this took over the Target premises over 2 floors, and probably due to this - the layout isn't exactly like most of the other Kmart stores. which I think is kinda good cos the usual Kmart layout feels too close and squeezy. this feels a little more spacious now, so hopefully they keep it this way.

I was at your store at approximately 10:45am (Western standard time) regarding a click and collect item I approached the counter and was hastily greeted by a team member of yours who appeared quite frantic. I explained that I am wanting to collect an item I ordered the day before on the 30th of November 2023. I had not yet received a text or email to advise the item is ready. The item was a Santa suit as I required it for a corporate Christmas party today. The team member in question (an older lady with grey hair in a ponytail) advised ‘we’re too busy to make exceptions this time of year’ I advised I needed it today, are there any other alternatives? The team member advised the click and collect rules are advised in the confirmation email. I explained I am aware; my question is what can she do to help me? She rolled her eyes at me and after that I called out her behaviour which she responded rather aggressively. I was absolutely mortified that anyone would behave that way. I admit this was a trigger for me as I was shocked and insulted that someone in customer service would treat a paying customer in this manner. I explained I have never completed a click and collect so I am not familiar with the process. She told me to go online and cancel it. I was dissatisfied with the staff members body language, tone of voice and exacerbated breathing, mumbling under her breath like a child. As the staff member was clearly inconvenienced to educate me and assist me. I advised I no longer wish to speak with her and if I could speak with a manager. She replied ‘there are no managers available’ which I knew was a lie. What large store such as KMART have no manager available? So, I asked the staff member who was next to her, and she also confirmed there is no manager to speak with. I said how do I provide feedback/ lodge a complaint? I asked for a telephone number, she said there isn’t one. Go to google and type in KMART and phone number. I informed the team member I do not believe that I cannot lodge a complaint or speak with a manager. The team member (an Indian girl) threw a complaint pamphlet at me. I then walked up stairs to ask to speak with a manager, they sent me downstairs to the Hay Street mall entrance. I asked the now third staff member if I may speak to a manager to which he advised ‘what was it regarding, and they will be with me in 5 minutes. The manager Laura was much better deescalating the situation which I appreciate. Laura was polite, friendly, and educated me how to obtain a refund. Laura also advised she informed the team members in question over her radio that she is currently unavailable but would be free soon which they of course neglected to tell me about. It’s important to actively listen to your customers, provide empathy if applicable, educate and produce a solution. You should really treat your customers with a bit of respect. I am in the position of being a customer service manager myself. As we have our company Christmas party today, I have run to another store to purchase a Santa costume, which was no hassles and excellent quick service. When I speak in front of my organisation this afternoon, I will be including my experience at your store. It’s a great example of what not to do in customer service. I would be genuinely embarrassed and ashamed to have staff that treat customers like they are incompetent and an inconvenience. I would rather lose the $12 then have to deal with the staff at your Perth CBD store again. I do not appreciate being lied to by your staff. Really terrible experience. I have never shopped click and collect and will never shop with KMART again. I will be sharing this experience on google reviews and social media and as mentioned today during my companywide Christmas party. I would love an NPS survey to complete, if possible, too please. You made it virtually impossible for me to share my experience with Kmart. Based on today and how difficult it was to contact you I wouldn’t bother shopping with your store again . You might be cheap but you clearly get what you pay for.

I wanted to comment on the beautiful lady working there at the Perth Kmart today at 4pm at the till. I had lost my card holder and was having a panic attack. This lovely staff member was so eager to help me out, well beyond what most people would. This type of person renews my faith in humanity.

Went to KMart in Perth city to purchase some gifts for my grandson. Bought toys in large boxes. Arrived at the checkout to find only small paper bags. I asked the lady on duty how I was supposed to get my purchases from the store to my car about a kilometre away. Her response was “good question”. She very kindly went to the back to find an old cardboard box which wasn’t easy to carry but did the job. My warning for anyone going to KMart is either take lots of your own big bags or only buy small stuff. I know we’re all trying to eliminate plastics but you would think they would supply (or sell) a paper alternative? With Christmas coming up this may become an issue?

Why Kmart in the CBD closes at 7pm beats me. All other stores close 9pm. The amount of people that go up to the store after 7pm expecting it be open is astonishing!! Get it together Kmart and open the CBD store later.

I have bought 1 pack of socks and those are different sizes. And it's not even my fault that i choose and still can't get changed to a new product. Be careful when choosing items. When purchasing on a case-by-case basis, even if an incorrect item is included that cannot be found when you buy, it cannot be exchanged.

Value for money department store with a large range of useful products. Convenient location in the heart of the city. This place was previously Target, and has since been renovated and rebranded as Kmart. It continues to be a very good, low cost store, and is well worth adding to the shopping mix.

Just finished renovation to turn to Kmart in Perth CBD. It got the latest self printing photo kiosks with good quality and great price. Wish we can scan our flybuys at the self checkout at the kiosk as I spent $8 today and sometimes spent more. However it worths to use without getting any point to save the time to queue up after someone who is refunding goods at the service counter.

this lovely young woman holly was serving me and being so helpful. Another Kmart employee came up ( I noted her as “Jan”) and started speaking so disrespectfully to her I was so appalled that the much older woman thought that it was appropriate to speak to a younger person like that. Whether or not you’re the manager i find abhorrent to speak to any fellow team member that way. I will not be returning unless I hear that the young woman has been compensated. (feeling ANNOYED)

It was late and everywhere was closed. I needed to go to the toilet badly but they refuse me to use their toilet and insisted pointing me to Enex, which was closed and where I just came from. I can understand that they have their own policy, but in urgent situation, I only see that they are not considerate to the customers at all.

Very weird and uncomfortable experience with the security guard (Indian appearance) the other day. I went in to return a couple of things and make a purchase, so I showed him the items in my bag and my receipt. Immediately he started making strange comments that were difficult to understand- it seemed he was accusing me of something, but I couldn’t figure out what. Not sure what his issue was as I had no problems returning the items at service desk upstairs or making a purchase.

The staff here are always friendly and helpful, but today I witnessed an aggressive young customer hurling items like missiles at another (non-English speaking) customer who simply looked her way (possibly saw her shoplifting?) The assailant was extremely loud, threatening, abusive and unfortunately had a strong throwing arm, so anyone could have been hurt, but the staff remained calm, called security (I saw and heard the security officer; he also remained calm and treated her with the dignity she really did not deserve), and kept others out of harm's way. Well done to all involved. Retail is stressful enough this time of year, but the staff in the immediate vicinity handled it well, looked out for each other, then cleaned up after the assailant and carried on.

No manned checkouts, all self service except for the click & collect counter which I make them let me use. Checkouts at both ends of the store by the exits which is much better than the stupid tills in the centre of their other stores but I think that's more to do with cutting down on shop lifting which would be rife otherwise.

Great wide choices of items and products for all occasion. A little bit of mix up of items and products at times when we are gift-hunting maybe due to some costumers. Overall, still the best place for that last minute shopping!

I would have given it less if I could have..waited in line for 9 minutes at the dressing room, just to try on a pair of shorts! I, like a few people in front, and the six people behind me left without buying. Very dissatisfied. One, perhaps two change rooms for a whole floor??

Easier than ever to get to Kmart, staff are friendly and essential products are all in there.

Really well stocked and well let store.This store also seems to have enough staff members. But the Star was JANINE. Irrespective of her challenge, she was by actions, fully able to suggest me about the sunglasses and gave me her honest opinion. It was willingness to help and assist despite everything, which helped me to make up my mind. I am really impressed and I hope that Management takes good care of her. Great customer service.

Wonderful customer service over the phone this morning, very Helpful & knowledgeable. We then ventured into the city to go to Kmart as the product we wanted to buy was placed on hold, & again Wonderful customer service!

On Wednesday April 6th 2022 I visited Kmart, Perth. I needed some stationary supplies and my basket was quickly filled with goodies. Having selected more items than I had anticipated I had to transfer funds between accounts at the checkout. Maddie, the customer service person came over to enquire if I needed help. She was kind, patient and friendly. I was very impressed by her level of service and we had a quick conversation about the concept of paying it forward which is something I also like to do. Thankyou Maddie for making my Kmart experience an exceptional one. I will be back.

Lots of bargains. Went in for a black skirt. Came out with 5 clothing and lingerie items. Total cost $65. It was such fun I jokingly asked a staff member to evict from the store. He played along and escorted me to the checkout. Was fun. Big ups to that staff member.

It’s fine but seeing as how they’ve scrapped the check in I’m avoiding it all together now. I tried looking for the QR code and I was shocked to hear the lady say that check in is gone… I responded quite appropriately with “covids not” I’m from Sydney and I’m a little worried when I hear business get rid of check in when if you have a look at how Sydney’s gone up in flames from the lack of direction from the premier it’s quite concerning. Have they removed the check in because they can’t be bothered or is it something McGowan has said? I’m curious why even if a customer wanted to check in they can’t

offensive and intimidating security policies. They demand to scan receipts that they just saw you receive and insist on going through all your bags, whether you purchase anything or not. My family will never shop at a kmart again.

Gets somewhat busy as it serves as a way to pass from Hay St to Murray St, but other than that it has a good range of items compared to other Kmart stores which generally have low stock/ even empty shelves. Surprisingly great selection of board games, fishing equipment and fidget toys.