1/5 Jaya Suriya S. 10 months ago on Google
I
recently
had
the
unfortunate
experience
of
visiting
Salem
RR
Briyani
at
Vijaya
Nagar
in
Velachery,
and
I
must
say
that
it
was
an
absolute
nightmare.
The
level
of
service
I
received
was
nothing
short
of
appalling,
and
I
feel
compelled
to
share
my
terrible
experience.
I
arrived
at
the
restaurant
on
a
Sunday
around
2pm,
expecting
to
enjoy
a
decent
meal.
However,
from
the
moment
I
stepped
foot
inside,
it
was
clear
that
something
was
terribly
wrong.
The
first
red
flag
was
the
complete
lack
of
attention
from
the
staff.
I
stood
there
waiting
for
someone
to
take
my
order,
but
no
one
approached
me
for
a
staggering
15
minutes.
It
was
as
if
I
was
invisible
to
them.
Finally,
a
waiter
reluctantly
made
his
way
over
to
me
and
informed
me
that
the
dining
time
was
over
for
the
day.
I
was
taken
aback
and
couldn't
comprehend
what
I
had
just
heard.
I
asked
him
why
they
would
refuse
to
serve
me
when
I
had
arrived
well
within
their
operating
hours.
To
my
disbelief,
he
explained
that
the
reason
behind
this
was
their
overwhelming
number
of
online
delivery
orders.
According
to
the
waiter,
the
restaurant
was
prioritizing
their
online
delivery
orders,
leaving
little
to
no
attention
for
customers
who
actually
took
the
effort
to
dine
in.
He
even
mentioned
that
there
were
numerous
customers
and
delivery
partners
who
were
engaged
in
heated
arguments
with
the
staff,
all
desperately
trying
to
get
their
orders
fulfilled.
The
chaos
and
commotion
were
simply
unbearable.
As
I
looked
around,
I
could
see
disgruntled
customers
shouting
at
the
staff,
demanding
their
orders
to
be
made.
The
entire
place
was
overcrowded,
with
people
anxiously
waiting
to
receive
their
parcels.
The
situation
was
so
chaotic
that
there
was
no
space
to
even
move
or
exit
the
restaurant.
It
was
an
absolute
mess
and
left
me
deeply
disappointed.
This
experience
at
Salem
RR
Briyani
has
left
a
bitter
taste
in
my
mouth,
both
literally
and
figuratively.
The
complete
disregard
for
customers
who
chose
to
dine
in,
the
lack
of
attention
and
service,
and
the
overwhelming
focus
on
online
delivery
orders
all
contributed
to
one
of
the
worst
dining
experiences
I
have
ever
had.
I
would
strongly
advise
against
visiting
this
establishment
if
you
value
good
service
and
a
pleasant
dining
experience.
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