2/5 Aurora 3 months ago on Google • 5 reviews New
TL;DR:
biggest
issue
was
that
one
of
the
dental
assistants
was
watching
TV
while
she
worked
on
my
tooth
&
ended
up
putting
the
dental
curing
light
right
onto
my
gum
&
lip
which
burned.
———————————
I
wanted
to
hold
off
on
writing
this
review
in
order
to
give
them
second
and
third
chances.
Pros:
I
appreciate
that
people
are
very
nice/friendly
here,
and
a
handful
of
the
dental
assistants
&
dentists
are
very
competent.
However,
after
getting
dental
cleaning
+
2
rounds
of
fillings
(3
visits
in
total),
I
can't
hold
my
tongue
anymore.
First
visit:
*
They
were
late
in
opening
(my
appointment
was
at
9am).
But
it's
ok,
because
there
was
heavy
snow
that
day
for
the
first
time
this
winter,
so
people
were
understandably
late.
*
HOWEVER,
I
then
proceeded
to
wait
another
almost
25
minutes
before
they
called
me
in.
*
Then
for
the
actual
x-ray
and
cleaning
portion,
the
woman
doing
these
things
was
more
careless
than
any
other
dental
assistant
I've
been
the
client
of.
She
shoved
that
x-ray
thing
(sensor?
film)
into
my
mouth
in
these
weird
positions
that
I've
never
had
ANY
dentist
do,
such
that
it
kept
falling
out
of
place
and
she
kept
having
to
readjust
it.
Also,
it
made
me
really
uncomfortable
that
she
literally
placed
the
x-ray
directly
in
front
of
my
face
— I've
never
looked
INTO
the
x-ray
cylinder
face-to-face
like
that,
as
other
dental
offices
will
usually
angle
it
for
safety
so
it's
not
parallel
to
your
face,
staring
at
you.
*
For
the
cleaning
portion,
she
was
again
pretty
careless
and
rough.
She
dug
the
sharp
little
metal
hook
into
my
gums
MULTIPLE
times
WITH
A
SCRAPING
MOTION
because
she
wasn't
paying
careful
attention.
MULTIPLE
red
flags
on
the
first
day.
Second
visit:
*
Hella
painful
but
I
guess
that's
what
happens
with
fillings.
The
shot
for
the
numbing
thing
hurt
like
heck
as
she
stabbed
it
into
the
back
of
my
mouth.
At
least
she
was
friendly
and
knowledgeable.
*
I
really
liked
the
dental
assistant
as
she
was
a
good
conversationalist
and
made
me
feel
reassured.
(The
one
with
the
colorful
blue
glasses.)
*
What
I
DIDN'T
like
was
that
the
front
desk
didn't
tell
you
they
upcharge
your
cost
by
making
you
pay
for
the
credit
card
usage
fee
(3.5%).
All
the
other
dental
offices
I've
been
to
just
charge
you
for
the
actual
dental
work.
I
thought
it
was
sneaky
how
they
didn't
tell
you
you
have
to
pay
for
the
credit
card
fee
on
top
of
that...
Would
have
been
nice
to
know
so
it
didn't
come
as
a
surprise.
Third
visit:
*
This
was
the
visit
that
made
me
not
want
to
come
back.
To
be
fair,
the
dentist
was
good
and
knowledgeable.
The
fillings
hurt
like
HECK
again,
but
she
was
thorough
in
making
sure
that
my
bite
afterward
was
okay
(i.e.,
that
the
fillings
weren't
too
high).
Her
hand
did
slip
I
think
toward
the
end,
which
meant
her
drill
thing
went
against
the
roof/back
of
my
mouth,
which
hurt...
*
The
thing
that
made
me
really
upset
was
the
fact
that
the
dental
assistant
this
time
(NOT
the
same
one
as
the
second
visit),
was
NOT
paying
attention.
While
she
was
holding
the
really
hot
blue
light
to
solidify
the
fillings,
she
WASN'T
EVEN
PAYING
ATTENTION.
SHE
WAS
WATCHING
TV
("90
Day
Fiancé"
or
whatever).
Because
she
wasn't
looking,
she
kept
moving
the
hot
blue
light
so
that
it
felt
like
part
of
my
gums
were
burning,
and
then
later
she
moved
it
onto
my
lip
so
that
my
lip
felt
like
it
was
burning.
She
was
staring
at
that
TV
like
it
was
her
job,
which
was
unprofessional
and
made
me
really
not
want
to
come
back.
We're
canceling
our
next
dental
cleaning
here.
This
has
literally
been
my
worst
experience
at
a
dental
office.
The
only
good
thing
about
this
place
is
that
the
people
are
friendly/nice.
That's
great,
but
if
the
actual
WORK
is
subpar
among
some
of
the
dental
assistants
who
do
the
x-rays,
cleaning,
etc.,
then
I'm
not
coming
back.
(The
dental
assistant
who
did
do
a
good
job
was
the
tall
lady
with
the
blue
glasses
— kudos
to
her,
she
was
a
highlight.)
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