Went in for a UTI. Was checked in and treated within 1 hour, something I have NEVER experienced in any other hospital Emergency Department. Typically have waited at least 2 hours at other hospitals, and up to 6. Granted, we just moved here from New York but I was most impressed. Entire staff was professional and pleasant from registration at the front desk to the triage nurse,the provider that saw me, and the discharge nurse.

Where to begin. If you want your loved ones to live don’t bring them here. Been the Pittsfield bandaid station for years and years. Just other day my father had slammed his hand in a door. Crushed, cut open not pretty. Waited 6 hours for it to be cleaned and wrapped. Two months ago had a cyst in a not so nice place. Took me 8 hours to get a 20 minute cut and drain. And now even today for the same reason as it came back again asked 2 of the 8 people here how long they waited. They respond 3 or more hours. Two more people up and left as it would take way to long to see anyone. I’m sitting in the waiting room right now thinking only 5 more hours and I can go home…. This is disappointing don’t bring anyone you care about here they will let them die. Update after 4 hours still sitting here haven’t seen a doctor yet. Four people have came in and left cause of the wait. Most likely only one doctor on staff just laughable Update 2. After 7 hours finally saw a doctor who won’t be helping me took one look and said nope send to a surgeon.

Horrible experience in the ER and nobody will take my calls so I can address the issues with someone! Nurses need better training and bedside manner!

This place is a literal joke. My boyfriend and I sat in the ER (which was not busy may I say), for FOUR hours just to see if his foot was broken. We got the X-RAY and triaged within the first hour and sat till 8 pm before we left. Mind you we were the only ones in the waiting room at this time. We told them that we would just view the results on the portal, which they agreed to and they scrapped it as our plan/assessment of the visit on the ER paperwork is blank. If you can, avoid this hospital at all costs.

That hospital certainly lives up to its name band-aid station sit there for hours on end for them to do nothing my honest opinion should just shut the place down they don't do anything for anyone sit in the waiting room for hours on end to get little to no treatment at all some of the staff are very rude an have no consideration at all

I wasn't going to write this post in fear of getting bad service, or retaliated on. Due to this hospital being the only option in the area. I have gone to this hospital several times. On 4 different occasions my arm was infiltrated, I asked if it was noted but it was not. During these times I stated "it is not in my vein". An Asian nurse said "don't be a baby". After an hour I left the hospital drove an hour to Maine general, where upon seeing my arm they gasped and said why I hadn't come sooner. They treat people so bad that I almost didn't go when my hand got cut in an radial arm saw. If they don't like me, fine but they also treated my 3 young daughters horribly at the Pittsfield family care northern lights. They are almost like CMP, your stuck with them, they know it, and know you cant do anything. They take an oath and spit all over it. I wish someone cared enough to do something.

I left against medical advice with my son. He couldn't breathe, and I had to keep going to get the nurse. I also had a horrible experience there. I wouldn't bring my family there.

My son was admitted to this hospital and received great treatment from ER nurses and staff. He had a great nurse, Abbey and a wonderful CNA, Sidney, who went above and beyond!! The respiratory therapists were amazing, especially Seth!! However, when you have your love one admitted on hospice, don't keep them on it in the hospital!!! You can terminate services and restart it while they are home. If you keep them on hospice while inpatient, the nurses and hospice nurses will push the morphine and Ativan every hour, not feed your love one, will not give any other active medications, no vitals, and no further testing. Also, there are no respiratory therapists on the weekends, which needs to be rectified. I want other families to be informed because Hospice does not explain this to the family. Had we known this, we would have never done it!!!

Worst experience ever!! I was involved in a head on crash while working driving a class A vehicle. So i really hand no option but to go there. I was admitted rather quick to draw blood which is standard in a cdl accident but then was told I had to wait a few hours to be seen by ER… after waiting SEVEN hours with a major head injury I was admitted to ER. Then after overhearing the “doctor “ and a few of the nurses talking about the accident and how bad it was, while I was waiting, he finally came in to see me and the first thing he accused me of was”oh you fell asleep?” When In actuality the other driver apparently had a medical event. He did a quick once over and said you’re good. Now a month later I’ve got a 700 dollar bill from there which should have been covered by workers comp! So glad northern light health care is better at billing than they are at actually treating their patients

Spend over 6 hours in the waiting room with chest pain, difficulty breathing, coughing, tested negative for covid. Other ppl where going in ahead of me and another lady there with chest pains. Once in the room was treated with so much disrespect by the doctor and when I wanted to leave he step infront of the door. Not a happy visit today. Never really had problems there before tonight but after what the doc did and said to me I will most likely NEVER step back into that ER. Waiting 6 hours for someone with Severe chest pain to even be talk to is ridiculous.

I am writing this review because I feel it is important for people to understand the level of care they may receive at SVH. I had been sick for three weeks from symptoms such as lung mucus, sinus mucus and pain, swollen throat to the point I couldn't swallow without severe pain, lost my voice for over two weeks, ear congestion, and finally major amounts of pus and mucus coming out of my eyes. Since I was a child I had suffered from ear infections leading to several surgeries in each ear during my lifetime as well as hearing loss from scarring, and had often needed antibiotics to keep my eardrums from rupturing. After three weeks of these symptoms I went to SVH to be tested for strep and to hopefully get antibiotics as I was not recovering on my own. My immune system was not fighting off whatever I was sick with, and normal viruses I am either asymptomatic or they resolve within two to four days. The first doctor I saw at the hospital ran the tests for strep and COVID, both were negative. He told me I had a virus without any further tests or looking at my ears, nose, and eyes and sent me out the door. I was very discouraged as I know my body and after so many infections in my life, I felt unheard and let down. A few days later I woke up with my eyes gushing out pus and stuck together. I hadn't improved at all, in fact my illness was getting worse. I went back to the ER and was seen by a different doctor. He came into the room with an air of already deciding that I had a virus. He didn't listen to me when I tried to tell him my history of ear and sinus infections and surgeries. He didn't look in my sinuses. He looked in my ears and said they looked normal, which I knew was a lie because even on a good day they are covered with scars from surgeries. He argued with me about antibiotics and told me I had a virus and refused to do any tests. I walked out. A few days later, I decided to go to the walk in clinic in Waterville. The doctor I saw there looked in my ears and said she could see the infection and pus behind the eardrums. She said she could tell just by looking at me that I had a sinus infection and and eye infection. She listened intently to my concerns and was so very sweet and kind. She sent in a prescription for an antibiotic and a steroid which she concluded that I needed. She also gave a lot of other advice on how to manage symptoms while the antibiotics kicked in. She couldn't believe the lack of professionalism of the two different doctors I saw at SVH. I am hoping that with this review people who are truly sick don't give up when they are dismissed at SVH as having a virus, and seek medical attention elsewhere. If it were not for my continued fight for the proper medical help, my eardrums would likely be ruptured now and who knows how long I would be fighting off this infection. Thank you for hearing my story and I hope in the future SVH hires doctors who are willing to take the time to listen to a patient, to truly analyze them and their symptoms, and be willing to give them the help they need. Update: Three weeks from this post, I am still struggling with ear infections. The infection had spread through my body so much that it has taken three courses of antibiotics to get the infection in my ears under control. I began getting sick again after two antibiotics did not completely get rid of the ear infections. My lymph nodes swelled beneath my ears to the point I could not swallow. Again, I went to the walk in clinic in waterville and they confirmed I still had an ear infection in my right ear. It's so important for a medical professional to understand the patient and their medical history before making judgement calls. If I had been given antibiotics in a timely manner the first time I went to the ER, I would not still be sick after six weeks. I do however believe that the second ER doctor that saw me and refused to prescribe antibiotics and looked in my ears and said they looked normal, was fired from the facility. Thank goodness that no one else will be receiving his standard of care.

I am a veteran went here instead of driving. Had a tick bite with a circle around it. Nurse told me nothing was there. I cannot see without mirror so took word for it. Told me to wait in room. After 2 hours of people coming in and being seen I felt I was not a priority. I left. Got home and circle around bite is still there. Got to go see a real hospital now.

I must say, I had the worst emergency department experience thus far. The one star is for the great care from a nurse Betsy who flooded to the ED to help, the ER physician & CNA on the floor. 1st time in this ED, I walked in with chest pain, a-fib & sob. Registration asked if I had anxiety as you could visibly see my heart beating on my chest. I responded no, it feels like a heart attack & I have a family history, she asked me to sit & wait. Being a person who has worked in an ED for 30 year's, knows the fist thing is an EKG within the first 15 minutes of arrival. Long story short, I was admitted with a heart attack & atrial flutter, I will never go back here for care again. I hope this review will help with education on the importance of priority with care in the ED.

Every time I’ve gone to Pittsfield emergency, the wait time is hours. Last night it was over 3 hours and I was in a lot of pain, I ended up going home and suffering all night. I had been admitted thanksgiving day with vomiting and super high blood sugars. I have type 1 diabetes and went into DKA. They put IV’s into me and I ended up with edema. I could probably fill 2 pages with the issues I had at Pittsfield but I am still sick and in pain. I will be going to Bangor or Waterville soon.

Wow is all I can say. The team at Sebasticook was amazing and continue to be great while I am in recovery. I had surgery for a torn achilles and Dr. Fullwood and his team have been nothing short of amazing. Going out of their way to accommodate appointments and just an amazing overall professionalism with all aspects of the surgery and recovery. They were recommended from my local hospital in Ellsworth and they have not disappointed. Dr. Fullwood and his team have been nothing but pleasant and courteous. I would give 10 stars if I could. I highly recommend Dr Fullwood and his team for all orthopedic needs. Thank you so much. Gene.