Taco Bell image

Taco Bell

Restaurant Fast food restaurant Breakfast restaurant Meal takeaway Mexican restaurant Vegetarian restaurant Lunch restaurant Taco restaurant Tex mex restaurant Burrito restaurant

Fast-food chain serving Mexican-inspired fare such as tacos, quesadillas & nachos. People often mention order, service, good, taco, people, drive, great, time, Taco, Bell,


Address

3101 E Thomas Rd, Phoenix, AZ 85016

Website

locations.tacobell.com

Contact

(602) 955-9740

Price rating

$ $$$

Rating on Google Maps

3.80 (986 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: order (23) service (18) good (16) taco (13) people (12) drive (12) great (10) time (9) Taco (8) Bell (8)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 christina g. 2 years ago on Google
    I love Taco Bell...chalupas and Crunchy tacos are my favorites i wished they would bring back the Caramel empanadas omg they were so delicious!😘
    2 people found this review helpful 👍

  • 1/5 king c. 4 months ago on Google
    Terrible, why?! They need new management. Payed for my family to eat just to come home and see this after a long day at work. I want my refund
    1 person found this review helpful 👍

  • 1/5 Chris O. 6 months ago on Google
    Please for the love of God get people who speak English or at least train these people what the hell they are reading so people can eat the food they spend their money on. No sour cream does not mean extra sour cream. Worthless!!!
    1 person found this review helpful 👍

  • 4/5 Robert W. 1 year ago on Google
    I really like those 2 dollar burritos. Add some sour cream and medium salsa.. Boom, very happy taste buds.
    1 person found this review helpful 👍

  • 1/5 Alan N. 1 year ago on Google
    I remember a time when the crunch wrap Supreme came with more than a splash of sauce and bread... that is not this visit... Food portions are extremely lacking for a $10 combo.
    1 person found this review helpful 👍

  • 1/5 Khalil M. 2 years ago on Google
    Third time in a row they got my order wrong! Night drive thru crew clearly does not know what they are doing. I swear to god they can never get anything simple right and then play it off like they didn’t do anything wrong. It’s not right that I am spending money for 3 Doritos locos tacos and getting two regular ones. And that just one instance. Like get it together or don’t work there because I swear this is the most incompetent Taco Bell I have ever been too!
    1 person found this review helpful 👍

  • 5/5 Ashes 2 years ago on Google
    This is my go to Taco Bell spot. They are superior. And super sweet and amazing service every time. Good job guys. 👏 😉 They love seeing my parrot Grover through the drive through too. 💚 Grover gives 5 stars.
    1 person found this review helpful 👍

  • 1/5 Jay 1 year ago on Google
    Giving this a one star because first to begin with I order 2 orders of the taco Supreme party pack at the drive thru and I said loud and clearly that I wanted 2 orders of that once I came to the window she only got one and I told her I didn't just want one and she said oh u want a other one like really first of all I said it loud and clearly when I was Ordering at the drive thru they did give me the other 12 pack of taco Supreme but it didn't came with the sour cream like it should and they charge me for it all this happen on 2/27/2023 at 6:21 could of been better but looks like to me she wasn't paying attention..
    1 person found this review helpful 👍

  • 1/5 Jesus A. 2 years ago on Google
    This beef is expensive if we only be getting this much 😅😂

  • 5/5 Michael M. 1 year ago on Google
    Service good due to hungry people. Took my nephew more than once,experience,good one.Thanks!

  • 3/5 Maria D. 1 year ago on Google
    They used 2 tortillas and not enough filling. We ordered the craving box. The one that came we burritos. Wasn't happy. Too hot to drive bavk

  • 3/5 Michelle C. 1 year ago on Google
    The bathroom would be better if they had changing tables for parents with infants. It was bad to change on the floor, I had a 4hr drive home and hated to make two stops just to find a changing table because taco bell has never had any.

  • 4/5 jayyTimes T. 1 year ago on Google
    Breakfast crunch wrap, it has an acquired taste for me . This place is friendly and fast . Staff is on point ,keep up the great work thanks

  • 1/5 Dmitri M. 2 years ago on Google
    I wouldn't recommend this place if it was the last taco bell on Earth. If you order a taco, prepare to eat only a shell. You can forget about your food being warm too, it seems like they only know how to prepare cold food and hard taco shells. I would give them 0 starts if I truly could but sadly; I cannot..

  • 1/5 Alissa D. 3 years ago on Google
    Don’t order through Uber eats/post mates/grub hub etc from this location! Half of my order was missing....

  • 3/5 Diana G. 3 years ago on Google
    Courteous workers but time to open the dinning area.

  • 5/5 Edd S. 3 years ago on Google
    Made to order and employee was nice.

  • 3/5 Estevan E. 3 years ago on Google
    It's taco bell

  • 5/5 Reivaj Oicalap O. 3 years ago on Google
    (Translated by Google) very good (Original) muy vien

  • 4/5 Lorena M. 3 years ago on Google
    (Translated by Google) If from time to time I like taco bell (Original) Si de vez en cuando me gusta taco bell

  • 5/5 Peteys P. 1 year ago on Google
    Visited a few times so let me say this a pretty damn good taco bell. I have to order rather particularly, so I pay attention to my orders. Even when their is an error, they fix it with no issue and fast. The bathroom had a toilet seat that was messed up and a few days later it was replaced. So good to know they keep up with maintenance. Easy going staff and fast service make for a great visit.

  • 1/5 Jace H. 1 year ago on Google
    I wouldn't recommend going to this location if you're on your lunch break unless you plan to place a very simple order (even that may not be a safe bet). They are not very attentive to a vegetarian request and have improperly prepared such an order on 2 occasions.

  • 4/5 Joseph R. 3 years ago on Google
    Nice staff

  • 2/5 Jeremiah W. 1 year ago on Google
    My food didn’t have any meat when I got the box meal . SMH I came at 11pm and it wasn’t even busy . I hate how people will half a** their job sometimes.

  • 1/5 Desert G. 6 months ago on Google
    Yet another woke business. Been going to this store since it opened years ago, service has always been great, good prepared correctly and quickly. I walk in today approached me the counter to waited on. (7 people in the kitchen area) one young lady comes from behind the counter to "escort" over to the order stations in the dinner room area. I tell her I do not get paid to create my order on a machine especially when there are more than enough people behind the counter to work one of the three registers there. She informs that the registers are no longer working. I tell her thank you and leave. I understand businesses wanting to reduce the number of employees because of the soaring cost to have employees but when you have nine people behind the counter you have three registers in front and you try to force your customers to do the work the employee should be doing I do not have to go to those businesses. So the business decides that it wants to use paypoint registers instead of having customer service at the register then you are going to find a drop in business not an increase in business. I don't have to shop in these stores I choose to shop in these stores because they're in my neighborhood but if the owners are coming to the point that they no longer want to provide friendly counter service to buy your goods then they're going to find out a lot of us will stop shopping there!

  • 5/5 Jill L. 7 months ago on Google
    Children casadilla was pretty good. Took a minute to get their attention for them to even make it then I shared it with some homeless guy. It was awesome! Thanks everybody.

  • 1/5 Tyrone C. 8 months ago on Google
    I was shorted a couple items. You would think that trust and courtesy goes a long way but I guess not. My food was child and I was shorted 2 items. What happened to professionalism

  • 3/5 JoAnne M. 11 months ago on Google
    The food was good but the staff stood around talking instead of taking any orders or maybe cleaning the filthy tables, floors and the rest of the dining area. I saw another customer come in and actually clean a table so him and his wife could sit down to eat. Customers shouldn't have to clean their own tables! Especially when you see the staff just messing around. It wasn't even busy. Pathetic in my opinion!!

  • 4/5 Cee G. 11 months ago on Google
    I went through the drive thru right around noon. I couldn't believe there was no one else in the drive thru. The lady who took my order and handed me my food was nice. She put plenty of napkins and packets of fire sauce in my bag. I got my food fast! I think my food was ready before my debit card was authorized. The cheesy bean burritos were hot when I received them.

  • 5/5 Sierra Cruz (. 7 months ago on Google
    I don't like the drive thru it's to much anxiety for me. You come out straight to the Main traffic road😑 I hate it plus I can't see that good so I take a risk coming here.

  • 1/5 Diandra M. 10 months ago on Google
    We spent $70 on 4 people and our order was not only completly wrong (I think they gave us someone elses smaller order) there was also no meat in any of the chalupa's they ended up putting in the order so we couldn't even eat it. when we went back they basically called us liars and told us to leave, We literally had to toss the whole order and go find food elsewhere. Literally 70 bucks in the trash. I've tried to call the location since then and get hung up on.

  • 5/5 Jman B. 6 months ago on Google
    Had a great experience at this location! Food was great service was great. Well done guys👏

  • 1/5 Teshay R. 4 months ago on Google
    I walk in for a door dash order and some employee is yelling and cussing at her co worker for something that happened Friday . Very unprofessional. I was stranding there for a good 8 minutes until somebody helped me ! Very poor and bad customer service !!!!!!! You need new people

  • 5/5 Amy 4 months ago on Google
    Even when I have extra money to spend, I usually pick the cheesy bean and rice burrito and the spicy potato taco for a meal. Very filling and delicious!

  • 5/5 Star M. 3 years ago on Google
    Love their pizza very friendly customer service.

  • 4/5 Liberty belle L. 3 years ago on Google
    I didnt see a bell but the tacos were awesome.

  • 2/5 Rogelia S. 3 years ago on Google
    I ordered two of their chalupa meals and when I got home I had to chalupa missing and then I had asked for the tacos without lettuce and cheese and they put it with lettuce and cheese and tomatoes how do you mess up a order l repeated 4 x they're more into fraternizing and talking to a there friends then actually paying attention to what they do I used to go there a lot they've gone down a category there are literally hanging out and not even paying attention to the orders you guys need to get employees to actually know what they're doing and not being fraternizing when they're working

  • 1/5 Barbara G. 3 years ago on Google
    OMG! I HAD THE WORST MEAL FROM THIS LOCATION TONIGHT! YUCK! The cashier was great, the speed of service through the drive thru was good but the food was horrific! I ordered 2 Bacon, beef Club Chalupas & they were horrible, dry, over cooked shells, no beef but a little in the middle. I couldn't eat them they were so bad. I will never eat here again. This location sucks!

  • 4/5 Lesa N. 3 years ago on Google
    Good as always , sometimes they could use a little less lettuce as I did not want a side salad. The berry freeze thing is so so good.

  • 5/5 Hadiyah M. 3 years ago on Google
    Taco Bell was great the food was fresh and warm and the customer service was passion and helpful , I left with a smile the young man made my day , I will be back again

  • 3/5 Autumn l. 3 years ago on Google
    Very flights and in out and no waiting. I'm usually no mess ups on the order as well

  • 5/5 Stephen M. 3 years ago on Google
    Great

  • 4/5 Peter M. 3 years ago on Google
    Good,fresh tasting dollar tacos

  • 4/5 Rissa V. 3 years ago on Google
    Not usually a really big fan of Taco Bell locations. This one was clean! The tables were wiped. The bathroom was clean. The nacho taco was good!

  • 3/5 Ranique G. 4 years ago on Google
    Decent fast food joint, quick service, friendly staff. My beans in my burrito were some how undercooked and had a burnt taste to it. But other then that the food was fine. I'll visit again based off of customer service, they got my order correct and see if the food is better next time.

  • 4/5 Unicorn O. 3 years ago on Google
    They're always busy but I've yet to wait more than 5 minutes

  • 5/5 Krissy T. 3 years ago on Google
    I never have an issue at this location. The people are always friendly and fast. The one time I ordered from UberEats, I was missing a couple of food items (a bowl of black beans and rice) and an item was not as I had ordered (I upgraded to chicken instead of beef on my chalupa), but Yesenia, I believe her name was, made sure that I was compensated for the missing items and the item that was made incorrectly. It was all done in a pleasant and swift manner to where it's evident that this management and crew value their guests.

  • 1/5 Gregg G. 3 years ago on Google
    Most disappointing Taco Bell experience I've ever had. Granted, I don't have high expectations from them to begin with especially as a late night option when I get out of work, but this was the worst. First they inform me they are out of beans which clears out half my order. Then, they tell me the ice machine is broken so I get a room temperature soda. I get home to find the drink flat, food sloppily put into package, and no hot sauce whatsoever. Like I said, I don't expect premium service of course, but this was just ridiculous.

  • 4/5 John C. 3 years ago on Google
    So happy they gotgreen sauce back

  • 5/5 Tricia P. 3 years ago on Google
    Good food, food prices, quick service

  • 5/5 J M. 3 years ago on Google
    This particular Taco Bell is extremely well managed. The staff are always on their A game... My favorite Taco Bell and closest to home!

  • 5/5 Dominic B. 3 years ago on Google
    My favorite

  • 5/5 Lizet D. 3 years ago on Google
    (Translated by Google) 🌮Hello very rich and 🌯 (Original) 🌮hola muy rico y 🌯

  • 2/5 Tito L. 3 years ago on Google
    Drive thru customer service could be friendlier and patient. I felt rushed to order every time she said " Is that all "

  • 3/5 L 3 years ago on Google
    Didn't have my flying saucer. Smh

  • 5/5 Richard M. 3 years ago on Google
    I had a small Pepsi and three regular tacos it filled me up. For $5......R!cHard

  • 5/5 Therese D. 3 years ago on Google
    Love the chicken power bowl

  • 5/5 H. M. 3 years ago on Google
    Good taco bell, accurate order.

  • 4/5 Bettyanne W. 3 years ago on Google
    My food was okay I was through the drive through in less than 5 minutes

  • 4/5 Ted T. 3 years ago on Google
    Good food

  • 1/5 Robert G. 3 years ago on Google
    Ordered a box combo and a coupl one dollar items and was given 4 soft tacos and no sauce instead? After sitting in a drive thru for 10 minutes behind someone that was passed out behind the wheel... Of course no receipt given, not even a straw. Jesus christ

  • 1/5 Audrinah H. 3 years ago on Google
    found plastic in my food. not impressed

  • 5/5 danny r. 3 years ago on Google
    Good deals

  • 5/5 Vinny N. 3 years ago on Google
    The food was great the service was great everything was accurate the people were polite that worked there and I'll tell you what good service good food I gave it five stars, actually it was so good I'm going to go back and get me another burrito 🌯 GYPSY STAR VINNY DJ IN THE HOUSE , IN *! AZ ,PHOENIX, PEOPLE

  • 3/5 Katt M. 3 years ago on Google
    I love the steak burrito but it's a hot and miss. Sometimes they just clump the ingredients but when you get the ONE employee that fixes it where it's distributed evenly its the bomb but most times it's a myth full of potatoes then steak then pico. Wish they were most consistent

  • 1/5 Juan Fernando M. 3 years ago on Google
    Bad service no camelback

  • 5/5 Arriaga Datz i. 3 years ago on Google
    Bean burritos

  • 4/5 Gale N. 3 years ago on Google
    Nice staff


Call (602) 955-9740 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair accessible seating
    • ✓️ Wheelchair accessible entrance
    • ✓️ Wheelchair accessible restroom
    • ✓️ Wheelchair accessible parking lot
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Takeout
    • ✓️ Delivery
    • ✓️ Drive-through

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