1/5 Nikki A. 3 years ago on Google
What
started
out
as
such
a
positive
experience
quickly
deteriorated.
My
partner
found
the
initial
choosing
of
a
diamond
and
designing
of
an
engagement
ring
great,
with
the
staff
very
friendly
and
personable.
Unfortunately,
just
a
day
after
proposal
the
diamond
came
loose.
We
were
able
to
take
the
ring
back
for
the
diamond
to
be
reset
but
a
week
later
when
we
went
to
collect
my
ring
the
setting
was
wonky/twisted.
Not
only
this,
the
diamond
was
still
loose.
They
apologised
and
said
they
would
this
time
give
my
ring
to
their
master
jeweller
as
this
wasn't
the
first
instance
of
issues
with
the
other
jeweller.
Once
collected,
about
a
fortnight
passed
and
the
diamond
was
loose
again.
I
now
placed
it
in
the
box
and
didn't
wear
it
whilst
we
moved
house.
Please
note,
to
this
point
I
had
probably
worn
my
engagement
ring
for
a
total
of
30hours,
as
i
was
actually
too
scared
to
wear
it
and
lose
the
diamond.
We
raised
the
issue
again
and
were
told
that
a
bezel
would
need
to
be
added
at
an
additional
cost.
I
had
not
liked
rings
with
bezels
and
the
custom
design
my
partner
had
had
made
was
with
this
in
mind.
From
this
point
on,
the
experience
went
significantly
downhill,
with
Nikhil
taking
over
the
correspondence
and
outlining
that
the
claws
were
bending
and
that
whilst
he
"didn't
see
any
problems
with
design,
it
is
clear
that
given
the
wearer,
an
under
bezel
is
required".
Essentially,
the
issue
was
me
(even
though
i
had
been
more
careful
with
my
ring
than
should
ever
be
necessary!)
We
had
an
independent
jeweller
assess
the
ring
and
the
craftsmanship
of
the
claws
(3
issues)
was
outlined
as
being
the
reason
the
diamond
was
coming
loose
-
which
we
outlined
to
Nikhil.
Still
he
denied
this
would
be
the
case
and
the
wearer
was
to
blame
but
that
he
would
now
add
a
bezel
for
free
and
invited
us
to
come
in
and
see
him.
After
going
in
and
meeting
with
Nikhil
and
us
again
outlining
the
independent
assessment
issues
and
that
a
bezel
was
not
required
he
agreed
to
have
the
setting
remade.
I
would
have
thought
this
was
a
good
outcome
and
i
would
have
a
wearable
ring...until
a
week
later
when
i
went
to
collect
my
ring
and
the
design
had
been
changed.
The
claws
had
been
cut
off
and
the
"stuck
on"
about
2mm
higher
at
a
different
place.
I
was
distraught
(visibly
so)
and
when
i
pointed
out
the
change
was
greeted
with
a
response
of
"its
so
minor,
nobody
will
notice.
What
do
you
want
me
to
do
about
it?"
I
will
admit
at
this
point
I
got
quite
angry,
but
who
wouldn't.
Who
pays
for
a
custom
ring
and
when
it
is
changed
would
be
happy
to
accept
the
change.
At
this
point
i
asked
for
the
setting
to
be
refunded
and
I
would
have
the
whole
setting
remade
elsewhere.
I
was
told
I
would
have
to
return
the
whole
ring,
including
diamond
(which
my
partner
had
hand
picked
and
proposed
with!)
After
much
heated
back
and
forward
with
Nikhil
(and
him
calling
me
and
my
partner
horrible
people
to
my
face)
I
left
with
no
refund
and
an
unwearable
ring
that
was
not
the
ring
my
partner
designed.
I
have
waited
a
few
months
to
write
this
review,
as
I
have
now
had
the
ring
remade.
No
bezel,
no
changes
to
the
original
design
yet
now
I
can
wear
it
everyday.
The
diamond
has
not
come
loose
at
all
and
I
can
now
actually
wear
the
ring
my
partner
designed.
So,
the
wearer
was
not
at
fault,
the
design
was
not
an
issue
it
was
purely
the
quality
of
craftmanship.
I
do
not
deny,
Jogia
sell
beautiful
well
priced
diamonds.
However,
Nikhil's
customer
service
is
awful
when
there
is
an
issue
and
their
ability
to
accept
any
fault
is
non-existent.
The
1
star
given
is
purely
for
the
diamond,
If
i
could
have
given
0
stars
I
would
have.
**edit**
for
those
who
read
the
response
below,
my
review
is
factual
yet
the
response
is
completely
false:
there
was
no
warnings
given
to
my
partner
regarding
the
design
and
no
pressure
put
on
anyone
by
my
partner,
the
ring
design
has
remained
unchanged
when
remade,
and
“verbal
abuse”
was
actually
complete
upset
caused
by
Nikhil
calling
me
and
my
partner
names.
Spend
a
little
more
and
go
elsewhere
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