1/5 Heather R. 3 years ago on Google
We
have
been
playing
volleyball
here
for
8
years
with
no
issue
until
COVID
hit.
We
enjoyed
our
time
at
Devil's
Den
and
understand
the
hardships
this
time
is
taking
right
now
on
everyone
however
my
issue
is
about
how
this
has
been
handled
by
the
owner,
Jason.
There
was
NO
communication
on
the
company's
plan
to
deal
with
the
leagues
for
the
summer,
not
even
letting
us
know
they
were
working
on
a
plan.
ZERO
COMMUNICATION.
After
reaching
out
via
multiple
emails
and
finally
a
phone
call
we
were
told
by
Jason
refunds
would
be
given
in
a
week,
and
to
call
back
if
we
didn't
see
anything.
Nothing
came
through
and
after
2
weeks
we
decided
to
follow
up,
only
to
never
have
our
phone
calls
or
emails
returned.
We
only
spoke
to
the
part
time
staff
who
were
fielding
hundreds
of
calls
from
upset
teams
every
day.
The
owner
left
this
on
his
employees
to
deal
with,
with
no
guidance,
the
staff
was
getting
upset
that
he
wasn't
returning
ANYONES
call.
Finally
after
6
weeks
of
trying
to
get
ahold
of
him
to
get
answers,
we
were
directed
(again
by
part
time
staff)
to
call
a
different
company
to
get
a
refund.
The
refund
was
granted
a
week
after
speaking
with
this
new
company
(7
weeks
after
initial
contact),
however
they
withheld
a
5%
service
charge,
for
their
inconvenience.
Totally
disappointed
and
disgusted
with
how
this
was
handled,
and
that
we
are
now
out
money
after
being
the
ones
doing
ALL
the
leg
work
to
find
out
what
their
plan
was.
Anytime
during
the
8
years
of
playing
l
sent
communication
for
either
clarification
or
questions
regarding
the
league,
they
were
left
unanswered.
The
only
one
he
answered
was
regarding
inquiry
to
host
a
charity
tournament.
I'm
writing
this
as
again,
since
the
owner
has
ghosted
all
communication,
I
hope
this
will
grab
their
attention
and
realize
the
err
of
their
ways.
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