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Planet Fitness

Gym Fitness center Spa Personal trainer Physical fitness program Tanning studio

👍👍 Christopher’s super friendly and welcoming. Very large PF. Hair dryers. No soap in shower. People often mention clean, equipment, good, staff, location, great, membership, Planet, friendly, fitness,


Address

7333 W Thomas Rd #78, Phoenix, AZ 85033, United States

Website

www.planetfitness.com

Contact

+1 623-344-0600

Rating on Google Maps

4.30 (1K reviews)

Open on Google Maps

Working Hours

  • Tuesday: Open 24 hours
  • Wednesday: Open 24 hours
  • Thursday: Open 24 hours
  • Friday: 12 am to 10 pm
  • Saturday: 5 am to 9 pm
  • Sunday: 5 am to 9 pm
  • Monday: Open 24 hours

Featured Reviews


Frequently mentioned in reviews: clean (23) equipment (21) good (17) staff (16) location (15) great (14) membership (13) Planet (13) friendly (12) fitness (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Pali A. 2 years ago on Google
    Christopher’s super friendly and welcoming. Very large PF. Hair dryers. No soap in shower.
    8 people found this review helpful 👍

  • 1/5 Tim P. 3 years ago on Google
    Its unfortunate that they won't be open after 9PM and I'm gonna have to cancel my membership for that reason.. Planet fitness please take into consideration the people that get out of work super late at night and want to workout.
    5 people found this review helpful 👍

  • 5/5 McKenzie W. 1 year ago on Google
    Just signed up for a basic membership Marcelo was who helped me out with that. Excellent customer service. Super knowledgeable about what forms I was signed & what they mean. He was able to confidently answer all my 20 questions. That’s important to me when I’m about to hand over my payment info, to thoroughly understand what I’m giving over my money for, which is.. $10/mo. No contract. No cancellation fees. Free personal trainer, if you make an appt. the hours of the gym itself are plenty flexible, to fit anyone’s schedule!! Can’t wait to build some muscle. (Fri. May 20, 2022)
    4 people found this review helpful 👍

  • 5/5 Wallace B. 2 years ago on Google
    Quickly turning into one of my favorite places to go. It's in the center of the neighborhood where I grew up which is probably why it doesn't feel pretentious or corporate. It's super chill and everyone is cool and respectful with a strong focus on member's safety and health. So, from the location to the interior layout and wide variety of equipment and activities, the Black Card membership seemed like a no brainier. A major improvement to my life and overall wellbeing for around $.80 a day! Probably the best investment I've ever made in myself.
    3 people found this review helpful 👍

  • 1/5 doo d. 3 years ago on Google
    Funny how covid has caused them to lock their doors for several months and I continue to get charge for months I can’t even go to the gym. Does not seem fair to charge me for something I have no access to.
    2 people found this review helpful 👍

  • 5/5 Erica M. 5 years ago on Google
    I've always patronized the facilities of Planet Fitness either as a guest or as a paying member and there has never been a bad experience. Ever. Besides being a great gym to visit and work out in , it's base, color (Purple) is calming for me...mostly because I'm an Aquarius born in February...and my birthstone is amethyst. (Too much info...I know, but hopefully it conveyed to you that its a beautiful place to be...especially when you want to change the way you feel about your health.)
    2 people found this review helpful 👍

  • 5/5 Laura M. 1 year ago on Google
    Great handicapped shower! They have the fold down bench and the water pressure was very good. Hand held is easy to use when you have arthritis. This is the first good PF since I left Pittsburgh PA.
    1 person found this review helpful 👍

  • 4/5 Audreana B. 2 years ago on Google
    I love going to this location the staff are young and they don’t always replace paper towels or fill up the soap dispenser in the ladies locker room. It’s always clean. A lot of people come in and no one is at the front desk some times. I scan my bar code and keep it pushing. I go there every single day almost and I guess it depends on how they are feeling they will literally look at you go out your to another station for paper towels 🧻 the men will walk over and replace it but the women just stand there. It’s really laid back until the manager gets there at 8:30 or 9 they all get ready to actually work when she’s on her way there and I’ve seen how things are first hand before she gets there and when she arrives.
    1 person found this review helpful 👍

  • 5/5 Stacy T. 2 years ago on Google
    Best place ever! Everyone is so kind and helpful!
    1 person found this review helpful 👍

  • 4/5 bill m. 1 year ago on Google
    Good morning. I used your facilities in Phoenix. I am hitting at least one PF in each state over the next month. Planet Fitness has a quality product, so I hope these help to keep you improving. Date / Time: 7 May 2022, 10am Overall: 4.2/5 Huge gym w/ great service, but could use some cleaning. Customer Service: was front desk welcoming and offer greeting coming/going, if able? Were they helpful when asked? Was their attitude generally positive? 5/5. Marcelo did a great job coming and going w/ greeting. Cleanliness / neatness (windows, floors, equipment, bathrooms). 3.6/5...Doors, fountain, floors could use a scrubbing/shining. Paper towels / sprays / bathrooms stocked: 4.8/5 Equipment availability / maintenance / quality: 4.8/5. Plenty of everything. Recommendations: - Dumbbells from one pound to 10 - Calf stretch board - masseuse for extra fee
    1 person found this review helpful 👍

  • 5/5 Tricia S. 4 years ago on Google
    love it,clean, staff friendly I go morning an right after work when able being in an out is important definitely a no judgment zone love
    1 person found this review helpful 👍

  • 5/5 Alma S. 1 year ago on Google
    the place is very clean, the equipment are in good condition, the staff is friendly, a good place to exercise 👌🏻✨
    1 person found this review helpful 👍

  • 3/5 Anthony A. 3 years ago on Google
    Unfortunately, I’m giving the gym a 3 mainly because of the attitude of location manager Charlie. While at the gym today I did not observe any staff members cleaning the gym during my workout. Not a single one. Now, I understand being short staffed but today there was one man at the front desk. His name is Chris and he was awesome. During my work out today there was a member in the stretch area talking on his phone and NOT wearing a mask. This went on for about 20 minutes. No staff members to enforce gym and COVID policy. Because of this and not observing anyone cleaning the gym I decided to call so that I could understand why this happened. Charlie said he was aware of this and that the location is short staffed and he was interviewing applicants. I suggested that he could have possibly managed his schedule better because of failure to uphold the gyms COVID practices. I let him know that I’m addition to the guy on the cell phone not wearing a mask that a few of the cleaning stations did not have enough paper towels available and that these stations should ALWAYS be kept up with available items and this is NOT the time to become sloppy with maintaining at least the appearance and perception of adhering to health guidance. Charlie shared very little sense of urgency. He told me it seems like you (me) just want to tell me how to run his store. This Charlie dude, lacks the empathy and concern that so many people are feeling. We want a place to workout. I want a place to workout. I also want to hold the gym employees and guests accountable for adhering to these policies just as I am. I hold myself accountable. I’ve contacted the CEO Office, Chris Rouden. The attitude needs improvement
    1 person found this review helpful 👍

  • 5/5 Centurion B. 3 years ago on Google
    Pumpin' iron ( max 15 lbs)😛
    1 person found this review helpful 👍

  • 5/5 J w. 8 months ago on Google
    Well this place is my gym that I goto, when my body tells me to get up, and start moving. I recently had surgery on the bottom of my R-Foot. So it’s been a while since I was even able to walk without some assistance. So with age being a factor to I am differently on my mission. I really enjoy my workouts on my time, and most importantly when I feel like it. Open 24 hours 7 days a week So if you are thinking about joining a gym, I think you would really enjoy going Planet Fitness’s. They works with your health insurance, you may not have to pay a dime. Just call your health insurance company,ask them if you have coverage for Wellness Care. You need to Check with your Doctor first, and then it’s up to You!!!!! Photos provided by me!!!☺️
    1 person found this review helpful 👍

  • 4/5 DjBoston B. 8 months ago on Google
    The staff is always amazing and friendly. The only gripe I have being a black card member is that the Hydro Massage beds are always down or having issues with the water pressure, and the men’s room toilets are always out or very low on toilet paper.
    1 person found this review helpful 👍

  • 1/5 Amy P. 8 months ago on Google
    This is the dirtiest, least equipped PF I have ever been to. Baskets in the locker room overflowing, multiple cleaning station out of towels and cleaning spray. Just gross. I will not go back.
    1 person found this review helpful 👍

  • 5/5 David D. 3 months ago on Google New
    I enjoyed working out at Planet Fitness West Phoenix location for some time, but I often had difficulty getting instruction on the proper use of some of the machinery on the west side of the building, some of the machinery in the weights section, or east side of the building, was always busy and I couldn't get to use them due to being restricted on the personal time allotted to get my workout completed. I wish there had been more of those. I'd pass through the usually sparsely populated exercise bikes and conveyors section to get over there and would meet a crowd waiting to use the very few equipment in that corner. Eventually, I stopped coming because I could never get to use the specific equipment. These were equipment that I had used in Physical therapy after an incident that left me injured. After my PT ended, I wanted to continue to work out using the same types of equipment. Anyhow, I had stopped coming but left my membership running. That turned into months of paying for the black card monthly and wasting my money since I wasn't any longer attending the membership. So, I recently turned in a letter to end my membership. The location was always very clean, and seldom busy except in the one section where there were too few equipment to meet the demand when I was there.

  • 4/5 Casey J. 6 months ago on Google
    Nice gym, but custer service wasn't the greatest. Young man would sell me a protein shake ten min before closing. I get it teenger trying to go home. Besides that i be back.

  • 5/5 CrazyJaime_YT 1 year ago on Google
    I just want to appreciate Kiadum for his hard work he has done for planet fitness and the overall experience he’s gave me personally. He makes me feel comfortable when I’m at the gym and what not. He makes sure there’s always paper towels and just making the Planet fitness an clean experience. Thank you Planet fitness and Kiadum.

  • 3/5 Angel E. 2 years ago on Google
    Nice fitness facility, clean, with plenty of equipment and space. Just beware that the music is on really loud, you can end up losing your hearing over time working out there. I was there in early afternoon on a weekday.

  • 1/5 Danila C. 6 months ago on Google
    The greeting was good then I went to use the locker room area. There was no toilet paper. Dirty socks on floor. Used Toilet paper in stalls. Changing areas were dirty aswell. I had to leave bc who would want to shower in that. Then Went to speak with the manager. She had no sympathy no care about my experience. No apology. She instead asked me if I wanted to cancel my membership. I pay to use the facility so I expect it to be well kept.No Hospitality at all. I'm a manager and I put customers 1st before my ego. Like u advertise. Leave ur ego at the door

  • 1/5 Kyle 5 months ago on Google
    Greetings always great but locker room , showers, dress room and toilet area completely filthy... even the windows. I've been to many locations across the country and this was by far the worst as far as cleanliness... felt really disgusted trying to shower...

  • 5/5 Greer C. 1 year ago on Google
    Friendly staff always helpful. I love the hydro message chair and bed. Great gym!!!

  • 3/5 Gama Rami (. 3 months ago on Google New
    Sadly I have to say, I don’t enjoy coming to this location, I go originally to the Avondale location, that’s where I reside, but for some reason, I decided to come all the way here to check things out, the facility is very big and with lots of space, lots of machines, etc. most of the time is full with people and all, but some of the employees have an attitude, specially one with tinted blonde hair, when I greet him at the entrance he doesn’t respond and little things like that, I have experience in customer service and I hate when the things don’t go according to what is normal, so just for that all the good stuff is not good anymore, the guys on the Avondale location most of them are very nice, I’m sticking to that place instead, I’m not asking for favors, I pay to be treated in a nice way.

  • 5/5 Jonathan M. 2 years ago on Google
    I’ve used this facility roughly 3 times per week over past year. PF provides all the equipment you need to accomplish your fitness goals. Clean environment and great value.

  • 5/5 YanFher U. 2 years ago on Google
    Good place. Sometimes missing paper towels for sanitation. But good place . I liked.

  • 5/5 Naiem A. 2 years ago on Google
    Neat and clean, friendly staff and wonderful environment. But on Saturday and Sunday should close at 10 pm instead of 9 pm.

  • 5/5 Yolanda A. 2 years ago on Google
    I like attending to this planet Fitness. Staff are friendly, very professional. good attitude, specially they make you feel welcome, 🤪🤗 keep it up.

  • 5/5 Megan J. 4 months ago on Google
    Spacious locker rooms, clean showers, hydro-massage beds, and plenty of equipment to choose from are why I prefer Planet Fitness. Their prices are competitive and the luxury options in addition to the 24hr operating week is why I prefer Planet Fitness to similar types of gyms.

  • 5/5 Nena C. 3 months ago on Google New
    I like to be doing exercise I do feel like home and I know it’s for my own good and mental health. I feel surrounded. by good energy . Thank you.!!

  • 5/5 Kristina T. 1 year ago on Google
    Great to have a gym in town that cares about its facilities! Some of the other guys are just looking to make a dollar -- but not here. Highly recommended.

  • 5/5 Monica P. 1 year ago on Google
    Honestly I’ve put grown all the machines here and been thinking about switching but honestly love the community and employees here Kiadum and Luis at night make such a safe, clean and soothing environment sometimes when there’s other employees or other times and honestly not the same!!

  • 5/5 Deborah G. 1 year ago on Google
    Loved it!! I had fun working out on the equipment and the staff was very helpful. Great Vibes.

  • 5/5 A Google U. 1 year ago on Google
    Amazing gym! The environment lets you zone in and get a great lift! Everyone here is amazing as well!

  • 4/5 Brian A. 1 year ago on Google
    Clean facility, friendly staff, good variety of equipment, fair pricing, black card amenities are great!

  • 3/5 Oscar D. 9 months ago on Google
    I like planet fitness and their locations but as it a July 3rd, on their app, it says this location closes July 4th at 4pm but several cars including myself arrived to find the doors locked despite all the televisions and lights on and no one to answer the phone.

  • 3/5 Julie A. 1 year ago on Google
    I removed my bad review for planet fitness at 7333 w Thomas rd! I I made a trip in there today! It was a whole different place! The place was so clean, the bathroom looked like you could use it, the total body was nice and clean! I wasn’t able to tan, they figured out it was me! They said I’m restricted! Odd I have been going there for three year’ Not sure why restrictions today! Hey that’s ok I’m sure the bad review had something to do with it! No problem I won’t come back but my friends and family will enjoy it! Good job Planet Fitness Three stars Good job Planet Fitness

  • 5/5 Enice H. 3 years ago on Google
    My go to spot for working out 👍🏽

  • 5/5 jason g. 1 year ago on Google
    Always clean, plenty of machines to choose from too. I'm bummed I signed up last month and now they are offering an Amazon Halo with a PF Black membership which I had just purchased so I'll miss out on this perk!

  • 1/5 Nina C. 1 year ago on Google
    Our membership dues are supposed to be for the upkeep of equipment, etc but they have a couple of machines that they just put out of order signs on and dont fix. I need those machines PF!! I'll just change gym clubs. Thanks for nothing.

  • 4/5 Jim D. 1 year ago on Google
    Great place for a workout. No longer super busy now that the new year resolutions are over. The black card gives you access to some cool features like tanning, an all over body workout and massage chairs and beds.

  • 5/5 Ariana M. 11 months ago on Google
    It’s a friendly environment staff and people are always great ! The machines are always clean and I’m working order . Not to mention black card members have a great way to wind down with a massage in the spa !

  • 5/5 Deborah W. 11 months ago on Google
    Close to home. Always clean, and has a great variety of equipment. Nice atmosphere with the music on. Very affordable.

  • 5/5 Pete A. 3 years ago on Google
    By far the nicest n cleanest PF I've ever been to.

  • 3/5 Jay P. 3 years ago on Google
    Not alot of variety of equipment to workout on. And not enough equipment for the amount of people that go there; the ones i want to use are always busy.

  • 5/5 DeAndre W. 3 years ago on Google
    My gym

  • 5/5 Victoria J. 3 years ago on Google
    Sherie is a great morning manager. Ive been trying out the gym all month long and finally got my very own black membership with her. Every question I had she knew the answer. Shes well spoken and really cares about her job and herself. Its good to see people with good attitudes and spirits!!! Love my gym ♥️♥️♥️🎶🎶

  • 5/5 Ernesto H. 3 years ago on Google
    (Translated by Google) Happy to have found a gym like this one, very clean, fully equipped and the staff very attentive, thank you for your attention (Original) Feliz de haber encontrado un gimnasio como este, muy limpio, completamente equipado y el personal muy atento, gracias por sus atenciones

  • 1/5 K 3 years ago on Google
    Do not go here!! They will continue to charge you even if you cancel your membership. They are known for this, just look online. Good thing they'll probably go under soon.

  • 5/5 Estefany T. 3 years ago on Google
    Lots of machines. I always have enough space to work out. Never packed. Cheap and economical!

  • 5/5 Corey F. S. 3 years ago on Google
    This gym was very spacious and clean that I can freely move and do my work out. They had a lot of gym equipment that I can choose from and use. I had already enrolled in their session. Love it!

  • 5/5 William G. 3 years ago on Google
    (Translated by Google) Super cool (Original) Super genial

  • 5/5 A A. 2 years ago on Google
    I just went into the facility to do a tour and I spoke with Chris. He said he's fairly new there but I couldn't tell. He was very knowledgeable. He was so full of positive energy and encouragement. He showed me all of the workout equipment, explained everything to me and also explained how the memberships worked. I really appreciated that he wasn't pushy and allowed me as a customer to make the best decisions that work for me. After visiting several other gyms in the area I'll definitely be signing up at this PF location. Just great vibes, extremely clean facility and friendly employees. It really does feel like a judgment free zone and that's awesome! I just had to give him my props and the credit he deserves. Thanks again!

  • 4/5 FRANCISCO JAVIER DE LA ROSA R. 3 years ago on Google
    (Translated by Google) It's very big, but there aren't any in Spain 😬 (Original) Es muy grande, pero no hay en España 😬

  • 5/5 Queen S. 3 years ago on Google
    The workers are helpful and nice. Also the club is clean and plays good music.

  • 5/5 Shy-LO & NiNo Doggy Dogg W. 3 years ago on Google
    So happy the gym is open again

  • 5/5 Nacio A. 3 years ago on Google
    Love this place never have any issues here employees are very welcoming a must try

  • 5/5 Bryant J. 3 years ago on Google
    They have excellent equipment and the staff is wonderfully knowledgeable a physically fit. I'm headed there now!

  • 5/5 Claudia R. 3 years ago on Google
    Moved clubs recently to this location. Always super clean and friendly staff. Love the layout and variety of machines.

  • 4/5 Lawrence H. 3 years ago on Google
    Clean. Well spread out equipment. -1 ⭐ because the staff wasn't friendly or welcoming.

  • 5/5 Kyle B. 3 years ago on Google
    They help me transfer my official location to here and have a really friendly staff and good amenities as well as a clean facility.

  • 3/5 Monty G. 3 years ago on Google
    Temporary closed.maybe exercising as a group is same as group prayer.

  • 4/5 Chad E. 2 years ago on Google
    Like the simplest way to.. sign up for a membership. Download. And do it thru the app. So. Simple and easy. Cheap too and ya get all the amenities for cheap. Monthly cost

  • 5/5 Dottie B. 4 years ago on Google
    I would recommend anyone to try this gym it's a great place

  • 5/5 ernesto m. 4 years ago on Google
    (Translated by Google) I loved (Original) Me encantó

  • 5/5 Over the top P. 4 years ago on Google
    Always good training session. Thank you planet fitness for easy and free passes around the country.

  • 5/5 Herman A. 4 years ago on Google
    Clean place to workout

  • 5/5 Tatiana C. 4 years ago on Google
    Nice clean gym

  • 4/5 Azucena Chavez- A. 4 years ago on Google
    I wish they could have given us a tour when we purchased our membership. Other than that we enjoy going!

  • 2/5 Tokin' Tina's T. 4 years ago on Google
    Cold showers seems to be the norm at planet fitness I'm becoming very sorry I signed up

  • 5/5 Renae P. 4 years ago on Google
    I really enjoy coming to this planet fitness. I don’t feel judged and that is awesome. I go and get my stuff done I am go on with my day amenities are great to

  • 1/5 Cha S. 4 years ago on Google
    Quest customer service skills.

  • 5/5 Chelsea G. 4 years ago on Google
    Love this place.

  • 1/5 Sarah B. 4 years ago on Google
    I have gone to other Planet Fitness locations and I know each one is set up differently but this location is so dirty. The machines are dirty and the free weights and including the bathroom facilities. The shower curtains were missing the hooks to stay closed on the side, the water was cold. I would not suggest this location

  • 4/5 Tomas R. 4 years ago on Google
    They need to fix machines more quickly, and sinks at mans room .

  • 5/5 Joseph M. 4 years ago on Google
    Love the place

  • 5/5 David B. 4 years ago on Google
    Love the hydrobeds.🐈

  • 4/5 Kevin B. 4 years ago on Google
    It was clean.

  • 5/5 Diana T. 3 years ago on Google
    Love Planet Fitness!

  • 5/5 Sheila B. 2 months ago on Google • 6 reviews New
    I love going, everything is very quiet and clean


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