Was there for 11 days and they treated just about everyone horribly. Overheard staff talking about who they were going to mess with the most that day. Disgusting. Also told them I was having suicidal thoughts and they released me. The staff has no empathy or compassion for anyone. Elijah and John in 1 south were the absolute worst. Constantly talking down to people and being lazy are some of the worst traits. Had a friend fall and bust his head open and John asked if he was okay my friend told him no and he literally walked away. This place needs to be shut down asap.

STAY AWAY. While there are people that say they've been helped here - and they may well have - I found the facility anything but helpful. In fact it was a horrible experience. Here's my issues with this facility: - You're stuck with a roommate; there are no private rooms. And that person could be anyone from someone who's dealing with mild symptoms of depression all the way to a full-on raging alcoholic who makes constant noises at night. Or worse. - They have an very bold bias towards military and first-responders, making anyone outside of that feel they are less-than. - Most of the staff is there for a paycheck. Very few have a the right patient, caring attitude towards a behavioral facility that is supposed to be the first step towards recovery - regardless if it's substance abuse or suicidal depression. - The Dr's (psychologists/psychiatrist) spend very little time with you; less than 5 minutes typically. So there's almost no opportunity to actually talk things out. Same for case workers. My best, helpful conversation was with a tech. - The group sessions are facilitated by people who really have no business leading a group of people in some form of crisis. At best they'll gloss over some handouts they give you. Most of the time they've got nothing of real-world experience to share or help you with. Just off-the-cuff commentary. Useless, annoying and not at all helpful. I left there feeling worse than when I went in. I simply said the right things so I could get released and out of there. Any behavioral health facility is going to be a tough environment to endure. Their first priority is to stabilize the patient from whatever ails them, be it depression or substance abuse, and hopefully get them either back home, to a safe environment or to a long-term rehab facility to continue treatment. But this first step is really critical to treat the people that come to them in the proper manner. My experience in dealing with the environment at Valley Hospital was far less than healing or helpful. If you want somewhere to go that's actually managed properly, has a clean environment, private rooms to give you space to rest and more, try Banner Behavioral in Scottsdale. 100% better.

I tried to ama out they had people threatening to keep me 30 days! They said they will partition the court. I was in pain from a rib injury they refused to treat. When I put in my 2nd ama because they made me recenend my first one with threats they put two techs on me to try to antagonize me to show I was a threat. I finally threatened to sue when they cut off phones because I asked for an ambulance and I awoled out after I finally got an ambulance! They were rude to all my family that called and was worried about me. DO NOT EVER go to that facility!! They do not care about you all they care about is getting your insurance money. They treat you inhuman. They tried to tell me I refused to eat and that I was depressed when I told them I wasn’t they said that I was and that they would hold me. They offered me nothing and refused to let me leave.. if you’re looking for help this is not the place.

The staff was friendly and empathetic. The primary provider is an exception to this. Their inpatient program does not benefit those struggling with Mental Health issues. There is one group which focuses on strategies to combat and identify certain issues and the rest of the time is idle or doing crafts. I have never watched so much Lifetime movies in my life. When I asked if I could get individual counseling or access to more groups while I was there, they stated that I was in all eligible groups and that they do not offer individual counseling. They discharge based on administrative needs, which means that even if there is no longer a medical reason to keep a patient, they will not allow them to leave because they already have too many discharges scheduled. When I tried to speak to my provider about transitioning to a IOP and get discharged sooner, the provider became combative stating that I lack introspection, do not do the work, and that no one is coming to rescue me. When I tried to see about discharging, they treated me like I was there involuntary and threatened to petition me to go to an involuntary unit. My partner called to see if it is possible to get discharged sooner, and the social worker stated that if I tried there is great likelihood that the provider will petition and that the involuntary place is far worse. It felt like we had no other choice even though I was stabilized and sleeping again. The primary provider spent a total of 5 minutes with each patient starting at 6am. The provider also exaggerated in my medical records the purpose of my intake. There was no hot water the entire week I was there and was informed that there was no hot water for weeks prior to me getting there. It was inhumane. I submitted 15 grievances regarding the provider and the facility and never received any follow up on any of them. This facility seems to only care about money and not patient care and wellbeing.

Hello my name is Greg Bravo I have been working in the treatment industry for over 10 years. I wanted to take the time to give Valley Hospital the review it deserved. I have recently did a in-service with there Social workers and case managers. I must say that I was well pleased to know that this establishment had great questions and concerns about getting my facility to learn about the services and niches that we provide so that they are careful about there recommendations to where they send there patients for step down services and continued treatment once done with them. I also want to add that they were very knowledgeable and compassionate towards us and the patients they serve. WELL DONE VALLEY HOSPITAL!! Special shout out to Sarah Richardson and her team for making our experience pleasant and well worth the trip!!

Had a family member in there for 8 days misdiagnosed and involuntarily kept longer than stated stay, forced onto meds while pregnant and they never tested her resulting in a miscarriage. I had all ID numbers ready when I went to visit but they refused to let me see my family. This place mistreats people, lies and the pictures you see here of the cafeteria, outdoor space and so on are nothing in comparison to what they actually are. This place ruins lives rather than helps. I would never use or recommend this place or their psychiatrist, specifically Dr. Ali. 99% ADDICTION FACILITY 1% BEHAVIORAL HEALTH. DO NOT GO HERE FOR MENTAL HELP.

PLEASE DONT EVER GO HERE! I went here for depression. I had to SCREAM AND BEG and cry, for 3 HOURS for an ambulance while I was in AGONIZING, SEVERE abdominal pain. I explained, in detail, my very long medical history of abdominal surgeries, blockages, tears, etc. NO ONE CARED. THEY REFUSED to call an ambulance ….for 3 hours…I had to tell them it was ILLEGAL TO REFUSE ME MEDICAL CARE. Without any medical exam WHATSOEVER, the nurse tells me I’m constipated!! Regardless of repeatedly telling her my medical history. No one took my blood pressure, my temp, touched me in any way…just gave me a muscle relaxer, a stool softener and anti anxiety meds that I didn’t ask for. 3 HOURS OF UNNECESSARY PAIN! DONT EVER GO HERE! Btw, the pain was due to a problem that required another surgery! What would happen if someone in that kind of pain doesn’t have it in them to scream and yell and DEMAND an ambulance over and over? You’re locked in…you can’t walk out the door! You’re at the mercy of people who DONT CARE ABOUT YOU! Clearly.

If your looking for help DO NOT go here. All the staff care about is drugging you up and there is no therapy of any kind. You will spend around 6hrs in intake room with loony dangerous and emotionally spent people. After you get intaked they dope u up full of meds without a doctor's approval and then you have the rest of your time Pacing the hallway because there is nothing to do but that there .. I would have been better not going in. Malpractice is normal there . Oh and good luck getting any sleep because the staff will wake you up and laugh about every 15 mins. Just for refrance I've been to a ward in Hong Kong and it was better.

Mental Healthcare in this state is a joke. I am assuming every red state it is just as bad if not worse (technically we are a blue state but not really). Very little funding, questionable ethics, burnout because too many need help and not enough money and resources to help. Having said all that I think this place is better than most and are making an honest effort. But what is really needed is a lot more money spent on mental health, job training, counseling, better legislation, less bureaucracy, fewer agencies, better training, etc etc....

my second time here and it was much better this time. great staffs m, great doc, great foods, great services...on top of that...I loved the therapy group very much this time. therapist ashlyn runs amazing groups! it was like a life changing for me!!!!!! truly innocent and pure but very caring, knowledgeable, and uniquely special. Thank you so much! I would definitely recommend this place to family and friends!

This place is so disorganized and no one here knows what they're doing. I caught covid while i was here and despite my severe depression, that they knew well of, they secluded me to a room by myself for a week and i couldn't leave, keep in mind you don't get your phone or any source of the internet in here. So all i got was a bed and a bathroom and i couldn't participate in any of the group activities, basically they only checked in on me to make sure i was alive. They gave me no therapy during this time and despite how I was at my worst since I had been there and explain how down bad I was, the most they did was get someone to watch me 24/7, and one of them fell asleep while even doing that.

I had a very severe bout of depression. The kind that won't go away. For months on end it continued, with no end in sight. It got to the point where I had not been out- of-doors for nearly 5+ weeks, something had to give. My mother suggested Valley Hospital, and I am ever so thankful she did. The Dr's, nursing staff, counsellors, and all the employees are super professional, as well as truly caring. They helped me see, through their many different programs, how to begin to breath again. Next, I was able, with their aide, to begin letting go of my many debilitating fears that kept me so locked up. Finally, by the end of a 2 week period I felt strong and whole again! Thank you Valley Hospital, keep up the greatly needed work you do!

Words cannot express the magnitude of my gratitude for Valley Hospital & their entire staff.. I’ve recently had two brief stays at this hospital & I never once witnessed anything but pure professionalism & compassionate care from their entire team.. They are patient, understanding, & amazing at deescalating during trying times & disrespect.. This staff is forgiving & treats their patients as if they are family.. This is the only hospital I would entrust with my loved ones.. There are SO many people I would like to thank, though I am terrible with names.. 2N Nurse Jen, & male nurse at night, Techs RJ & Danny & Kerry, Social Worker Michelle, Dr Ali & truly ALL of the doctors & nurses & techs on my care team, & the beautiful soul of the patient advocate with the pretty name that I can never remember, from the bottom of my heart THANK YOU for restoring my faith in humanity & for everything.. You are all true professionals & have been a blessing to me. ✌🏼💜😊..🌲🐶🧚‍♀️

AVOID AVOID AVOID!!! Came out FAR WORSE than when I went in AND without my belongings and medications that I brought with me!!! Stripped me of all my dignity. They DO NOT CARE about patients AT ALL!!!! Seriously, go anywhere besides here or you will completely regret it!! DO NOT RECOMMEND FOR ANYTHING!!!!!

Zero stars. I was sitting in on outpatient and the moderator therapist, Eve, who thank god is no longer going to be working with the women's group and will be background staff instead, made a lot of assumptions, my god-- a lot of assumptions-- and did not know how to help someone who is triggered (by her) and did a huge disservice to me. I left there worse than I came in. I walked out. She put her ego first before therapy and compassion for others. She had no experience in de-escalating a situation or apologizing to calm someone down after insulting them. Her ego comes first. She would also pick on this one girl and be kind of mean to her more than the others and I did not get a chance to ask that girl if she was ok with it. For example, the moderator would shush her even if she wasn't making a lot of noise but then the moderator herself made a crazy amount of noise (like so unprofessional I couldn't believe it) trying to set up some table that the person she was setting it up for didn't even ask for, while another person in the room was trying to tell us part of her life story that was deep and troubling and needed to be heard well. I couldn't believe the moderator's behavior. It was so odd and unnecessary. I asked to speak to someone to complain about her and they said he would call me and gave me a specific time. Not only did he not call at that time, he did not call at all. They do not care for people as evidenced by my experience and their lack of accountability. Now I see why there are so many bad reviews on Google and Yelp. To the moderator: You don't get to damage people and then walk away untouched. Do better. Also, this is not a good place for people with eating addictions or sugar addictions. They don't understand the concept well and the moderator would encourage eating ice cream to me when I was telling her I needed to cut it out-- please educate yourself already: I have a sugar addiction and an eating disorder that I told her about. They understand drug and alcohol addiction but do not help with sugar addiction. I don't even think they know what it is well enough or have done their research on the sugar addiction epidemic and how much like certain hard drugs it is. So I suggest someplace else for those issues and in fact, after my experience, any issues.The moderator may have belittled me in the group, but I am able to write this review so others know.

Very bad experience. Psychiatrist met with me once in 7 days for about 5 minutes. She stopped by 2 times after that and told me what I had told her the 1st day then she left. No talk about medications or coping. Understaffed and you generally stand in a line with numerous patients at least 1 and a half hrs per day to get your medications. A dr must prescibe all meds and they all blame one another, i.e. talk to medical Dr and they say talk to psychiatrist and vice versa. Spend majority of time doing crafts and/or watching TV. Nothing meaningful. Food is terrible and beds and pillows are awful. you need to talk to Dr if you want an extra blanket or pillow. I was in for detox and felt so sorry for the people with mental illness. No compassion whatsoever from the majority of staff. There were a few excellent staff members who actually cared. Mainly the techs who check on patients. Not a very clean facility. They just started putting GPS trackers on the patients. Staff was not properly trained. I would suggest to never go there. Do you research on reviews for any facility.

If I could give zero stars I would. This place is horrible. They lock you up and don’t let you leave. They hold people against their will. They were taking my blood everyday because they wrongfully put a diagnosis in that I was a type 2 diabetic. They only give you 3 smoke breaks. The facility is dirty and the staff is rude. They still use paper charts so they mix up patients. COVID is terrible in there and they don’t teach you hygiene or what the schedule looks like until a couple days in. I asked to leave only a couple days in and they made me stay a week then asked me to pay them $1,500 before I left. Doctors come to talk to you when you’re half asleep and make you sign documents to stay in the facility. I was not in the facility for drugs/alcohol addictions, yet those people can leave at anytime but people with private insurance are forced to stay. Plus the doctor didn’t even sign my prescriptions so I had to go to the pharmacy 2x. DO NOT get your mental health treatment from this hospital.

I've seen positive changes at Valley Hospital. I first went to Valley Hospital, inpatient, in 2017, and the particular unit I was in, had a corrupt doctor. He was rude, unsympathetic, and wasn't following hospital policies. I see the doctor is no longer there, which is great. I'm currently in the Intensive Outpatient Program and happy with my experience thus far. Valley Hospital has been quick and easy to get help from, so 5-stars to them.

This place is mostly bad. They lock you out of your rooms during the day even if your detoxing. I'm in a wheelchair (amputation) and I'm sooooo sore I can't move. I pleaded with the staff to let me rest in bed but they refused so I had to lay on the floor in front of my door, I'm not joking. I spoke with one of the psych doctors and he said, " I could give medicine to ease the withdrawals but I make them suffer some so they will learn a lesson" . Food is good and you can smoke one cigarette three times a day but other than that this place is bearly one notch above community bridges. Run!!

I went to the intensive outpatient program (veterans group) here a few years ago now and it was life changing. Valley Health created a safe space for us to open up and share our experiences not just on an emotional level, but a spiritual level, so that we could heal. The psychiatrist was helpful and very knowledgeable on medication. It was a chore to go sometimes, but through group therapy we were able to relate to others and speak life and love into each other when we felt we didn't deserve it. The medication helped me immensely, as I had had a chemical imbalance from an extremely young age and had chronic mental health issues. The facility was clean and the staff really cared for us. Nichole in particular was my counselor, and she was deeply involved and made a lasting impression. Her methods caused some real breakthroughs in my heart and mind. I can understand for others not being able to leave it is frustrating if you get into the inpatient program... Unfortunately if you are at risk for suicide or homicide you will not be able to leave for awhile as that is the law. It sucks, but these people are here to take care of you, not cause you further harm. In a perfect world, they'd be perfect. But dealing with extreme mental health issues is tough and they do their very best. Overall I'd recommend going here if you are struggling. It is difficult to get help, but is it so worth it.

I Freaking Love This Place!!! I’ve been here 5 times in 2years! I call it my home away from home! The staff is my favorite by far! Hopefully you get lucky and are put on the “Military” wing. They get bonuses and haircuts on the weekends! Most the Staff is from Africa, so it’s really hard to understand them most the time. The Drs and Group leaders are pretty much White so you’ll understand them lol. Idk how this hospital got overrun by Africa lol 😆. By it is what it is. 🤷‍♂️ When it comes down to it I’ll forever only go to valley hospital from now on! It just works for me there. The food is amazing and you eat 3x’s a day!! Then they set you up with all the aftercare you need. Also they definitely drug you up pretty well so you don’t have to worry about all the terrible detox side effects. Just get through the first 30-40 hours and take your sub carefully. You Got This Lil Soldier!! Sobriety is within your reach if you really want it!!

I'm appalled. It's clean enough but even the employees hate it. There is no regard for patient care because the staff is too stressed with business matters they cannot control, most likely new management. I felt like I was trapped. I was lucky enough to have great nurses and techs, but some were ready to call you a kindergartener in your face, forgetting you are healing. This faculty and facility needs serious and severe work on the medical department for rehabilitation. Staff tends to forgot to stay off the phone.

I was at Valley for an entire month during August 2020 and in their PHP outpatient program in December. During the inpatient stay, Nurse Janet was phenomenal! She constantly worked for the patients, and we all looked forward to her shift. I remember several informal “therapy sessions” with Janet. I truly loved her. I also got to know Lemuel, who quietly and thoroughly cleaned all the rooms every day. Lemuel always smiled and was quite the philosopher. Andy, the AA therapist, was great. I am still using techniques from Rhea, the day program therapist. She was so caring, kind, and inspirational. Thank you, Valley.

My family member was here for a month and the staff was very kind during intake and visiting hours and she had a good stay during that month. With all the coming and going the facility is difficult to keep up but we thought the hospital did a good job. The only material issue I would say we had was when we tried to call in to speak with the patient, the phone transfer process was a little messy. Myself and another woman on hold ended up talking to each other on the same line and so we both had to hang up to try to connect to the patients again. I had to call several times to properly get transferred. Other than that, I think the staff and facility is well maintained. Obviously a hospital isn’t meant to be a vacation or a resort. It’s very secure which we appreciate as it kept our family member safe.

My husband was brought here by ambulance. The ER staff was good and was able to get CT and MRI scans quickly. However the next day was horribly slow (over 6 hous) in doing the follow up therapy and cat scans. We eventually asked to be discharged Without the tests.

Caring staff, great food, smoke breaks, medical and peer support. After detox you have the option to enroll in IOP program that is amazing too. I have no complaints.

WELL I HAVEN'T BEEN IN VALLEY SINCE ( 2018 ) OCTOBER 24 TO 31 THEN OUTPATIENT NOVEMBER 1 TO DECEMBER 12 THEN VALLEY HOSPITAL HAD A GRADUATE GROUP THAT MET EVERY WEDNESDAY I WENT TO THE GRADUATE GROUP ALL THUR 2019 AND UP UNTIL MARCH 2020 WHEN THE PANDEMIC HIT ( THEY STOPPED THE GRADUATE PROGRAM MARCH 11 ( 2020 ) THE ENTIRE STAFF BOTH HOSPITAL AND OUTPATIENT IS FANTASTIC ( LIKE NOW IN JULY 2021 I GUESS THEY DO EVERYTHING WITH ZOOM ( WITCH IS ) VIRTUALLY ( AND PEOPLE CAN USE THEIR COMPUTER OR SMARTPHONE ) I AM JUST GUESSING THAT'S THE WAY THE VALLEY HOSPITAL DOES IT NOW ( JULY 2021 )

This place is absolutely amazing , the staff was so compassionate , I am a mother who’s son struggles with addiction & Glenda at the front desk was so kind , compassionate , patience . when i called the staff was so helpful and nice . I was at a previous place with my son whom almost died and the experience was not so good , so to come here with the staff whom was completely different . It was a breath of fresh air . I would recommend anyone who struggles with addition to come here and anyones family who has someone who struggles with addiction that this place will treat you and your love ones like gold

2018 IT'S AN OUTSTANDING PROGRAM BOTH OUT PATIENT AND IN THE THE HOSPITAL ( 2018 I WAS IN HOSPITAL FOR 7 DAY'S OCTOBER 24 TO THE 31 THEN OUT PATIENT FROM NOVEMBER 1 TO DECEMBER 12 ( 2018 ) THEN THEY HAD A GROUP FOR THE GRADUATES I WENT TO ONCE A WEEK ON WEDNESDAY FOR THE YEAR ( 2019 ) AND UNTIL MARCH 11 ( 2021 ) THEY STOPPED THAT GRADUATE PROGRAM WHEN THE COVID - 19 PANDEMIC HIT ( AND NOW IN 2021 JULY THAT MIGHT DO EVERYTHING WITH ( ZOOM ) I THINK IT'S CALLED ( VIRTUALLY ) ON A TV SCREEN OR COMPUTER OR SMARTPHONE.

Worst experience i have ever had!! Most of the nurses and techs are friendly. There are a few that you can tell just dont want to be there. The Drs and psychiatrists are horrible!! Rude...want you in and out of their office! I never spent more than 5 minutes with them. Beds sre like bricks! Food is awful!! Groups consisted of a tech throwing coloring books on the table!! Facility is dirty! I woke in the middle of the night to use the restroom ...to find cockroaches in the sink, shower and floor! This is a place that is supposed to help but it only made matters worse!! I absolutely DO NOT recommend!! Far too many other options!!

Buspirone cause me not to sleep for 10 days and I had high blood pressure. I checked myself in before I did something dangerous. Staff was great except one impatient nurse. I let them know before I left. Had a great psychiatrist. Followed up with my my psychiatrist afterwards. I'd recommend valley hospital.

Great people, great care. Very compassionate and helpful! ❤️

I had alcohol treatment nine years ago. Excellent treatment. Broke my addiction. Saw a doctor every day.. individual and group therapy. It's still remains with the individual to make that decision. It's not a "cure".

Valley Hospital has been a staple of the community for decades! It’s been a pleasure to work with them for our clients discharging and it feels good knowing our clients are going to a safe space! Jake, Russel, Bekka and Jessica are great! Nick Phoenix Medical Psychiatric Hospital

My visit was a few months ago. Valley Hospital saved my life. There are a few things that could be improved, however these minor inconveniences are far out numbered by how incredible my experience was here. I have Dissociative Identity Disorder, a highly stigmatized, controversial disorder. The social worker on the second floor all-female unit treated me with the utmost respect, something I have not been provided by other mental health providers. The food was delicious 95 percent of the time, however, I will note there are not many vegan/gluten free/other options. If you aren’t served the main course, you can request ramen, a Gardein burger, a chicken breast, or I think grilled cheese or PB&J… I don’t exactly remember. The nurses are incredible; the first night, I had to do a TB test, and needles are very triggering for me. One of the nurses held my hand and talked to me to calm me down, because I was hyperventilating. She told me about her kids my age, and distracted me from the needle. She is the sweetest, and although I don’t remember her name, she is forever etched into my memory… she was on the bottom floor unit I think. She made this scary intake process so much easier. The psychiatrist did a great job listening to my needs, and did everything in his power to make sure I was taking the proper medication for me… we tried a lot of them, lol. I stayed for ten days, and it was a much needed mental health vacation. I came out glowing with a joy I haven’t felt in years. Thank-you Valley Hospital.