Highland Dental Clinic: Blanca L. Fernandez DMD image

Highland Dental Clinic: Blanca L. Fernandez DMD

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😠 S C A M dental office. Stay away This dental office, the Dr and her staff are scamming people. Good thing insurance can not be scam. I personally experienced it since June 26,2023 they over charged me $130. I called my insurance who confirmed this dental office needs to give me a refund and De... People often mention Fernandez, staff, dental, office, dentist, friendly,


Address

5163 US Hwy 98 S, Lakeland, FL 33812, United States

Website

dentistrylakeland.com

Contact

+1 863-457-1954

Rating on Google Maps

4.80 (341 reviews)

Open on Google Maps

Working Hours

  • Monday: 9 am to 6 pm
  • Tuesday: 9 am to 6 pm
  • Wednesday: Closed
  • Thursday: 9 am to 6 pm
  • Friday: 9 am to 6 pm
  • Saturday: Closed
  • Sunday: Closed

Featured Reviews


Frequently mentioned in reviews: Fernandez (17) staff (15) dental (12) office (11) dentist (10) friendly (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Neshmarie O. 6 months ago on Google
    S C A M dental office. Stay away This dental office, the Dr and her staff are scamming people. Good thing insurance can not be scam. I personally experienced it since June 26,2023 they over charged me $130. I called my insurance who confirmed this dental office needs to give me a refund and Debby refuse to pay me that money. One of my continuous call I was able to talk with Dr Fernandez on the phone and Dr.Fernandez clearly stated over the phone she does not deal with billing and transferred me to Debby who dis not answer the call( how an owner does not intervene in her own monetary claims? Or how an owner does NOT try to help one of her patients?.)🤔. I called several times to their different phone numbers, I have left voicemails and I feel how they ignore and avoid my phone calls. It wasn’t until two weeks later that Debby called to tell me they will not give me my refund. My insurance company verbalized over and over that money needs to refunded and they refused to pay. This clinic and staff has been reported. They even reply to my message apologizing for the inconvenience frustrating it is but sent me a letter stating they dont want me in their office any more ((( like I want to go back to an office that committed FRAUD)))
    2 people found this review helpful 👍

  • 5/5 Tammi B. 1 year ago on Google
    From the moment I walked through the door, I was treated with respect from a friendly staff, hygienist and dentist. Dr Hernandez is friendly and doesn't try to "sell" you everything under the sun! And, the offices are clean....what else can ya ask for!!!

  • 5/5 Bonita T. 5 months ago on Google
    The care at this clinic is excellent. They are very professional and all staff are pleasant in their interactions. I would recommend them to anyone looking for a dentist.

  • 5/5 Duc V. Q. 7 months ago on Google
    Very good! Professional Services! Very nice Staff! I am happy for the first time visit! Today, I had an appointment with Dr. Blanca Fernandez again. All Highland Dental Clinic teams are doing excellent jobs. Thank you all for your services!I Strongly recommended to everybody!

  • 5/5 larayah l. 11 months ago on Google
    This place is amazing. The entire staff was nice and treated me like family. If looking for a good dentist that actually cares about her patients, look no further. You won't be disappointed. Thanks for treating me so well and I'll definitely be back for all dental work.

  • 5/5 Katie P. 11 months ago on Google
    This office is absolutely wonderful! From the ladies at the front desk, to the x-ray/dental tech to Dr. Fernandez, everyone was so kind and ensured that I was well informed throughout every step of my visit. Best dental experience I’ve ever had!

  • 5/5 Ana E. 6 months ago on Google
    The staff is super friendly (Debbie from the front desk and the doctor's assistant and Dr. Fernandez has many years of experience. I would highly recommend this clinic, they are great Thank you

  • 5/5 Stephen j. 7 months ago on Google
    As a 59 year old man having seen many dentists in my lifetime, I can honestly state that Dr. Fernandez is the best. I had a root canal with a crown and a cavity filled. At no point did I ever experience any pain. Dr. Fernandez is gentle, patient and caring. The Office Staff are very friendly, polite, and were exceptional in working with my limited availability. And, in the end, the two teeth that were repaired look fantastic! TY Dr. Fernandez and Staff.

  • 5/5 Misty R. 5 months ago on Google
    I have never felt so comfortable/ welcomed at a dental office as I did at this one. I highly recommend this dentist to anyone. The dentist, Dr Fernandez, as well as the staff and office manager, Jackie, are amazing people, so sweet and you can tell they genuinely care. If you are looking for a new dentist, this is the place ! You won’t be disappointed! ❤️

  • 5/5 Carrie F. 1 year ago on Google
    Always great treatment. Staff friendly and Dr Fernandez always gentle and understanding

  • 5/5 Miriam P. 1 year ago on Google
    Our family has been more than satisfied for many years with this dental provider. Polite, friendly, courteous, helpful, efficient knowledgeable. Skilled, relaxing calming environment. My family has had extensive procedures and treatments and we are always more than satisfied. Highly recommend. Dr. Fernandez and her staff are excellent. Thank you. Leah Pizana

  • 5/5 Nicholas G. 1 year ago on Google
    Awesome experience. Dr Fernandez is very knowledgeable and so is the staff. They take great care of me. Every time I go in.

  • 5/5 CINDY C. 2 years ago on Google
    Dr. Blanca Fernandez and her team is the best team I have ever dealt with. I was in so much fear of going to the dentist, for 1, it had been so long since I been to one and I was embarressed of how bad I was, 2, I have had such horrible experiences in the past with other dental office. Dr. Fernandez, you and your amazing staff were so nice, patient, and showed a lot of empathy! Thank you for the "no judge" zone that you provide and giving me hopes to a healthier dental lifestyle, even when I felt the opposite. And I know I have a ways to go, but I got you guys! You guys are great! :)

  • 5/5 Jay 1 year ago on Google
    Everyone here displays such a high level of pride in their work! From the front desk to the doctors to the billing, Best dental team I have ever encountered!

  • 5/5 Chris M. 1 year ago on Google
    At Highland Dental Clinic the atmosphere is warm & inviting. The staff is exceptional professional and beautiful. Thank you to Dr Blanca Fernandez & your staff.

  • 5/5 Jesus R. 1 year ago on Google
    I called Highland Dental Clinic with an Emergency. I had been two nights sleepless in pain with a tooth. I was very nervous, I'm a dad of 3 and honestly I've neglected my own teeth like other hard working parents. They got me in the same day, they were so patient with me. They showed true care and empathy for my individual situation. I'm grateful for their care of me, and I look forward to repairing my smile with them.

  • 1/5 Crystal W. 1 year ago on Google
    I have a cracked tooth and saw my dentist but they don't do extraction so i was referred out. I was told at the time of booking at this establishment that there would be time for an extraction with exam. That was not true and you miss represented your business. The dentist told me that I had an infection(which my dentist said I did not) and that she could do it in the 2 days following but I have work. She then shrugged her shoulders and said she doesn't know what to tell me. Then why not consult me prior? I had no upfront explanation of cost or what I was being seen for nor my availability for future appointments. I'm very frustrated with this and the inability of the staff to find a solution. They were more than happy to take my $99 and still not try to sort out any future arrangements. 1 star is too much.

  • 5/5 Arlene B. 1 year ago on Google
    Dr Fernandez was really good. She was really sweet and thorough. She went over my x-rays in detail and explained everything well. The office staff was super nice too. The office was clean. Ni complaints at all.

  • 5/5 Airborne T. 1 year ago on Google
    I can't begin to express my delight with the staff at Highland Dental. Dr. Fernandez took her time with me, was very patient, and thorough. Non-judgemental she laid out a detailed plan for my dental procedures. I am happy with my choice.


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