Kyle was very professional and helpful when discussing our damaged water heater. He gave us options to either repair or replace. He was very clear with information and demonstration. While he was there we decided to have a shower remodel (from tub to walk-in) and have all hardware replaced. It was great knowing we could use 'one-stop shopping' for many other fixes we may need. Kyle gave us a very good 'bundle' deal which made us very happy. We are going to sign up for the annual maintenance program, which is also another very good deal, to keep our A/C and other home services in tip-top shape. Kyle explained it all to us and we feel confident in Kyle's expertise. There was no high-pressure sales pitch and he was very forthcoming with their affordable prices. Thanks, Joe Cool!!

Adam did an inspection for my ac and the duct work as well as just overall checking the system. He was very personable and professional. He went through my system and into my attic and found some leaks as well as poorly installed ducts. He was very knowledgeable and I enjoyed him walking me through my system as well as letting me know what exactly is going to happen over a long term use of the way it is now. He helped out a lot and was very timely on it as well. Our unit stopped working yesterday and had I been home they would have been able to get out that day. Very very likely to continue using Joe Cool services! Thanks again Adam and my dogs enjoyed your company too, basically wanted to go home with you haha. Bill came out and walked me through everything Adam had gone over with me an hour previously and also was able to walk me through the best route for the future on what equipment we will need to use. I really enjoyed talking with Bill as we had quite a bit in common as well as he was very detailed with specifics and costs. Both Adam and Bill were on the same page when it came to costs of products and labor. Truthfully I really enjoyed my time with Joe Cool today, the gentlemen that work here are very personable and professional and I am very glad I had such a great experience! Bill I appreciate all of the time you spent with me and my wife over the afternoon explaining things thoroughly and giving us piece of mind in the long run and how to bring our electric bill down as well. Really really appreciate you guys!!

The entire team was delightful to speak to and organize. I knew going in there would be a $75.00 house call. When service person arrived I was impressed with overall politeness, but my call was simple....change our the garbage disposal. My estimate was $599. if I provided disposal, $959.00 if they provided it, $1684.00 to redo plumbing underneath sink that is and has been working beautifully. Joe Cool bought out Case Plumbing and so here come national (?) prices, big company prices. I'd rather give it to the local companies. Not sure why I called them. I won't again because this is not service with value, even considering delightful employee and customer service. Very friendly, professional to deal with, but prices are way out of the ballpark. The technician understood why I didn't go ahead and was as curtious leaving as he was arriving. I applauded him for that. It was a quick $75.00 + $5.00 gas fee for the time he spent here. I did find out company takes very good care of their employees and they drive new vehicles, so safe etc. I have no problem taking good care of employees, but even so I think there prices are way out of line. I could not fathom paying nearly $1,000.00 to replace a garbage disposal, with no etc problems. I have seen a similar $$$ situation with another local company being bought out.

Janelle and Chantelle were both pleasant and professional on the phone. Mike C. came out in a short time and diagnosed a leaking supply line for the water softener (no longer installed), which was leaking into the garage. He removed the faulty sections and cleaned it up with new PVC. No more leaks, and the membership I purchased offered a great value for future maintenance needs. I recommend Joe Cool/Case Plumbing wholeheartedly and believe that you would be satisfied also.

Joe did routine maintenance on my AC system. He was very thorough and found more than $1000 in possible repairs. I chose to have only one done- he replaced a low functioning capacitor which cost me just over $200. Joe took lots of photos and gave me a detailed written list of future repairs I might need.

Thank you for sending out such a knowledgeable repairman, we are very pleased with James “Rick” he answered questions and explained things as he did the service on our Air Conditioner. He is very personable and trustworthy you can and we hope you will send him back again.

Our technician Rae'Quaris Metcalf from Joe Cool Home Services was on time and observed COVID-19 protocols and was equipped with a face mask, had gloves and hand sanitizer. Rae’Quaris keep their distance and made sure our personal safety is our priority, so he went over everything and waited for us to ask questions. Great tech and friendly person!

Kyle was efficient. He gave us different options. We were very pleased how he treated. A very good technician and pleasant person.

Josh was excellent. He took the time to go over all the options with us and then advised me on he thought was best. I felt he had my best interest at heart vs just telling me you need to do this or that. Quality of repair was very good. We were impressed and signed up for annual maintenance because of that comfort level. Definitely recommend Josh and the company.

This company met and exceeded my expectations. They were very responsive, professional and completed repairs quickly and professionally. Gabby in dispatch we especially helpful and I would recommend this company to all my friends and family in the area.

WOW! Smooth process from start to finish! I called this morning to get assistance with my malfunctioning AC. Less than an hour after calling, they had a technician at my doorstep! Jarrett was thorough, kind, and courteous throughout the entire repair process. He clearly explained everything to me and answered all of my questions with ease! If you’re looking for a prompt and professional AC repair, these people are the ones to call! Happy to report my AC is running smoothly and the repair was reasonably priced.

Good to have my plumbing checked. A couple recommendations were noted. The technician was professional, friendly, and thorough.

T2 and Jhon T did a great job with AC install and work.. Thank you!!