1/5 Robert L. 1 year ago on Google
We
requested
a
deep
clean
and
they
came
to
give
me
an
estimate.
At
the
time
they
told
me
a
house
of
my
size
would
take
2-3
hours.
When
the
team
arrived
they
were
in
and
out
in
90
minutes.
I
found
dirt
in
my
rugs,
counters
not
wiped
down,
dust
on
furniture,
they
even
took
my
bed
sheets
off
and
put
a
mattress
pad
on
instead
of
new
sheets.
I
reached
out
very
politely
the
same
day
to
go
over
this
and
sent
them
40
pictures
of
different
areas
that
were
missed.
This
was
not
some
simple
“missed
a
spot”
issue.
And
while
some
things
were
done
well,
this
was
not
the
deep
clean
I
requested.
I
paid
them
over
$100
to
vacuum
more
poorly
than
I
can
do
on
my
own.
We
do
a
better
job
wiping
down
the
dining
room
table.
At
the
end
of
the
visit,
I
pointed
out
a
spot
I
was
unhappy
with
and
they
said
they
had
scrubbed,
but
couldn’t
get
that
area
fixed.
That
night
I
took
some
cleaning
solution,
sprayed
the
problem
area,
and
fixed
it
myself.
They
did
offer
to
send
someone
out
to
reclean
the
house,
but
one
of
the
cleaners
had
asked
us
about
a
bunch
of
electronics
that
we
had.
They
pointed
out
how
much
we
had,
extras
laying
around.
They
made
someone
I
lived
with
slightly
uncomfortable,
and
they
did
not
want
their
team
back
in
our
home.
I
mentioned
all
of
this
to
the
person
I
called
and
they
said
management
would
reach
out,
likely
the
next
day.
I
waited
four
days,
no
response,
so
I
decided
to
call
and
check
in
as
I
had
also
never
been
given
a
receipt.
When
I
called
in,
the
woman
I
talked
to
said
I
had
spoken
to
management
on
Monday.
So
why
did
the
person
I
spoke
to
on
a
Monday
tell
me
a
supervisor
would
reach
out,
but
then
four
days
later
someone
else
tell
me
I
had
already
spoken
with
them?
Very
frustrating
as
they
then
tried
to
get
me
to
settle
for
a
reclean.
Why
did
it
take
four
days
and
three
phone
calls
to
get
a
receipt?
In
the
end,
I
spent
more
time
tidying
up
around
the
house
prior
to
their
arrival
and
more
time
afterwards
going
over
the
spots
they
missed
than
they
spent
cleaning
my
house.
And
the
lack
of
follow
up
when
I
voiced
a
complaint
really
showed
more
than
anything
they
don’t
care.
I
was
very
patient
with
them,
I
did
not
yell
or
be
rude.
All
I
asked
was
for
a
simple
follow-up
call.
Instead
I
paid
a
great
deal
of
money
for
stuff
I
could’ve
done
myself.
I
was
excited
to
jump
on
board
with
this
service
monthly
so
that
I
could
give
that
time
spent
cleaning
back
to
myself
and
focus
on
other
things
around
the
house,
but
some
things
are
better
done
yourself.