1/5 Desirae S. 10 months ago on Google
I
am
not
one
to
ever
say
something
at
any
restaurant,
fast
food
or
fancy.
But
what
I
just
experienced
was
one
of
THE
worst
customer
service
experiences
I
have
ever
encountered.
My
husband
and
I
were
stopping
for
a
bite
to
eat
and
a
restroom
break
while
driving
our
U-Haul
truck
(I
am
7
months
pregnant,
so
it
was
getting
urgent
quickly).
Once
relieved,
we
stood
for
a
few
minutes
at
the
counter,
unaware
of
anything
amiss,
just
waiting
patiently
for
someone
to
come
to
the
counter.
Then,
the
manager
saw
us
there
and
proceeded
to
inform
us,
in
not-so-nice
tones,
that
the
dining
room
and
counter
is
CLOSED.
We
said
that
we
didn’t
realize,
and
she
came
back
with
the
snarky
remark
of
“see
the
rock
in
the
door
propping
it
open?
That
means
the
dining
room
is
closed.”
The
door
was
apparently
propped
open
rather
than
unlocked
because
there
was
a
worker
outside
on
their
break
(not
the
issue),
though
we
didn’t
even
see
it
as
it
was
a
dark-colored
rock
against
a
dark
door
frame;
also,
I
wasn’t
really
looking
towards
my
feet,
I
was
looking
towards
the
door
handle.
We
didn’t
try
any
other
entrance
door
or
notice
it
being
locked
because
the
closest
door
to
our
truck
was
the
one
propped
open,
giving
us
the
impression
that
the
dining
room
was
open.
We
felt
terrible
after
realizing
that
we
potentially
missed
something,
but
I
looked
around
and
didn’t
see
any
signage
indicating
that
the
dining
room
was
closed.
As
mentioned
before,
we
were
driving
a
U-Haul
truck
so
it’s
not
as
simple
as
jumping
in
an
easily-maneuvered
car
and
going
through
the
drive
thru.
The
rudeness
of
the
manager
was
completely
unwarranted,
and
I
would
not
recommend
this
location
to
anyone,
if
for
no
other
reason
than
that
it
would
be
supporting
this
manager
by
patronizing
this
particular
location.
We
did
not
think
we
were
entitled
to
service,
and
would’ve
immediately
left
and
found
another
place
for
food
once
informed
that
they
were
closed,
but
we
were
definitely
taken
off-guard
due
to
the
events
leading
up
to
her
utter
lack
of
professionalism
and
kindness.