4/5 Doug A. 5 months ago on Google
We
don’t
live
in
Fort
Lauderdale,
but
thought
this
would
be
fun
to
do
while
visiting.
The
staff
said
our
daughter
could
check
it
out
prior
to
deciding
if
she
wanted
to
do
it,
and
if
not
we
could
get
a
refund.
My
daughter
did
want
to
do
it
but
there
was
a
huge
crowd
of
people
on
this
particular
day
and
she
was
shy
about
doing
it
in
front
of
so
many
people,
so
we
were
going
to
come
back
at
a
later
time
in
the
evening
and
if
there
were
fewer
(or
no)
people
we
would
do
it
then.
Came
back
later
that
evening
and
there
were
still
a
lot
of
people
but,
if
it
was
fewer
people
by
her
time,
she
was
still
down
to
do
this.
In
the
evening
it
was
different
desk
staff
and
they
now
said
that
if
she
didn’t
do
it
they
would
not
refund
the
amount
paid
-
but
that
we
would
receive
a
“voucher.”
Explained
that
we
don’t
live
here
-
we
live
on
the
other
side
of
the
country,
but
she
gave
no
F’s
and
was
not
reasonable.
It’s
like
“yeah
we
ARE
actually
going
to
steal
your
money,
but
hey!
Policy
amirite?
F
off!
Lol).”
That
woman
has
a
great
future
in
politics
if
she
chooses
to
pursue
that…
anyway…
This
facility
is
actually
pretty
cool.
Purpose
built.
Super
clean,
design
well
implemented.
Way
better
than
similar
places
I’ve
seen
in
the
past.
It
really
could
have
been
a
perfect
experience,
but
the
desk
staff
was
committed
to
making
it
annoying
-
and
they
were
going
to
try
to
rip
us
off
which
is
why
it
gets
four
instead
of
five
stars.
TBH,
it
should
get
3
even
now,
but
I’ll
tell
you
how
and
why
this
turned
around.
The
guy
that
took
this
from
one
star
to
four
is
their
employee/instructor
Bryan.
This
guy
was
cool
AF,
personable,
funny,
and
was
really
great
with
the
two
kids
in
the
group
(and
the
adults
for
that
matter)
in
his
flying
group.
He
answered
all
of
our
dumb
questions
and
took
this
from
a
1-star
bad
experience
to
a
pretty
great
and
memorable
one.
Observing
the
other
instructors,
it
appeared
that
they
also
were
awesome
with
their
groups
as
well.
There
was
a
guy
that
looked
like
Jacques
Cousteau
that
was
taking
pictures
with
his
flyers,
etc.
well
after
their
flying
time.
These
guys
love
what
they
do
and
it
shows.
Just
don’t
let
them
run
your
card
in
advance
prior
to
your
flight
time!
Do
not
book
and
pay
online
regardless
of
what
they
tell
you
in
person
or
on
the
phone
because
you
may
find
yourself
on
the
phone
with
your
credit
card
company
initiating
a
chargeback
or
being
unnecessarily
annoyed.
It’s
not
the
money…
it’s
the
principle.
If
your
business
is
such
that
you
need
to
lie
to
screw
people
out
of
their
money,
then
you
should
probably
reevaluate
your
business
model.
TBH,
the
place
is
really
very
cool
in
theory.
I
would
have
freely
donated
the
amount
in
dispute
if
they
were
that
hard
up
just
to
keep
it
open,
but
the
desk
staff’s
bureaucratic
condescending
attitude
was
really
shi**y.
Really
a
shame.
