3/5 Nick 3 years ago on Google
After
having
my
first
visit
with
this
facility
primary
care
office,
I
was
super
happy
and
pleased
with
the
level
of
service
I
got.
I
called
in
with
some
pain
and
was
given
next
day
appointment
for
a
Telehealth
call
with
FNP
Erin
Cody.
FNP
Cody
was
AMAZING,
she
was
kind
and
had
great
bedside
manner.
She
displayed
empathy
for
my
symptoms
and
took
the
time
to
not
only
listen,
but
to
understand
my
concerns
while
making
sure
I
had
all
my
questions
answered.
I
was
told
by
the
staff
that
I
would
receive
a
call
to
get
my
follow
up
scheduled.
Still
in
pain,
I
waited
for
a
few
days
and
received
a
call
back
but
the
staff
member
was
unable
to
schedule
me
due
to
some
schedule
discrepancy.
I
was
told
I
would
be
called
back
next
day
Friday,
but
never
got
a
call.
So
I
had
to
wait
until
after
the
holiday
weekend
to
get
my
appointment
schedule
and
only
after
calling
multiple
times
to
follow
up
with
them.
I
came
back
in
today
for
my
follow
up
and
things
went
smoothly
at
check
in
but
the
real
issue
started
after
meeting
Dr.
Zeenat
Ara,
as
my
experience
with
this
Doctor
was
the
complete
opposite
from
the
quality
of
care
given
by
FNP
Cody.
Dr.
Ara
made
the
appointment
feel
rushed
and
seemed
uninterested
in
listening
to
my
full
concerns
or
the
changes
that
happened
since
my
last
visit;
as
if
she
had
predetermined
the
diagnosis
before
even
meeting
me.
She
cut
me
off
from
speaking
multiple
times
during
my
visit
and
didn't
even
bother
to
ask
if
I
had
any
other
questions
or
concerns
before
leaving
the
room.
I
didn't
time
it
but
she
was
in
with
me
for
a
very
short
time,
and
it
seemed
as
though
she
was
a
factory
worker
going
from
one
patient
to
another
down
the
assembly
line
making
my
experience
very
rushed.
Dr.
was
inpearsonalble
and
cold;
she
responded
to
the
concerns
I
was
able
to
briefly
voice
with
an
air
of
indignation
and
indifference
as
though
she
thought
I
was
questioning
her
course
of
treatment
or
medical
advise.
Typically
with
that
type
of
demeanor
and
lack
of
empathy
or
bedside
manners
I
would
not
return
to
the
same
facility.
It
is
only
due
to
FNP
Cody's
exceptional
care,
that
I
agreed
to
schedule
my
next
visit
with
this
office.
It
speaks
volumes
about
a
doctor
when
the
FNP
outshines
them.
I
don't
know
what
other
circumstances
or
challenges
Dr.
Ara
was
facing
on
this
day,
but
no
patient
should
leave
your
office
feeling
this
way.
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