They charged me about $850.00 for the 30,000 mile service and they didn't even put water on the windshield Tank I asked them what the 30,000-mile service included because it was a bit expensive and they couldn't give me an honest or specific answer. my car had 35,000 miles and the advisor was pushing for the 40,000 mile service and I asked him what the difference was between 30,000 to 40,000 miles and he answered that it was a more complete service and again he did not know how to give me a specific answer but what he did tell me that the 40,000 mile service was going to cost me about 1,500.00 dollars for being a more complete service

Please do not purchase a car from this dealership! They were dishonest and really did not help my family! Moises Abadi did not disclose the facts of our deal adequately. A lot of the money was not allocated as he told us. Lies all around. Not to mention when we wanted out of our lease did nothing to help us! However, Autonation Ford in Margate came to our rescue and bought us out of our little Mercedes’ and got us in a beautiful SUV. Sometimes “ luxury “ isn’t all what it appears. Our new suv has more features than the Mercedes’ ever did. I am happy to be out of this brand for GOOD! Please don’t purchase a car from here! We love our new car! God is good and helps honest people out of disasters such us as the one with Mercedes!!!

The service department is the worst. The customer service is terrible. Among several issues, the tech needed more than 45 miles to test my car in mode sport. My advisor who is Carlos Medrano, is trying to find out why!!! Can you believe it. Please find another place to do the service!!! 0% recommended it.

Great experience. Leased my car here about 3 years ago and decided to buy it today! Carlos Gonzalez was a tremendous help and attended me super well. He was very quick at getting back to me and made the process super easy. I would recommend him 100%. You need Carlos in your life!

I loved every moment I spend at Mercedes Benz of Pembroke Pines. Since , the moment I walked in everyone was very helpful especially my salesman RICARDO VARGAS!!! 👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼👏🏼 Ricardo was very helpful! He listened to everything I was looking for on the 2022 GLC 300. He made everything possible! I’m very excited & pleased with my new car. I highly recommend Ricardo Vargas. Sincerely, J. Ortiz

Out of all the Mercedes Dealerships that I have have been to, this was the first bad experience that I have had. I always get a loaner car, and this time it took almost an hour from the time I dropped my car off until I finally was able to leave. I have never had to wait more than 5-10 minutes when dropping off my car and leaving. The sense of urgency at the dealership was awful. Then when I arrived to pick up my car I waited a while for someone to even return to the desk area to assist me with picking up my car. I was then told that my service representative would be about 5-10 minutes since they were with another client at the time. I explained that I was simply picking up my car and just wanted to pay and leave as soon as possible since I was told my car would be done between 11am-1pm and it was around 3:30-3:45 until it was completed. I then asked to have anyone else ring me up since there were several representatives in their cubicles that were not with clients. The employee at the service area rolled his eyes and reluctantly asked another employee to check me out telling the associate “this customer didn’t want to wait.” I understand that things will never be perfect, but having to wait as long as I did on both occasions was frustrating considering it is supposed to be a Mercedes Dealership where you expect premium service considering the premium prices ($290/hr for labor). When your paying $1300 for an oil change, the service should be much better in my opinion or at least apoplectic for the wait time. I wish I was back in the D.C. area where the service has always been A+. I probably will never take my car to the Pembroke Pines Dealership for service again. I’d rather drive well out of the way to a different one.

I went in to Mercedes-Benz of Pembroke Pines for service on a coolant leak to the fuel injection. There were no other issues. I was told the cost would be $2,000 and it would be repaired by next day. I was OK with that. . Later, I was told that there was a oil leak, and I told them that it was impossible because I park my car in my garage with a painted floor. I've never seen an oil leak on the garage floor for at least three years with the exception of coolant just recently. I told them to please leave the "oil" alone, because nothing was wrong when I dropped it off. Got my car back the second week in Dec, and didn't really use it for over a week. I work from home, and work was crazy busy the whole week. Guess what? The coolant appears to no longer leak, but now there's an oil leak. It's too much of a coincidence. Mercedes-Benz of Pembroke Pines made the situation worse. Either they were incompetent, or downright deceitful. My guess was incompetence. I'm forgoing the dealership and taking it to a respected mechanic. My guess is that when the dealership "checked my oil" they probably stripped some threads while checking it. Sad. I used to trust the dealerships in the old days to complete a serious job without damaging the car in other areas. Especially complicated jobs. Because of Mercedes-Benz of Pembroke Pines, that's no longer the case.

I had a great experience at the dealership last Saturday when I brought my wife’s car there for service. My service advisor was Peter Armstrong. Peter is polite, knowledgeable and compassionate. He gave us a thorough explanation to what the service would entail and how best we could trade in our car for a new and upgraded version. The service of our car was completed on time and to our satisfaction. I was very satisfied with his service. Peter, I will be back!

I will easily recommend MB of Pembroke. My favorite part of the establishment is their car service Dept. It is mainly in large part to my amazing and thorough service advisor, Stephen Hall. He’s been my go to person for almost 5 years now and he never lets me down. The establishment is very accommodating. I’m always able to reach them either via text, call, email or chat which is important to me in order to effectively communicate my needs. MB is one of the few businesses left that takes accountability and understands customer service, costumer recovery and costumer satisfaction. I’m always greeted properly when arriving and I feel like my needs are prioritized. Even if it’s obviously a busy day there and things are chaotic, it’s organized chaos and everyone remains professional in spite of the day they may be having. I’ve been to other locations and didn’t receive the same sentiment. Not to mention, the coffee machine and complimentary water while I wait! Healthy snack options would be a plus, but not a must. All in all, I 10/10 recommend Mercedes Benz and if you could request Stephen Hall as your service advisor, you won’t regret it! They definitely have a life long loyal customer in me.

Christian is an amazing young man. I’ve been to many dealerships and been told it will be done at a certain time. This young man greeted me very cordially and with respect. Gave me detailed breakdown of what I was supposed to except and he and Mercedes Benz exceeded my expectations and experience! I RECOMMEND to anyone needing any type of service of information about Mercedes Benz, please go and ask for CHRISTIAN RUIZ!!!! Christian should be recognized by his employer and peers. Happy Holidays to all!! Thank you for such a great experience!!

Residing in Boca Raton, there are probably 4 or 5 Mercedes Benz dealerships that are closer to me than MB of Pembroke Pines. Still, I chose to make the trip and drive down to meet up the salesman I spoke to on the phone, Davison Bohach. Of all the people at various dealerships I had spoken to, Davison was clearly the most professional, kindest, customer-focused and most accommodating of them all. As a man who’s been afflicted with a physical disability, I had to be certain that my new vehicle would suit my specific needs, both in comfort and easy ingress/egress. Once I arrived, Davison made sure that he understood my particular needs, and was amazingly helpful in assisting me with my ultimate purchase. In fact, everyone I dealt with at Mercedes Benz of Pembroke Pines, made my transition to this wonderful vehicle as smooth and easy as could be. I’d highly recommend this dealership to anyone who wants to be treated with respect, fairness and utter professionalism!

Excellent experience our salesman Allister Harry was there from start to finish. He is very professional and courteous attentive and very knowledgeable. About the new S580 that me and my wife purchased. We are truly happy with our new car. Thank you again Mr. Allister you are the man bro !!!!💯💯.We could have not asked for a better experience Thank you Mercedes of Pembroke Pines.

Disappointed in the customer service that I received. I purchased a brand new 2022 GLE. The car is not even a week old and is already giving me problems. I immediately contacted my sales rep during the weekend and she said she’d get back to me first thing Monday. I contacted my sales rep on Monday and got no response until the evening finally replying with “she was with clients and will follow up the next day and to please remind her.” Her motive is clearly to make sales and does not care about the customer service provided. Not to mentioned she rushed me when I was getting into my new car, didn’t even take the time to explain the cars features and answer any questions as they normally do when you get into your new vehicle. Will not be purchasing another car with her.

This was my first Mercedes-Benz and I have to say- I’m proud to be a new MB owner! The customer service and attention to detail is what made my experience outstanding. William Gonzalez and Moises Cisneros treated me like family, were very honest and helped me find a car that was perfect for me. From the moment I stepped onto the lot, to the moment I drove away in my new car, everything was seamless.

They don't harass you. You're free to look around without being bothered. And of course beautiful cars and great customer service.

I’ve been around the Mercedes Benz car brand for as long as I can remember because of my dad. I grew up leasing cars like him and I finally decided to pump the brakes *pun intended* and actually purchase a car. After I got into an accident and mine was a total loss, I visited about 9-10 dealerships for different car brands just to be able to learn about the cars, what the shop offers, and the journey in between was. I decided to move forward with Mercedes Benz of Pembroke Pines because of their amazing hospitality; personally thanking Bert, for making my dreams come true with the colors and details I wanted in my car. As well as Joshua for helping with the sales process! And shoutout to the dealership as a whole because it felt like home from both my dad and I. I’m finally part of the Mercedes family *officially* and am excited to drive my very own!

Went to Mercedes on 11/08 that night to pay $1543 for a key replacement. Pedro who was my advisor told me my key would take about a week to get ready. Which it actually took a little over a week. I never got an update call on how it would've been longer or just letting me know that its taking a little longer then expected. Let alone they had no loaners to provide. On 11/15 I was calling to check the status with the service dept of course at this point I was upset. Every time i called everyone had a attitude left me on long holds and then hung up in my face. If it wasn't Justin then it was Thomas. I literally called back to back for about 30-45mins (check your calls if they are recorded) to see what's going on. Once they heard me say hello they placed me on hold or just hung up in my face. I was told the manager Orlando would call me back NEVER got a called back. If I'm spending that much money on just a key. I should at least be treated with respect. I've been a Mercedes Benz customer for about 4 years. Even brought my first car there and I didn't get treated the way i expected . And even had my husband buy his first car there as well. That's the only reason why i went there for service. But for us people that spend thousands of dollars on their vehicle. Some of the Employees there need to be retrain or need better customer service training. That was the worst car service experience ever.

A Disappointing Experience at Mercedes-Benz of Pembroke Pines My recent visit to Mercedes-Benz of Pembroke Pines was marred by an unpleasant encounter with a service representative named Peter Armstrong. His unprofessional behavior and lack of respect left me feeling humiliated and disrespected. From the moment we began discussing my vehicle's service needs, Peter adopted a dismissive and condescending tone. His attitude was deeply hurtful and made me feel belittled and uncomfortable. The situation escalated when Peter raised his voice and engaged in a full-blown argument with me in front of the service center entrance, while other customers watched on. His aggressive behavior was not only embarrassing but also deeply unsettling. I felt intimidated and powerless to defend myself against his verbal assault. Seeking a resolution, I spoke to the Service Director in hopes of finding a solution or receiving an apology. While the Director acknowledged Peter's behavior was unacceptable, he failed to take any meaningful action. Shockingly, Peter refused to apologize for his actions, further deepening my sense of injustice. The entire ordeal left me feeling humiliated, disrespected, and utterly disappointed in the service I received at Mercedes-Benz of Pembroke Pines. Peter Armstrong's lack of professionalism and empathy is unacceptable, and his refusal to apologize further highlights the dealership's disregard for customer satisfaction. It is inconceivable that an employee who can muster the courage to engage in a heated argument with a customer in public would not be able to find it within themselves to offer a sincere apology. Peter's refusal to do so only reinforces the notion that he lacks the basic decency and respect that customers deserve. I urge Mercedes-Benz of Pembroke Pines to take immediate action to address this issue and ensure that such incidents do not occur again. The dealership should implement stricter training programs to emphasize professionalism and customer service, and hold employees accountable for their actions. Customer satisfaction should be a top priority for any business, and Mercedes-Benz of Pembroke Pines has fallen short in this regard. I hope that they will take my experience seriously and make the necessary changes to ensure that such incidents do not happen again.

Service agent was great, pick up and drop off was great. The two reasons I dropped my vehicle off were not addressed, documented that the issue couldn’t be replicated. Received my vehicle back easily able to replicate the issue. 10/17/23 - Updating my review due to the outreach received by the dealership to ensure my issues were addressed.

I had a great experience in the Service department with my Advisor Rey Hernandez. He made sure my car was taken care of to the fullest when I came in due to a flat tire and needed Service as well. He walked me through each step of the process and communicated effectively. He also was able to answer all my questions and concerns. All in all, everything was done quicker than I expected and will continue to come back to service my car with Rey Hernandez. Thanks again!

I went in for service on my car for a recall of an airbag and replacement of a high pressure fuel pump. I spoke to Chris (service manager) and he set me up with an appointment. Eddy , a service agent also assisted in putting then paperwork together after i told him of the what was happening with the car. These two areas that needed to be reviewed and replaced were a 2 to 3 hour job each one. I decided to wait there since I did not have a ride, my choice and they did not have a loaner car at that time. Chris kept checking in with me to give me updates on the car which I appreciated. He realized that it may be taking longer than they anticipated so he offered to rent a car for me so I could go home and wait for a call the car was finished. I took him up on that offer and they took me to Hertz office and everything was already set up for me. Excellent Job and greatly appreciated! The next day Eddy called me the car was ready and I went o pick up the car and everything went very smooth. I have to say Chris and Eddy displayed great customer service and Chris went out of way to make sure I was fine during my wait. Even though it took some time to get my car completed, I did not mind because of the way Chris handled the situation. My thank you and appreciation to both Chris and Eddy for showing that customer service is still alive. Pembroke Pines Mercedes has at leas two great team members there and I hope they know it. Thanks again Chris and Eddy Alex Garcia

Red carpet treatment! This dealership will always amaze me. I purchase my first Mercedes at another dealer, and the experience was okay. However, Mercedes of Pembroke Pines treat their customer and clients like no other!!!!!! I’m very happy and pleased from my experience here. And will continue purchasing my cars from here and servicing my vehicle here. The red carpet service from Moises and the manager Miguel was awesome. Thank you!

Honest sales process. Sales team, specifically Nikolaos was honest and knowledgeable. Walked me through available inventory and when we settled on a car, helped to get the sale done. Great dealership and great people. Thank you for my new car. Vlad

Mr. Ruiz and his Mechanic(s) at the Mercedes Benz of Pembroke Pines provided an excellent, prompt and top notch service on my Classic E320. They had all the parts in their inventory to complete the repairs my car needed, even during this Pandemic time of Covid when things in most places are backed logged due to people being out ill...and not to mention I had to bring the car in for service during the actual week of Christmas. Mr. Ruiz is a great Manager Assistant and made sure I was able to be provided a loaner since the work was extensive. I was pleasantly surprised when the Service Mechanic(s) completed the work superbly and much sooner than expected, ESPECIALLY during such a difficult time when most places are closed or limited with staff. Will highly recommend and will certainly hope to continue being a proud customer for many more years!

If you are looking to purchase a Mercedes please visit this location and ask for Carlos Gonzalez! I recently purchased a vehicle from him and he was professional and even keeps snacks in his draw that he shares with his clients while you wait on Finance department to do their thing!!! He called me the next day just to see how I was doing with my new vehicle. This is my 3rd purchase from this location and I can not recommend them enough!! Oh and shoutout to my Service Advisor Steven Douglas, he always gets the job done! White one is 2016, black is 2019 and my most recent purchase is 2023 no pics to share.

Our experience started out in a negative manner and it took 2 weeks to get it right, but I appriciate the effort made to make it a good experience. I will keep it short and simple and give a 4 star because it was an adventure that brought along some tears but finally brought smiles and joy to my wife. Thank you Moises and especially to Robert for helping us out.

My service representative Peter Armstrong was outstanding. He was very attentive and went above and beyond to ensure that all my concerns were addressed in an exemplary manner. I would definitely use this dealership again for service because of Peter.

CAN'T.SAY.ENOUGH.GOOD.THINGS! My entire experience was absolutely seamless and Sera made me feel 100% comfortable with my budget. She was very prompt and responsive, without ever pushing me to make a decision. It was more of an educational conversation, answering each and every question I had, and ensuring I was comfortable during the visit. Quite honestly by the end of our experience, she felt like family to me. Reception and finance were also great to work with. After visiting numerous dealerships with subpar experiences, I'd have to say I applaud the staff here for going above and beyond. Thank you Sera!

Fabulous sales experience from my sales associate Miguel Carou. He was very professional, knowledgeable, friendly, patient, personable and honest. Unlike a lot of car salesmen, he was not pushy and genuinely wants the customer to be happy. After buying my vehicle Miguel took the time to explain all the functions and answered any questions I had. If you are in the market for a vehicle, I highly recommend you go to Mercedes-Benz of Pembroke Pines and have Miguel assist you!! He’s the best!!

I had the privilege of working with Carlos Montenegro on the purchase of my new Mercedes-Benz and I am blown away by his exceptional customer service. From the moment I walked into the dealership, Carlos greeted me with a warm smile and made me feel comfortable and confident in my purchase. He took the time to understand my needs and preferences and worked with me to find the perfect car that fit my budget. What impressed me the most about Carlos was his knowledge and expertise about the Mercedes-Benz brand. He was able to answer all my questions in a manner that was clear and concise, and he went above and beyond to ensure that I had a complete understanding of the features of my new car. Carlos also made the process of purchasing a car a stress-free experience. He always kept me informed and updated throughout the entire process, and made sure that everything was set up and ready to go before I drove off the lot. Overall, Carlos Montenegro is the best Mercedes sales man that I have ever worked with. He is professional, knowledgeable, and dedicated to providing his customers with exceptional service. If you are looking for a new Mercedes, I highly recommend working with Carlos!

I have been a client for 7+ years now. I have always had the best experience with my car services. Everyone is always very welcoming and friendly. For all these years I have entrusted my car to Orlando Dominguez, following him as my advisor and mechanic all along! He is amazing and has always taken care of both my Mercedes Benz cars to the best of his abilities. He’s fast and on point. I highly recommend him and of course, the dealer services.

Mercedes-Benz of Pembroke Pines 5 out of 5 Stars Jan 6, 2023 Monica I want to start by highlighting our salesperson John Cook who really made our first experience with Mercedes-Benz one to remember. He was patient and knowledgeable. Answered all of my questions, taught me how to navigate my car and evidently did his best to give me a good deal. I was very satisfied with finance. Overall, I will be recommending him to my friends and family. I will see you again soon! Thank you!

The top Security is here! I just escaped and was truly covered by the security when around this accident occurred in front of this dealership. Absolutely the traffic was horrendous and the people were very anxious to get back home around 9 p.m. God told me to make a right. About ready to just chill and I need to chill as well because I'm trying to get to the Fairfield down the street. The officer that hid it so hot you're top-flight security. I pray that everything is ok and that the stall was at least 30-45 mins. O decided that I'm a HRIS "computer" and he watches over me until I'm ready to go. Don't his name but he's my friend now. God bless. 1/20/2023. Made it home safely. He likes the white one BTW. EQS. Thanks Blue Mustang!

Anthony Toro was a fantastic salesman. He made sure he did everything possible to make my experience at Mercedes memorable!! He was very transparent and had excellent product knowledge.

Incredible experience at this dealership. No BS and upfront staff. Larry is the absolute best. He took care of me and was very communicative. Also, Orlando and Charles in Service were extremely helpful. The team here is filled with rock stars. Thanks for the brand new car!