Nice gym but terrible administration with pushy sales. Broke my foot and was told I had to come in and fill out a paper form to place my membership on hold. Currently in contention with them over the 30 day cancellation period notice as they believe I owe them money when I had informed them on the phone of my cancellation request well before the 30 day period, but of course this requires another paper form and visit. Most other gyms are 2 week notice and have easy online forms to place your membership on hold. Definitely not a casual gym. Shame because it has great facilities and the location is good for a casual lunch session if you work in CBD. Don't send them your credit card details in an email when they ask for it! Update: Received a very apologetic call and they have acknowledged their administration error (due to the hold I placed with my broken foot the notice period was well within the 30 days) . Still a frustrating experience to have to go through. Updated from 1 to 3 stars as the gym itself is actually very nice. Would be a 5 star ratings if not for these issues.

The have a bad service with the people that offer the service of the gym

Bad customer service. Tried to cancel membership a year ago, but was talked into putting a hold on my membership. They then reinstated it against my knowledge, have been charging me for the last 6 months, and are now charging me for another 30 days notice period to cancel.

I haven’t been to the gym in years and my friend invited me down tonight to check out a yoga class. I was very impressed. The facilities are brand new and first class. The top floor location was fantastic and it was totally awesome doing my yoga class while watching the sun go down over Perth city. Friendly staff too which obviously goes a long way. Even tho I was visiting on a trail, I felt now pressure what so ever to sign up. I think the quality of the facility sell itself. Definitely worth checking out.

The gym itself is pretty good and they seem to have friendly staff But the cancellation process is a pain to deal with. I have been trying to cancel my membership for the last 2 weeks and it has been dragging on. I was told I needed to come in person to sign the form and I refused due to covid. I was told if I don’t sign the cancellation form the pay will continue to come out even though my contract ends 13/5/2022. I was sent the cancellation form via email now and have returned it now so hopefully this will be the end of it!

Great gym, bright open space, good equipment, diverse class options, community feel, friendly & helpful staff, never too crowded, good prices. Free PT sessions with your membership. Definitely recommend.

Have improperly charged my card nearly $1000 after cancelling my membership. Several requests over 8 weeks and still no refund. The poorest customer service possible.

Do not join this gym, I have been trying to cancel my membership for over a month and they keep ignoring my requests and are still taking fortnightly payments. They have taken 4 payments since my first email requesting to cancel my membership. I have followed up with several other emails and through their website. I have phoned and spoken to Laura who has suggested I email her direct and she will pass my email onto her manager. A work colleague also put her membership on hold while she was away for work and they still took out payments while she was away, they accepted fault but are refusing to reimburse her. These guys play the typical games gyms like to play when it comes to payments and canceling memberships.

Just wanted to pass on my gratitude, as from the first contact I had with Surge Fitness I was immediately put at ease with the community orientated vibe. I decided to become a member and felt inspired and supported by the staff to overcome what had been holding me back from joining a gym. I spoke in detail with Jacob who responded to my queries, with many options. He is amazing, as is Sean, who is upbeat who I met with to complete the membership sign up then this was followed with an awesome personal training session with Sam that went way beyond expectations. They each offered ways to facilitate re-emerging back into fitness after a long-term brain injury recovery. I was blown away at the consideration for my individual circumstances shown by each of them. Sean gave me the insight of the shared intent of the team and their passion and shared focus to support the members in the best way. This I have experienced, first hand. Sam created a beginner’s workout for me and he really listened to me and walked in my shoes to give me the confidence of how I could achieve my goals. These combined interactions created a foundation for me of attending a gym where I am welcomed through the motivation, inspiration and genuineness of the caring professionals that provide a fun atmosphere of rapport and trust. I am so impressed with the ongoing experiences here and highly recommend giving Surge Fitness a go, Thanks to the team at surge Fitness😃

Amazing gym, great staff & I love the S-Connect classes. Great location for myself with the play centre downstairs to. Viresh is an incredible PT & really helped me achieve my goals for the first time in a long time. Also the Access to nutrition complete was a rare find but helped me have constant nutrition support

Joined this gym recently and I absolutely love it! The staff are always so friendly, it’s well equipped and the location is amazing!!

Best gym in the city

Such a nice gym, nice and open with views of the city, great equipment and very friendly staff always!

Great selection and layout of equipment. Was worried about the CBD location but it straightforward to get to. The Bus terminal is next door and parking hasn't been a problem (although i usually arrive after 6pm). Staff are always friendly. They were very responsive to a problem I had with my access card. The issue arose from their IT system but they compensated me for the inconvenience. Great service!

my new gym tried a few others this is for me

The trainers and staff are lovely and always so welcoming. The gym is always clean, and the people are friendly.

Just love it here, amazing staff & PTs, great vibe to

Really friendly staff and great facilities, best i've seen in Perth!

Simply breath taking view of the City on my arrival. What a beautiful gym, clean and modern.. will most definitely recommend to family and friends. A big thank you to Melissa who works at Surge Clarkson for the recommendation as I work in the City so much more convenient. Thank you

I joined Surge Fitness shortly after moving to Perth. Having been a gym member in more than 10 different gyms across 5 different countries I have plenty of experience to draw comparisons. Surge Fitness sets itself apart with the following. A wide range of equipment that is always clean and organised, friendly and helpful front desk staff and PT's that genuinely want you to succeed in your chosen goals. Would recommend to anyone contemplating joining.

Best Fitness Centre - All the staff are great especially Antonio who not only is an awesome, fun trainer but is so helpful when it comes to administrative issues. Recently needed to put my membership on hold because I had an injury, Antonio was so supportive and helpful. Class timetable is good and facilities are brilliant. cant recommend highly enough.

I have been with Surge Fitness from long now and I have wonderful experience. Sam is a fantastic Coach who helped me to boost my strength hilariously and also I took nutrition plan from Surge Fitness and Rhys has been so helpful to achieve my goal. I am really happy and heartly recommend Surge Fitness

I couldn't access the city gym. I thought I was paying normally and had previous access. To travel to the city and can't get in even with my active card is disappointing.

Am not happy for charging 25 $ for th plastic acess card which easily snaps out of ring, i lost it because they didnt give plastic envlope which they offerd me for 25$...if you charging 25$ make sure its durable card which are stronger ..we already paying membership fee and paying for card extra its not great.

Really great place, the vibe the ambiance, it’s just awesome. The staff is super friendly the manager jakeb really helped me out. Plus the gym has one the best collections of equipment I’ve seen soo far. Highly recommend. Do give them a try.

Its one of the best gym in perth city from various aspects. Location, friendly staffs and wide range of equipments are some of the best qualities of this gym. I highly recommend this gum.

Excellent choice if you want to do group classes, want a personal trainer, or want something close by to work in the city. Good views. A bit annoying that all the plate type weights do not have consistent or labelled storage and are all the same colour, meaning it can take heaps of time to try and find what plates you need.

Incredible gym fully equipped for the needs of each person, friendly and very close staff, always willing to help and make our hours in the facilities one of the best moments of the day, I can only rate 5 stars but for me it is 6!!! ⭐️⭐️⭐️⭐️⭐️⭐️

Spam callers when not associated with them. Pretty desprate for new members leaving 2 voice messages 2 days in a row with no association to the gym. If i didnt respond to the first voice main what makes you think id respond by spaming me?

Surge Kings Square is clean, organised, with good equipment & positive vibe. Great support from Kim, Jakeb & Josh. Men's changeroom is clean, with secure card access. Bright, sunny aspect too!

The best gym even in Australia. Fantastic facility, neat and tidy changing room, friendly service and bright open environment never be too crowded, and most importantly with amazingly affordable price. I have moved to Sydney for more than 1 year, never find a place like here with similar price range. Highly recommended. Missing Surge so much. Hope you guys can open in Sydney soon.

One of the best gyms I’ve ever been to.

Great gym, with loads of training equipment and options. Quite spacious with great city views. Never crowded with a broad mix of people using the gym. Had free PT sessions upon joining which was really beneficial. The gym is well maintained and clean, showers and change rooms are very clean also. Highly recommend Snap Kings Square.

I've been training at the club for 1 year. The culture is awesome, the members and staff always say hi and remember my name.

Best Service and Friendly staff Specially "ALBA" Always Helps me out with my all Questions.. She Really Deserve TOP CUSTOMER SERVICE AWARD IN AUSTRALIA....

Great gym, lots of equipment, lots of space. Has all the modern benefits of a gym (hanging bars, ladder climbers, lots of cardio equipment, dead lifting stations, etc). Pretty reasonably priced

Normal price,even though I got discount. Location:five tars, not far from the Perth bus station. Equipments:three stars,not very professional equipment.although there are a lot of equipments.I guess barbell colours are same.people doesn’t want to set it back the weight after training.there are not a lot mirrors in training place,we cannot check our position when doing training. Reception are good,I feel welcoming. Environment and bathrooms are clean.they have cleaned every day.after 7pm it’s quite. Overall,this gym is good for those people who lack of motivation want to join the group classes.but not good for heavy weights training.I like the yoga classes,other training classes one year are same movement and music didn’t change a lot. Personal trainer just personal trainer...

I have been participating in the New S Connect classes!!! Wow, what a adrenaline rush!! Just what i need to mix up my training . I love that it is backed up with Mizone technology , so i know exactly how much i am giving in each class to achieve my goals. I absolutely love the "Contender and Redline". The classes are run by a professional team who are extremely motivating. Great club atmosphere too!!! The staff are always quick to help when they can. Thankyou Team Surge!!

Leaving 4 stars because it is a great gym with friendly staff, had trouble when trying to cancel my flexible membership but they came back with a reasonable solution.

Great gym, good atmosphere. Other than the prowler sleds which are fairly used and worn down most of the other equipment is new / working.

Joined surge in Jan 2020 in wanneroo which I enjoyed. In October I lost my job and moved 30 km away. I told the gym this but they didn't care and told me to use kings square one. I can't get there either and for the last 3 months they keep taking money. My membership is to finish this month and today they told me they are going to take another 3 months of payment because of covid freeze. They have no compassion at all. Very disappointed

Following an incident where an injury had taken place and an item could not be returned to the rack - Surge fitness wrote a poorly written email explaining this breached their terms and conditions. Note that this occurred near midnight.

Great gym. Been a member since they opened. Top notch equipment, classes and location.

I got injured over a year ago and had a a gym membership. They have been so helpful and supportive throughout this time. On my return they have kept in touch to see how I am and have given me a trained to help with my rehabilitation. It has been great to have that support and to show me what I need to do to get back on track. It's a great location and I found it to be a friendly place to work out. Thank you team

Fantastic equipment , great atmosphere , the staff are super friendly, its pretty hard to top this gym! Feels like my second home , love it !

Best gym in Perth

Best gym in Perth! What a view!

The BEST views in Perth while you are working out - LOVE Surge Kings Square!!!

Fantastic facility! State of the art equipment, friendly staff and great classes in the studio.

Great Facility! When I first walked up the stairs I was simply taken away with the view of Perth City Centre nothing else like it around! A true 24/7 experience that's for sure with everything you can think of. I'll be coming back!

Love everything about this gym! Its not just a gym, its a community who have made me feel like i'm part of their fitness family. I used to find the thought of the gym so daunting, and never understood how people were 'gym junkies', but i totally get it now thanks to Surge. Highly recommend doing the S-Connect classes. The trainers (especially Sheridan, Anto & Viresh) have helped me reach so many weight loss and fitness goals, not to mention the membership prices are far more reasonable than other well known fitness clubs (which you find never have enough trainers to member ratio).

Massive gym with best views I’ve seen. Staff are great, great facilities

Great gym, awesome prime equipment, classes are next level intense. Love this gym 💪

would not recommend this gym to anyone, equipment used here is just horrible. ive requested for my membership to be cancelled and after 1 week of calling up, i received a call from manager harrassing me on call for 10 mins, telling me not to leave. It has been a horrible experience joining this gym from the start

Really good gym, good location but terrible customer service. Me and my sister joined in a 5 week contract and was told by the lady who signed us up that these payments would automatically stop after the 5 weeks and we didn’t have to do anything. However, over a month after we have left Perth & our contract should have been over we are still being charged every week. We have emailed multiple times and called but seem to be redirected each time and nothing is getting resolved. We got directed to cancel our membership via email which states that it takes 30 days for this to go through meaning on top of the overpayments we have been charged we will be paying for the 30 days it takes for the cancellation to go through. Issue could have easily been resolved but seems to be very difficult to stop the payments and get a refund. Won’t be joining this gym when we come back to Perth next year.

The quality of Perth City Surge fitness is top notch. My first impression of this gym was that they're aiming for the highest quality and they certainly uphold this value. Plenty of training equipment and lots of space to work out as the gym takes up a whole floor of their building. The staff that work there are incredibly friendly and helpful. Every morning I visit the gym I'm greeted by a lovely staff member named Jakeb with a great big smile and a positive attitude to help start off my day. My new personal trainer Sam has been nothing short of incredible. In the short time I've been his client I feel like I've already learned more about proper form than I had in the last year at another gym. This is the kind of service which I find super important especially due to the fact that I'm carrying an ankle injury. Kudos Surge Fitness Perth!

Very slow to process and use Fitness Passport. Only one staff member on over a peak time. Clearly there are staffing issues