Everyone was so kind and helpful. The provider I saw took the time to show me the x-rays and talk through the issues she saw. She gave me immediate care instructions and a referral to follow up with a specialist. Thanks also to Allen for wrapping my foot, taking the x-rays, and helping me get out the door. Very quick and respectful care all around.

Scheduled appointment by cell hone access. Visiting from another state and had no idea where to park. That was the hardest part. Reception area was void of patients, clean and tidy. The paperwork was minimalistic. Once called at my scheduled time the process again was very easy and the Doctor was right with me. He was extremely friendly, efficient, we worked out my treatment plan and he left the room for a few moments. He returned with prescriptions sent out to my pharmacy of choice, release for going back to work, 5 pages back and front of various medical information, address & phone number to the pharmacy. It's been several days since my visit. As a RN I am amazed at this very efficientprocess. The doctor hit the nail on the head with treatment and I have begun feeling better.

Exceptional patient service. The staff are kind and efficient. I easily booked an appointment online at 11pm the night before. There were several people ahead of me when I arrived, but I was still out of there within an hour. The doctor was helpful and informative. In addition to a very successful visit, they went above and beyond for me later in the day when my primary care was refusing to refill a vital prescription related to my diagnosis without a visit. Truly felt that they cared about my health and well being far more than my primary care. PC was just upset that they didn't get any of my money. So grateful that this Banner urgent care is available so close to work if I need them.

Everyone was friendly. We didn't wait long in lobby before being called back. Dr and nurses were professional and made you feel comfortable. We will be returning here whenever the need calls. Highly recommend this place.

Lori and her medical assistant were amazing today! I was in and out within 45 minutes, and received excellent care. The staff was so kind and helpful. Highly recommend!

The visit was fine. They sent in a prescription which was unavailable and insurance company only approves the brand name, not the generic. Called Banner, asked if they would give a prior authorization to the insurance company or if they could substitute the prescription. Was told no on both counts, they told me to drive back and pick up a physical copy of the prescription so that I could call around to see if anyone had the brand name. Called around, called them back and asked them to send the prescription to a different Pharmacy and was told no, that my only option was to drive to one of the banners to pick up a copy of the prescription. The prescription in question is for ear drops, not a controlled dangerous substance, not something addicting, and not something dangerous. It's the next day, I'm still in pain, and I still don't have medication. Maybe I'm missing something here but from my point of view this could have been handled better. Edit/addition: as soon as i posted this.1 star review, banner replied (bot?) thanking me for my 5 star rating from a year ago? Also, knowing how slammed medical staff is and how much is out of their control, I give them a lot of leeway. This time though, I don't see why this couldn't have been handled differently.

The staff was truly friendly and the Dr was great too. I made a appointment I they got me in quick and the Dr she was good but they had to send me to Banner Hospital due to my issues. Over all it was great I give them a 10 Thank so much . The waiting area was clean

First time at this urgent care & was pleasantly surprised by my encounter. The doctor, Ire, was very pleasant & answered all my concerns. I was treated with dignity & respect by a highly trained kind individual. All my needs were met at this one visit & I get to keep my leg! Woohoo! Thank you Dr. Ire..you deserve a bouquet of flowers.

Awesome Staff.. From the Front desk to The Treatment Room.. All staff I had interaction with were Great.. The medical assistant was great she made me feel comfortable and at ease even though I wasn't feeling well. And the doctor who treated me made me feel assured I would be fine.. AWESOME Team at One North Central..

Thank You Banner emergency team for the wonderful care you gave me, when I was not feeling well. It was easy to make appointments; the care from the staff fast and precise to the care I needed. Having a sinus infection addressed immediately and sent prescription right away to my pharmacy. Am on my way to recovery. I would recommend this place to everyone. Thank You again. EV

I'd be happy to re-rate Banner with a 5 star if they could get rid of the stupid masks. The CDC says they're no longer needed so time to step up and get with the times! Everything else was great. Re-rating this as they have finally gotten rid of masks. Since this has happened I can't say anything bad. They have been phenomenal! Highly recommend, and I had a pretty major specialized one surgery. Dr. Carter had been fantastic.

I live out-of-state and arrived in town this afternoon. I was not feeling well and made an appointment online with Banner Urgent Care (after a google search). Upon entering Banner, I was immediately welcomed and completed the necessary paperwork. My wait was minimal; then I was escorted to the examination room to have my vitals taken. The Medical Assistant was very professional and personable; her service was excellent! My visit with the Doctor was information-based, with her asking questions regarding my symptoms and history, then she continued with her assessment. I received excellent service and care from all staff members for my symptoms from start to finish. The Doctor also gave me excellent information for follow-up!

Amazing ,fast friendly medical service. I have been taking my son here and myself for the past year and I am very happy with results. It's the fastest urgent care ever. 100% recommended.

We were in Phoenix for only 48 hours and needed to see someone. Clinic is in a safe part of downtown. The team here was wonderful. Easy checkin and I was back in a room and being see by an APN before I could finish signing the paperwork! Ronnie examined me, had diagnosis and had me on my way in less than 15 minutes. Professional, clean and efficient. Strongly recommend this Urgent Care Clinic.

I like VRI for ASL interpreter so I could understand what doctor had to say. They should leave VRI on for nurse too. Not only for doctors. Should be both all times. Nurses talks too. I missed what they had to say. Hope better and improvements later time thank you

you are excellent. Many care facilities are really not up to par, very disturbing. you can’t see your doctor, no appointments, we will not go to the Er you actually get sicker there and people are coughing all over you and there is no real emergency except when an ambulance arrives . it is hard very hard to find a spot open and when we get there you are on task, efficient, helpful and kind. My doctor did not respond to my needs, so mixed up just thank You all for doing your job under the circumstances. Joanne Anderson

In terms of industry standards, they are up to par and very clean physically as well as in regards to how they “treat” their patients. The problem arises with the fact that they suffer from the same tropes the rest of the medical industry does. They care not about how well they can help the people who walk through their front doors, but moreso about how many pharmaceuticals they can put you on and how much money they can siphon from your wallet. The staff were obviously courteous, but unfortunately have fallen victim to the dilemma of choosing between political rhetoric and doing what is actually best for their patients. Hopefully they can soon start to prioritize the latter rather than the former.

If I could give this place no stars I would. DO NOT COME HERE IF YOU HAVE ANY OTHER OPTION. You can’t get anyone on the phone to get test results. No one answers the phone at the front desk or the billing department. I’m a veteran and was sent to this urgent care by the VA a month ago. I’m not charged for these visits, they’re free to me and any costs should be billed directly to the VA. Banner sent me a bill last night for $400 for this visit. Which is wrong. But I literally can’t get anyone at this place to answer so they can fix THEIR ERROR. The clinic doesn’t answer the phone, they don’t return phone calls and the billing company they use also doesn’t answer the phone or emails. I’ve called this place so many times with no response or reply. They want you to get so frustrated with trying to contact them that you just stop trying and give up and never get any help or resolution for the issue, which isn’t going to happen with me. VETERANS BEWARE, this place will send you a bill for ‘treatment’ you don’t have to pay for.

I couldn’t get in to see my normal physician, and needed to see a health care provider quickly. I made an online appointment at Banner Urgent Care, which was fast and easy. I was seen quickly, with practically no waiting between preliminary exam and main exam. Everyone was friendly. I was in and out with all of my issues addressed. I’m happy with the experience and grateful for the help. Thank you.

Very pleasant experience (as much as an urgent care visit can be). Showed up without an appointment, minimal paperwork and pay copay, then called back. I showed at about 1030 am, and was on my way by 1130. Everyone was friendly & personable. About the only negative was the big piece of plastic at the reception desk made it hard to hear, but that’s mostly my hearing and masks prevent lip reading.

This was seriously the best Urgent Care visit I have ever had. The staff were delightful! They welcomed me with smiles and were genuinely concerned with my issues. The MA was so sweet and timely, and the PA was in my room in about 5 minutes. She throughly reviewed my history and offered medications that were appropriate. I was in and out in about 25 minutes. As a critical care nurse myself, it was refreshing to see passion for what they are doing and who they are helping! Loved this visit!

Nice staff and very clean. Parking is difficult but the service was fast. Of course service wins out in this case as service is much more important than parking. When you go to check in online if your location is not, check this location, when all the others were full with appointments 8 hours in advance, they were not.

I had the worse experience there today. Janelle Hanna was the worse PA ever. Her bedside matter was the Rudest. They got the last $40 co-pay out of me. I'm not sure if Janelle Hanna is aware that it's against the law to refused anyone medical assistance. And, if I did have the choice like I once did back in the day! I would have went to Banner Medical Center Emergency Room instead of going to Banner Health Urgent Care.

I made an appointment the night before. Went in and was seen early. All staff the receptionist, nurses and doctor were all great. I am here from out of town felt welcomed. Thank you for you services!!! The place itself was very clean and kept up! If in need of urgent care I would definitely go back!!

It was so easy to make an appointment online. There was no waiting and this particular Urgent Care (One N. Central Ave, Phoenix) is very clean and well-managed. The NP, Margaret Van Liew, was excellent, kind, efficient and answered all of my questions.

I made an appointment this morning and the entire staff was so kind and polite. They took the time to explain everything to me and made me feel so cared for and comfortable.

I was refused care from the team at this location because I was not symptomatic. The team does not value a patients right to choose or use their insurance benefits. Not a great experience and I have contacted customer support. Andrea was very dismissive and called for the help of a provider to tell me that I could not be seen. She was not friendly.

Excellent service here. Andrea was kind as she welcomed me. Both docs, Deborah and Mike are top-notch. They took time with me and were very professional. Highly recommended.

Everyone was super nice and accommodating to our needs. We needed to confirm placement of feeding tube. We were able to make an appointment on line and did not have to wait. We attempted to go to the ER the night before and ended up leaving after waiting 2hr+ and the staff was rude and dismissive. It was refreshing to be able to have our needs addressed. Great team, thank you!

It was different place in down town phoenix and the doctor was happy and cheerful alot different from others I seen I think his name was Dr Steve and I believe Iwill go back there, other urgent cares were a day out just remember to bring change for street meter. And they do x-rays too somes dont

I will never go to another urgent care again! This is will now be my go to urgent care! From start to finish everything was so easy and fast! The doctor was absolutely amazing and made me feel better knowing I was in good hands! Wish I could give more stars! This is the first urgent care iv been to that has made me feel they cared abt me.

I would recommend anyone with any medical condition to go here. Everyone was nice and kind which is priceless to me! If I could give you a 1,000,000,000 stars ⭐️ I would!!!!

I was seen in urgent care in Central and Washington in Phoenix and my experience was excellent the provider was knowledgeable, informative and explained procedures in a was that was easy to understand. A got a breathing treatment some other medication and left feeling much better.

The nurse practitioner was thoughtful, kind and thorough. She genuinely cared to help with my wellness and not what I just came in for.

The staff and nurses were excellent, and I'd give them 5* if I were rating just them, but the rest of my experience there was awful. I was 1000 miles away from home and came in with a destroyed knee and dislocated shoulder (same side) from the kind of martial arts accident you can't watch without cringing. The doctor just seemed disinterested. I can put no weight on my leg. He gave me crutches I can't use because of my shoulder, but made me try anyway (and I think that may have done more damage to my shoulder because the pain was even worse after), and although he acknowledged the crutches wouldn't work, just shrugged when I asked several times what on earth I was supposed to do to get around. The only knee immobilizer they had was too small to put on me. They don't prescribe pain medication. They don't give handicap parking placards. I didn't get any instructions about icing/elevating/wrapping my injured parts, or what I might do to find what I need to be mobile enough to get by until I can get home. He just left me in a ton of pain, no mobility, no instructions, and no solutions. The worst of it is I left there with a huge predicament. I had no way to get from our car to our hotel room. I'm 6'4 and 235, so my wife can't carry me, and it was 117° in Phoenix, so sleeping in the car was not an option (plus what about using the bathroom?). We drove all over Phoenix, and, thankfully, we ended up finding a place where we could buy a wheelchair. This was a Friday afternoon, and I don't know what I would have done if we hadn't found that place before they closed for the weekend. Could have turned what was already a nightmare situation into something much worse. Again, the staff and nurses were great, but I cannot recommend this place anyway because of the doctor's lack of concern and at least in my case, they just weren't able to do anything to help.

Met basic needs. Nothing special; staff just going through the motions. Couldn’t understand what they were saying; they spoke quickly and mumbled.. plus, some wearing masks. Thought they were pretty unclear about everything actually, except getting $ up front. No printed material on walls nor verbal about how to provide proper urine sample. No explanation prior to steps they were taking. I’ve worked in healthcare, so I know the drill, but it makes a difference. I was surprised not to see that. No after visit summary nor instructions, I had to clarify next steps, etc. Nice enough people, but could be improved for sure.

Made an appointment for 1:30pm. Was told to arrive 10 minutes before appointment time so I decided to come 15 minutes early to play it safe. I thought by making an appointment and coming in early I would be seen in time. It took until 2:30pm for me to be called back and another 15 minutes on top of that to see a doctor. The doctor talked to me for three minutes. She printed off a doctor’s note and told me to drink more caffeine to cure my headache. Big waste of two hours of my day and I still don’t have a cure for my headache!! I love Banner Urgent Care, but I will not be coming back to this location.

It was horrible the Pa. Lyle miyashiro. Was so disrespectful towards my wife. Didn't lift a finger to help just worst experience ever I wanted to see a doctor about stomach pain and got a quack who doesn't even have proper credentials. Never go back because of him he seemed very combatant . Not what a doctor should act like. Everyone else was great front desk lady very nice

Made an online appointment to get in and out in just over 30 minutes. Great front desk staff. PA was quick and super friendly. They called in RX. Overall quick and friendly.

On my way home from work I stopped they had me in and out with in an hour. I thought it was going to be busy, as I was very hesitant to stop. But good thing I did as the front desk representative provide great customer service. She took all my information processed it then they took me back. The physician Assistant I saw was very attentive to my concerns, even the Rad Tech was customer Obsessed. Good job guys !! Thanks for providing great quality care to all the community!!

Very quick in getting me in and out. I have a visual impairment and young lady at front desk was very kind and patient in helping me do the paperwork. Everyone in the office was extremely friendly. The best experience I have ever had in an urgent care facility. Keep up the good work!

My experience was underwhelming. Although, the providers were nice and listened well, I was left in the dark on precautions to take awaiting test results for an illness. I feel my symptoms were dismissed as not being a more concerning illness when test results indicated it was that exact illness. My experience here and with another provider just doesn't give me much confidence in the health care system at this time. I do not think I will visit this specific location again. I went because it was near my workplace. If anything, I want to go to an urgent care with hours on the weekend as test result notification was delayed because this specific location is closed on the weekends. I found the test results online and couldn't interpret the results on my own. I had to speak to (2) receptionists about the results because I had seen the results before the provider and I had missed the notification call that came at the end of the day.

I’m traveling for work and needed to be seen on a Sunday morning for an ear infection. Banner was efficient, friendly, and incredibly helpful. Definitely recommend if you have medical needs while in Phoenix!

While there was no waiting to get in, you would expect healthcare professionals to be a little more friendlier. It wasn’t even busy, the Provider hardly looked at me, he hardly struck a personal conversation. You’d expect better from Banner.

This place is great. In and out, but took the time to explain everything. Very friendly staff. Recommend this place if you need urgent care services.

Was visiting Phoenix for a Dback/Padres game and had cut my finger the day before. Realized I probably needed stitches the morning of the game and found this urgent care a couple of blocks from my hotel. The receptionist was extremely friendly as were all of the staff. The took me back immediately (the cut was pretty deep and horrible looking.) The care I received that day was beyond exceptional. The cut required 7 stitches. Was a great experience and nothing but a huge thank you from everyone at this urgent care!!

This place was great!! They got me in very quickly, but the girl working at the front desk seemed a little ornery with me when I forgot a document in my car and had to go get it. Then I got charged $40 for a sports physical which I thought would be covered by insurance, but they don’t even take insurance for physicals somehow, which I didn’t know about. The man who took me back to take my vitals, his name was Allen, he was so sweet!!! The physician who saw me was also so kind and got me in and out! Very kind staff other than maybe the front desk lady, but it could’ve just been an off day. Other than that, place was great and kept very clean!!! Would highly recommend!!

Fast & friendly

I walked out after waiting from 11:16 am to 11:50 am with a 22 month old. I feel like the staff is not children friendly. But yet I continue going there! NEVER again!

Fast, easy and convenient!

Doctor was unprofessional and didn't even send my covid test to the lab until the next day according to my results .No one checked my vitals and they were persistant about not providing me a test. She also was really agresssive when administering the test , she made sure that swab was all the way up nose for 10 long seconds in each nostril , I've had the test done before and never had that horrible experience.

Scheduling was a little difficult as the website does not work on all computers. Also blood draw had to be done twice as tech did not enter vein correctly.

The staff was nice but I've waited 14 days for test results and still nothing. I can't get ahold of anyone and no one returns my calls.

All the medical professionals in this office were wonderful!!!

Probably the worst experience I've had at this facility to date. Came in for back flare-up. I'm not new to this: steroids, maybe a muscle relaxer. They looked at me like I was fishing in a methadone clinic. Tell me I can't have steroids because of Covid. I only came here because I moved DT and my PCP of 20 years is in Avondale and I didn't want to make the trip. Anyway, I went to my PCP the next day. Said they're actually treating Covid with steroids and antibiotics and these Banner people are fools. I like being stereotyped and profilied when I come into a facility. Good feelings. My money spent though.

June 18th I had stubbed my toe extremely bad and it popped out at a 90 degree angle. I had popped it back and got online to make an appointment for an x-ray at Banner Urgi Care on Indian School in Arcadia. I show up for my appointment and there is no x-ray technician working that day. So then I was instructed to go to the location on Central in Downtown Phoenix, where I would then have to wait because I have no appointment at this location. I get to the Central location and after about 45 minutes I get called back. I tell them that I think I broke my toe. The man with very long hair x-rays my entire foot basically. After the x-ray, they tell me it is not broken. My mom is an x-ray tech back in the midwest, I called her to tell her and she said to get a copy of the x-rays. She said that they should have never taken a full foot x-ray when it was only my pinky toe. She takes the x-rays back to her hospital and of course- it is broken. I would not recommend going to this urgi care chain in general. They seem to have no idea what they are doing. Especially if you have kids. DO NOT TAKE THEM THERE.

Did not help me at all

It was a great experience. Thank you.

Very friendly staff who provided time efficient and professional services!

The staff is really kind, and incredibly helpful. They had me in and out within minutes.

I always go to this Urgent care when I need to. Clean and professional. No wait.

The wait was long, but after meeting the doctor and how much time she took with me and how knowledgeable she was, it was worth the wait for sure.

Thank you so much. Everyone was real respectful and cautious. I appreciate Banner Urgent Care.

COVID testing was super fast. Results right the next day! Staff was friendly and courteous!

Though I didn’t feel well they still made me feel comfortable and safe.

Friendly staff, no waiting for my appointment time. Easy parking. I would recommend.

Second time ive been here and they were very accomadating again. I had rescheduled like twice and they still got me in early. Very clean. Polite staff.

Good customer service personnel and I was waiting for about 10 minutes lol I really appreciate the convenience of it being there for us.If I'm ever in the need to be seen I will be there.Thanks very much staff.

Best urgent care I have been to. The staff is outstanding. Doctor is very compassionate and informative.

I love this place! Fast service with top notch care! They always make sure patients and parents taken care of. My worry is always put to rest here.

Friendly staff and nice new clean facility

I have been there twice before, and they were fine. This time it was like they were in a hurry. They have you write down what your issues are and then don't even refer to that. Had to go back in and ask to have more test done. They only wanted to do a Covid test and nothing else for someone who may or may not have Covid.

Went in yesterday; was having a severe allergic reaction. The nurse practitioner was awesome and took care of all my needs. Doctor Elijah was awesome and sat down and told me what I had to do, meds I had to take to calm down my hives. She was very friendly and helpful. Thank you to ALL Banner Health Employees at that location! They were very friendly and VERY professional.

Fabulous experience went for a Covid test was in and out in 10 minutes. Fast , efficient, friendly & very clean office. Go to for all your urgent care needs if you live downtown or in the central area

I’ve had several appointments at Banner Urgent Care during the past year. It’s easy to make an appointment online & I never have to wait long to be seen. All the staff are very courteous & professional. I was in again today & had an appointment with NP Mike. He was thorough in his explanations & instructions.

Poked 4 times to get my blood. I think they had some difficulty with my routine blood draw.

Clean facility, however could use improvement in acknowledgoing patients when there is a wait for assistance.

Very nice people and quick!

I am very pleased with this Banner location , thank you so much for always taking great care of us , I appreciate all of you

Dr Lyle and staff were efficient and friendly, I will definitely go back

Great customer service, quick and clean

They got me in and out every fast!

They were very fast and efficient, they were able to explain everything clearly for me to understand.

Good Doctors

I was referred to this location from my Mom and Sister. They said they were in and out in no time. I had the same experience. The staff was helpful and caring. The provider that did my exam was so understanding and gave me clear expectations.

This place was very professional, very clean very calm. They were very kind and the supervising provider”Eric” had excellent bedside manner and was very informative and professional! Thank you for taking good care of me❤️

Everyone from check in to Nurses assistant, male taking my vitals and to doing my Covid test he did with Confidence and male NP, Stephen; all very informative. The Education Handout was great, I was able to read on the way home. I was so Nervous, but when I checked out I felt empowered. Thank you Banner for being so Wonderful to me and all your patients. Kind Regards, Tammie Perez

Fast, painless and great customer service.

They were quick and efficient

It was fast, and everyone was courteous. My appointment was at 4:00pm, and I was on my way home at approximately 4:08pm ?❤️

The staff was professional, polite and competent.

Sweet and short

The facility at Banner Urgent Care was spotless! The staff was friendly and extraordinarily helpful. I was seen by Dr. Reiff and he told me that he wanted me to leave with certainty on what was wrong and next steps to proceed. He did not rush me as I asked questions and truly wanted to help me with my arm. Everyone from the front desk, to radiology, to the PA, to the Doctor were kind and genuine and I felt cared for. This is where I will be going for all future Urgent Care needs. Thank you Banner Urgent Care!