1/5 Kimberly D. 7 months ago on Google
If
you
are
going
to
ignore
the
customers
at
the
counter
ordering
for
dine
in,
focusing
solely
on
drive-through
and
delivery
orders,
then
why
have
the
doors
unlocked
for
dine-in
service?????
Arrive
6:25pm,
waited
in
line
behind
two
other
customers,
by
6:30
another
guest
who
was
just
wanting
to
add
on
a
frosty
jumped
in
line,
the
guest
at
the
counter
finally
got
their
order
taken.
By
6:35,
the
mom/child
had
decided
to
come
back
tomorrow
for
the
frosty,
but
another
two
guests
had
walked
in
line
for
dine
in
service.
At
least
6
if
not
more
delivery
pick
ups
happened
and
the
drive
through
was
consistently
getting
food
out
the
window.
By
6:40
the
couple
who
had
JUST
ordered
had
their
food,
but
the
families
that
ordered
before
them
for
dine
in
still
had
yet
to
receive
food.
Nobody
was
communicating
to
the
customers,
the
pick
up
counter
had
orders
everywhere
not
labeled,
employees
just
heads
down,
attempting
to
stay
on
top
of
things,
yet
the
counter
was
still
getting
ignored.
By
6:45pm
the
two
other
customers
who
had
gotten
in
line
behind
me
left,
one
due
to
seeing
an
employee
put
chicken
nuggets
from
the
tray/container,
without
gloves
on,
back
into
the
warmer
with
the
rest
of
the
nuggets.
I
left
without
even
placing
an
order
by
6:47p,
22
minutes
after
entering,
and
the
guest
in
front
of
me
hadn't
been
helped
either,
they
had
2
kids
with
them,
too.
Truly
understand
a
busy
moment
in
resturants
can
happen
unexpectedly,
but
this
was
a
Friday
night
on
a
holiday
weekend,
it
should
have
been
anticipated.
Seemed
more
like
a
combination
of
poor
leadership,
no
communication
and
a
lack
and
organization
skills
or
even
seeming
to
care
about
their
jobs
-
no
gloves
on
mist
employees
and
at
least
two
were
wearing
sweat
pants
as
their
uniform.
This
Wendy's
needs
a
manager
who
cares
to
help
bring
back
the
integrity
behind
the
line.