I’m not sure how people leave good reviews to this hotel. Either the people that stays here never been on a real luxury hotel or they just review the hotel based on the customer service. I’m more disappointed than mad about my experience, I had high expectations about this hotel. I been coming to pereira for the past 10 years and I always wanted to stay as everyone used to talk amazing things about this hotel. Maybe back in the day it was amazing but not anymore. Is sad to see a hotel with such great potential being poorly managed. Customer service is amazing to what it lets me think it’s not the employees fault but management. The hotel is literally falling apart, you can tell not maintenances is being done to the hotel. Let me star by the first night, We were clear to them that the hotel we stood at the night before was bad as there was a lot of noise and we were not able to sleep, yet when we got to the hotel at night we realize how bad the room they have giving us was, there are a lot of bar in the area so staying in a room facing the street is a bad idea as you can hear police sirens, cars, buses and the music from the near bars, the isolation in the room windows and doors are not the best so good luck trying to sleep, we requested the room to be change and they were kind enough do change our room to one in the other side of the building, thank you for that. Now if we talk about the room aspect, let me start by saying that the rooms smell moldy and old, do not even try opening the closets door because your cloth and everything will smell bad after. When you are taking a shower the water goes down extremely slow so you are showering in the puddle of water, the bathroom walls are moldy, the doors in the bathroom sink are falling apart and the hinches are rusted reason why they are falling, the bedroom and bathroom floor are in bad shape, the mini bar is also old and in bad condition, the rooms are dark and many of the light switches don’t work, the lights don’t work, the alarm and radio on the side tables are not even plug in and there is not cable to plug them and use them so they are technically there just to look at them, not blankets in the rooms just bed sheets, I had to ask for blankets, towels really old and we had to call to get more towels, we were a group of 3 people and there was only 2 towels available, we tried having breakfast at 8:30 am and there was Barely any food left and and they hadn’t put more so we end up just leaving and the left over food looked bad and like it was sitting there for ever, the coffee station looked old and in bad condition, plates and cups where chip broken and old, I can tell it’s been for ever since they clean the little decoration they had in the center of the tables as there was a dead fly that broke apart once we moved it 😪 wifi didn’t work 🤦🏻‍♀️, soap hold in the shower is falling, toilet paper holder is falling, please see pictures for everything I’m talking about. Many other things I can’t remember or write because I will never finish this review. Please do something about this gem you have as hotel. Thank you everyone who was kind and provide us with great customer service.

The worst Hotel in Pereira.wifi doesn’t work, they have small rooms. The money that they charge per night doesn’t deserve the name Zi one Luxury Hotel and additional to that they don’t have blanket in the room. They need to do More maintenance. The lights doesn’t work. I’m going back to Movich same money better amenities. VERY NOISY ROOM, THE MUSIC AND CARS FROM OUTSIDE OF THE STREET.

Great hotel. We had the suite with jacuzzi which is a great room. The jacuzzi is huge. The curtains are automated. Great bed and everything is clean. Service was great, the staff went shopping for us. Recommend!:

Hair dryer not working. Rooms very noisy (as its next to the main road). Poor standard of cleanness. They also tend to overbook the guests and redirected guests to neighboring cheap hotels. No english speaking staff. Highly overrated.

The hotel is correct, clean and it is in a good area. The bad thing was the receptionist who refer to us in bad terms when we wanted to change the room because we didn't consider it safe, due to the fact that the terrace door in the bedroom can not be locked properly.

Came for one night, and had a weird experience. The drainage in the shower was problematic, AC didn't work and the night light didn't work. We arrived late at night so didn't bother to ask the staff for a different room. Breakfast was ok, but we needed to ask for water especially (wasn't available by default).

Service was great, location was perfect and the cleanliness was right on point, I don't give the 5 starts because the bath tub was awful...I wasn't able to use it... please fix the water faucet that takes forever to fill it out, I was little bit disappointed because of it :(

Really nice place and very good location. Lots of bars and restaurants and entertainment. Hotel is very clean and quiet. Good food in the hotel's restaurant. The staff is super nice,very affordable. I highly recommend this place.

A very stylish hotel on a slightly busy street. The room was very clean and nice. The bathroom was also great. Breakfast was served on the roof top which is a bit loud (so was the room) but still nice.