TWO FLIES IN MY ICED COFFEE! Went through the drive thru and ordered an iced coffee. Everything seemed fine until after I took a few sips. Stuck to the side (on the inside of the cup) was a fly, once I examined closer I found another floating in the coffee 😒 When I took it inside there were flies everywhere behind the counter The manager said she’d refund the drink but didn’t have anyone’s phone number higher up for me to speak to. As I was walking away she presented the coffee to other coworkers and they all bursted out laughing before I had even left! I love McDonald’s and don’t have unrealistic expectations but just a disgusting occurrence and even worse customer service Would give zero stars if I could

absolutely one of the nicest McDonald's I've ever been to I've been to him from here from New York to California and even ones that have chefs in them this one in Plainfield Connecticut is above a 10 this is why I give them five stars or customer service was excellent food was quick and the restaurant itself was spotless and pretty upscale you can bring your family here for a dinner and they would think that they were at a 5 Star restaurant

Horrific wait at the drive through. Two lines for ordering, unfortunately chose the wrong one, as the one car ahead of us had an evidently difficult order. Waited about 10 minutes to be acknowledged at the order screen after that one car pulled up. In the meantime, the other line sent 4 cars ahead of us. When we finally got our order, the fries were cold, and was given a Dr. Pepper instead of the coke I ordered. We had already driven off and got back on the highway, so I wasn't about to go back. Huge disappointment.

Check your bag always. Had many bad experiences here with rude workers and not getting what I ordered 60% of the time. I’m almost always instructed to pull up or wait over to the side out of the line even if I order two meals. Meanwhile cars that where in line behind you are getting there food and you’re waiting for yours, 10 mins and 9 cars later. Only for them to have forgotten something in the bag. The worst part is it’s the most expensive McDonald’s around. The two closest McDonald’s to it are $5 to $6 dollars cheaper for the same EXACT order. There is no dollar menu everything is $3+ at least. Not an ideal establishment.

Food was good drive thru was very slow over ten minutes in line

Waited over 20 minutes in drive tru. Then when I finally got my food it was not mine. I was already 10 minutes down Rt 14 heading to Willimantic to meet people. Reached into the bag and pulled out 2 small plain cheese burgers. My order was a Mc Double and a Chicken Sandwich. I just finished working a 15 hour shift 6am-9pm and got the shaft at McDonald's. I was there Monday night June 19th 910pm to 935pm

This was by far the cleanest McDonald's I've ever been to. The staff was professional and kind. The whole place was run very well.

This McDonald's wasn't too shabby. The burger tho was some sloppy jallopy. There was more grease on it than what John Travolta could handle. Chicken wasn't bad tho. Nuggets were fresh, so wasn't the sandwich. Fries were actually hot fresh. Service was typical. Nothing out of the ordinary.

We waited over 3 minutes to be acknowledged . The special priced burgers were greesy on the buns as well . 2 people = $26 We will not be going back . Might as well pay employees $18 an hour so we can see other places sprout up and less of McDonald's

This particular McDonald's deserves special recognition. The food is prepared correctly. It tasted more like McDonald's food tasted in the 80s and 90s. The food at other McDonald's restaurants tastes very old compared to food served at this location.

This has gotta be the jankiest McDonald's I've ever been to. Every time you go they either won't have ice, won't have CO2, or the night manager will bark at you and tell you they're closed and to go away. I had a mobile order because it's supposed to be a 24-hour location, but she told me "I don't know what you want me to do about that, leave, go home and call the app people in the morning". I never do this, but I was really taken back by the tone, so I asked for the manager... but she was the manager. I'm a local and all-in-all, I have had more bad experiences here than good. My 1st visit was actually solid, everything was decent... but that was a year ago. The fries are regularly undercooked and floppy; they were floppy and wet last night. The time before that, the cashier's eyes were dilated and she was staring out the window into the distance like she was having a psychic vision. She snapped out of it and got spooked by me being at the window... I've decided I'm just gonna avoid this place at all costs. I'll go to Cumbies for late night food from now on. Bonus fun fact: the wall on the inside says something like "TASTY BURGER." in giant bold font like a creepy dystopian burger joint out of a George Orwell novel. It's genuinely weird here.

A absolute must try. So good. If you've never been do yourself a favor and try it out. You won't be disappointed.