1/5 Dave H. 3 years ago on Google
I
used
to
love
this
place,
food
is
excellent,
usually.
We
arrived
and
waited
in
our
car
until
called
in.
When
we
were
seated
it
was
the
table
next
to
both
the
bathrooms
and
the
kitchen.
Very
noisy
and
high
foot
traffic.
We
asked
for
another
table
and
their
response
was
to
go
back
outside
and
wait
again.
This
didn't
seem
right
so
we
asked
for
a
manager.
The
assistant
manager
came
to
our
table
and
agreed
with
the
decision
for
us
to
go
out
and
wait.
When
asked
why
we
can't
wait
at
the
table
we
were
at
she
told
us
they
need
it
for
someone
else.
She
eventually
allowed
us
to
wait
by
the
hostess
stand.
Another
table
became
available
after
a
wait
and
we
were
seated.
Out
of
curiosity
we
decided
to
watch
the
table
we
were
previously
at
and
it
was
finally
occupied
10
minutes
after
we
got
our
other
table.
OK,
well
time
to
enjoy
some
great
steak!
We
ordered
and
after
our
food
was
delivered
I
noticed
that
I
had
a
nice
long
piece
of
hair
running
from
the
baked
potato
through
the
steak
and
off
the
side
of
the
plate
(see
photos).
I
pushed
the
plate
aside
and
waited
for
our
waitress
to
return.
She
was
very
apologetic
and
sent
it
off
to
get
a
new
plate
prepared.
After
a
short
wait
the
same
assistant
manager
that
we
had
talked
to
previously
delivered
my
steak
meal.
She
sat
it
down,
matter
of
factly
saying
here's
your
steak
and
walked
away.
No
comment
on
the
fact
their
was
a
hair
in
the
food.
Makes
you
feel
as
if
you
should
have
just
picked
the
hair
off
the
plate
and
ate
it.
Oh
well
again.
Our
food
was
awesome!
After
finishing
our
meal
our
waitress,
who
singlehandedly
salvaged
the
evening
with
her
kindness,
asked
how
was
everything.
We
briefly
covered
the
series
of
events
with
the
table
and
talked
about
the
hair
issue.
She,
unknown
to
us,
talked
to
the
main
manager
who
ended
up
coming
to
our
table.
We
explained
the
series
of
events
of
the
evening
and
his
response
was
that
Covid
has
placed
rules
etc
and
they
have
to
follow
them.
After
his
matter
of
fact
speech
we
felt
valued
as
a
customer,
NOT.
He
did
comp
us
for
the
food,
which
we
appreciate
(did
not
ask
for
and
was
not
our
intention).
We
left
with
the
impression
that
as
a
patron
we
were
not
valued
and
they
would
have
rather
been
somewhere
else
(and
at
this
point
so
did
we).
Our
waitress
made
us
feel
that
she
was
glad
we
had
came
in,
management
did
otherwise.
Even
with
the
food
being
comped,
we
wish
we
had
not
picked
Texas
Roadhouse
for
dinner.