2/5 Lenay S. 3 years ago on Google
I
am
writing
to
complain
about
the
poor
experience
I
had
at
your
gym
today
and
the
unacceptable
response
from
the
manager
Jessie
Rodriguez.
I
have
been
working
out
for
over
7
years
now
and
have
been
a
member
of
several
fitness
institutions.
As
well
as
being
a
guest
of
family
and
friends
at
their
own
gyms.
As
you
can
understand
a
morning
workout
is
important
to
many.
It
allows
us
to
prepare
ourselves
mentally
and
physically
for
the
challenges
we
may
face
throughout
the
day.
Unfortunately,
due
to
my
experience
today
it
started
my
day
off
on
the
wrong
foot.
I
was
an
active
member
at
the
Miramar
location
but
recently
I
have
decided
to
go
to
your
gym
in
Plantation.
Three
weeks
ago,
I
renewed
my
membership
for
the
full
year
in
the
amount
of
$350
and
I
have
visited
the
gym
several
times
now
without
any
incident.
This
morning
the
manager
Jessie
was
at
the
desk
doing
check
in
and
he
was
having
a
hard
time
scanning
my
mobile
device.
Once
scanned
I
proceeded
to
enter
and
start
my
workout,
but
he
abruptly
stopped
me
and
stated
my
membership
was
not
active.
I
questioned
that
immediately
as
I
had
just
renewed
and
paid
the
annual
fee.
He
was
very
rude
and
standoffish
when
I
told
him
that
was
definitely
a
mistake.
As
this
was
happening
another
staff
member
came
over
and
was
able
to
locate
my
information
and
corrected
the
manager
to
state
that
my
membership
was
active.
Rather
than
admitting
his
error
he
tried
to
imply
this
was
due
to
my
negligence
in
not
updating
my
contact
information.
I
decided
to
enter
and
begin
my
workout,
but
I
decided
to
ask
an
employee
for
the
name
and
position
of
said
manager.
At
that
moment
Jessie
decided
to
raise
his
voice,
even
though
I
was
not
directing
the
question
to
him
and
answered
rudely
that
he
was
the
manger
of
that
employee.
Which
I
believe
to
be
extremely
rude
and
unprofessional.
It
was
moments
later
that
Presley
came
over
to
speak
to
me
and
offer
an
apology
over
what
had
just
occurred.
While
I
appreciate
his
effort,
it
wasn’t
for
him
to
apologize
for
the
unprofessional
behavior
of
his
manager.
I
expect
to
receive
a
full
explanation
regarding
this
matter.
I
hope
that
you
would
take
this
complaint
seriously.
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