This is the Best group of people I've ever met in an urgent care care facility!!! The Dr. was beyond wonderful, kind, caring, and she actually took the time to talk to me. I would highly recommend this location to anyone.

Very pleasant visit. Immediately greeted by receptionist and was asked for my insurance information and given forms to fill out regarding the reason for the visit. Waited less than 10 minutes to be seen by a health professional. Administered tests for covid and flu and received results in about 15 to 20 minutes. All staff was courteous and professional. Definitely will return if I need to visit a urgent care facility.

the front desk lady is incompetent she doesn’t know what she’s talking about or anything about customer service. I made an appointment for 12:40 and after arriving early she tells me they are backed up and I would have to wait an hour and a half, I came back an hour and a half later and she tells me there still isn’t availability and there are three walk ins above my appointment?! one person had been waiting over three hours! the front desk lady then says I could go to their other urgent care but the same amount of people are waiting and she doesn’t know how long the wait will be. I asked her if appointments mean nothing and apparently they don’t. Her attitude and knowledge towards the situation is unacceptable and I will have to find a different urgent care with people who know what they are doing.

We went with our 16 month old who was screaming. We spent 30 minutes taking vitals and waiting to see the doctor 2 minutes. He barely looked at her seemed like he did not care at all, said she has an ear infection and left. All of the treatment he recommended did not do anything. Everyone there was a bit rude and seemed annoyed.

Honestly, I've had the worst experience with NextCare Urgent Care. I scheduled an appointment online, where I provided my contact information, and described my issue, which required an x-ray for diagnosis. Upon arriving at their office, I was told by the front office girl that they didn't have an x-ray technical there. I asked why wouldn't you call me to let me know before letting me drive all this way for nothing? She said she wasn't allowed to and it was considered turning a patient away.... But she was able to tell me when I walked in the door after wasting my time to get there. I asked to talk to her manager, only to very seriously suggest that they change their policy that they can't call if there may be an issue with your appointment. I was then seen by a provider there and then told the location I had to drive to, where there was an x-ray tech, was 20 min away. An additional 40 min total out of my way from home. And today they call to give me results and then say if I wanted medication, Id have to come in again and pay for yet another visit. I would never recommend this place to anyone. I SUGGEST YOU NOT WASTE YOUR TIME LIKE I DID.

Came in for chest pain, was sent to get an XRay and never received a follow up call. I tried calling to find out about my results and could never get to speak to a representative after holding for over an hour. The app was not of any use, my results never got posted on there either even after waiting a month for them to call me or post them on the app. Over all horrible communication and customer service, would recommend any other urgent care if possible! Or better to wait to see your primary care doctor even if they can’t get you in for over a week considering I’ve waited over a month and haven’t had a follow up and my chest pain hasn’t gotten any better.

The front desk, MA, and provider were all extremely patient, compassionate and helpful when I came in barely able to walk, in a lot of pain, and in a little bit of a panic. The experience was a reminder of how reassuring it feels to be on the receiving end of care that is professional, calm, and orderly. Thank you Desert Ridge team!!

Our favorite Urgent Care. The staff is very professional and great location. All the females doctors are great. Big thanks to doctor Tiffany Riddle for all the help and Alexis for making our visits more comfortable.

I recently was laid off from my job and of course just how life goes… it rains it pours. Right when my health coverage ended from my previous employment, I had a health issue arise and had to take myself to the nearest urgent care. I am sure glad that I ended up at this one! The entire experience was wonderful, the front desk gal was so sweet and immediately greeted me with a Goodmorning! I explained my situation and she walked me through ways I could save on my visit. So thoughtful and kind of her! I was then taken back and my doctor, Karen, was phenomenal. She listened to all of my concerns and it seriously felt like I was on an episode of Grey’s Anatomy! I could tell that all the employees really care about each person that walks through the door. I will definitely be back! (Hopefully not soon) but if I have another health issue arise I know where to go (: thank you NextCare!

Great care! Scheduled my appointment on line at 7:35am for a 8:30 scheduled appointment. Was seen on time by a super team. Excellent patient care. I had to see someone and my regular doctors were totally booked. I have been to NextCare before and it has always been a good experience.

It’s always hard bringing your little ones to a non-pediatric medical office but they were amazing with my 7 year old daughter. I’m so grateful! Thank you Lucas G.! We are truly so appreciative of your kindness towards our daughter and how amazingly you handled her!

Overall good. Front desk is very friendly. My NP today was awesome and very friendly/explained everything. If you do go in the morning, definitely be prepared to wait!! Mid day is better before lunch.

This place is disgusting and disgraceful!!! The completely incompetent doctor or whatever she even is couldn't manage to send my prescription to the pharmacy for 3 whole days and the front desk staff is woefully clueless and unaware of how to fix basic issues. If you want terrible customer service, an uneducated doctor who can't do the bare minimum, and a delay on getting your sickness treated then go here!! They have no problem charging you the bill for the incompetent service but will not be able to assist when it comes to actually doing what you paid them for. Save yourself the headache!!

I needed help with an injury so I went to their closest location at Desert Ridge. The sweet, kind yet highly efficient front office girls were top notch, greeting me with smiles galore, with an eagerness to assist me in getting signed in. The back office personal were understanding, patient and caring, and very highly skilled! Mad props to Abigayle, Ryan and Tsosie! Thank you one and all, for your kindness and professionalism.

I really like this location. You can check online how many patients are waiting before you head over to the clinic. I will head right over if there is under three but if there are more I like to schedule an appointment if there is one available. The providers I have seen have all been great. I have brought my kids in for everything from a Covid test to stitches and have always had a great experience.

Excellent appointment this morning! They got me right in and all staff members were very professional, caring, and kind. I was seen by Dr. Sehorn who gave me several treatment options to relieve my symptoms. She did a great job explaining all appointment diagnostic and treatment instructions as well as made sure I had a written copy to take home for reference. I was so pleased with my experience here. This team clearly cares a lot about the wellbeing of their patients.

Dr.Shapiro was the absolute most help I’ve had in years. She was caring, had lots of recommendations and was very knowledgeable. I highly recommend seeing her. Oh and her medical assistant was very nice and helpful as well!

Everyone here was so kind & caring. The doctor was very thorough and took her time. It was clear she cared about my son. As good of an experience as you could ever expect in an Urgent Care type of situation.

Showed up with my three year old about 30 mins early for our appointment. We were taken back before our appointment time and left in a timely manner. Everyone was great with my son, and he received quick and quality care.

Very quick getting in, really liked the doctor BUT I had a STAT order for an X-ray and they called me 7 hours later even though they had the X-ray report in 30 minutes. I had to have someone go in and pick up the report. It was for my back and I was having trouble walking. Stat means urgent/emergency and they didn’t handle that well at all. If you have something STAT, this might not be the place. Otherwise the experience was good.

We had a great experience. The entire appointment with the wait room about an hour which is not bad. Highly recommend using the online check In Feature. I uploaded our insurance card and complete all of the paperwork well in advance.

I walked in without appointment. They estimated wait time. It was right on. I was treated professionally by everyone. NP Tiffany Riddle was caring, professional and very competent. I am a physician and was very pleasantly surprised by the whole experience. Thanks.

I brought my husband to Nexcare because I had heard great things about it. He was checked out, the issue diagnosed and a prescription was sent to our pharmacy. The staff was friendly and competent. It went well. I wouldn’t hesitate going there for myself or my husband.

I am thankful to have this care close to home. They were professional and listened to our health concerns. My children and I were assessed and treated fairly quickly but thoroughly. I would recommend them to anyone. Great medical staff, and the PAs were very knowledgeable.

P.A. Kyle Dubay was excellent. Informative, professional, skilled, kind, and encouraging. The nurses and medical assistants were also very helpful, efficient, and compassionate. The only issue was that this location has an x-ray machine and technician, but the machine wasn’t working.

NextCare provides an option to make appointments on-line and then wait at home until it’s app time. Very convenient. The attending PA was very courteous and answered all my medical needs. I Recommend this clinic.

Made appointment for 7am. Staff was ready for patients. Online registration system was very good and easy to use. PA that saw me was attentive as I described my symptoms, he asked questions then gave me two treatment options. Excellent experience

each time, it was easy to get an appointment, it's an easy check-in process, the staff is friendly, and i was taken pretty much right at my appointment times. My only criticism is: that there's no way to reach the clinic directly, so if you have a follow-up question or additional information you'd like to give after the fact, you can only call the national number and wait on hold 20 minutes for them to send a message to the clinic. there should at least be an email or messaging system online.

Great experience. Been here on multiple occasions. Always very friendly and don't have to wait long. I usually see the same doctor and she is really really good. Although she isn't my GP she gathers a ton of info and does the very very best she possibly can. Thank you for the great service!

Brought my son to Urgent Care for a high school physical on a Friday afternoon. Short wait time! Staff was helpful and pleasant. Dr. had great bedside manners and was thorough. I recommend the Tatum location to anyone seeking treatment.

Vacations plans ruined by bad weather and then contracting COVID. Hotel staff recommended NextCare and I found the service phenomenally good. The staff was friendly, professional and efficient. Fast, comprehensive care with excellent protocols for risk mitigation for staff and patients. Kudos.

The staff here is very pleasant and professional. I need to give an average rating due to the procedure they have after checking in. They make you go back outside and wait in your car (if you have one) until they call you in. I was there in August and it was brutally hot and I was there last week and it was brutally cold, yet I was expected to wait in a car until they were ready for me. The pandemic is over; are they aware of that? I think I will find a location that allows the patient to wait inside.

Taylor, Kay, and Marla are an awesome team. I brought a family member here for an injury and they did everything possible to treat her. The Desert Ridge location always demonstrates professionalism and excellent patient care. I’m so grateful to have them in my neighborhood.

Medical practitioners that I met with were very nice and helpful. What was not good was the communication with all patients that the doctor was running late in arriving (an hour late). The front desk person should have given the couple of people waiting periodic updates. Things run late these days, but communicate and be honest. Also, there is a large sign on door before entering that masks are required. I was the first to arrive wearing a mask. The next person came in with her son, both not wearing masks. Nothing was said to her to put on a mask. A man came in next not wearing a mask. He was asked to wear a mask. This rule should apply to ALL no matter what the ailment each has.

It went well. The nurse practitioner and her assistant were wonderfully kind and personable. The nurse was very thorough in her instructions, and I couldn’t have been more pleased. I have to say that the experience of not being allowed to sit in the waiting room, but being told to wait in my car until they called me, and then being given instructions to come to a door around the corner, and to find the exam room by myself was strange and unsettling. There were no explanations given, so my imagination led me to many uncomfortable assumptions.

Made an appointment for 5pm, as that was the earliest available. Arrived 10 minutes early (4:50pm), checked in, and waited. Waited until 7:40pm and then went to the front desk. The only response from front desk, "You have another person in front of you." What is the point in making an appointment if your appointment time is irrelevant, and you allow walk-ins ahead of those who made an appointment? Again, what's the point in making an appointment? Customer service was terrible. They couldn't care less. No, "I'm sorry it's taking so long" or "Let me see what I can do to speed things up", nothing. I would not recommend this location.

I have gone to this Urgent Care multiple times over the past few years as it is close to home. I absolutely adore everyone who works here, as they have always been accommodating and empathetic of me as a patient who is often anxious about their condition. A lot of urgent care’s can feel very fast, in and out, one and done but this one makes me feel relieved leaving it everytime.