I had a really good experience today. When I walked in, there were just 3 people waiting. The staff member behind the desk area was very courteous. The staff member who discussed my medical history and the reason I was there was very friendly. The doctor (Dr. Martinez) was very easy to talk to and answered all of my questions. I would recommend this facility to anyone who needs urgent care.

To be honest, most of the receptionists there have a smart mouth and seem like they hate every second of being there. The doctor seemed very rushful. He didn’t even spend 5 minutes in the room with me and seemed like he didn’t know what was going on with me. Did not give me any information on where my medication was being sent to, he did not give me medication that related to any of my symptoms other than one that was not even that severe. He seemed like he was just trying to get me in an out. I appreciate the help and some people are nice but over all, they seem like I was more of a bother. Was not really a pleasure.

First time ever going to urgent care and I must say that the care they gave me was worth the wait. The nurses and Doctors are very polite and concerned with the patients health. It beats going to the emergency room which I will never do again in my life as long as I can go to urgent care facility. The staff was also patient and very polite upon arriving to do my check in..

I recommend Vybe Urgent Care to everyone. From the receptionist to the great Doctors there. I was treated so kindly and Doctors that actually listened to my concerns. I went in with Pink Eye and my prescriptions reached my pharmacy before getting home. I recommend it highly.

Definitely not my best experience. They were crazy busy, which I understand they don't have control over. I had set up an appointment and it took me 2 hours to be seen. All of the nurses and desk staff were friendly. I didn't feel heard by the doctor. I was told to rest, drink fluids and take Tylenol if I need it. Which I already knew before going in. I was prescribed a cough medicine when I said I didn't have a cough. Just confused and feel like I wasted my day.

The team treated me with dignity and respect. The whole process was quick without feeling rushed. Everyone from the receptionist, to my nurse, NP, and X-ray tech were professional and just generally awesome. Best doctors visit. I have had in a really long time. Will definitely go back for emergent care.

The people there are nice, the front desk was really nice and the Clinician was to the point but what is the point of making an appointment if you have to wait just as long as walk ins. I was there to get a COVID test and I was there for 2 hrs. You would think they would want me in and out as quickly as possible to prevent others from getting sick but no. Then I think they forgot I was in the room waiting for the doctor because someone opened the door and looked at me like she was surprised someone was in there then asked me if I was waiting to see the doctor and asked me for my name.

Everyone at my visit today was so nice an amazing. The PA. Medical assistant and x ray tech were so kind an so professional. Talked me through everything and the brace they gave me made me feel so much better. It's my 4th visit there and won't be my last. God bless them all

I was able to get the care I needed and the nursing staff was respectful; however, I scheduled a 20-minute appointment online and I am writing this review 90 minutes past the scheduled appointment time still waiting for the final nurse visit to leave the office. It is not their fault so many people scheduled appointments today, but I would recommend making less slots available to avoid it getting backed up to such extremes like this. Or at least finding a way to honor the appointment times because I had to essentially clear my evening for a 5:30 appointment

Vibe is excellent! Better care than at the emergency room in my opinion--out at least equivalent. Doctor Shivani P. Patel s wonderful. We use them always because it is impossible getting a pellet care doctor's appointment within a few weeks (or months!!!) of needing one, so we started using Vibe for immediate care and they are the best!!! You will get EXCELLENT care when you go to them--they are exceptionally wonderful in every way ⭐⭐⭐⭐⭐.

The wait time was a little longer than expected but that was my fault because I was a walk in patient. The customer service was great. The nurse practioner I seen was very nice and explained everything to me thoroughly.

Imagine going in there for a life concerning issue that you want to get checked up on.... Waiting 4 whole days for your blood results to come back and realize they never tested you for what you came there for. So they got money for my insurance company but I never got my issues resolved. Now they want me to come in inconvenience myself while I was sick mind you to go get another testing done and wait another 4 days I guess. Understand something this is where the healthcare system failing. The doctors and PA really need to listen to the patients when they're speaking. I even showed you previous results and my concerns and it's like I was muted out. I'm still sick got no results and we're in a week later now. If you're reading this and you're planning on going there be smart. Do it for yourself repeat yourself if you have to yell if you have to. This is my first run around at urgent Care center and it just didn't work out. No I have to go through a whole new planning of appointments just to get more blood work over again. It's wrong. And to try to pull easy way out by offering me to come back in I take guts. You understand every time I walk around I feel like I want to throw up I'm weak I have a headache. But, they're not concerned. Just thought I'd be transparent with you all.

The waiting for an appointment aspect was not the best-over an hour for an appointment not a walk-in but things happen understandably The doctor and xray technician totally made up for it. Great care, attitudes and friendliness. Would definitely see them again and recommend this place to others because of them.

Staff all were helpful and compassionate and professional. Was walkin so even though I was first one there I understood 2 people had appointments. Just be aware of their protocol. Clean place my Dr. Was closed will be my go to again

After seeing so many positive reviews (specifically for quick and efficient visits) I scheduled an appointment for 2:50, and I wasn't seen until an hour later. Very frustrating to have scheduled an appointment and still have to wait that long, but I can be understanding. While waiting I overheard the receptionist telling another patient there was only one doctor there, and there was a 1 ½ hour wait. I feel like that's something everyone should be told when checking in so they have the option to go elsewhere. Even after I was called back I was waiting in the room for 20 minutes at a time and ended up leaving at 4:50, just for a urine sample. However, the nurse and doctor were very, very friendly and helpful, and I thank them for that. I just think the wait was crazy, especially not letting every patient be aware of the circumstances.

Excellent care and friendly and compassionate staff, especially the nurse practitioner and her assistant! Just a question about $70 copay. Can I get credit from my insurance which is Independence Blue Cross Keystone East? Figure it was worth asking. TY for your wonderful help.

The visit was great. I had worked there about 1 year and i know what to expect. I had a bad experience with a patient that was also there waiting to be seen. She sent a review with a photo of me which is illegal and i dont appreciated, she lied about me and the receptionist having a conversation, i also had an appointment. I had asked the receptionist which doctor was there, the receptionist wasn't even clocked in, joanna was the receptionist that had signed me in after the other receptionist came in she was giving her direvtions of who neefed to be checked in. I was standing near the receptionist window waiting on my ride to tell them they can leave, i wasnt listening to anyones personal information given to the receptionist. I am very annoyed about my picture being taken, this needs to be taken off this site or I will have to report it. The patient who sent the review her name is MICHELLE PHILLY.

The staff in the back are amazing! Doctors nurses and assistants. The woman that registers you rather talk to her friends in great length and have her friend stand close by patients while she asks personal questions. Not acceptable! We waited a half hour to check in and I had an appointment because she was busy talking to this woman. The man is a patient who had to tell why he was there in front of her friend!

They didnt take me till 1/2 hr after my appointment however the wait was worth it The Doctor and nurse were very personable and kind. And quick.

I had a great experience here, I appreciated the staff and how helpful and empathetic they were with my situation. Something happened earlier today that I unfortunately had to deal with but the manager stepped in and did an amazing job at not only calming me down, but simmering down the situation as well. If you’re reading this, I appreciate you a lot for everything you did today! You and the rest of your staff have been so good to me, I hope you guys have a great rest of your day and both sides of your pillows are cold tonight :))

There was no front desk person for over 25 minutes and the wait was 1 hour when I actually had an appointment. The only reason why I'm giving this visit 2 stars is because Dr. Daniel Zahn's was AMAZING-would 100% recommend him. It's a shame that the rest of the visit was very disappointing.

I had a really good experience. I didn’t have to wait long which was really a plus. The receptionist was really nice and didn’t have a bad attitude when I asked questions. Most urgent cares you have a long wait like the ER. My physician (Sarah Defelice) was really prompt and knew what she was doing. I knew what was wrong went I went and she did too. Lol I received the care that I needed and was out of there in less than 2 hours.

Wait time was two hours in waiting room, one in back. The woman who actually performed the tests on my child was great, but then we were left again for 30 minutes, only to have a different woman come in and say “ok here’s your doctors note you’re good to go” without telling us her results. When I asked she said “oh I don’t know what did they say?” And I explained what had happened. I checked the paper work and my child was positive, no advice or guidance for treatment was offered

Made an online appointment for covid symptoms. Self Paid for a rapid test and was told I could not get a doctor's note unless I reregistered to see a clinician. The issue was rectified and I got a note after I had to stand in line again to explain that I had to call out of work and simply needed a note to return. Great service, just slightly frustrating when you already aren't feeling well.

Of course there was a wait but that is how it goes. Everyone was extremely kind though and the check in process was easy. The rooms were fully sanitized before each new person and they had decent tv on in the waiting room.

Very pleased with the professionalism of the staff and the kind manner and efficient expertise of the nurse and doctor who treated me. The follow-up texts about the medication were very helpful. Thank you. The entire experience was first rate.

My 1st time at this urgent care and is very nice. Front desk was very nice and helpfull. The nurse and the doctor were very kind and professional. I was there to get my DOT physical renewal. I would definitely use this urgent care again.

The staff was very kind and competent. Dr Hunter was extremely thorough. She followed through with prescriptions and further testing. I was quite impressed. I would definitely use this Urgent Care again.

From start to finish they took well care of me. She did chest xray. Did flu test and covid test. Strep test to make sure. Gave me treatment before I left to make sure I was breathing better before I left.

They were fast service and made us feel comfortable. They were also great with my 1 1/2 yr old grandson even know we found out he has covid-19 😭

All the ladies were very nice and professional. The dr came in fast listened to my complaints and was caring and gave me a diagnosis. He gave me my prescription and I was out within an hour of my appointment.

Went there on a Saturday afternoon with my mom and thought we’d be there for hours. Our wait was surprisingly short. Every one of the staff were extremely friendly, helpful and very attentive. Each one took their time with my mom and figured out what was wrong. Would definitely recommend this particular Vybe Urgent Care. A big Thank You to this wonderful staff.

Appointments don't matter at this place. Had an appointment & waited over an hour to be called back then another hour to wait for the Dr. to see my daughter. My daughter clearly has strep throat with white dots on her throat and tonsils and all the other symptoms. Dr Kathy said she don't have strep and didn't order antibiotics. Didn't feel confident with the Dr. so took my daughter to ER and they diagnosed her with Strep B. I would stay away from this place. I'm sure there will definitely be some medical malpractice lawsuits coming out of this place.

People in front desk were very nice . I had allergies and wasn't feeling good ,but I didn't have to wait for long .Doctors were quick and helpful Good experience 👍

Horrible. I called up to make an appointment but first described my problem. I have an abscess on the back of my neck. I asked if they can treat it and was assured they can. When i was seen by the doctor I was told that she couldn't drain the abscess and that I would have to go to an emergency room for that. If I had been told that I would have never gone to the urgent care so right off the bat going was a complete waste of time. I arrived at my 530 appointment at 520. I understand I have to wait but people who walked in after us were getting called to be seen by the doctor. I was in a lot of pain myself but when I asked about this the person at the front desk said "we are behind and those people had checked in earlier and just came back". Finally got seen at about 620. After being seen by the doctor at about 640 she said they could do nothing but give me a shot and some meds and a referral to an emergency room. I waited for over 20 minutes and nobody came back but I was getting messages and emails as if my treatment was complete. I left the room to use the restroom and was ready to leave as it appeared as if they forgot about the shot. Someone came out and tried to give me paperwork which they said I had to have before I left. I said I never got the shot and she looked at the papers and said oh right. She said I had to go back to the exam room and someone would be with me "shortly". I said I'll wait out front until they are ready to give the shot. She said come back and she would do now. I agreed and started back until we saw the front desk nurse who said that I had to wait my turn because there were a bunch of patients more sick than me. The nurse who was going to give the shot said the other nurse was her "lead" and that she couldn't give the shot without her permission. I walked out. I will never use this company again and I will be calling my insurance company to protest any claims that Urgent Care makes. The woman at the front desk had an attitude and it feels like she was purposely making my visit difficult.

This was the most unprofessional experience ever. I scheduled a physical for my daughter, and called prior to arriving (30minutes to an hour) before arriving. I asked the receptionist if they needed me to bring the form for my daughters school or if they could provide documentation that she at least had a physical completed. They informed me that documentation could be printed on their letter head, discussed the reason for the visit and insurance. I arrive to the facility and the front desk receptionist was rude, not welcoming and basically told me that nothing I was informed of prior to arriving was true. Which is strange because I called the number to the facility they provided. Not to mention the physical is not covered and there is a $40.00 charge. None of the information was provided but what really pissed me off is how rude the receptionist was directly in front of my daughter. My daughter left without me saying a word and her exact words were “Mom she was really mean”. I wish I could have gotten her name so I could warn other viewers. My advice just make sure if you have to go for whatever the reason, to get the correct information and hopefully you won’t receive the same ill treatment we did. Last thing anyone wants is to go somewhere for care and the first point of contact acts as if they don’t want to do their job. Unbelievable

I was a walk in. I waited for about an hour to be seen which to me is good timing. I was evaluated and treated at a reasonable speed. I wasn't rushed during my appointment and I left feeling mentally better. Physically we will see once I take what was prescribed for my illness.

Been sitting in the the waiting room over an hour for my appointment. There is no urgency here and if you book an appointment it doesn't even matter because walk ins will be seen before you. Just go anywhere but here

Went to Urgent Care yesterday and I was so pleased with everything. From the receptionist at the front desk to the NP that saw me. Even when I called to see if I could be seen after work cause taking off early wasn’t an option at the time. I had a 6pm appointment and was back home by 730pm which also included me picking up my prescription. I would go back if needed. Great job everyone, y’all made me feel better and very comfortable.