Red Lobster image

Red Lobster

Restaurant Bar Family restaurant American restaurant Seafood restaurant Event venue Crab dish restaurant Angler fish restaurant

Lively chain restaurant serving American seafood standards amid New England-themed decor. People often mention good, service, great, shrimp, time, restaurant, waitress, server, dinner, friendly,


Address

10220 N 28th Dr, Phoenix, AZ 85051

Website

www.redlobster.com

Contact

(602) 943-1163

Price rating

$$ $$

Rating on Google Maps

4.20 (2.7K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: good (28) service (22) great (21) shrimp (19) time (16) restaurant (16) waitress (15) server (14) dinner (12) friendly (10)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 JESSE JAMES C. 9 months ago on Google
    I have been going to this one for decades. Its a tad hidden and away from the main street. This is a very well cleaned place. Service is excellent and the managers are helping out as much as they can and remain visible at all times. This is a mid range cost for the menu. However well worth it. They do get packed so if u have to wait, do it. You wont regret it. Lots of parking and well lit. Kid friendly. Regina is a Amazing server
    6 people found this review helpful 👍

  • 5/5 Melinda L. 2 years ago on Google
    If you sign up for the rewards ... it does pay forward. I received a free dessert for my birthday 🎂. It's always a plus on Monday's because they have all you can eat shrimp 🍤. I loved how tender, juicy and flavorful the shrimp skewers on this visit. Not to say the walt's shrimp wasn't tasty. The menu once again has changed.
    4 people found this review helpful 👍

  • 5/5 trina h. 1 year ago on Google
    Food was delicious and our server was extremely attentive and quick. I believe his name was Travis, or Trevor. It was a memorable lunch with my beautiful sister and Momma!!
    2 people found this review helpful 👍

  • 5/5 Jamillah B. 2 years ago on Google
    We had a short wait to be seated. But I must say the visit was enjoyable. Courtney working the front as a hostess made the visit a blast from the beginning to end. Our server was just as pleasant. Even the manager noticed us standing waiting and she came right up to make sure we were being helped. I'd say the staff on today did a great job, thanks ladies. I'd surely go back to this location
    2 people found this review helpful 👍

  • 1/5 Rainie A. 3 years ago on Google
    Not a good experience via the location off of Dunlap and 27th ave, bathroom smelled like rotten eggs n the food wasn't done all the way...not a good experience
    1 person found this review helpful 👍

  • 5/5 Kat “K” M. 1 year ago on Google
    If you're a seafood lover but no longer live close to the ocean, Red Lobster is the place to go. Our server was excellent and even gave us a free ice cream when they found out what we were celebrating. If you're on a budget you may want to keep it in mind for a special occasion. However, if you catch their feast specials, the prices are exceptional.
    1 person found this review helpful 👍

  • 4/5 Donna B. 9 months ago on Google
    Lovely experience. Good food. Our waitress Ashley was amazing!
    1 person found this review helpful 👍

  • 5/5 Matthew J. 2 years ago on Google
    Good food worth the money And Courtney was great thanks so much red lobster
    1 person found this review helpful 👍

  • 5/5 Ascencion Victoria G. 3 years ago on Google
    Super! I loved it! Delicious and fun. Also soooo clean!
    1 person found this review helpful 👍

  • 4/5 Ms. Candice W. 2 years ago on Google
    The lobster was not fully cooked. Some parts were chewy. 🤢🤮 Management was very apologetic and even refunded me the total cost. Happy that they were willing to try and make it right; but does not satisfy the actual experience that my children had. I believe that this comment will compel them to be the best! Prosperous wishes to their team!

  • 5/5 Deanna S. 2 years ago on Google
    Had a great time, they gave us biggest tablet for just 2. The food came out amazing and waitress was very kind. Would definitely recommend.

  • 5/5 Richard M. 2 years ago on Google
    We ate at the bar and the bar back was great. We got much better service there than if we had been seated out in the restaurant. And the biscuits were better than I remembered.

  • 5/5 Adam M. 2 years ago on Google
    Its been a long time since ive been to Red Lobster but i must say, biscuits were ON POINT!! A little pricier then i remember but great service and great food! Definitely coming back SSSSSOOOOOONNNNN!!!

  • 5/5 Carissa F. 1 year ago on Google
    We came on Mother's Day. The staff were all smiles and very welcoming. We ordered the Ultimate Feast and the Bayou Dish. Everything came out hot and fresh. It was delicious. Our server was Delaney and she was quick to meet our needs. Her service was really good and appreciated. Would definitely come back to this location.

  • 5/5 joey s. 2 years ago on Google
    That's a fantastic experience at this restaurant I tried the new Bayou seafood broil to go And it was absolutely delicious. Is big cook 2 perfection I highly recommend it and this restaurant🥲😇😁😊😉

  • 5/5 Patricia B. 2 years ago on Google
    Great service and great food. The kids like trying out new things and the menu stays good.

  • 5/5 Tammy H. 1 year ago on Google
    First, thank you Red Lobster for the recognition of Teachers and school staff with your special promo. Staff was very friendly and attentive. Food Amazing! My husband got the 7oz sirloin which was cooked perfectly. I tried the new menu item, seafood stuffed fish topped with a lobster sauce. So good! The fresh steamed broccoli was delicious. And of course, the cheese bread rolls are always a must to have.

  • 5/5 Harli S. 2 years ago on Google
    We visited the location by Metro Parkway tonight (9/17/31). We had a decent size party of 9 people with some being kids. We had Roosevelt W. as our server and her was absolutely amazing. He was so polite and respectful. He checked on us numerous times and made sure we were comfortable and had everything we needed. He even made the point of telling us we were awesome when we were leaving. He was genuinely such a pleasure to have and made our night. So if you see this Roosevelt, You are seriously so Incredible at your Job and you are such a radiant individual. Thank you for making our night enjoyable.

  • 4/5 A C. 2 years ago on Google
    It was a dinnertime & they were short staffed, so we did have a bit of a wait- but not too bad. ➡️ TIP : CALL THEM AHEAD OF TIME AND ASK TO BE PUT ON THE WAITING LIST (they do not do reservations). ⬅️ The restaurant was clean. Our waitress was very sweet & kind. The biscuits were AMAZING, the best I have ever had. Our appetizers & entrées were great: order was correct and all items served at appropriate times & temperatures. The only reason I am rating it 4 🌟 instead of 5 is because our deserts were not quite up to par. The waitress and the management were fantastic and ended up comping us for 2 of them. Very impressed with how they handled it. I will definitely eat at this restaurant again!

  • 5/5 Bernie M. 2 years ago on Google
    This place is awesome.... Our server Chardonnay is an amazing server she was super attentive, has an awesome personality, and on point. And Corey is an amazing server as well too...We will definitely be returning. Food was great served hot n cooked just right. Portions are good for prices. Totally had left overs to take home.

  • 5/5 Sarah P. 3 years ago on Google
    Great food!

  • 2/5 Sarah T. 3 years ago on Google
    Food is starting to really lack in flavor. I never realized how dark it is in there until now that I'm older

  • 5/5 Kathy H. 3 years ago on Google
    Staff was excellent and food was great. Great atmosphere.

  • 5/5 Michelle L. 7 months ago on Google
    The best food cooked to perfection every thing was delciouse thank you for everything helping use with our grandma 90th Birthday

  • 5/5 Dawn M. 5 months ago on Google
    We’ve been going to Red Lobster for years Mom LOVES her coconut shrimp. This visit we were treated like queens. Service was impeccable and both the waiter and another young man(possibly busier) were both checking in and taking care of everything. And wonderful treat to our day.

  • 5/5 Jasmine C. 4 months ago on Google
    Foods always fantastic 😋 service can use a bit of speed, it was a slow day, very little people there during the time frame we were there, and yet we were waiting nearly 15 or more minutes just to get our drinks, no straws for the kids, we had to get some from the bar, no bread, we had to ask, while every time before, we didn't have this issue. We go often so I assume perhaps the person is new. It's okay to be new, I understand, we were all new at our jobs &/or careers at some point & time but waiting over 15 minutes for a drink, when our appetizers for the kids already came before the drinks and the kids were so hungry that they started eating right away and no one had drinks still, which is scary because I worry about if the kids can choke. I told them to eat slowly, as we await our drinks, seemed as if though it took another 4 or 5 minutes for the drinks, again mind you, this is also on top of the 15 minute wait, or so it seemed like a 15 minute wait, & then to hear excuses from the waiter, the staff can use a boost on the speed & accuracy. Other than that everything else was fine so giving 4.5 because I'm looking at everything as an overall event, as we have been there on going for years.

  • 5/5 Aron M. 3 months ago on Google New
    We ordered online with pickup. Easy to park directly across from the entrance. Text them you have arrived & they walk your order to you. Great location with convenient parking & very friendly crew members. Red Lobster 🦞 Does Seafood Right! I highly recommend visiting Red 🦞 For your next Seafood experience Today!

  • 4/5 Selena A. 3 months ago on Google New
    They have new management since going last year and I was thoroughly impressed excellent customer service skills from the evening manager and our waiter Justin. Me and my son enjoyed it dinner

  • 5/5 Susan D. 6 months ago on Google
    Haven't been to Red lobster in years until yesterday. The hostess was really friendly and sat us down quickly. The waitress was super nice and professional. She gave amazing service not just to us but her other tables. I will be back at this location again

  • 3/5 Mike W. 5 months ago on Google
    The food is always good and the service is always good. But the wait time of an hour or more, even 45 minutes or longer, is ridiculous when half of the restaurant or more has empty seating. Open tables and maybe 5 parties waiting to be seated. Sorry to say that we went to another restaurant down the street and were seated in two minutes. And it appeared to have as many people inside.

  • 2/5 Cassandra A. 6 months ago on Google
    This was my first time at this red lobster location. Walked into the restaurant nobody waiting and the host was no where to be found. It was just me as I was waiting for my friend to come. I finally got seated and asked what I wanted to drink from the bartender who was also my server that night and she brought biscuits and waters just in time for my friend to arrive. We both decided on the endless shrimp and placed our orders. It took forever for our first order of shrimp to arrive, our waitress (the bar tender) only refilled our waters once and upon asking for bread was told we’d have to wait (ps it came finally at the end of the meal) the table behind us was so distrusted with their service they gave their food back and left the restaurant. Our second and third servings came hot but again took some time but didn’t seem so bad because we had just finished first courses. When we were ready to leave we asked for boxes I still had bread to take and my coleslaw in addition to the shrimp. The price increased to $25 for endless shrimp and in order to get two sides as they used to do it would’ve been another $5 for that side and a drink included. When we asked for the boxes the manager gave us a snarky “I’ll do it this time but we don’t allow shrimp to leave as leftovers” well hot dang I spent all this money in your restaurant and you’re going to throw my food away. Not a good value anymore stay away or avoid unless your restaurant turns a blind eye and allows you take food with you the value is just not there and customer service extremely lacking. I wouldn’t want to work under that manager either because she doesn’t seem to be in the people pleasing business. Shame on you Red Lobster company for allowing this to take place.

  • 2/5 Emily W. 6 months ago on Google
    Food is subpar and over priced. My waitress was friendly and attentive. However the manager could use a refresher in hospitality. We had a large party and the manager trying to spilt everyone’s bill at the end was such a mess and easily avoidable. I noticed an error on my bill and she caught an attitude, said to show her the menu then said she’s not going “back and forth” with me and walked off. Only to come back later and realize I was billed incorrectly and removed the whole item off my bill.

  • 5/5 Hannah L. 1 year ago on Google
    I'm going to recommend that you ask for the lobster sauce over your French fries to achieve total mouth-gasm. I know, I know. But a hear me out, a little out of the box thinking can lead to greatness if you're willing to try. Tell your waitstaff that one of the chefs are familiar with the request. You won't be disappointed! (Sorry no pics, we got so excited we just drove right in)

  • 5/5 Jason K. 7 months ago on Google
    I have eaten takeout at many red lobsters. This one was the only one who got my condiments right. I know that doesn't sound like a big deal. But it's been a running joke in my family. Are they going to forget the butter and the cocktail sauce? This one got everything perfect and it was ready in ten minutes. Now, mind you, it was all fried food, but still. I highly recommend this location.

  • 5/5 Katie D. 8 months ago on Google
    My husband and I went to this Red Lobster today and while we had to wait 20 mins, it was worth it. The food was delicious and our waitress, Ashley, was delightful! I enjoyed our conversation and the food. I will definitely ask to be seated with her again next time!

  • 4/5 German M. 10 months ago on Google
    Really good 👍 i love coming here for a good dinner 🍽️ definitely recommend it always, definitely be back soon!

  • 5/5 Jade S. 11 months ago on Google
    Blue Dream, people acted a lil weird towards us at first. Our waitress thankfully got better

  • 4/5 Ralph campbell Mobile w. 8 months ago on Google
    Food was great I felt the manager was too rough on the waitress cause she was amazing! Plus she was trying to get things ready for a big 12 person group or more that she was sitting down and he acted like she wasn't working hard enough. You keep rocking it girl cause you did an amazing job,

  • 4/5 NDN 1 year ago on Google
    Wasn't too bad. Haven't been here in years, but the Brussel sprouts were definitely a great choice. Everything on the menu has changed a bit, and they don't offer salad with meal like they use, which was a little disappointing. Now you pay extra for it. Over all it was a good time

  • 5/5 Teresa Lynn Monaghan (Miss T. 7 months ago on Google
    I had a Mango Margarita and it was so good, a lil pricey but good. Service was Great and the food was good... I went with family, unfortunately I am allergic to all fish, but went anyway, thinking that I could have chicken or steak, but there was not a lot to choose from with chicken... So I had a dinner salad and it was huge... I couldn't even finish half of it... It was really good....

  • 2/5 Carrie W. 1 year ago on Google
    There were 2 of us & our meals DID NOT COME OUT TOGETHER. So needless to say we didn't eat together. We were sitting at the same table but that was as close as the two of us got to having "dinner together"..... I ordered the all you can eat shrimp which was supposed to have two types of shrimp (guests choice) and a side. Fried shrimp & scampi were my picks, My friend ordered a fish dinner which came with two sides. Since mine was the all you can eat shrimp, I then would have the choice to order an additional "side" of shrimp once I had completed my original two. HOPE THAT MADE SENSE! Our waitress brought my friends entire fish dinner including her sides & what I received as my dinner was a SMALL SIDE DISH PLATE with about 8 fried shrimp on it & a small condiment dish of cocktail sauce. NO LEMON, NO RICE (my side), and NO SCAMPI (which was to be my 2nd selection). When I ask the waitress what happened to the rest of my dinner she said that it wasn't finished being cooked yet and that she would bring it out when it was done. By the time the rest of my dinner did finally arrive my friend had already finished eating her dinner! Is it really that tough to bring two complete dinners to a table at the same time for two people to enjoy together?? That's the whole reason two people would go out to dinner together in the first place!! The evening was a total bust and needless to say the third type that I ordered since I never got my second choice, that third type of shrimp that I ordered never got to the table either!!! But I bet you can't guess what did get to the table with no problem.... You guessed it...the freaking check 🤬🤬! IT SUCKED!!

  • 5/5 Kris B. 3 years ago on Google
    Waiter was super friendly, I sat at bat and he got my waitress to order to go. She was nice too. Alexa. He also asked if i wamted a drink while waiting. I forgot name. Oopps so sorry

  • 1/5 Merrikck T. 3 years ago on Google
    It seems like this location is not very open to serving non-caucasian individuals. Every table was tended to promptly except two. One was mine, and one a few tables away, both parties being African American.

  • 5/5 Tina A. 3 years ago on Google
    My favorite restaurant, love the coconut shrimp with pina calda sauce, the sauce is killer

  • 5/5 Jaime R. 3 years ago on Google
    Great food great service

  • 5/5 Me M. 3 years ago on Google
    Server was asked to bring condiments such as butter. Refills on tea. Food was excellent.

  • 5/5 ed s. 3 years ago on Google
    I'll be back its fun seafood in the desert

  • 1/5 Cheri A. 3 years ago on Google
    Worst service ever!!! And the food wasn't so great either...very disappointed

  • 5/5 Tamika H. 3 years ago on Google
    Brooklyn went over and beyound with high standard customer service. Patient server, performed suggedtive selling well, build profesdional customer service rapport, anticipated her customer needs, food was cooked well and broght to table correctly. Extremely pleasant attitude. Manager was accomdating with her guess and follow up with service.

  • 5/5 Hugo G. 3 years ago on Google
    (Translated by Google) Delicious (Original) Delicioso

  • 4/5 Dylan H. 3 years ago on Google
    Staff was very friendly, food was good but not amazing. Most memorable was the server.

  • 5/5 K M. 3 years ago on Google
    A fav place for tasty Seafood. Food was super flavorful. I'll return family next time. They have so many good reviews for a reason.

  • 4/5 Jose A. 3 years ago on Google
    Food was good. Restrooms were in dire need of a cleaning. disgusting

  • 5/5 Betsy M. 3 years ago on Google
    Every once in awhile you just want something different. But our favorite dish from Red Lobster is, Coconut Shrimp. And the Pina Colada dipping sauce that goes with it. SOOOO, YUMMY! You have to try it.

  • 3/5 Judith D. 3 years ago on Google
    It was a beautiful restaurant, and amazing atmosphere! The staff was very polite, tentative, and very pleasant! Our steak was sadly under cooked, and our fish, from our fish and chips was overly grease. And the price for a shrimp cocktail is ridiculous for only 6 shrimps.

  • 3/5 Jonathan D. 3 years ago on Google
    Placed a online mobile cutbside pickup order. Arrived at stalls marked for curbside pickup. Called the number on the sign. Was told it'll be right out. Waited 30 minutes. Googled the number to that exact restaurant. Called that number. Was told order would be right out. Waited another 20 minutes. Took almost an hour to get my food. Sooo unacceptable. Food was good tho. 5 stars on the food. 2 stars for the service.

  • 5/5 michaela r. 3 years ago on Google
    seafood at this spot - very good. Staff is always nice even when they have a full house. Certainly worth going back to. Bring your appetite because portions are filling.

  • 5/5 Laura J. 3 years ago on Google
    The service was awesome. The food came out fresh and hot. And the cheddar bay biscuits should I say more.

  • 5/5 blackkatt42 k. 3 years ago on Google
    Great daily specials. Seriously where can you get a steak and lobster and two sides for $20.

  • 5/5 Steve A. 3 years ago on Google
    Great service. Excellent take out. Made sure we had everything

  • 1/5 Rosie M. 3 years ago on Google
    Service was awful

  • 5/5 Deanna A. 3 years ago on Google
    New menu, lots of new items.. food was delicious. Very clean, practicing good social distancing

  • 5/5 Jon S. 3 years ago on Google
    Great Service... same meals you know already

  • 5/5 larry m. 3 years ago on Google
    Red lobster was excellent great cut of meat super baked potato good greens great service highly recommended little on the pricey side but still a very very good meal. Lawrence

  • 5/5 Felicia W. 3 years ago on Google
    Fun and exciting. Our waitress took care of me. Celebrating with my man for his birthday 🎂🎉

  • 5/5 Brandy R. 3 years ago on Google
    Love the cheddar bay biscuits 😋 fast friendly serves

  • 3/5 Jesus A. 3 years ago on Google
    It was ok, I like Olive Garden better. No big deal but service mess our orders. Everything else was fine.

  • 5/5 Eugene W. 3 years ago on Google
    a week ago If you are looking for a place to celebrate anything WELL STOP LOOKING! Pointe of View has the best views in Arizona. The staff was friendly as well the restaurant safely follows covid guidelines. We ordered scallops, crab cake and chicken. Everything was so good plus high end restaurants usually don’t have decent portions but Pointe of View on the other hand... just take a look at the pictures.

  • 5/5 Jennifer P. 3 years ago on Google
    Always great food and service

  • 3/5 Shannon S. 3 years ago on Google
    I took him to red lobster‘s because he..... well if you know the song 🎶 you get my point.

  • 5/5 Steve J. 3 years ago on Google
    One waitress there was really good I wish I did get her name but you will know when you goes there can't miss her

  • 4/5 Dion H. 3 years ago on Google
    Absolutely love the food here and always have great service here!! Just to update: I was sincerely disappointed this time around. Our server was fantastic her name was delanie, but every single piece of meat in our meal ( shrimp, steak, and lobster ) were all overcooked our steak we orded medium and it came out medium well and the seafood was definitely overcooked and rubbery. My wife and I got the date night feast for two and a couple margaritas. They were out of grand Marnier which noone told us until it arrived and we recognized the liquor wasn't the right color and then they told us. It tasted fine but they should have said that in advance. We didn't bring these issues up as i didn't want to cause a scene and as I said before our server was great, I wish the food was better though and management should know the issues we had so they can make adjustments as needed! Tonight we were here celebrating our anniversary and I thought it was weird that noone asked us the occasion, they usually do when we come in!

  • 5/5 Jimmy's V. 3 years ago on Google
    Ooooof really good

  • 4/5 Mariebella O. 3 years ago on Google
    Pretty good seafood

  • 1/5 Michelle 3 years ago on Google
    I only am giving them 1 star because, as hubby and I, was having dinner, the waiter started seating people at the next table from us. NOT 6FT apart! I asked for the waiter to move them, he did, but on the other side of us, AGAIN, NOT 6FT.. the manager, walks up, leans her head down right over my food, and asks, is there a problem. I asked for the check, and spoke with her at the door. I explained my concern, because I care about MY HEALTH. I ask for corporates number, she says, I don't know what they will do, but ok! Luckily, they got back to me, with my concern, and addressed my concern, with understanding, and empathy, like the manager should have done!

  • 4/5 William T. 3 years ago on Google
    Great , excellent foods ,

  • 5/5 The W. 3 years ago on Google
    My wife and I ordered online and when we arrived to pickup our meal I had forgotten my phone and I gave them my name for the order. They could not find it but they worked diligently to find that my order had been placed under my pseudonym "The Wiz". The restaurant was very busy... Yet when they brought me the food it was hot, delicious and so abundant we ate for 3 days on the 2 dinners. What a wonderful dedicated staff both the servers and the kitchen staff, and all during this terrible pandemic surge. Thank you Red Lobster! 😊

  • 5/5 Holli M. 3 years ago on Google
    The food was great! Everything came out correctly and it was all hot like it should be! They are doing a great job following the social distancing protocol and the staff was friendly!


Call (602) 943-1163 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
    • ✓️ Free street parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Beer
    • ✓️ Wine
    • ✓️ Coffee
    • ✓️ Alcohol
    • ✓️ Cocktails
    • ✓️ Quick bite
    • ✓️ Hard liquor
    • ✓️ Comfort food
    • ✓️ Small plates
    • ✓️ Happy hour food
    • ✓️ Healthy options
    • ✓️ Late-night food
    • ✓️ Happy hour drinks
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Curbside pickup

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