If you care for your children you will stay far away from this hospital. The quality of care has gone from excellent to substandard very rapidly. My daughter and I waited 8+ hours in the Emergency Room and they did nothing to help her despite my concerns about dehydration. Stay far, far away from this hospital. They do not care about the well-being of their patients-our children. The lack of quality care is Appalling and Disgraceful. These people should be ASHAMED!

I’ve been coming to Phoenix Children’s for years. And since it is the only hospital specialized i working on children I make the 45 minute drive here. However the quality of care here is appalling. Working in clinical health care for over 7 years I understand wait times, room situations, short staff and several possibilities of why the wait is long especially during the sickest seasons. The wait was not my issue, I came to the emergency room knowing it would be a wait, maybe not 10+ hours like I was told at the desk. However, that wasn’t the issue, was extremely disappointing was the lack of care and staff working in the emergency department. A couple of the nurses are extremely rude and have disgusting attitudes. I understand you’re dealing with high volume patients all day but hospitals are still health care facilities and emergency rooms are the last place people want to be whether it’s lack of sleep from caring for your sick child or being at the ER for 10 hours. Either way patients are here paying money to be provided quality care. While nurses and staff are being paid to be here families unfortunately are not. And the way the staff treats it’s patients is disgusting. Please train your staff to be a little bit more considerate of the fact that this is the last place families want to be with their sick child. No one likes being here I understand wait time it happens and sometimes that out of control. What isn’t is proper training on staff or nurses calling out patient who are inconsiderate and rude with nasty attitudes completely unhappy to be here and making it clear they’ve clearly chose the wrong career field. Me currently at the ER not even checked in yet but having more than enough time to write this review only because the RN at the moment is a complete nightmare and 6 parents already walked out because of how disgusting her attitude is. HANNAH, RN (blonde nurse) 11/22/2022 between 7am-8:26am

In my 20 yrs being a parent and only trusting PCH with all my children’s health , this hospital and ER has gone down the drain and fallen far below standards of care . My son was asmatic and I trusted PCH for many years with his health . I’m also in the Medical field and the last few visits with my daughters have showed me that times have changed for the worse and core values , along with standards of care have dropped tremendously which is very unfortunate for the children who come in relying on your help and sometimes the parents who are counting on your staff to save their children . Step it up !!!

I wish I could give it 0 stars. They're ER is atrocious. Long waits for families with sick children and apathetic staff really renders parents hopeless. There's no feeling more helpless than that of a parent with a sick/hurt child and it can always be experienced by simply sitting in the ER lobby. I'd fire everyone. This truly is the state of medicine in America. *RESPONSE* My wife and child were in your ER lobby for 8 hours while we could only guess at what was wrong with our 9 month old child. I called and pleaded with you and got nothing but attitude. My wife pleaded with you and got attitude from staff again. Then they waited 2 hours for a doctor to see our son once he was in his own room. But sure. You can try and save face in the reviews.

I just received a bill from CH for almost $ 50,000.00 For a service that was not done to my child Really CH 11000.00 for an IV therapy ???? Plus observation hours for $ 10664.00???? +++++ When Your nurses were having a party in the hallway when my child was in a very bad shape and I had to go to the nurses and Begged them to come and help my child and they just ignored me!!!!!! This was going on for hourssssss!!!!! Basically I was the nurse to my kid!!!! The nurses will sit around and do nothing OR THEY will go and help all the other people but since I am MEXICAN they ignored me. The room where they placed my daughter was filthy the bed had blood from the previous patient, the bed was not working my kid had a head injury and when I was trying to fix the bed for my kid to make her feel comfortable, it went all the way down suddenly!!!! Making her pain worse!!! I reported it to the nurse and she ignored me again ...they didn’t change the bed until the X-ray people came up to pick up my kid, I told them what happened with the bed they had to change it But the nurse never did! The iv machine was going off for hours and nobody will showed up to turned it off until I called several times to let them know that the machine was empty and was going off! The doctor came only once...nurses here have not compassion for the patients, they help you depending on the color of your skin!

This has been the worst experience at PCH. We checked in at 6:30pm, everyone was getting taken back for vitals and being sent back. At 10pm we asked the girl , Kennedy? I believe was her name, and she told us the total wait time from getting checked in to being seen was 3.5 hours. Which we were already there for so she said we were next. At 10:30 I asked if we were next, they looked confused and then said yes. At 12pm I asked Haley if we were next since a few people that came after us were next and sent back, she said we had a few more hours to go. I told her we checked in multiple times to make sure and her response was that other kids were more sick!! Was my daughter not sick enough to be seen in a timely manner? With 5 days of fever, vomiting and dehydration. She was not sick enough. Highly disappointed and I will never recommend anyone to come here. UPDATE: Went to a different hospital the next day, she got diagnosed with RSV.

This hospital is supposed to care for children but they don't. Or if they do they pick and choose which ones to care for. I took my child to this hospital and after a few hours they said her blood work was good and sent us home well not even 48 hours later I had to rush her into Banner Emergency Room which they admitted her and said they don't understand why she was released in the condition she was in. Til this day I'm still with her at Banner and will be for about 12 days. Just wish this hospital would've actually cared and helped. So if you're reading this and have a child DO NOT TAKE them to this hospital.

My wife and I took our son to a specialist for three office clinic visits. Two of these visits included x-rays. We paid upfront for the MRI that the doctor requested. We then paid for all of the office visit fees and all of the radiology bills. A year later we were surprised by the MRI fee. Thankfully we kept our receipts with respect to paying upfront, and that fee was dropped. Then several months after that we were then surprised with thousands of dollars in facility fees. We attempted multiple times to understand why we were not told upfront about these fees, as we would have went elsewhere. We also reported that this was the "SURPRISE MEDICAL BILLING PRACTICES" that are brought up by politicians on both sides. We were never provided any explanation. To all other parents, buyer beware. Do not take your kids to this hospital. Do not donate to this hospital. Phoenix Children's hospital - you got us once, shame on you. You will not get us again.

Dr. Hindman Diane in the ER was very Rude. My daughter did not get the medical attention needed. The whole 3 hours that we were there she did not give my daughter anything for pain. No blood or urine check, no fluids!!! She sent us home and told us to come back if needed. The Nurse was the only one that asked how she was feeling and decided to give her some ibuprofen at discharge. This is ridiculous that they tell us to come back. Well first of all we were there because it was an emergency I mean severe pain, abdominal pain, dizziness, chest pain, shortness of breath, Covid virus. My daughter also is asthmatic Was that not enough to get treated the first time??? What makes them think I want to go back to that place that didn’t give my daughter the care she needed the first time. Insurance is not free!!!!!! I pay for private insurance, and because of providers not doing their job on the first visit, It cost us more money. I will NEVER take my kids here again. DO NOT WAIST YOUR TIME PEOPLE, DO NOT GO THERE.

Horrible experience as an employee, had to voluntarily resign from my position effective immediately without a two weeks notice and cried all the way home. A work environment is suppose to be a safe and professional place to be especially in a pediatric facility. Really enjoyed providing the services for the pediatric patients and their families.

I brought my son in early morning we waited for 5 hours. We was before all the others. We was told we take worst one first. My son came in asthma and diarrhea. With no concern at all about him. But have him wait more. Longest I work in medical field first concern is Quality care of kids. I have seen some was non emergency . But my son have diarrhea and headaches been hurting him for 5 hours since the wait.

Our daughter was admitted and enjoyed her stay for 12 days. They made us feel like they always were going over and beyond because they did! We have received nothing but excellent care! Our whole family truly appreciates everything this hospital has done for our family. We have been bringing our children for many years to the Phoenix children's hospital. My son many years ago was admitted right after he was born to the Phoenix children's hospital. Still 5 star after all the years! Thank you!

Nurse at in take was very rude. She was asking why were there and we would tell her and she would laugh and roll her eyes. Keep in mind my daughter was only 3 and VERY sick. She ended up having rsv, very dehydrated to where she had not been peeing or drinking since the night before and we got there around 1:40pm in the afternoon, however we did not get her seen or get any fluids through an iv until 7:00pm. I used to be very happy with this hospital until last night, you should not hire nurses that are not helpful and love what they do. Don’t be a nurse if you’re going to act like that especially for little kids/babies. Very disappointed.

My wife and I took our daughter and waited almost 4 hours just for a nurse to basically let us know that the care of our child was not important to them that she wasn’t as sick as other children are however, my daughter has been sick for almost 2 weeks. The nurses there are horrible! My faith in the medical community/profession has completely gotten worse. I feel like they don’t care about our children but are worried about the bigger paycheck. PCH has completely gone downhill!

It’s too bad I can’t rate this a zero star visit. I came in today with my daughter with a fever of almost 103, she’s 1. When we arrived(just after 6pm) the waiting room was not that busy, I’ve probably seen about 10-15 kids come in after we arrived go on ahead of us, it is now past 8pm, waiting room is almost empty once again, and I’m still waiting to get called. I understand that some situations are worse that others, and by all means I wish every kid that came in here and went ahead of us is doing good, however it is disrespectful and absolutely ridiculous that I’ve seen so many people go ahead of us.

It’s one of the interesting emergency department. I have reasonable experience and knowledge about Er work flow. Most if the ERs now giving a waiting time online and by sign boards. When I asked them about expected waiting time, they claim they don’t tell the customers about it. Waiting time is too long. Appear as staff doesn’t care much. I should start looking for other hospitals that provide a good care to patients

I’m very disappointed with PCH. First, we had an appointment. Showed up 15 min before said appointment. Waited OVER A HOUR, before finally asking when said appointment would happen. Another 30 min later we finally got it. The doctor was nice, but you could tell we were the last to be seen and she wanted to go home. After that, we get a bill a few weeks later for over $5000 before insurance. For a semi- fractured arm, they put a soft cast on, and did nothing else for. I called to dispute charges and the lady who was nice, said it’s a standard charge, so anyone who walks through that door for a fracture gets charged as a minor surgery. I’m so disappointed, and will not be taking my kids back to PCH again.

We were transferred to PCH from a hospital 2 hours away. Our hospital diasgnosed our daughter with RSV and Pneumonia, but could not further assist us and felt our daughter needed to be monitored over night and given more aggressive breathing treatments. Our hospital sent her and her dad by ambulance to PCH which means they did not have a ride back until the next day from a family member. PCH said our daughter was fine and made them leave AT 3AM! They didnt have a car to go anywhere, but apparently thats not the hospitals problem. Luckily her dad was able to get ahold of someone at that time to come get them. The next day, our daughter is low on oxygen levels and is just as bad as she was when she went in. Do your kids a favor and go to Cardons.

This hospital used to be amazing. They saved my daughters life. Now as she currently faces life threatening diagnosis once again they have been nothing but horrible. Rude, insensitive and even harassing. If you can go anywhere else besides here please do. If you are stuck here like we are for care be ready to fight a fight you shouldn’t have to when dealing with such difficult times already. If you need help with something simple the concern line will be fine. If you are harassed to the point of tears or the ball is completely dropped with care or your child is put in unsafe position then it’s all sorry about your luck we will have a manager call. Don’t hold your breath waiting for said call. It won’t be coming. They will defend their bad actions and continue them with no regard for anything or anyone because they have to prove they were in the right because policy or said individual would never do that. Whatever the excuse is that time they will go all in with it.

In emergency room with my daughter and I was walking to ask a nurse something and slipped and everyone at the desk seen and did nothing but try not laugh. I told her and nothing was done spill or Substance is still on the floor as I’m doing this review. Now my knee is hurting due to falling on the hard wet floor

Disappointing Experience at Phoenix Children’s Hospital Hospital Administration, I am writing this review to express my deep disappointment with the lack of knowledge and assistance provided to my daughter during her recent visit to Phoenix Children’s Hospital. I had high expectations for the level of care and expertise at your esteemed institution, but unfortunately, my experience fell far short of those expectations. From the moment we arrived, it was evident that there was a lack of understanding and expertise regarding my daughter's condition. The medical staff seemed ill-prepared and unfamiliar with the specific needs of my daughter's condition. Their limited knowledge and inability to provide accurate and comprehensive information left me feeling frustrated and unsupported. It was disheartening to witness the lack of effective communication and coordination among the medical team, resulting in a disjointed and confusing experience for both my daughter and our family. Moreover, the lack of empathy and compassion displayed by certain staff members was truly disconcerting. It is essential that a children's hospital fosters an environment of warmth and understanding, which was regrettably absent in our interactions. I understand that every medical institution faces challenges, and mistakes can happen. However, it is crucial for an organization of your caliber to address these issues promptly and take immediate steps to improve the quality of care provided to your patients. As a concerned parent, I sincerely hope that you take this feedback seriously and make the necessary changes to prevent other families from going through similar experiences. Children's health is of utmost importance, and it is imperative that Phoenix Children’s Hospital upholds the highest standards of knowledge, expertise, and patient care. I kindly request that you investigate the issues raised and provide me with a response detailing the actions taken to rectify the situation and prevent such occurrences in the future. It is my hope that my feedback will contribute to the betterment of your hospital and ensure that other families receive the care and support they deserve. Thank you for your attention to this matter. I look forward to hearing from you soon.

Insanely rude staff. My daughter went in for a heart surgery and from the beginning we had to send some family away because apparently there was only a maximum of 4 allowed in the waiting area even though I was told on the phone it was a maximum of 10. Makes no sense because the waiting area is big and even with our 6 there was PLENTY of EMPTY chairs. So we had to send 2 away. Then at night, there’s only 2 allowed in the actual room so I had to wait in the waiting area and fell asleep on the chair and was woken up and actually told I could not sleep. My daughter had been scheduled for heart surgery EARLY have been at hospital all day, stressing, tired, and needed to be here for my daughter just to be treated so rude by staff who is supposed to be here to HELP.

Incredibly attentive staff. I was so impressed by the triage staff and nurses when I ran into the ER with my daughter. They were assuring, and worked quickly to get my daughter the attention she needed right away. Meghan (who was manning the door) was my absolute hero. The triage staff was incredible and so was the ER staff and our nurses during the stay. I am 100 percent sure we were in the best place for my child’s recovery and am incredibly thankful for this medical facility.

The level of care at this hospital has significantly decreased. We went to ER and after getting vitals they asked us to wait until a room opened up. 3 hours in the waiting room and 2 in the exam room. No one ever came into the exam room. No one. At all, not even a single time to ask what was going on. So after waiting 2 hours we decided to leave and instead take our son to the pediatrician, we received better service and they helped him. If you have an emergency for your child, try a different hospital and not this one.

The most amazing care, the most amazing staff. Patient care is number 1! Though insurance might be a pain, it’s not PCH’s fault. We were incredible thankful for the safe place to give us peace of mind! And the food!! Top tier! If we lived closer I would stop for lunch! Thanks to all who were involved in our care!

Took my son for a cast(wrist) on February 19. I already had the X-Ray done, I brought the disc. Our family doctor confirmed he had to have a cast. I met with the Doctor for 3 minutes, he look at the disc then he sent us to the room next door. A guy put the cast (15-20 minutes) and we were done. The total visit was 25 minutes at the most. I received a first bill for $1,581 doctor visit then 1 week letter another bill for $2,181. I was in shock I though it was a mistake, they call it Minor Surgery. She confirmed that it was correct total $3,762. Then I asked how much it is going to cost to probably doing an X-Ray first there and then removing the cast. She couldn't answer so we have decided to go back to the first X-Ray place then if our doctor says it is ok to remove then we will go see a orthopedic to remove the cast. I can't trust them this is incredible it is probably another $1,500. At the end I will probably end up with a total bill over $5,000. Shame on you, we are talking about our children. Never again.

So our daughter's cardiologist chose to get out of his private practice and back with PCH. We love him but won't return because the way billing was handled. We were not informed how much anything would even cost. Instead about a month later the first bill arrived for almost 2000$. Then a month later another bill for 453$ . When my husband called to see what charges were left, he was informed everything was paid..... 2 months later another bill!!!! Seriously this seems like a game to get more money by not charging everything on the same bill. Each bill after the 2000$ has been 50$ or less short of 500$. I feel like the billing department needs to redo policies or fix the billing style. We won't be back.

My son was admitted 2/4 for diarrhea and low heartrate...we got discharged 2/6 with notes saying diarrhea was better. NOT TRUE. Followed up with primary care to find outy son had Cdif!!! Today my son was admitted and treated for sepsis in the ED! Tonight I was informed that the admitting DR on 24 ordered the test for cdif when he was admitted...someone canceled that test. And then tonight I was told that the team in the ED gave my son 7tablets of his medicine when he isnt even supposed to get a whole tablet after I told the nurse and the pharmacist his dose. Tonight my son needed a recheck of his labs and the nurse is a complete mess. I have had to remind her of my questions OVER and OVER AGAIN and she got blood all over the place. I AM BEYOND FRUSTRATED WITH THIS PLACE!!!!

My son stayed 6 days at this hospital, with critical CoV and the Nurses where amazing! Very professional, caring and they made us feel like home took care of son with extremely care, the nurses went beyond expectations, the doctors are very professional and very knowledgeable. They made sure my son had everything needed for his recovery, our experience was beyond amazing! I will definitely bring all my kids here for any critical situations.

They took very good care of my son when he broke his arm. Thanks so much for everything. To all the people complaining about wait times. We waited almost 7 hours to get serviced with a fractured arm in 2 places. My son was in extreme pain but when visiting an ER, we can expect wait times to be excessive. Phoenix Children's specialize in child care which hardly any other hospital in arizona does. Yes, the wait times are longer but it's worth the wait. If you feel mistreated please discuss it with hospital staff instead of leaving a review blaming race. People are ridiculous and blame race when they don't get their way. We went Abrazo phoenix campus before coming to Phoenix Children's not only was the wait in excess of 3 to 4 hours but the corrections to my son's arm and the splint was not done correctly. I will continue to use Phoenix Children's hospital for all my 5 children, Phoenix Children's has been great to us each time. Thanks so much.

This place is ridiculous! My husband and daughter waited for 3+ hours just to get back for vitals and an additional 3+ hours to get treatment. One of the nurses told my husband that the time wasn’t bad and that the night before it was a 9 hour wait!!! My daughter was told to not eat or drink and was starving by the end of the 7+hours. She called me crying to go home and get out of there. They ended up being there for almost 12 hours! It absolutely broke my heart and made me furious at the same time, to think this is supposed to be for children is beyond disappointing. I think it’s pretty sad to go to an ER that doesn’t seem to want to treat patients as if it is an emergency. I have had several interactions with many different Phoenix children’s locations and this one didn’t surprise me. So frustrating.

Friendly staff but very unhappy with the care for my son. Broke both bones in his arm. He was in a splint that was holding his arm nicely. It was still pretty swollen when we arrived here. X-rays showed his arm at an “acceptable” placement. I didn’t think so. I also didn’t think they should’ve casted it with it being so swollen still but I trusted. Now here I sit with a decision to make and a child with a bent arm because they cast too early and too loose causing it to slip and mess his arm up. I am pissed. We should've left it in the splint. I trusted that more than this place. Now I have a doc saying it’ll grow out? I just don’t see it nor do I trust it. Surgery is the last thing I wanted due to scarring but I don’t feel I have a choice. They shouldn’t have messed it up in the first place. I will never trust another doctors word.

One of my children had surgery here recently. He received excellent care and we were treated so well. The hospital volunteers brought in a pet for my son to spend some time with before his procedure to calm his nerves. Which he loved. The facility was clean and the staff was amazing! I wish I had got the nurses name because they were so great! But above all that Dr. Curtis did a great job on my sons surgery. He was thorough and explained everything. I would definitely recommend this facility.

Rude nurses it took them 10 hours to come tell me my 1 month old has the flu. Doctors in and out of the room . They took forever to explain anything . ER wasn't busy had maybe 2 families in the waiting room and it still took them forever . Not recommending this place to anyone And not coming back

CAUTION BEWARE OF WHAT APPT YOU MAKE UNCORRECT BILLING FROM DR A Leverant for a ZOOM CALL of 5 min was filed as an eye exam 260 dollars later ridiculous! Taking advantage of covid to make her money for no service provided!!!!!!

You guys saved my life... Thank y’all so much..!You are the best!!!!!!!

Staff seems great the facility is clean and this could easily be five stars. However they are currently allowing only one visitor per patient. I spoke to 4 or 5 members of their staff, explained my situation and they all agreed the policy is not effective. It is bad for the children physiologically and puts unnecessary stress on the parents. These conversations ended with a half shrug and a "it's our policy" explanation. So if your nurses, interns, and doctors can't defend a policy, why are you having them enforce it? I can understand that you'd want to limit the number of people in and out. Maybe limit visitation to household members and two at a time especially since you're a Children's Hospital but you shouldn't be asking my wife to switch to speaker phone so you can discuss my daughter's surgery with me while I'm sitting in your parking lot. So I'm there for several hours today, your staff had time to answer my questions, escalate my concerns etc etc. They didn't, so it doesn't seem to me like customer service or satisfaction is a priority.

find another hospital or be prepared to wait extremely long (appointments included).

I truly believe they don't know what they are doing everytime I took my son he had a very high fever and rashes from the fever so bad and throwing up all they did was give him Tylenol and sent him home . I could have done that at home ! Then they look at you like your lieng when explaining how bad his sickness is!!

The provider was very rude and I told her that I came here because I called Happy kids Pedatric and they told me to come here and she said that they didn’t care and that they bring anyone here.

Nurses were rude, unorganized, waited 6 hours just for nasal spray. First and last time I am taking my baby there.

(Translated by Google) I already have 4 years bringing my son here and they are all very nice, even the doctors to the nurses, cleaning people and others! They have many activities for the inner children and they always give many toys to my son, I can not say anything bad about this hospital that they try to make our days easier and happier !! Without a doubt the best hospital !!! I have already gone to others and not even the atmosphere is the same! I love you very much and thanks for striving to be the best !!! Keep it up !! ????????? (Original) Ya tengo 4 años trayendo a mi hijo aquí y todos son muy lindos despe los doctores asta los enfermeras, gente de limpieza y demas !!! Tienen muchas actividades para los niños internos y siempre le regalan muchos toys a mi hijo , no puedo decir nada malo de este hospital que tratan de hacer nuestros dias mas fáciles y alegres!! Sin duda el mejor hospital!!! Ya e ido a otros y ni si quiera el ambiente se respira igual!! Los quiero mucho y gracias por esforzarse por ser los mejores!!! Sigan así!!?????????

My son was referred to the dermatologist to rule out a scabies infestation. The same day I was treated for Scabies at my dermatologist. Here we are a few months later and the nurse said that Scabies wasn't a condition to be seen in there pediatric dermatology office. He was insulting and unprofessional.

How can you give a place like this less than 5 stars? We took our newborn infant here, absolute God-send to have these miracle workers here. Thankful for every one of them that took the time to care for our child and make us feel like our voices were heard and our concerns were valid. Great place. Better people.

The staff here is been absolutely fantastic. We had an emergency back home and the staff sat with my daughter while I was on the phone, pacing the hallway, trying to deal with life over the phone. We were on the 8th floor PEMU. The staff made sure we had everything we needed. They also made sure that we were comfortable and kept my daughter busy with different activities. She was given a couple of puzzles, reading books and a word search book. We were told that we could take all of it home. The meal options were great as well. I have no complaints and am glad that even though it is a long drive for us, we have a dedicated children’s hospital we can count on.

Horrible business practices!!! I only received one statement from a hospital visit for my son showing me what insurance paid. Also left there with zero answers as to what’s wrong with my child. Was told they sent a totally of 4 statements and they put the bill for over 3 grand on my credit in 6 months time. No phone calls to warn me either. Thanks for nothing!! Will never ever return to this hospital or offices for that matter. Absolutely absurd!

This was my first time here and I have nothing but great things to say about this hospital. My daughter had an MRI with anesthesia procedure and the nurses/doctors/staff explained everything thoroughly and everything went smooth. We didn't wait long at all. The Customer service at front desk check in window was wonderful along with the nurse assistant who helped push my daughter in a wheelchair out to front of hospital. The doctors and nurses were amazing. I was pleased with everything. I don't remember everyone's name but Sydney in recovery was so sweet and wonderful!

Was there with my son and it took about 5-6 hours in total, which is a long time. But the provider was very nice, they gave my baby steroids and he’s already breathing better. I think that being understaffed could have been part of the problem and they were super busy and flooded with non-emergent cases. Which is expected when going to the ER. Most importantly, my son is feeling better!

This is literally the worst experience I’ve ever had taking any of my four children all of their lives to hospitals. The staff does not care about the kids. We had transferred from another hospital with the expectation that she would go right into surgery since she still hadn’t been able to eat or drink all day but they made her sit there for 5 more hours even though the doctors at the other hospital made it clear that she could risk damage to her kidneys if she went any longer without fluid. I talked to so many of the staff members and time and time again kids that came after us were going in before us. If you have a kid over the age of 5, forget about them getting seen. Phoenix childrens hospital is disgusting and only care about their bottom line, not the kids.

First of all the surgery we had for out 7 month old daughter was to get her extra digits removed. Within an hour of us getting home her stitches busted wide open after we told the doctor she kicks a lot and moves around like a year old. Had to go back her went under the knife again!! We spent the night. Dirty Dirty dirty. Month later we tried to get ahold of the doctor for 3 weeks. Nothing over 40 vociemails left nothing finally I just showed up made them look at her a different doctor looked at her which I thought was weird... overall don't go here

We wanted to make you aware. My son was referred to the Phoenix children's hospital Orthopedics office in Gilbert. Everything went well at the drs visit. He received a knee brace and needed to do some PT. Two months later we received a bill from the company that supplies the brace. Apparently our insurance information wasn't provided. After 5 months of numerous calls, it was finally resolved. Today we received a bill for $100.00 for the facility charges. I wish someone would've let us know in advance. We could've gone to a different doctor's office. If you are referred to the Phoenix children's hospital for any services, you will be responsible for a facility charge of $100.00, which is not covered by your insurance, plus the deductible. I hope this helps.

I have been coming here for years. This hospital is amazing, their staff is amazing and it’s overall just amazing. The only reason I came to make a review today is because of a lovely nurse named Tabitha. After my 43rd surgery, you get used to waking up in pain, but THIS one? This one was horrible, no one could figure out what why I was in pain, and another nurse went so far as to say that it was just anxiety. This wonderful woman stepped in and advocated for me, helped me manage my pain enough so that I could go home and let us figure out was was wrong. She was kind, caring and was always trying to help make me comfortable.

I can’t imagine waiting in the lobby for a child’s medical emergency. In my case we were transferred in from another ER, so we were fortunate to bypass that experience. That said, the care we received while here was nothing short of remarkable. The nurses and doctors were very straightforward in their assessments and were not afraid to say “I don’t know” when asked certain questions - which I appreciate over some made up response. They explained everything in great detail and kept me up to date about my son’s condition the entire time. I realize some of the poor reviews here are due to the administrative side of things, and I’m sorry if you had a bad experience here. However, I’m more concerned with care at the end of the day rather than the administration and I felt the medical care was exceptional.

As of what experienced . They are very clean . Very care giving. They do their best to make your child feels comfortable. Toys , cars , play room . Even the snacks that kids like . I am so thankful for the doctors and the nurses that took care of my son . And didn’t let us go without making sure we have what my son need of care . It was my first time going here . Felt so comfortable for me and my son . The nurses is very sweet. And doctors are professional. I am very thankful

My two year old got really sick she was transferred to the ER which while slow the staff is absolutely amazing. The admitted her spent a few days here. Every single doctor, nurse, janitor, just every single human who works in this hospital that I have interacted with is absolutely amazing. They have treated us so incredibly and I cannot thank them enough. For anyone giving 1 star If you are seriously complaining about the long wait in the ER you can always go to another ER and if it is an emergency they can't solve they will transfer you here. There are children that are literally dying so your kids cold, flu, sprained arm isn't nearly that important. They saved my daughter I cannot thank them enough.

They have really stepped up since opening back up after Covid. The nurses and doctors were all very friendly and understanding with my child. They have also started doing POP tours again when was great for us to know what to expect from the procedure. We had a great experience.

It's been 3 years since we left PCH's aerodigestive clinic and I feel deeply compelled to quickly share our experience. My child suffered from a birth defect in his airway that caused him to aspirate silently nearly everything he ate and drank. He was tube feeding dependent, on liquid thickeners when he would be given fluids, he was failure to thrive and at 3 years old he was 19lbs. The aero team did give us the blessing of finally diagnosing my child with his birth defect but then at our evaluation directly after his diagnosis the team not only refused to fix the problem (diagnosing doctor said it would be a quick surgical fix), but they then went as far to say all his issues were unrelated to medical problems. Upon hearing this I removed my child from their care but they called CPS on me claiming I was "medically neglecting" my child by refusing to keep him in their care. A wonderful caseworker entered our lives through that horrible experience and she helped us to find a doctor at Banner Children's who would repair my child's defect. We also found an incredible therapy program where my son started feeding therapy after the surgeon who did his fix cleared him to begin. Today, my child is almost 6 years old, 46lbs, no tube, no thickeners, no limitations. I'm so thankful I didn't listen to the aerodigestive doctors and therapy staff who wanted to keep my child in such an awful place. I highly, HIGHLY recommend being cautious around the doctors and staff here. I would say always get a second opinion but based on my experience the doctor(s) will file false allegations against you in an attempt to stand in your way if you try to leave. Be VERY cautious with this hospital. Banner wasn't always perfect to us but in comparison to PCH, they were our silver lining.

My baby was just discharged after 3 nights in pch. The staff was truly amazing, every single staff member from the doctors to the nurses to the sweet girl who would transport us to testing and imaging. I want to say a HUGE thank you to all of you for your dedication. You made a very scarry situation into a very positive experience. We left feeling very confident in her care and diagnosis. Highly recommend this hospital.

So today, I took my 9 year old daughter to the emergency room. When I went to check her in, the lady up front asked if my daughter had been there before? I said yes a long time ago. I told her my daughter's information. She couldn't find her in the system." it's really important we find her because we need to know previous health." I looked at my sister, who was with me, and said, "Take her (my daughter) to go sit down." When my daughter left, I told the lady she was adopted at a young age, and i changed her name when I gained full custody. She asked what is her old name was, and I gave it. That is how she found her. I told her she was adopted and doesn't know. I don't want anyone to call her by that name. She doesn't know that name or last name. She said this happened before. Let's see what we can do. She gets on the phone and calls the registry and ask if she can change the name, and they said no, that I would have to fill out a form. I tried to make it clear to the lady "I don't want anyone calling my daughter by her old name". She starts to talk to the other ladies asking them if we can call her by my daughter's name. They start talking, and then I walk up and say, is there a problem?" One lady says "no. She can come over." so they could put a medical wristband on. I said, "What does it say?" she shows me, and it's Ariza Sandoval, Her old name. I said no. Then they said "we could tape it on her back." At this point, I was very upset because they seemed very insensitive and the lady that was checking her in kept talking loud. I told the I am her Father. I am all she knows. I don't want her to find out like this. I'll tell her my time my way. My voice was so shaky, and my chest hurt. One lady with blonde curly hair finally had a sense of compassion and looked at me and said "Ill see what I could do." I went to go sit down. As I sat there, I thought I could just go somewhere else. Then the lady that said she would see what she could do. Had came back, My sister took my daughter outside. She said they fixed it and showed me. I still couldn't trust this place so i told the lady "I took my daughter's temperature and her fever was going down." So I left. I didnt get why this was a problem. That name doesn't exist, nor is it on her birth certificate or medical insurance. I'm writing this because I wasn't the first, and I know I wont be the last, But please fix your policy. And be a little bit more sensitive. There isn't much parents like me out there, but we do exist.

This hospital sucks worse service ever sit waiting for almost 8 hours before then even seen us but all the other races that came in the took care of them got them in and out quick. The way they made us feel with the services they offer I would never return to this hospital again this was my 1st and last time coming here. The nurses was rude and unprofessional except for 2. Before we was discharged they emptied my room while we was waiting for our surgery to be completed. I would not recommend this hospital to people of colored due to the service levels and treatment. It’s crazy we in 2023 and these type of issues still are taking place.

So many issues there is not enough space here. Overall communication is bad. Hard to get a hold of various doctors. Pharmacy is basically non existent when it comes to retuning phone calls. We have to drive down almost 3 hours. If we are late or early based on traffic there is usually no accomodations. Overall I have been a licensed health care practitioner for almost 20 years and I am not impressed with the patient care my child has received. Very disappointed.

If I can rate this hospital I will do ZERO!!!!! Worse place/hospital to take your babies and kids. I just recently took my baby here and I just wasted my time and went in for nothing. The Doctor's and every one don't care about your child. They don't care about your child health and parents concerns about your child's health. They didn't even bother to do any test for my baby because it had fever. They didn't want to bother to look into WHAT? was causing the fever. Also, I was told that if I can pay a test for baby right in there they will do the test?. My baby has health insurance, but I was told by the Doctor's and student assistant same thing. They just care about the money not kids health. How sad that this hospital name is children's hospital, but unfortunately they don't care about children's health. Please don't waste your precious time here.

The counseling department is absolutely horrible. The most RUDE people, the most poorly run facility I have ever seen in my life. The people who work there need counselling. It deserves a negative -5 stars.

After viewing other reviews, it appears PCH has questionable billing procedures. My child was seen at PCH Urgent Care after an accident. His wounds were cleaned, an x-ray was taken, a splint was provided, and a referral to Orthopedics was provided for follow-up. PCH urgent care has always been our go-to urgent care because the staff is great and wait time is minimal. We have not had any issues with urgent care only the followup appointment with the orthopedic specialist. The billing codes sent to insurance are by far fraudulent and outlandish. I don't use the term 'fraudulent' lightly. After reading other reviews it is clear that our situation is not a result of an error nor is it unique. The physician saw us in a STANDARD patient room. There were ZERO supplies used during the visit. She asked questions about the incident, had my son remove the splint so he could move his wrist and describe where he felt pain, had him put his splint back on, advised us his buckle fracture was common with kids, and recommended he keep it in the splint for 4 more weeks. She suggested we schedule one more followup to ensure it was properly healing. Then we were sent on our way. No big deal right? It was only a standard followup appointment with a specialist. NOPE, not even close. Guess what showed up on the Explanation of Benefits (EOB)...... if you read other reviews, you may have guessed Surgery & OR charges!! Initially, I thought a simple phone call would resolve the issue. After all, it was an office visit with a Specialist. What could be difficult about removing codes for services not performed or received? NOPE, wrong again! I was informed by the Billing Dept. that this is standard billing procedures for all fractures, regardless, of severity. Interesting...hmmmm So, in order to make sure I understood the meaning of the charges, I resorted to looking up the definitions for operating room, operation, and surgery in the trusty dictionary which were all submitted to our insurance company. Operating Room (OR) by definition is 'a room in a hospital where operations are done'. (Merriam-Webster) Operation - 'a procedure performed on a living body usually with instruments especially for the repair of damage or defect or restoration of health'. (Merriam-Webster) Surgery - 'a branch of medicine concerned with diseases and conditions requiring or amenable to operative or manual procedures'. (Merriam-Webster) Correct me if I am wrong but doesn't surgery involve some sort or physical contact? Aren't operating rooms in a hospital used for surgeries? Isn't there some type of communication provided to patients regarding potential risk resulting of said surgery? My child was seen as a new patient for a followup, THAT IS IT! NO SUGERY. NO OPERATION. NO JOKE! I will gladly pay the 'Office visit with a new patient charge for the followup visit from urgent care. I will even pay for the 2nd follow up office visit (via Zoom). I WILL not pay for a surgery or any fees associated with said surgery. I will update regarding PCH's response to the appeal filed with my insurance company. Maybe billing codes were applied to the account by error and this is 'huge misunderstanding' on my part. Either way, this is not the first time it has been done to a patient. 7/30/2020 Per the review, I attempted to contact PCH for assistance. I was advised surgery & OR codes are standard for all fractures even when not performed. Medical Codes should match Services Received.

From the emergency room staff, neurology team, surgeon, the 4 different floors that we were moved to staff, physical therapist teams, cooking and cleaning staff they all had my daughters condition and wellness in their best interests with amazing care and concern. After 2 brain surgeries it is a long road to recovery and I believe she wouldn't have the success that she did if we went anywhere else. And I say that with meaning because we have been other places and drove 7hrs to get the care that we did without regret. The surgeon himself would visit often just to check up on progress, Just amazing. I especially have to tip my hat to Child Life for all they do to make a 2 month stay in a hospital for a little hyper outgoing 5yr old girl as comfortable and distracting as possible.

My son had his appendix ruptured. The Doctors and nurses in this hospital helped us out ALOT. I am so thankful to God that he took care of my son and i am so thankful for these people that are always saving lives. God bless all of the people working here. They helped us feel comfortable and they were always there to help i HIGHLY recommend this hospital! Thank you all and God bless you all!

We seen quite a few specialist through pch and so far each of the offices we have been working with are wonderful. The staff re very polite and did elder on the phone the doctors listen and ask questions never rushing making sure they cover any concerns you have I would highly recommend pch

I don’t feel they have my child’s best interest at heart. They did testing that I don’t feel was relevant to her issues. They didn’t do ENOUGH testing. It’s an ER, you should be getting the most extensive testing and treatments done there. Instead they do minimal and toss you out quickly; tell you the tests are “normal” and to follow up with a specialist or a pediatrician. I could’ve done that instead of wasting time at a children’s hospital where I don’t feel they really care about my child. I left feeling worse than I did before I came with no answers and no reassurance. Pointless visit. Get a team that cares and takes pride in your child. This hospital doesn’t. I’ve been here twice and both times were equally unreliable and not assuring. Unless your child has covid or cancer, don’t waste your time. They don’t care.

Billing department is a joke. Last year my son had two surgeries here, and we were offered a 50% discount if we paid up front, which we took advantage of. This year, we had another stay at the hospital, and after receiving our bill, I called and asked if the discount was available. PCH said that I had to call within 30 days of receiving the bill for the discount, and since it had been 37 days, I wasn't eligible. I asked how I was supposed to know to call in 30 days, and they said that in small writing on the bill that they will give you a discount if you pay within 30 days of the bill. I explained that I was waiting for all bills to come in before calling, because last year we received multiple bills for his surgery, and that I also didn't see the tiny verbiage explaining the discount. I tried escalating and sending emails, but they won't budge. If you stay at this hospital, be sure to read the tiny print on the bills that you receive! This is truly a company that lacks integrity and compassion, especially during a time when people need it.

Always great experiences :) They do an amazing job every time we visit. My daughter dislikes hospitals but loves coming here.

The best children’s hospital in the world :)

Great care!

You seriously need to let both parents in with the children.

The entire staff was amazing. We were extremely blessed to have Abby Mendez (from the 8th floor) as our nurse. She goes above and beyond for her patients. She made a very stressful time so much easier. Thank you Abby. Nevaeh and I appreciate you more than you know.

Saved my life from skin cancer forever grateful to them, thank you Dr. Egan

Always had an amazing experience and they've always been amazing with my daughter and her CP. Really appreciate all the doctors and nurses who have helped us over the yeaes

This hospital takes way too long for my child to be seen, over 6hrs just for some Motrin

Best hospital in town. Thank you for the great job that you guys doing!!

They treat the people right. The hospital food is great to.

My son was flown to Phoenix Children's Hospital from Yuma, AZ and I am beyond thankful for the care he received. Our local hospital couldn't tell us why he was having seizures, but PCH was able to tell us the same day. The staff are very knowledgeable and kept us informed the entire time. Nurse Sam on the 8th floor was AMAZING. They genuinely care about their patients. Thank you all. It takes a special person to do what they do.

GREAT HOSPITAL GREAT HOSPITALITY GREAT STAFF FRIENDLY CLEAN THEY KNOW EXACTLY WHAT TO DO AND HAVE THE BEST INTERESTS OF THE CHILDREN. My son was diagnosed with pertussis and was not responding I was scared and tired, I couldnt sleep I dont play when it comes to my children. As soon as he starts having a coughing episode they were right there medical devices blazen. I was able to get some sleep after three days of no sleep because I knew my son was in great hands!! Thank you Phoenix childrens hospital and staff for all you do!!! Highly recommend!!!

(Translated by Google) My girl has been treating her for three months and she has been very good. The doctors are very good. All the staff who work in the hospital are on the lookout for the fatty children for all that God blesses the hospital and all the children. (Original) Mi niña la an estado tratando por tres meses y ella a estado muibien los doctor son muy buenos muy amables todo el personal que trabaja en el hospital están al pendiente de los niños grasias por todos que Dios bendiga a el hospital y a todos los niños

Will not see my daughter withoit a referral I have no way to get even though covers without a referral and they never call back. Startimg to think they are bought and sold by politicians since my daughter crying for help means squat!!!

Amazing and friendly place. They saved my son's life.

I was experiencing difficulty getting my son to see a neurosurgeon for his VP shunt in Tucson and decided to finally get him to Phoenix Children's hospital and it's something I wish I would have done sooner! It was definitely a better experience. I'm very thankful for the staff and all the help with got with their ED. ♡

Went to dermatology for my son's acne. We had to wait for 30min at wait area and wait for another 30min to see doc in the exam room even though appointment. Doc gave him prescription and explained how to apply and so on. No treatment or razor nothing like that. They billed us 700dollar just for acne cream prescription. Do you believe that. Ridiculous. Never going back. Learn something you never take your kids or yourself to the big hospitals unless you have a critical illness.

If I could rate 0 stars I would. I took my 4 month old son to the ER due to covid symptoms 9/20 was told 2-3 days for results and sent home after waiting hours. I waited the 3 days then decided to give them a call on 9/23 because I hadn’t heard back. I had to leave 3 different voicemails just to be called back the next day 9/24 by the supervisor and be told my son’s covid results were cancelled due to an unsatisfactory specimen. Why was I not contacted about this? My son is FOUR MONTHS old and extremely sick. This is unacceptable. If he doesn’t have covid, I could’ve take him into his Pediatrician to be seen, but they won’t see him until he gets results back. Now I have to go somewhere and take another test for him to wait another 2-3 days? This is ridiculous and unacceptable on all levels. They have no problem contacting me through texts and calls asking for my review and experience there, why aren’t they able to communicate during a pandemic when babies and young children are few of the most vulnerable. I will never take my child back here and would never trust him in their care again.

during my recovery process from OD the sitters were nice and respectful. they did their jobs and took extra precautions.

Worst hospital ever. They are BEST FRINDS with CPS! Make the drive and go to this hospital. That will address your sick child and keep you updated!! 19829 n 27th ave, Phoenix 85027 ITS WORTH IT!!

I wish I can give more star. From the receptionists to the specialist everyone is very helpful and friendly . My daughter required special care , causing her to have 13 different doctors ! All provided through PHX children’s making life so much easier on us . We have never had a problem here. The work the done, what they have accomplished with my daughter is behind a blessing. My daughter is now 5 and only has to see her pediatrician . My son who is now 4 also comes here and they treat him like he’s a king! I absolutely love this hospital and the staff

This hospital is absolutely phenomenal. There is not one bad thing I could possibly have to say about it! My son is (unfortunately) a frequent visitor of the hospital and their satellite locations (including our pediatrician at Phoenix Children's Pediatrics - Dobson Village)! My interaction with the main hospital began with a referral to a hematologist. My son was 17 months old at the time and had odd bruising issues (bruising in soft tissue areas as well as easy bruising). I was extraordinarily concerned, and quite frankly (as any parent would be), terrified of the referral to the hematologist. When I called to make the appointment, they told me they wouldn't have anything until a month and a half from then because the specialist was so far booked out. I then explained to the receptionist my genuine concern and fear (my husband had only passed away a few months before this of unknown causes, so I was a nervous wreck at this point). She told me that she completely understood and would call me in the event of a cancellation so I could get in sooner. Lo and behold, I got in a week later! When we met Dr. Knoll, the hematologist, I was instantly set at ease. Both her and her nurse Becky have been phenomenal at handling my anxiety for my son's health and navigating his medical issues. My son's initial blood tests did not show any signs of anything wrong, but Dr. Knoll did not stop at that. She listened to me when I told her something was genuinely wrong, and several blood tests later, my son has a rare blood disorder! Thank God we found it! He now is able to have medication and I can be at ease knowing that he is okay. I also have had multiple interactions with the ER because my son (as most boys are when they are 2) is reckless and has needed staples/stitches. They are extraordinarily thorough and listened to my concerns and were very gentle with my son. They always talked me through why they made certain decisions concerning his treatment. As with any ER, we have spent multiple hours there during a visit. It's not an urgent care in-and-out situation, but it is thorough care 24 hours a day 365 days a year. I have nothing but praise for Phoenix Children's Hospital. They have absolutely amazing staff who genuinely care about children and want to see them better. I look forward to continuing to see Dr. Knoll and Nurse Becky for my son's blood disorder. I HIGHLY recommend!

My daughter was sent to the ED to be evaluated for behaviors. The mental health personnel that contacted me about her interview with my daughter was so unprofessional, rude and condescending. She lacked empathy while speaking with a family in crisis that has clearly been traumatized. I myself am I supervisor in health care and can not believe that a place that is intended to care for children employs people like this individual. I feel sorry for any families she has to talk to in the future because I honestly hope I never have to take any of my children here. ETA: patient relations contacted me and addressed my concerns. I’m satisfied with how the issue was resolved. Thanks.

Brought my Daughter here for a Mild allergic reaction and it's kinda of sad. So many kids crying and the nurses show no concern. They also take kids in based on severity and that dictates who gets a room 1st. I'm kind of un happy with my experience it's been almost 5 hours and we are still waiting for a room the nurse was nice and intake went along smoothly but the wait times are horrible. They say it's a 3 hr wait but it's easily 5-6 hr wait...

This is the worst experience at a hospital I’ve ever had. We were transferred from another hospital for acute appendicitis with my daughter. We got here at 11pm. It’s now 9am and no word from a doctor after the previous hospital did the ultrasound and a CT scan. Staff has been apathetic at best. And we’re still sitting here. *Edit* 4 hours after original post. Haven’t seen a doctor in 13 hours. *2nd edit* first surgery at 1pm, now 5pm. We’ve been sitting in hospitals since 5pm yesterday. This is the worst.

My son has had some appointments over the last few months and always have had such an amazing experience. All the nurses, staff and workers there have always been so kind. The nurses and doctors are really good at explaining everything and making me feel more comfortable. It makes me wish I was still a child.

I love Phoenix Children Hospital they have the most wonderful staff of doctors and nurses so attentive and helpful and caring and loving and they need to gather a team together and go around to other hospitals in the valley and teach what really needs to happen how a hospital should really treat their patients Phoenix children is wonderful my child has the best care I can't thank them enough and we're still going there for at least four more years and I thank them so much for being there. Last year my child was diagnosed with myasthenia gravis which is considered rare among adolescents and teens the doctors were so understanding and instructive and explained everything to us in terms that we could understand surgery was required and once again they walked her through it and gave her support and courage and strength to never been in the hospital before they were always there to answer any questions to fulfill any need understanding. they really care it's a wonderful place to be able to take your child with confidence knowing you're going to get the best care

Our experience with PCH was phenomenal from the moment we arrived in the ER (no ambulance). We were treated with dignity, professionalism and care. The nurses and doctors told us what they were doing and why. They explained results as well. Every single person we came in contact with - every one - seemed to genuinely care about patients as people and appeared to like their job. If we ever have another emergency while visiting Phoenix we know PHC is the place we will go for great care.

This hospital is a criminal organization. Our experience from scheduling to billing, and even the care, has been horrific and traumatic! I have taken my youngest son to many departments for medical attention (emergency room, GI, endocrinology, aerodigestive clinic, covid testing, blood work, etc.) Outpatient care is bad and inpatient care is worse!! It’s always nearly impossible to schedule appointments. We usually had to wait months for care that didn’t qualify as emergency, but was very necessary. I can’t describe how much my son suffered while we waited. There were many mishaps and neglect throughout his care. It’s really hard to contact and communicate with doctors and get prescriptions in a timely manner. Finally, the billing is absolutely criminal. It has taken us OVER A YEAR to get our bills resolved. We have to babysit the billing department at every single step. The most recent news is that the hospital misplaced a check sent for an $80,000 hospital bill. We have taken this to the very top levels at PCH, with nothing to show for it. It’s clear that this hospital’s goal is to keep children sick and bankrupt families. My middle son was recently diagnosed with childhood nephrotic syndrome (kidney disease). We got a referral from his pediatrician to PCH nephrology department. They informed us it would take them over TWO MONTHS to schedule my son with ACTIVE KIDNEY DISEASE. Instead we took him to Banner Diamond Children’s Hospital in Tucson. In the time we would have waited for a consultation at PCH, Banner Diamond saw my son, started his treatment, and got him in remission!! Plus, the billing at Banner is vastly better, especially for self-pay or health share patients. Banner, while not perfect, is a much better hospital than Phoenix Children’s Hospital. It was absolutely worth the drive to Tucson for prompt, attentive care and fair billing.

Requesting any medical records has been a nightmare! I called in to see what I needed to request medical records and get emailed a completely different set of items needed. You need to make sure everyone understands that it has a clear understanding, not everyone doing what they want.

Can't recommend them enough. We are under the care of Dr. Ali Thompson and she is absolutely wonderful. She is such a gentle soul and my wife and I feel so cared for every time we bring our son to see her. They are punctual, the office is clean, and our son loves getting a chance to see Dr. Thompson as she is so good with him. They are so good about educating us about options and helping us to make the best medical decisions for our son. So nice to know that we are tied into the PCH network to which made our experience much more seamless when we needed to see another specialist. 10 out of 10, would recommend.

Here now in the ER with my 5 year old, she is getting the best treatment possible. It seems as if the entire staff is working hard to get her comfortable. Please give Madison a thumbs up, she deserves one for starting the I v alone. Took her time to do it right the first time utilizing tools and technique. The whole team deserves thumbs up. Very grateful for this team.

This place is amazing! Before we even walk into the building we are greeted with an uplifting/positive salutation from the security guard. His dancing and cheerful personality brings a smile to us every time. The nurses, doctors and other staff are always super nice and helpful. They are very patient and we never feel like an inconvenience. Everything is well explained not just to me but to my son. They walk him through everything they are going to be doing, acknowledge his feelings, answer any and all questions he may have.