Chili's Grill & Bar image

Chili's Grill & Bar

Restaurant Bar Hamburger restaurant Family restaurant American restaurant Bar and grill Mexican restaurant Tex mex restaurant

Family-friendly chain serving classic Tex-Mex & American fare in a Southwestern-style setting. People often mention good, service, friendly, order, staff, experience, time, server, great, manager,


Address

12660 N Tatum Blvd, Phoenix, AZ 85032

Website

www.chilis.com

Contact

(602) 494-1330

Price rating

$$ $$

Rating on Google Maps

4.00 (1.1K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: good (31) service (18) friendly (14) order (13) staff (12) experience (12) time (11) server (11) great (11) manager (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Karma Calti D. 2 years ago on Google
    Great food and friendly staff! Had a wonderful time here. Their lemonades are straight up bomb 💣 Be sure to order one. The queso is lovely too - very flavorful and not just cheese. I was full and satisfied when I got home, and I fell right to sleep!
    2 people found this review helpful 👍

  • 1/5 Sam R. 10 months ago on Google
    I hate to say it, as I normally try to be positive, but had the worst experience here. While there was plenty of staff available, no one wanted to seat us, so waited for quite a while at the hostess' station. Didn't get much better when we got finally seated -- super inattentive, so it was not a surprise that orders were taken wrong. I didn't even bother to correct it, because I was the only one who cared. Bad experience, brings down the entire chain's reputation.
    2 people found this review helpful 👍

  • 4/5 Ronalyn D. 3 years ago on Google
    Employees are very friendly here! Especially Jules, she is the best! Ask for her and you are sure to have a good dining experience! The restaurant is clean and the bathrooms are as well. On the menu, we love their 3 for $10. You can pick a drink, appetizer of your choice and entree of your choice. They have a limited selection on that menu but there are pretty good options! Our kids love their kids menu. Something for even the pickiest of kids :)
    1 person found this review helpful 👍

  • 3/5 Bruce S. 2 years ago on Google
    With a stale gift card burning a hole in my pocket I head off to my local Chili's for some dinner. Knowing the staffing challenges that many of the chains are facing, I was hesitant. It was dinner hour and not too terribly busy. The staff was busy, some still in training, but working hard and seemed to be keeping pace. We opted for the Triple Dipper and a combo meal - because we couldn't make up our minds. Our Triple Dipper options were boneless wings (basically over breaded chicken nuggets), chicken crispers (not bad), and big mouth bites (overcooked mini burgers on dry buns). That was a miss. Our combo choices were ribs and jalapeño-cheddar smoked sausage, which also came with fries and roasted street corn on the cob. This came out very hot and fresh and pretty good - especially the corn. I think their fajitas are almost always the best choice at Chili's, along with their house margaritas. Thier prices are family friendly. Good to see they're making improvements.
    1 person found this review helpful 👍

  • 5/5 Austin R. 1 year ago on Google
    Was pretty dead inside but the food tasted good and our server was friendly. The $10 lunch deal where you can pick a small appetizer and entree was great. Salad and burgers were fresh. Chili was a bit salty through. Would come back here again!
    1 person found this review helpful 👍

  • 5/5 Evan B. 3 years ago on Google
    Ordered the carnitas fajitas and really enjoyed them. The presentation was pleasent to look at and the flavors were very satisfying. Would order again.
    1 person found this review helpful 👍

  • 3/5 Pork C. 2 years ago on Google
    The dining room was closed because they only had 2 servers. We sat in the bar area, no big deal. Despite that, the service was excellent! The food itself is why I'm giving 3 stars. I had the bacon burger, it was good but all I could taste on the bun was the oil they use to toast it. I also had the loaded mashed potatoes which were unbelievably dry, bland and lukewarm. I asked for extra butter, added salt and pepper, then they were pretty good. I had the side salad which was good but they serve it in a tiny bowl so if you try to mix anything it all falls out. I do give props for this being a 3 for 10 dollar meal, cheaper than fast food. It comes with a non alcoholic drink, appetizer, entree and 2 sides. You can't beat that!
    1 person found this review helpful 👍

  • 5/5 Jeremiah H. 3 years ago on Google
    Awesome service, cheap drinks, always have good deals for customers on the rewards options. The staff is always super courteous and willing to tend your every need.
    1 person found this review helpful 👍

  • 1/5 Mathew B. 4 years ago on Google
    This was by far, my worst Chili's experience ever. I was served a not so fresh Salad, with not so fresh Avocado on it. Felt like I was eating a left over Salad. I had to ask for fresh Avocado. Terrible.
    1 person found this review helpful 👍

  • 1/5 Heather G. 6 months ago on Google
    My family and I went to Chilis today for lunch. We sat in the cocktail area. There was no one in there or at the bar. My husband and I ordered a drink and food for our daughter. Plus chips and salsa. The salsa came out warm. Asked for cold salsa and still got warm. We were not given silverware and I had to get our own napkins. My husband’s drink took 15 minutes to come out because the manager was “getting the ingredients” and came out wrong even then. When I asked to speak to the manager, who was actually the GM Tia, and explained everything that happened, she made the excuse that chilis “specs” change on drinks. I’m not sure how the spec on an “old fashion” drink that’s been around at least 100 years can change. There was no intent on making anything right what so ever. So my family and I were forced to leave and go somewhere else for lunch. That chilis has gone downhill since new management and staff has been there.
    1 person found this review helpful 👍

  • 4/5 Robert H. 2 years ago on Google
    Great welcoming atmosphere. Our server Lori was wonderful and attentive to us. She had other guests but paid attention to us. Checking on us and our drinks. Making sure that the food was good. So I tried the Smokehouse Combo. Overall decent but some of it was dry and not as flavorful as I was expecting. The Brisket was dry. Plus it was served on a piece of bread? Very small sample portion wise. The ribs were good plus the corn on the cob. My wife had the Fajitas. Which was the best purchase. She had a trio of, shrimp, steak and chicken. Which was very delicious. Overall. We would go back but definitely try something different. Not the brisket..yuk.

  • 5/5 Esai E. 3 years ago on Google
    Got a pickup order for dinner tonight. Friendly staff, quick service, and food was delicious! Thanks

  • 3/5 SanDreia F. 2 years ago on Google
    Great server, he kept the drinks filled. However our order took forever to come out. (Over 1 hr wait for food). We were seated immediately and the server was very friendly. Restaurant was clean. Not super busy at ~2pm. Food was delicious. Overall a good experience 3.5 stars. (It will be a while before I am willing to come back.). Next time we may try take out/pick up as I do not like long waits inside. (Party of 7. 5 kids)

  • 1/5 Caryn M. 3 years ago on Google
    Eta: total attempts to contact the restaurant to say we were waiting for our to go order: F O U R. two texts, two phone calls, the second if which we were snapped at, and waited 30 minutes to receive our cold food. Thanks for a terrible birthday dinner!

  • 5/5 Jami D. 2 years ago on Google
    Everyone is always so nice (◠‿・)—☆

  • 1/5 Theresa M. 3 years ago on Google
    Ordered food online for dinner at home, called to see why my father Hadn't gotten any confirmation that our order was completed. Called the restaurant to see what was going on as our order was supposed to be ready at 8 it is almost 8:30. The person who answered the phone was incredibly rude, disrespectful, and condescending and we will not be ordering food here again.

  • 3/5 Ceil W. 2 years ago on Google
    it was alright its the 2nd time ive been in about 2 years and our server was okay and the food was okay tbh it was all okay

  • 5/5 M L. 3 years ago on Google
    Always good service and great food

  • 4/5 Ben M. 2 years ago on Google
    Good spot. Great service. Ricky was a solid waiter. Took good care of us. The “new” white cheese skillet is so good. Reminds me of “Bob Armstrong” dip at Matito’s in Frisco, TX.

  • 5/5 Beau W. 2 years ago on Google
    Drinks, drinks, drinks! Love the $5 rotating specials that they have in the bar. The cosmo Rita, the classic and the muellerita are super good! Service staff tried very hard when they were obviously understaffed at night

  • 4/5 Edgar B. 3 years ago on Google
    My favorite location for quality texmex. came here on a saturday. i look forward to a return visit.

  • 5/5 Patricia H. 2 years ago on Google
    Very good food!properly cooked..good portions..waiter friendly and attentive

  • 1/5 Itz C. 2 years ago on Google
    The place is HORRIBLE. They messed up our food three times. The first two times they were ice cold. And the third time it took 45 minutes and it was still cold. The waiter cussed us out when we asked for a refill. The manager still made us pay full price for everything as well. Don't come here EVER.

  • 2/5 Danny H. 1 year ago on Google
    It’s ok, check out this awesome spinach queso we got lol. Definitely east to scoop with a spoon.

  • 5/5 Yousif K. 1 year ago on Google
    Definitely recommended to everyone best customer service ever

  • 5/5 Feather P. 1 year ago on Google
    We've always loved Chili's so naturally it was my son's choice for his birthday dinner! Party of 13 and Bethany, Jimmy and Savannah did a great job keeping up with us. It was a super busy night but they checked on us often, Jimmy was extremely funny and kept us entertained, Bethany took our orders and they were all attentive to our needs! Food was brought out correctly and drinks were filled. We will definitely be back, especially to this location, as the staff is awesome! Thank you for making Gavin's birthday fun!

  • 5/5 KellI C. 1 year ago on Google
    Got DoorDash to my place. Everything was exactly right! Which never happens with door dash. Everything was good. The only advice would be to add better cheese to the mushroom and Swiss burger. It was a little bland and good cheese definitely would make it way more flavorful! Fired picked are bomb! And got my daughter some Mac and cheese and mandarin oranges which were honestly great size portions for the cost! Definitely would order DoorDash from here again! Was impressed.

  • 5/5 Chris P. 1 year ago on Google
    It started out slowly due to understaffing. We did have a party of 13, so I get it. But, then they brought I'm the big guns! And, by that I mean....waiter, comedian, and entertainer...Jimmy! He had us rolling on the floor in laughs! He is now part of our family and we will go back to this location.....just for him! Give Jimmy a raise! Thanks for making your "little" brother Gavin's 17th birthday so memorable!

  • 5/5 Jill D. 1 year ago on Google
    We had a big group, nine people, and they were pretty busy, possibly understaffed as well. The host said it would probably be a ten to fifteen minute wait and that was pretty close. Our server was really good, just over worked. I had zero real complaints, but none of us were in a rush to get in and get out. Might not be the best spot for dinner if you're in a hurry, but the staff were all very friendly and the food was tasty

  • 1/5 The S. 1 year ago on Google
    Rude employees. One employee had a scowl on her face every time she had to bring the food out to the customers. She almost knocked us down while she trampled us to get the food out. I asked for the manager and she would not come out of the kitchen to speak with me. We will never go back. Stay clear of the employee with blue hair with a scowl on her face.

  • 5/5 Dawn C. 7 months ago on Google
    Shawna, I believe, served us, and Jim, the manager, was very kind. Both were very sweet and helpful to my 91 yo father-in-law and me. I had shrimp fajitas, and dad had the old time burger. Both were excellent.

  • 3/5 Brad K. 10 months ago on Google
    The crowd of regulars here are total losers and loud drunks. The Chipotle chicken bowl was a good dish.

  • 5/5 Todd I. 9 months ago on Google
    We stop here from time to time whenever we're in town and always enjoy it. It's laid back, and service is always good and burgers are enjoyable too. Never really had a bad experience here. Don't understand the bad reviews.

  • 1/5 Andrea S. 6 months ago on Google
    First off when my family went into the place we waited for about 5 minutes to be seated. Then waited for 5 minuets for a server to come to our table to ask for our drink order when looking around and seeing people who came in behind us that got served right away. It took them about 15 to 20 minuets to get our food (I know this cause I times them). When my just bacon burger I notice that my burger was more then a little pink in the middle. My 11 year old daughter was more pink then mine. When I told the server that they were raw in the middle she acted like it was not a big deal, but still asked if we wanted it to be changed but then then we were already done and lost our appetite and just paid the ridicules amount for our food and left. My daughter was not happy for her birthday dinner that she wanted.

  • 1/5 Jules M. 6 months ago on Google
    Elder woman was our server Monday, we waited about 5 minutes at the hostess stand with no employee in sight, then we had gotten our food on time and it was great - the issue I have is when our server came up to our table and whined about us needing to pay so she can go home, we were there about 30 minutes and it was 4:10 pm, we still had more than half of our margaritas left, then she came back not even 3 minutes later and asked again for me to pay and took the tablet went to the payment section and put it right in front of me. She had a nasty attitude and clearly hates working there.

  • 5/5 Ashlee V. 6 months ago on Google
    I don’t usually take the time to write out reviews, but I absolutely had to. I had the most outstanding experience with the hostess Nikki, as always the food was amazing! Chili’s is one of my favorite places to order out. When I called, I talked with Nikki. She gave me exactly what I needed. She was very kind and explained everything perfectly to me. Honestly, I wasn’t having the best day and she change that around for me. I could not be more appreciative of her service, her kindness, and also knowledge of the menu. Chili’sYou have a superstar.

  • 4/5 Craig C. 3 years ago on Google
    Great prices, good food. Service was slow and inattentive.

  • 5/5 Arianna S. 3 years ago on Google
    A favorite place for quality texmex. service is always prompt even when they have a full house. the service here is above par.

  • 5/5 Vandala L. 3 years ago on Google
    Jeff the manager was super nice the chef made a corn on the cob better than I've had since i shucked it myself in kentucky!

  • 5/5 RachelBee123 3 years ago on Google
    I had a great experience when I was out to dinner with my family last night. I had ordered the ribeye steak and when I say it was the worst steak I've ever had is an understatement. However, we informed the waiter and he didn't think twice to apologize and offer to bring me another steak ASAP. They brought me the sirloin and it was sooo much better. They even gave me a free dessert after the manager came out and apologized for the first steak. The waiter during the whole night was just so so attentive and friendly, there wasn't any point during the night where my water wasn't full. He was very nice and I would like to thank both and manager and the waiter very much for making my night great.

  • 1/5 Omar A. 3 years ago on Google
    I like chilils but this branch, we ordered stake, fajitas, pizza and berger for the kids, nothing tested good, all the drinks are watere tests, and the broccoli OMG is different story

  • 5/5 zoe m. 3 years ago on Google
    TexMex and service at this place is super good. I really loved this place. The place has a nice feel to it.

  • 5/5 payton n. 3 years ago on Google
    A preferred spot for delicious texmex. Visited Sat afternoon. Service is typically good. The place has a cool atmosphere.

  • 5/5 Lillian P. 3 years ago on Google
    My preferred scene for TexMex. I like it here always quality food & service. Really nothing but good experiences here. The bill was fair for the quality of the food. Menu is like a place in San Francisco I liked.

  • 5/5 Arizona M. 3 years ago on Google
    I love this Chili’s! They have the nicest staff ever, awesome service, fast and the food is amazing! They are always so sweet to my kiddo! Family friendly for sure!

  • 5/5 Patti M. 3 years ago on Google
    The food was great. Good lunch special selection of 3items for $10 or 1/2 sandwich selections. Of course the 2 for $25. Juelz was so friendly, talkative, very attentive. Felt like we were her favorite customers, it was our first time here. Will return!

  • 5/5 S420 R. 3 years ago on Google
    During the pandemic we have started eating here 2 - 3 times a week. Contactless delivery is excellent. Food is hot and fresh. Best $10 meal in the PV area. Any issue addresses instantly.

  • 5/5 MrMarco J. 3 years ago on Google
    Food was good got my order wrong but they fix it

  • 5/5 Holly O. 3 years ago on Google
    We Were So Happy With Our Meal!! Everything Was Perfect!! The Hamburgers Were So Amazing!! The Wings Were Delicious!!💕😀

  • 5/5 Donna S. 3 years ago on Google
    We each ordered the 3 items for $10. Mom got the bacon burger with a salad and margarita, I had the Grilled Chicken Margarita with baked potato soup, and hubby got chicken crispers all were huge portions! We each took half of our meal home. The server was wonderful and friendly as well as helpful. The table was sanitized and all employees were wearing masks.

  • 5/5 Adrian C. 3 years ago on Google
    Social distance was in place, everything was cleaned properly. Been to this location many times and overall has been a great experience! Not too busy and service was great! Thanks again

  • 5/5 Joseph FLoRian D. 3 years ago on Google
    Excellent!

  • 4/5 Linda F. 3 years ago on Google
    Was fun and food was good

  • 5/5 mladen p. 3 years ago on Google
    Talk to manager ( Jordan )excellent outstanding services over the phone due to Covid he explained everything. He named all single beer on tap, I am on my way to grab cold beer and get some lunch from the wife! Enough said I am on my way.

  • 2/5 Jeff B. 3 years ago on Google
    Really disappointed - new to the neighborhood nearby and I use to love Chili’s but this location has a lot of issues when it comes to service and consistency. Took more than 10 minutes just to get our drinks :(

  • 2/5 K 3 years ago on Google
    My water had crumbs and the waitress was rude.

  • 5/5 Michael 3 years ago on Google
    Excellent

  • 4/5 Thomas Y. 3 years ago on Google
    Good food at fair prices, very friendly and attentive service--very clean

  • 5/5 phillip r. 3 years ago on Google
    My favorite place for TexMex. The food was amazing. Service is consistently above par. Kinda of like a cafe in Phoenix that I enjoyed.

  • 5/5 Tanya K. 3 years ago on Google
    My preferred place for texmex. I look forward to going back again.

  • 5/5 WALI H. 3 years ago on Google
    EXCELLENT FOOD ... AMAZING SERVICE ...

  • 5/5 J E. 3 years ago on Google
    Excellent spot for texmex. There was quick and friendly service. It has a great atmosphere. Food is similar to a cafe in Indianapolis I liked.

  • 5/5 Frapsity 3 years ago on Google
    Food is good and service is usually top notch. Sometimes you get a bad experience but it's in the minority.

  • 5/5 Lou D. 3 years ago on Google
    The restaurant was clean, tables were social distancing and the waitress was friendly and attentive. The food was good and arrived hot.

  • 1/5 Kelly H. 3 years ago on Google
    Customer service is non existent. I tried calling 5 times about my order and they said their phone didn’t work. All I heard were rowdy employees laughing in the background. I wish I had read all these other terrible reviews before giving this store my money.

  • 5/5 Janelle D. 3 years ago on Google
    Jeff is an absolutely amazing manager! We had a problem with our burgers being wrong on a carry out order and he made sure to make sure the food came out so delicious. Amazing experience with amazing food. Will be returning to eat very soon.

  • 3/5 Ray E. 3 years ago on Google
    Our waiter really seemed to try his best (he was also the bartender), that being said, the food was just ok. The rest of the staff seemed like they were just bored being there. It was kind of dirty inside. The bathroom was incredible hot. I remember Chili's being better 🤨

  • 1/5 derald r. 3 years ago on Google
    I feel for the staff. Horrible experience friday at 7p. Over 25 wait for to go food ,it seemed everyone was waiting and orders were coming out wrong. We missed the corn on the cob but was not going to deal with the stressed out mgr. Staff walking around like they just gave up. Ribs were pretty dry too.


Call (602) 494-1330 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup
    • ✓️ No-contact delivery

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