my results, then maybe email me? Or maybe create a patient portal so I can access my own results and call it a day. I called back a few days later after not receiving a phone call AGAIN, and they told me that I was the one who missed the appointment because they had the wrong number on file even after asking me what call-back number I wanted and filling out the paperwork where they ask you for your phone number. SO, my point is, avoid this place at all costs unless you want your results withheld from you because the doctor's refuse to call you.

This started out as a good visit with the doctor until I ended up in the emergency room. I spoke to Bianca to follow up I need my results for my tests. They have a call center also which is the worst because you can’t call the facility directly. Why is it almost 2 weeks and I don’t have all my lab results! My iron blood test simple stuff! My hemoglobin was at 8% at 7% I would need a blood transfusion the emergency room said it’s dangerous and this Never in my life have I experienced this. They lied I asked before I came there they said up to a few days to a week to get lab results. I would not recommend this place if you have serious health concerns and need results from a lab. I’m on the phone and they still are not available my results. I’m going to report this to who regulates health and doctors. They seriously crossed the wrong patient