1/5 Bernardo T. 10 months ago on Google
Photos
are
totally
misleading.
We
paid
extra
for
river
view
and
this
was
the
view
(see
photo
attached).
The
view
you
get
from
the
infinity
pool
is
the
one
in
attach.
You
can
only
see
Douro
river
at
a
90
degrees
angle.
The
pool
was
disgusting
(completely
green
and
with
leaves
on
the
surface).
They
made
up
an
excuse
about
the
color
being
bad,
but
the
water
quality
being
ok.
Honestly,
I
did
not
trust
them.
The
room
was
small,
the
air
conditioning
wasn't
strong
enough
and
bed
unconfortable.
At
some
point,
we
just
wanna
get
our
money
back
and
leave.
They
promptly
printed
out
booking
rules
to
tells
us
that
we
couldn't
get
our
money
back
even
though
this
wasn't
what
we
paid
for.
They
preferred
to
have
unhappy
customers
rather
than
let
us
be.
Therefore,
they
could
not
care
less
about
customer
experience,
only
care
about
the
quick
buck.
Stay
away
of
this
place.
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