This hotel was nice to stay at, the add on restaurant was also nice. Per usual customer service at double tree was top notch. They appear to be renovating so some of the ceiling single didn't look the best. If they try to give you rm110, ask for another room. It adjoins the elevator so you do hear the elevator "engine" every time it's used. Also because the waiting area for the elevator is right above the room you'll hear conversations and alot of steps. Didn't bother me while sleeping, so that's nice.

Nice hotel - $10 parking a night. Rooms are nice and hotel is nice. Has an Italian restraint but very expensive but good. Won’t stay again though for one main reason they only have one charging station with two connections. Right cord isn’t working and they charge as well for it. Most nice hotels have a bank of chargers and it’s free and especially when charging parking. Hilton garden inns or some of the Marriott’s will stay next since it’s free for EV drivers and have more then one working cord

I will never go to this hotel again. They checked me in and as I get on my floor a cop told us "maybe like not be here. Go to elevator". A minute later 2 cops walked by with guns drawn. Apparently it a homeless man got in armed where you need a hotel key. The security is terrible to let a homeless man in like that. For the hotel check in lady to not warn us we can't even be on that floor as she was taking our money to buy the hotel room is ridiculous. This hotel isn't safe.

Pleasantly surprised with how wonderful our stay was. Staff is 5 star. Extremely kind and helpful. When we needed extra bedding, coffee, water, they were super fast! Room was clean and spacious. We had 2 queen + sofa bed. Very nice and spacious lobby area to hang around in, water and cookies on arrival. Location is right off hwy 57 which was so convenient. Starbucks 2 minutes away. Would definitely recommend.

Booked a block of rooms for our son's wedding this weekend. The rooms were spacious and well maintained. Front desk clerk, Chris, was the best part of the stay because he was helpful with our needs and requests. Restaurant has tasty food but closes way to early. Only downsides were the main elevator not working and the property needing a bit of a make-over.

Horrible people work here. I stayed here after my wedding a few years back, tried to have a little fun in our room and was told by security to be quiet. They can't understand and wouldn't try to understand this was our special day and we were enjoying ourselves. They kicked us out into the lobby and told us we could make noise there. We complied. The whole time out there they told us to be quiet, security standing around us antagonizing our guest with looks, attitude and intimidation means. Don't plan on coming here and having a good time. Pay money to be told to shut up. I will never go to another double tree or Hilton. Thanks for ruining our night. Much worse going on in the other rooms than a wedding party having a few drinks.

Nice location, nice hotel, great staff would stay again. No sign of bed bugs. Make the cookies warmer! Lol My only complaint is the beds are VERY firm for my liking. Pillows are great and climate control worked flawlessly. Showers have great pressure and FOR ONCE the provided shower gel and shampoo was actually usable quality. I didn’t even use my own! These was parking for us and our small trailer so that was also a bonus. Never had to fight for parking.

This was my first time visiting Pomona and this hotel was great. Easy check in, free cookie( my sister said it was delicious), clean room, close enough to downtown Pomona. I would definitely stay here again. The only thing I would suggest to you is to download the Hilton honors app before arriving and making a profile because you will use that as your key.

We had a 2 night stay here (July 21 & 22, 2022). We used keyless entry / contactless check- in to gain access to our room without having to go to the lobby to do so. It was easy and painless to do it this way but I missed the interaction with the hotel staff. I only went to the lobby once, and that was to get ice our first night. There are only 2 ice machines in the hotel (so I was told) and they were both out of ice on the morning we checked out so we went to the gas station right across the parking lot and bought a bag. We also had to request towels as only 2 sets were left in our bathroom and we were a party of 3. The front desk had them brought up to our room in less than 15 minutes . The hotel was nice, clean, furnishings in the lobby and our room were modern, comfortable, clean, and well kept and the premises were well maintained and pretty. We couldn’t hear any of the other guests through the walls and judging by the full parking lot, there were many. The rooms have mini refrigerators and microwaves. Rooms are spacious. We had dinner one time at the Italian Resturant located inside the hotel and it was very good. This Double Tree is an easy 2 miles from UC Cal Poly Pomona . We’ll be in the area often from now on and this will be our place to stay.

Great location for Pomona and very close to the college. Hotel restaurant was great but no breakfast (very lovely nutty, chocolate chip cookies are the breakfast of champions here!). Parking was $10 a night and no housekeeping if staying only a few nights.

Nice place, but then again, most D-Trees are. The in hotel restaurant was what finally pointed me to choose this hotel over others in the area. The Vita Restaurant did not disappoint. A little over priced, but most hotel restaurants are. The large square bar is a nice size and easy to find a seat. I was only there a night and having a good place to eat without travel is a great option for road warriors.

While it will always be known as the Shiloh Inn to me, this Double Tree is much nicer than I had anticipated. We booked it because of its proximity to our family and because it's a Hilton property. Knowing the area, we were pleasantly surprised at how nice the rooms were and even though we were near the restaurant which was booked with parties both nights of our stay, the room was quiet and comfortable. Since we are former locals who still have family in the area, we will absolutely stay here again when we're in town.

Overall great value & a hilton property. Looks like they are renovating. Rooms are standard, dated, but works. Not the quietest hotel, you can hear rooms next door and above, and that old house sound. Breakfast was just coffee… decent views. Friendly staff. Love using the hilton app, can they add a parking pass option on the app? Save paper and time.

Fairly clean room. Good location. Little things in the room is why I didn’t mark this a 5 star. There were drain flies and a few metal fixtures that were loose. I will always wonder why hotels think everyone likes feather/down pillows. The bed was comfy, just wish I didn’t need to buy a pillow when I travel. I loved that there was a 7 eleven right next to the hotel to get my jumbo coffee. Staff was courteous. I did not see any room service during my stay as well.

My husband and I just moved our business to Chino and have been trying different hotels when we stay in the area. Most of them have been OK, but not great. All that changed when we found this DoubleTree in Pomona! The staff here is fantastic, the hotel is modern and clean, and the bar/restaurant is gorgeous! We had some great food during our stay, both for dinner and for breakfast. When I hear "breakfast buffet" I cringe, thinking of the watery powdered eggs, limp bacon, unripe melon mixture, and stale pastries. I was pleasantly surprised when I saw the beautifully crafted stations with two types of fresh, fluffy scrambled eggs (one with tons of meat, the other with tons of veggies) loaded homestyle potatoes, crisp bacon/juicy sausage, a fruit salad with berries, pineapple, melon, dragon fruit, and figs, a big green salad, freshly-baked pastries, and more. It was one of the best breakfast buffets I've ever seen, and for a reasonable price. At dinner you can choose from steakhouse-style or Italian dishes with a variety of price points. Everything we ordered was hot and delicious, all with an amazing view of the mountains as the backdrop. For the negatives, the pool is small and the hot tub jets don't work, but both were clean. There was only one clean pool towel, but luckily it was hot out :-) The bathrooms are also pretty small, but we had a standard King room, so that's not unusual. Overall, this is a great hotel to stay at while visiting Pomona. Enjoy!

Went here by mistake.. Misty's Lounge was located in Ontario at the same Doubletree Hilton hotel and not in Pomona.. But the staff in Pomona was very friendly, nice, patient, and informative on directing us where we needed to go.. Beautiful hotel also..

The staff are really amazing! Courteous, efficient, kind, and hard working. We came from a 6 hour drive with 4 children, with the youngest being 2 years old and 16months old. Staff played with my children and really made us feel welcome! Thank you for a great stay!

Nestled in Pomona, this modern gem features an inviting Italian restaurant and a stylish lobby bar, ensuring a delightful dining experience. Relax by the outdoor pool or maintain your fitness routine in the well-equipped gym. With contemporary design and amenities, it promises a comfortable and enjoyable stay. Whether for business or leisure, this Pomona retreat's prime location and welcoming atmosphere ensure a memorable visit. Immerse yourself in luxury and savor the Italian-inspired cuisine for an unforgettable experience.

I stayed here for Anime Impulse LA for the weekend, it wasn't a bad place and it was in a convenent location, plus it was one of the more affordable hotels in the area. The breakfast they had was pretty good, the room was clean and the beds were pretty cozy (except the flat pillows). My one issue was, the check out process was a little irratating cause they got my reservation mixed with someone elses, but this was fixed at the end of it all. Otherwise, I don't have any complants. If I come back to Anime Impulse LA or if they're doing it again next year, I'll definately stay here again!

Overall stay was mediocre. We reserved a 2-bed room but were given a 1-bed and had to wait over an hour for a new room. We were told that since we booked through a 3rd party (Expedia), our reservation isn’t “guaranteed”. We have booked hotels through 3rd party websites numerous times before and have never had that issue. The first room we were in was cleaned poorly; it smelled musty and the shower looked used. The second room had sticky counters and no spare sheets for the pull out in the closet. The next day we come back to an uncleaned room (with a ROACH on the floor) even though we requested a cleaning the night before. The food they have in their snack bar is spoiled, and most if not all of the frozen food is expired. My family and I have never had a bad experience with Hilton until this stay.

Stayed for 4 night and had a wonderful time. Room was very clean when I arrived. Staff was very nice. Loved how quiet it was at night. Beds are incredibly comfy I found myself napping in them constantly. Breakfast buffet was great as well.

Great staff,nice big rooms & clean hotel, only one con. The walls are very thin& can hear the people above and next door too much. We stayed over the weekend and loved it. Only wish there was complimentary breakfast other than that it was all great! Thanks for treating me & my family well

My visit was cut short, so I wasn't able to experience all amenities or the restaurant next door. The hotel is on the nice side of Pomona. Paid parking and parking in front fills up pretty quickly. The front desk was always polite and helpful. The interior is bright and airy. Rooms are nice, clean, and spacious. If ever in the area, I would definitely stay again. Also, yay to the return of doubletree cookies.

We really enjoyed our stay. The staff was friendly, the rooms were spacious, the fitness was good but lacked towels. Also, I would suggest at some point to reposition the treadmills to look outside at the pool area rather than face the wall. On the rooms, the bathroom was spacious, the shower curtain bars slightly curved to offer more space when showering and I really appreciated the full size body lotion and the quality of the lotion, body wash, and shampoo. First rate.

I stay here two or three times a year all I'm in town on business meetings. Rooms are clean the staff is polite and helpful. The access from the freeway is outstandingly convenient.

My daughter is a Hilton team member. The stay was not bad. But compared to the other hotels we stayed at during our vacation, DoubleTree by Hilton Pomona was the least accommodating. We asked the help desk at 1am for a luggage cart and were told none were available. I went to get my bags then came back. When I passed the help desk one was right around the corner not ten feet from her. The next day we went to breakfast and like usual we went to the buffet. When we got the bill we expected a team member discount, like we got at all the other Hilton Hotels. We were told that because the restaurant is not owned by the hotel they could not extend team member benefits. If I had known that we would have stayed at a hotel that does show its appreciation. Like the Embassy Suites in La Jolla CA. By the way, the buffet was good but not $35 per person good. Stand alone it may have been good but compared to others they just fall short.