1/5 Cesar A. 4 months ago on Google
Amazing
drinks
and
food
are
always
recommended,
UPDATE:
As
a
devoted
Gold
member
of
Starbucks
for
well
over
a
decade,
my
recent
experiences
have
unfortunately
fallen
short
of
the
high
standards
I've
come
to
expect
from
this
renowned
coffee
chain.
Following
my
earlier
email
to
District
Manager
Barrios
about
the
freezing
temperatures
at
the
7th
St
and
Thunderbird
store,
I
regret
to
report
that
despite
my
efforts,
no
corrective
actions
were
taken.
The
uncomfortable
66-degree
Fahrenheit
chill
persisted,
disrupting
what
was
once
a
comforting
atmosphere.
To
compound
my
dismay,
today's
encounter
furthered
my
disappointment.
Ordering
a
bagel,
I
found
myself
recounting
the
previous
refrigeration
issue.
However,
instead
of
an
earnest
attempt
to
rectify
matters,
I
faced
indifference
and
an
apparent
lack
of
concern
from
the
staff.
As
someone
deeply
invested
in
the
Starbucks
experience
and
its
reputed
quality
service,
these
recurring
incidents
are
disheartening.
It's
distressing
to
witness
the
erosion
of
the
welcoming
ambiance
and
the
lack
of
responsiveness
to
customer
concerns.
While
my
loyalty
to
Starbucks
remains
rooted
in
years
of
positive
experiences,
the
recent
neglect
of
issues
and
the
disinterested
response
during
my
latest
visit
paint
a
concerning
picture.
I
hope
for
a
swift
resolution
to
these
issues
and
a
reinstatement
of
the
warmth
and
dedication
to
customer
satisfaction
that
I've
come
to
associate
with
Starbucks.
I
sent
a
follow-up
message
to
the
district
manager
and
I
have
not
got
a
response.
Really
SAD!!
1 person found this review helpful 👍
