Poor customer service, clueless and disorganized staff at all three locations !!! We purchased a couple's massage at Rittenhouse and were told there was no problem at this location. When we called to schedule the appointment, we were told that their rooms were not large enough for two and we'd have to go to Fairmount or S Philly. Once we arrived at the S Philly location we were told that a couple's massage was much more what we paid even though other staff cleared it with their manager that what we paid was adequate. Once we got over all this, the actual massages were relaxing and the therapists were pleasant.

Great location! Clean, neat and all the therapist are very professional. I got a massage from Honey today and couldn’t believe how relaxed I was after it. Would recommend her for your visit!

Love that you can pick your own oils, lighting, and music which helps you custom the experience that YOU want. My therapist was also very professional and extremely knowledgeable.

I had the pleasure of getting a hot stone massage by Jada today. She is a wonderful person and an excellent masseuse. She did a fabulous job getting all my knots out and is an overall beautiful person. THANK YOU, JADA!! Best massage ever ♥️

I've been a member for a couple of years and love Massage Passyunk. Unlike other membership-based places, your credits carry over and don't expire. All the locations are immaculately clean, simply and beautifully designed, and you can choose from a wide variety of oils and music styles each time. The staff are always kind and professional and I love the convenience of booking on their website - as well as the flexibility of multiple locations. I also have to give a shout out to Ted, who I got a massage from yesterday. Not only was it one of the best I have ever received, but he was so incredibly friendly, calm, kind, and pleasant. He took the time to explain everything and also checked often to make sure I was comfortable, that the pressure was good, etc.

Jasmine was amazing! By far the best massage I have ever gotten. I am a cosmetologist, so back problems are very common for us. Jasmine made my back and my whole body feel amazing. I will definitely be returning to see Jasmine again, thank you for such a wonderful service!!!

Easy booking, immaculately clean facility, AMAZING massage from Kylie. I love how they let you choose your oil scent and music. Also love the chocolate truffle and water you're given after your massage, on a little tray. I'll be back!

The staff here is amazing and so polite. I’ve had about four massages here and every time they’ve been amazing. The experience was so nice. My masseuse made sure that I was comfortable throughout the whole thing. The office was very clean and well kept as well. I will definitely keep coming back here regularly for my massages. I’m so happy with my experiences so far.

I am very sad to say I will not returning. My masseuse came to the salon exactly at the time of my appointment which forced her to rush to prepare the room, starting 10 minutes late but still ending at the planned time. This meant that I had 10 minutes less in the booked time. While my masseuse was very kind, the quality of the salon was not what I expected. I have received better quality service and better massages in other parts of the city. If you are looking for a spa quality massage, this is not your spot. I had high hopes and unfortunately was very disappointed.

Horrible service. We are members and called for an appointment. The receptionist had left the building at 11:30 and they were open. She said she would call me back when she returned in 15 minutes. That never happened. I called back twice and it went to voice mail. Finally got an appointment at 1 p.m. but the therapist was half an hour late. Then she hovered at the end to make sure I gave her a tip. Very poor service.