Frank has been a wonderful jeweler / creator / crafter to work with. We wanted a minimalist look of the beading that kept the stones of my engagement ring in place - Frank delivered with the most beautiful piece of jewelry I have ever seen. Gosh how it sparkles! I highly recommend working with Isaac Jewelers. The experience is exactly the kind of experience my fiancé and I wanted when engagement ring shopping - something personal, professional, timely, and high quality. We enjoyed the experience working with Isaac Jewelers so much that we will be reaching out to them again (they don't know this yet ;) ) to have them build our wedding bands! Thank you Frank and Thank you Isaac Jewelers! Ps. Feel free to ask for the "Jenny" ring design:

I had the recent pleasure of working with Mr. Isaac as we worked to design a unique engagement ring for my now fiancé. He was mindful of my budget, never pushed for me to spend more than I wanted and never showed me a design outside of my budget just so I could see what “spending a little more can get me” like other places have been known to do. What made my experience with Mr. Isaac different than most was that our communication was done completely over the phone. I being located in Austin, TX and him being located in Scottsdale, AZ made us meeting in person inconvenient. When making what could arguably be the third biggest purchase of your life behind your car and your home you obviously want to work with someone you trust. From the moment we connected I never felt like he had anything but my best interest in mind. As you can tell from the photos he crafted an incredible ring for my fiancé at a price that was well below anything comparable. Frank has earned himself a life long customer!

Amazing experience with Frank and his team! They truly made my experience purchasing a watch a memorable one that I will cherish forever. I did not feel any pressure from the moment I walked in the doors and their beautiful store. I honestly felt like family and was happily educated on the different styles they carry exclusively and what the pros were for each brand and style. The level of service they exude is a lost art in the industry and a clear reflection of why they are in business and have the location that they do. I look forward to growing my collection with Frank and the Isaac Jewelry family.

Frank (owner) of Isaac Jewlers is a true one of a kind gem! He and his master jeweler made me the most beautiful ring. He is very professional, fair, has competitive pricing, courteous and a master at his trade. I love my new ring! Thank you! I highly recommend Frank and Isaac Jewlers!

I recently decided to update the setting for my diamond wedding ring which I had been wearing for many years. I walked into Isaac Jewelers just to get a feel for today's designs and pricing. Susan was completely professional and could not have been more kind. She patiently showed me a variety of designs over the course of several visits and I never felt an ounce of pressure. I sensed that she truly wanted to help me find the right ring for me. She introduced me to Frank Isaac , the Owner who took the time to listen to what I wanted - again on multiple occasions - and ultimately designed a custom setting for me that is far beyond my expectations! I cannot stop looking at my beautiful ring! Frank went out of his way to make sure that I was happy. My experience with Isaac Jewelers was amazing. I highly recommend Frank and Susan for anyone looking for incredible quality and personalized service!

Let me start by saying Frank and Rime are fantastic, and they have some really great pieces. Now to why I would strongly recommend that anyone looking for high-end jewelry steer clear. Recently, I purchased an engagement ring. I proposed, she said yes. Within two weeks of her wearing the ring, one of the pave stones fell out. Given that I had purchased the ring a month prior and my now fiancé had only worn the ring for about two weeks, I went to Isaac Jewelers ("IJ") to have the ring repaired. I think it is important to note that they go out of their way to talk about the quality of their pieces, and that each piece goes through a "rigorous" inspection. Obviously, with what I paid, given the very shot duration of use, and that my partner hadn't hit the ring on anything, I expected that IJ would make it right, repair the ring, and assure me that it wouldn't happen again with such short duration. Notably, in dealing with this I worked with a salesperson and not Frank or Rime, who, to be clear, are fantastic. The salesperson repeatedly stated that it happens with normal wear and tear, it can happen at any time, that there is no way to prevent it, etc. etc. I have spent $100s of thousands of dollars on jewelry over the years, and not once have I seen a piece of jewelry lose a pave stone within two weeks of use. And logically if there truly was rigorous inspections any sort of bent prong or flaw would have been noted and corrected. So I went to pick the ring up, and the salesperson demanded I pay $70 for the work, which I found shocking. Frankly, IJ should have been embarrassed that a several thousand dollar ring is crafted such that it literally has pieces falling off within a month of purchase and a few weeks of use. Mind you, my offense was not over $70, but rather a salesperson acting like I was an idiot and that stones falling out after a few weeks should be acceptable Ultimately, after the salesperson kept repeating he had been in the industry for 45 years and talking in circles with rhetoric that made no sense, was illogical, and again, an embarrassing representation of IJ, the ring was returned without the charge, but not before said salesperson saying "Well I am not going to argue with you people, its not like you'll be coming back anyway." I am a person of color, so take from that what you will. Ultimately, Frank and Rime are knowledgeable and fantastic to work with, but their salesperson is truly horrific such that I cannot stress enough that IJ should be avoided unless you are working exclusively with Frank or Rime at all times. THIS IS AN ADDED SECTION IN RESPONSE TO FRANK'S RESPONSE: I revised the rating to three stars given your response. Just to reiterate, I think you (Frank) and Rime are fantastic, and I believe you provide excellent customer service. I would encourage you to speak with your sales person that was there on 8-27-22. There was certainly no misunderstanding from what he told me, which is in stark contrast to what your response says below. Notably, he specifically stated that other jewelers give warranties but Isaac Jewelers does not. Given my profession, words matter, and I am precise both in what I say and what I hear. I absolutely believe what you are saying, but please note that what a representative of your company is stating is contrary to what you are stating and what I believe are your core values associated with customer service and quality. Absent that very negative experience, I would give an unqualified five star review and be a customer for life.

I've had two custom pieces created by Isaac. Both are beautiful, perfect, and exactly as I pictured. He worked with me quickly to make my visions come to life. His knowledge and expertise truly stood out when we were designing together. What I also admire about Isaac is that the small pieces are given just as much importance and as the big-ticket items. I will be using him forever as our jeweler and highly recommend you do the same.

One of the best jewelers in Arizona. Best selection of diamonds, designers and custom sets. Frank Isaac is a class act, and is should be your friend in the diamond business.

This was the first time I have ever bought a Rolex. I'm a retired Army Captain and getting ready to retire as an ICU Nurse. Lois and Isaac we're so very helpful and kind. They allowed me to try on different watches, walk away and come back to seal the deal. I was emotional during this process and both of them hugged me as my wife explained my 39 years of service in the military and my 23 years as an ICU Nurse. All of this made our experience unforgettable. We will always remember this experience. Thank you so very much for this once in a lifetime experience.

A special “thank you” to Rime who patiently and professionally work with me to find the most special birthday gift for my wife. The service and quality are really outstanding. I would definitely recommend Isaac Jewelers.

Frank and his staff are absolutely marvelous to work with! Frank personally helped me express my vision of my engagement band and wedding band to be a set that I will love for a lifetime! From start to finish, the process was clear, and I truly enjoyed it. We WILL return to Isaac Jewelers for all our jewelry needs!

BUYER BEWARE! I walked into the jewelry store yesterday and immediately went to the pre owned watch section. Good thing for me I am a watch collector and a very educated consumer. I feel really bad for the person that this shop is taking advantage of, it appears that this is their business model. I asked about a watch that has a definite current market value between $4,500 and $5,000 and when they told me that they wanted $11,000 I was shocked!!!! People if you are shopping here please do your homework as they are definitely going to try and rip you off!!! It is so awful in the watch community to see someone so brazenly out to take advantage of uninformed buyers!!! I can’t even imagine how often they take advantage of people and what they had the other pre owned watches priced. DO YOUR RESEARCH!!!!