1/5 Ray R (. 9 months ago on Google
I
have
to
express
my
disappointment
with
this
Plantation,
FL
location.
Let
me
start
by
saying
the
workout
are
really
good.
My
favorite
coach
is
Silk.
He
is
absolutely
FABULOUS!!
I
have
an
injury
which
I
aggravated
from
working
out.
This
is
my
fault,
I
got
too
confident.
So,
I
paused
my
membership
for
60
days.
After
60
days
I'm
still
unable
to
get
back
into
my
workouts
full
swing.
So,
I
called
the
location
to
cancel.
I
was
told
I
could
pause
the
membership
again
for
another
60
days
so
I
said
ok.
I
filled
in
the
paperwork
and
sent
it
in.
I
later
received
a
call
from
the
location
saying
that
I
cannot
extend
the
pause
for
another
60
days
as
it
is
only
allowed
once
per
year
so
I
would
have
to
cancel.
I
said
ok
I'll
cancel
since
I
am
unable
to
extend
the
pause
and
I
am
unable
to
workout
but
I'd
sign
up
again
in
September
when
I
should
be
back
at
100%.
Do
you
know
that
the
lady
said
'OK,
I'll
cancel
you
but
we're
going
to
charge
you
for
another
month.
I
asked
why
and
was
told
that
that
was
just
their
policy.
I
wish
someone
would
explain
the
logic
behind
charging
a
customer
for
another
30
days
after
the
membership
has
been
canceled?Its
a
total
cash
grab!
Shame
on
you
Orange
Theory
Plantation!
There's
no
need
for
the
cash
grab,
you
provide
a
good
service
so
your
customers
will
come
back
BUT
I
WON'T
BE
BACK
because
if
a
customer
is
unable
to
workout
and
tries
to
pause
there
membership
for
a
second
time
and
they
are
unable
to
because
of
YOUR
policy
then
it
is
grossly
unfair
to
charge
them
for
another
30
days
of
membership
that
they
cannot
use.
Best
of
luck
to
you
in
the
future.
I
hope
people
read
this
post
all
the
way
to
the
end.
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