Do not, do not, do not have them help any of your family members here. My son had an amazing doctor already but Lifewell called me offering services for my adult son there claiming they would be an advocate and he could get so much help. It's been a total nightmare ever since for 2 years. At one point there was a change of doctors temporarily and the new doctor was telling me to have my son go down on medicine. When the original doctor came back around they accused me of changing my son's medicine however I pleased. I have never once in 2 years changed anything without doctor's permission. Now the case worker is going to court to get forced treatment when my son has stayed voluntary in every way for the entire 2 years he was there without any cut in treatment whatsoever. He's been put back on the medicine that did not help him for 2 years while in the hospital and it's heartbreaking to watch him go downhill. They won't even listen to him when he asked for different medicine that could help him better. Lifewell has become our family enemy how they have treated us and talk down to us. Also, you will not be able to get a hold of doctors cause you will have to go through the case worker to do it. So if there's an emergency then you are out of luck because if she doesn't like you, she'll take your child from you with false statements. Please stay far away.

This clinic deserves no stars at all. My son is on the ACT Team and in two years I can honestly say that someone has visited less than 5 times. They should not be paid anything for they do not provide service to their patients. I am amazed that Maricopa Integrated Health Services renews their contract. This clinic needs to be overhauled.

This place is awful. Their is a reason they are rated so low. When I was suicidal my case manager told me they could not help me, I couldn't meet with the doctor, and they would not get me a ride to the hospital. They refused to give me my medical records even though they legally have to. Please do not go here. They offer poor services. The Doctor will not help with social security. For instance the Doctor stated he could not help me with social security but would find a doctor who could, he never did. I will mention that the nurses are kind and the front desk is helpful.

I was getting transferred here, they called me twice to start services, then told me I needed to call for an appointment, I got passed around like a hot potato. One lady didn't even speak to me just transferred me to another person who had no clue what they were doing, questioned me without looking me up first and was trying to pass me off again, saying I needed my doctor to initiate the transfer, Umm, why do you think I'm calling??? Once I asked her to look me up, she found me, then sent me to a voicemail! Grand customer service for Mental health patients! So far I don't care to continue services here, but I'm stuck for now. Horrible first impression, never been so turned off.

Legit incompetent and just all around useless. Can never get a hold of anyone and they say they schedule your ride but it never shows up. Won't help you transfer to another clinic. Should be shut down.

This place is falling apart. They don’t have doctors don’t have social workers that stay with the company for long. You have a scheduled appointment. Call the morning of the appointment to make sure the doctor is there. Doctor has quit. My sister has been neglected by this company. Thank God she is on an 6 month injection that keeps her going OK and I can take continue take care of her. I hope Lifewell can get their act together, because neglecting their patients is terrible especially an SMI patient.

With God's help, I decided to tackle my problems through therapy. I did this once before in 2017 with therapist Brittany, who no longer works there. I was a little iffy to see a male therapist at first. But after the first two sessions, I was completely at ease. The current therapist, Michael, blows Brittany away. Michael is passionate about what he does, and is filled with great advice based on his life experiences. His groups are filled with wonderful tips on how to engage in healthy communication (even how to communicate with immature, rude, and hateful/judgemental people). Michael has groups everyday Mon-Thursday 10am-12pm, as well as Tuesday and Thursday dialectical behavioral therapy group from 2-4pm. He is talking about starting another group, and I hope he does! He has so much to share. In my opinion, his groups could also be considered "anger management". Michael is empathetic, calm, patient, helpful, accepting, encouraging, and filled with knowledge. I have met many great people in group as well. We might feel like "misfits" sometimes, but Michael reassures us that IT IS OK to be different. The videos we watch are motivational and the lessons that go along with them are helpful beyond words. Another amazing person at lifewell is Dorothy. She is FILLED with knowledge. She might not be able to help you with everything, but most likely knows the referral you may need or who you need to talk to. She helps with legal issues, and vocational rehab. She is loving, caring, and passionate about what she does. Dorothy is the reason I always came back to lifewell. She is a tough cookie, while soft and gooey on the inside 🍪 I love her. She convinced me to go to a yearly dental event at the state fair grounds, and I got an amazing cleaning! Great Christmas gift for sure 😁 Other than that, the case managers have a high turnover rate (as expected in the mental health field since a lot of clients treat them like garbage). Right now I don't really have a case manager, and it takes time and persistence to get something done. The La Fiesta team does not answer the phone, so I would suggest emailing who you need to talk to. Cynthia referred me to Community 43, and it is an AMAZING PROGRAM that I highly recommend. Chandra (I think that's how you spell her name) is who has helped me the most on my team. She is new and might not have all the answers, but she is dedicated and will find the answer. Again, I suggest emailing anyone and everyone you need to get in touch with. ...now, something that could use improvement... The secretaries are a little moody and sometimes very rude. When I engage with them, I try to take a step in their shoes and see how badly they are treated by clients everyday. I personally give them a pass.. only because Michael taught me how to not take things personally. Now their rudeness doesn't get to me like it used to. Still, I wish they would be professional and respectful to everyone. I do see a lot of clients go off because of their disrespectful attitudes. I also think that some of the movies that are put on in the lobby are inappropriate movies that trigger some people. I would LOVE it if they had motivational videos/Ted talks constantly playing. PLEASE do this LIFEWELL... I think that it would not only help the clients, but would help the receptionist stay happy and level-headed. Also, I think getting them an essential oil defuser would help since, let's be real, stinky smells make us all tense. They sit between two bathrooms, and that stinks. Thank you for all the services Lifewell, and a huge thank you to all the loving and caring staff @ lifewell. God bless you all.

One star is too much. I feel an honest duty to warn the public that this clinic is incompetent to the level of Making them actually dangerous. They way they handled my son's appointments actually did 100% more harm than good. Be cautious, I recommend choosing any other available clinic. I will never understand why clinical director Adrianna Espinosa would want to harm my family, but she did. I will never understand how this agency avoided being held accountable but so far they have.

Extremely rude workers and even worse case managers. They will transfer you and not say a word to you. Just rude people. We will be switching clinics asap. Honour (i don't know how to spell her name) is the worse case manager my husband ever has had!! she NEVER knows how to help us. My husband temporary lost his medical and she was pretty much saying she cant help and hopefully things get resolved. She had no information on how to help. We have had some amazing case managers for him in the past at other clinics. After he gets his medication tomorrow we will be finding another clinic. This clinic doesn't even deserve a star.

worst clinic in the state, and has been for a while. employees sleeping with each other, lot of yes men (and women) that do not put the mental health of their members first. Most of the old Staff are burnt out and lazy. Case managers here don't take you seriously at all.