The experience of renting a car with National is easy and efficient. I was able to quickly get a vehicle from the executive aisle. My only complaint AGAIN is the cleanliness of the vehicles. Unfortunately I was bitten by a spider, and I believe it came from vehicle, because I saw a spider web and killed a spider in the car. The windows were very very dirty, to the point of not being able to see clearly when the sun was at it’s peak. There were white stains on the passenger seat. Granola wrappers under the seat that did not belong to me, and dirt and crumbs in between the cracks of the seat. With the price of rentals increasing due to the economy, I’d expect the cars to be cleaned better than they have been over the past few years. It seems to get worse and worse. If you look back at my rental history, this is not the first time I’ve complained about this. I hope you all start looking into this and making sure you are giving out clean cars. I do have photos if you’d like for me to send them.

First of all: I arrived at 9PM on a Friday and the rental car building was the craziest thing I’ve ever seen. Every single other rental company had lines in excess of 50-100+ people. It would’ve taken me 1-2 hours for sure just to get to a counter. Thankfully, I walked right by everyone and straight to the Aisle to pick a car. There were a bunch of full-size cars, 2 SUVs, and several pickup trucks in the executive aisle. Slightly disappointed with vehicle selection but for a busy airport, I’m satisfied. I used Emerald Checkout and everything worked perfectly. Thanks!

First car I selected was defective (failed forward collision sensor going off constantly). It took about 45 minutes to trade it out. Was offered a free day credit. This was never applied and I was charged $51 for fuel when I returned the car topped off. Most national rental cars are good but this is the third time getting screwed in phoenix. Clearly I’m a slow learner. Update: National never got back to my email. Not surprised.

National was awesome on my recent trip to Arizona. As part of the emerald club I was in my car burning gas I less then 5 minutes and the return was a breeze too! Highly recommend!

Being able to rent any car on the emerald aisle is a benefit that makes me appreciate National. The car itself was good for a trip around the hills and valleys of Northern Arizona (Toyota Tacoma). The only concern was the fact that when we arrived at our destination, the tire light came on and the rear tires were quite low. My expectation is for the care team to make sure the car is safe and does not inconvenience the renter. Otherwise, the truck operated quite well and made the trip enjoyable.

Very impressed with the new National car rental agency. Put your phone down and talk to the people behind the desk, they can really help. The Emerald club is amazing to reduce your time in getting a vehicle. I got to choose my own vehicle out of a huge selection. Brand new Toyota 4Runner. People were saying “that is a beautiful vehicle, what year is it?” I just told them it was a rental from National. I don’t know what year it was but it only had 21k miles. Now the next time I rent I get to skip the line and walk to the vehicle select area! I’m so stoked.

I chose National at Phoenix Sky Harbor due to their high customer rating. When on vacation I don't want to deal with hassles, even to save a few bucks. Getting the car was as easy as walking past the counters, out to the vehicles, choosing a vehicle and checking out at the gate. It was in good condition, drove well. Returning it was even easier, charge matched the reservation exactly, and they even went and got a luggage cart for us.

Be prepared to walk. After getting your luggage at Sky Harbor you have to take the Sky Train now to get to the rental car location. This consists of taking the escalator or elevator out of baggage claim to level 3 and following signs to Rental Car Sky Train. The hallways are very long. You board a very crowded sky train with a total of 6 seats per train car. The rest is standing only. The train is not a smooth ride so hold on! Make sure you board the correct side to the rental car area by checking the overhead map. The sign indicating which train can be easily moved causing confusion. Once you arrive at the rental car area you have to walk quite a distance again to get to the counter for the different agencies. At one time getting the rental car area was very quick and easy. You would exit baggage claim, walk a short distance to the outside curb where the agency buses would pick you up and take you directly to the agency counter. Change definitely was not good for this part of your trip.

National has always treated me great. On a recent trip to Phoenix, AZ, they went above and beyond. I initially reserved the emerald aisle. There were so many cars to choose from, which was so awesome but realized I was going to need a slightly larger SUV. It had been a long travel day and the manager approached me to see if everything was okay. I told him my dilemma and he didn’t hesitate to find another vehicle that better fit my needs. We agreed on it and then he said thank you for your business and enjoy this free upgrade. I couldn’t have been more thankful for his kindness and how quickly he recognized my needs.

I had a lovely experience with National on my latest trip to Phoenix! Josie was a big help in making sure I found the perfect car for my road trip across the state. Returning the car took less than 3 minutes and my receipt was emailed to me immediately. I would definitely recommend!

Rental experience from National is always outstanding. Checking out is a breeze - less than 5 minutes from arrival to driving off the lot. Return is simple and fast as well. We did leave an item in the car, we got a call shortly after and we’re able to arrange for delivery. Great service and experience all around

Nice car. Great staff. I had problems with getting credited for a free day on this rental. Afterwards, I met with customer service. They said, "No problem!" They explained the $300 deposit (successfully refunded) and said they would reduce the two-day rental charge of $223 to credit the day. They gave me a receipt for $223, and gave me a second receipt with the credited day with a total charge of $18.03. My credit card was still debited the full $223. I have still not seen the free day applied. So, like the car and people -- the customer service process that interfaces with reservations is terrible. If National wants to fix this, great. If not, I can rent elsewhere.

Smooth & easy rental from picking car up at Phoenix airport to dropping it off same place. Had our choice of vehicles & selected Buick (since we're from Detroit!) SUV which was clean & comfortable, no issues with performance.

I rented a car at Skyharbour airport. The representative at the counter was extremely helpful and friendly and handled adding a driver and some other administrative stuff quickly and efficiently. When we went to get the car, we asked the attendant to help us find a vehicle with GPS and he spent quite a bit of time helping us find one. Everyone was friendly and professional. The car was great for the price (we got an SUV) and returning it was super fast and easy. Will definitely rent from National again.

From pick up to drop off, we had a great experience! Myra was very welcoming during our check in process. She made sure to provide us with her direct number in case we had any issues. Then when we returned, Nikki welcomed us back with a sweet smile & had a good conversation about CS Lewis with my Dad. Both of these sweet ladies made our rental car experience extra special.

Rented a car at the rental center at Phoenix airport. I was with a friend dropping off a rental in her name we had used and she was homebound. I was staying on for a few more days and renting a car for myself. Nikki, the customer service representative asked if I would like to rent the same vehicle. I said sure if it was possible. She went out of her way to track down the vehicle and got me squared away in no time flat! Never have I ever had better customer service. She is a credit to the company! Her service has made me a loyal customer to National. Give that girl a raise!

The Sky Train makes it so easy to get to the rental car center. Just roll bags on and roll off. The Emerald lane had plenty of vehicles to choose from and we picked a Honda CRV with 7,000 miles. The car was perfect for the week we had it, and upon return to the airport there was plenty of staff to check all the returning cars. Got checked in within a minute, and took the escalator back to the train.

Check in was seamless, the options for vehicles was diverse & the car we picked was spotless. I fell in love with it & was sorry to give it back at the end of our stay. Return was super easy as well. Will definitely use National again.

The location appears to have a large inventory and decent selection. The cars were clean and the car I chose had a very fresh scent. The staff was friendly and professional for the most part. I did not like how the return lane merged into the lane for the people leaving with their rentals.

We are members of the Emerald Club and rented a Jeep from the Phoenix airport location. This was one of the best rental car experiences we have ever had. Getting our car was easy. The car was clean and new. The ladies at the check out booth were extremely nice, I wish I got their names! Bennett checked us back in when our trip was over and he was so friendly and professional. My son is also a Bennett so we chatted for a few minutes about that. Thanks for a great experience from start to finish!

It’s an incredibly smooth and quick process to book cars with National now, and you don’t have to wait in line after being in a flight all day. Vicky at Phoenix Sky Harbor Airport was such a treat to work with and truly made our day when she found us the perfect car for our day trip. I would highly recommend National! I have booked three times with them and it’s been a great experience each time.

We initially rented a car at Budget through Costco but the line was 2 hours long. We switched to National which had no line and a better rate. When we returned out car, the attendant was extremely pleasant and helpful - my husband and I both had some trouble walking due to recent falls and the attendant took our suitcases out of the car trunk, helped us get a cart and loaded the suitcases on the cart for us. We were so grateful for the kindness shown.

I have been traveling to NY on a weekly basis for the past year. Each trip I have rented a vehicle from National. Each rental as delivered clean and well maintained vehicle usually very low mileage. Notably, from my first trip on I have been greeted by Eli. After my 3rd rental he started greeting me by name. His kindness and warm greetings have been no -stop. We even spend time talking to each other briefly while he remains sensitive to assisting other customers. Tremendous individual. I highly commend him. I also want to recognize the shuttle drivers who are always engaging as well as the employees in the booths when exiting terminal. These last step individuals send me on my way with a smile and laugh. What a tremendous group all the way round. The management team obviously treats all with respect and that respect flows down to the customers. Best rental car agency ever - hands down.

My experience with National Rent a Car was exceptional. The staff was remarkably friendly and efficient, ensuring a swift rental process. The cars provided were consistently brand new, exuding that delightful new car scent. What impressed me the most was their competitive rates, far better than other options available at the airport. Overall, National Rent a Car provided a seamless and affordable rental experience, making them my go-to choice for future travels.

I’m an Emerald Club Member of National and my recent rental was very convenient and enjoyable. I was able go right to the vehicles without spending time at the counter and select from any vehicle that was in my given price group. The vehicles were all very clean and ready to go. The return process was also quick and convenient. The National employees were knowledgeable and pleasant. Also the rental cost was the best I found for this particular trip. My overall experience was terrific and I’ll definitely look forward to renting from National in the future.

We reserved a car online but weren't sure of the process in PHX so went to the service desk. Tim M. was so courteous and helpful. He provided excellent customer service. The SUV we chose was perfect for us. It was newer, with the room and features we needed. The return process was easy as well. Thanks Tim and PHX National!

What a great experience! I am SO unbelievably grateful to have used National and will definitely continue moving forward. It was a quick and easy transaction. As a member you do not have to stop at the counter, just walk in and choose your vehicle, then go! We did have the “Check Engine “ light come on, and as it was a holiday weekend, there were no other vehicles available so they easily redirected me to an Enterprise where they had ONE vehicle left. It was a super easy exchange and I was able to drop it off at the airport as originally planned. The other thing I really appreciated is how when I returned home, due to a paperwork mishap, I received an email that my car wasn’t returned. Rather than just charging me, I’m so happy they sent an email. I replied asking to be called and Sandra (yes a human being) called me right away! I scrambled to find proof that I returned the car in one piece on time, however, I didn’t even need to because she was able to find that I did return the car very quickly. Such a great staff, and they just seemed to show that they value providing excellent customer service!

National Car Rental is literally what the name is, a national care rental company. They do a great job in allowing you to get in and out quickly. Once you are setup ahead of time, you walk up to the garage and just get in and car and go, it's that simple. Having an Emerald Club account makes it even easier, with better rates and vehicles available as well. The cars here were super clean and well taken care of, and the staff was helpful (even though we only spoke to them for a matter of seconds). Would recommend getting your rental cars from here, especially since all rental car places near Phoenix airport are in the same spot.

So...National reached out to me and asked that I post a review. OK - here goes. First off, over the past 25 years I have rented literally hundreds of cars, mostly for business travel and primarily from Dollar, Avis and National. On average, I rented 15-20 cars a year. In that time, I've had damage occur to three cars. Two windshields and one tire. In all three cases I took care of the damage with no question. So my last rental from National went fine until about 10 days after I returned the car. That's when I received an email from the "Damage Recovery Unit" at National claiming that the vehicle had been returned with damage. No details were provided, just a request for my insurance information. But the car was NOT damaged and this is confirmed by three witnesses PLUS the gentleman who checked in the car and told me everything was OK. I did not get this in writing nor did I take any photos. Over the past decades of car rentals I never needed to do so. Basically I see this as a scam by National. I let the DRU know that I dispute their damage claim and would vigorously fight should they move forward against me. I have yet to hear back, but don't really expect that they have dropped the matter just yet. The car rental, pickup to drop-off went fine. The car was clean and performed nicely. I thought it was another uneventful rental, until I heard from the DRU. That changed everything in this review. Should they drop the matter, I'll be pleased and will chalk it up to a mistake of some sort. But should they pursue this matter at all, I will never rent from National again. By the way, I'm an Executive Club member at National as well. So I guess we'll find out how they really treat what they claim are their most valued customers. To other National customers, I'd be very leery and make sure you document the condition of your vehicle upon return.

Rented a car from Phoenix Airport. Then pick up was flawless! I was able to choose my car from the lot and proceed to exit. There I only had to show credit card and driver’s license. The car was very clean and everything worked. Check in was easy BUT I was charged more than my reservation. The check in attendant was courteous and helpful and sent me to the customer service desk. John was understanding and helpful and helped bring the cost down to closer to my reservation rate. I ended up spending about $80 more than quoted rate. If not for the effort of John it would have been $500 more!

National makes it very easy for Emerald members to select a car. It takes virtually no time at all, bypassing the (generally) long wait at the counter to speak with someone. We simply walk to the National parking garage, the rep there tells us to pick any car in the Emerald section, and then we load up and go! It’s really quick with the check out person as well. And upon our return, we simply pulled up, parked, unloaded our luggage, and we were on our way to our flight. Very convenient, especially if you’re running late.

I've been using National for past 8 years...being part of the Emerald Club is totally easy. I book my rental, and never have to stand in line to get my car. The team members are always there greeting me and direct me to which aisle to pick my car. There is usually a nice selection of cars to choose from. When returning, it always goes smoothly so that I'm never held up to get to my flights. I've used them all (other rental agencies) but National Car Rental is consistently there for me and has not yet disappointed me.

My company has an Emerald Club program that I enrolled in and I couldn’t be happier that National Car is part of this program. Not only do I save a lot of money there is never an issue with reservations or getting exactly what I expect. This is the Second time this year renting a car for my Vacation and I love being able to bypass the line at Phoenix airport go directly down to the lot and pick the car I want and go! The lady who helped us named Sunshine was so helpful and friendly. Pointed us in our direction, we looked through the cars and picked one and drove right out. Gave our reservation number, showed my DL, and done that easy. Car was super clean! Return even easier. The friendliest of service. Couldn’t be happier with National Rental Car, the people working for them, and the Emerald Club program!

I've been using National Car Rental services for the past 3 years (for work trips), due to the convenience of just walking from baggage claim directly to my car and not having to stand in line at the desk. Since Covid, National has also kept every car I've rented spotless and they even leave a few packets of Lysol cleaning pads if you want to disinfect the dash, etc. for yourself. Always friendly employees, willing to help with any of my requests. Keep up the great work!

When I say the best experience I have had renting a car at an airport I mean it. National has it going on. We were taken care of by Hena and what a pleasure that was. She was friendly, informative, efficient and on point. Even the pick up process was quick. Had car ready for us as soon as we went to pick it up. All staff was great. Thank you. Will be using your service again.

My visit to this location definitely left a lasting impression. Upon arrival, it was nice to see the team walking around to ensure that cars were clean and putting in their last finishing touches. Unfortunately, I made a mistake while booking online but Nancy went above and beyond to assist with our rental needs. The Returns staff was courteous as well. Whenever in Phoenix again, we'll definitely book with National. Thanks for being so patient Nancy and thanks to her manager as well. You guys ROCK!

This was my first experience renting with National. My company had for years had a contract exclusively with Hertz, but after a few bad experiences decided to open a corporate account with National (Enterprise) as well. Signed up with the Emerald Club through their website, to take advantage of the Emerald Aisle. My flight had gotten in a little late, so we were anxious to get to our final destination. We were able to walk directly down to the garage, pick out a car from the aisle, we scored a brand new Mazda SUV with less than 200 miles on the odometer and were on our way in under 5 minutes. Return was similarly quick. Pull in, tell them how you want your receipt and go. Every one of the five or so employees I talked to was super friendly, helpful and efficient. I wasn't badgered to buy unnecessary insurance and paid not a penny more than I was quoted online. I wish every rental experience could be so easy. I've heard that the vehicle selection at PHX is a little better than average, but still, based on my experience here I'll make National my go-to rental choice from now on.

Over the Labor Day holiday our family rented a car from the Phoenix airport. Although there were many options, we didn’t see what we were looking for right away. Tommy noticed us searching and went out of his way to assist. It’s so refreshing to meet such great people who take the extra time and put in the extra effort to provide outstanding customer service. Thank you Tommy. I’ll see you in a couple weeks when I’m back in Phoenix for business and need my next National car. Laurie.

Five stars all around! The selection of cars to choose from at Phoenix was impressive. Ended up in a BMW X3 with less than 4k miles on it. Service was great as well. Called to edit our pickup time which was no problem. Pickup & drop off was seamless, and adding additional drivers was as simple as presenting licenses. Highly recommend and look forward to our next rental with National!

Great experience using National. We picked up our car from the Emerald Aisle at a Phoenix airport. It was fast and easy. They had a great selection of cars. It was so nice to not have to wait in a line at the counter. Highly recommend joining the Emerald Club. Dropping off our rental at a Fresno airport was just as easy as the pickup. Best part was the price; it was a lot lower than all the other quotes we got. Will definitely use them in the future.

Love renting from National... love being able to choose my car from the aisles. Have never had a bad experience (other than Columbus, Ohio's airport always having mostly minivans in their executive aisles... LOL!) but who knew they would be so comfortable?! 😂 Will continue only renting from National... they're the best!

I'm a big fan of National Emerald Isle! I've never had anything other than a quick and seamless experience. My recent pickup in Pheonix was no exception. Although there is no need to talk to an agent on the aisle, there is always one around to answer any questions. The car was freshly cleaned and I had no problems at all with pickup or return. I've never had any issues with the car itself in all the years I've been renting through National. My only ask would be more cars that are brightly colored - helps me find them in a parking lot.