Why they do not have 5 stars is beyond me!!! My husband (and I occasionally) has stayed here on and off for weeks or months at a time in the last year and a half! Ms .Terry and Hunter are amazing and the cleaning ladies are awesome! Sometimes he works nights, sometimes he works days, but they always do whatever it takes to accommodate him and his needs! From changing out refrigerators, to giving him a special cleaning slot, doing his laundry, delivering packages to the room, ordering Ubers, whatever it takes! Terry and Hunter go out of their way to help us!!! This is by far the BEST hotel experience we’ve ever encountered! They make us feel like we just came home every time we see them!!! I highly recommend this place! We are Choice members and have stayed all across the United States for the last 2 years and Quality in port Arthur/Nederland is by far the best!!!! Hands down on service! We love it there! We love the people and we know they care about us!!!!

Where this place really stands out is their exceptional customer service. I've stayed here numerous times, and each time was a 5 star stay. The lady at the front desk is absolutely wonderful. Anytime I needed something, she was on top of it. I highly recommend this as the place to stay in the area. You guys are great!

The night auditor tried his best to help us. Got a room where the shower was broken, he moved us to another room. There the toilet is broken and had to wiggle handle for it to stop making noises. Then the house keepers were rude. Never knocked on the door to see if we needed anything like toilet paper, fresh towels, change garage, or even come and just make to bed. I would not recommend this hotel at this point. They didnt even credit us anything for the major inconvience that it caused. What type of place don't make a traveler feel welcomed. This place doesn't.

Great staff and amazing service room was very well kept and clean also they have a great breakfast selection and a little store in the front office you can buy snacks and lots of other stuff from which I thought was a great and beneficial additive to my stay over all I give it a 10/10 I was very impressed 👍

Stayed over the weekend and over all it was great nice polite staff and clean room definitely will be returning if needing to stay in a hotel again in the area also I would highly recommend this place to anyone friends or family miss terry in the front office was very respectful, helpful, and nice as well thank you guys for the great stay .

At check-in the person at the front desk welcomed me, was polite and full of positive energy. My room was clean, and refreshing throughout my stay. All the staff I interacted with were polite, and professional. If you're looking for a place to stay while visiting the Nederland / Port Arthur area this Quality Inn is the place. I'll be back for sure.

My check in time says 2, they say it depends on how busy they are, needed a kitchenette but we’ll just have to do without one and stay elsewhere. 15 year elite diamond member and never heard of that, but to be honest, once you get here and see the location, they did me a favor!!! Choice is getting right there with motel 6!! (To whoever answered my review) Yes you offered to move me downstairs to a room without a kitchenette, if I wanted a room without a kitchenette that’s what I would have booked so don’t act like you tried to accommodate me, it was a downgrade!! Got a very nice kitchenette at Hawthorne, cheaper also!

Hello, I don't recommend it at all. I stayed with my two sons. They gave me a room on the second floor to begin with. It smelled too much smoke and I had to go buy flavoring. The first day they went to knock on the door. They had complained that we were making a lot of noise. For God's sake, my children were walking and of course it was heard downstairs. They didn't clean the room or even the garbage and I had to stay for work longer, but I better to leave. I can't have my children alone sitting so that the people downstairs don't bother. It's impossible. Oh, there were cockroaches and the fridge was rusty That they will pick up the towels is not cleaning and of course I would not stay there again.

Really doesn't measure up to the Quality Inn brand that I'm used to. I've never been to Port Arthur before and didn't realize until I got there that it's fairly trashy and the people staying at this hotel are a little sketchy. I would say the only positive from this experience was the customer service! Everyone I associated with was wonderful!

Im never staying here again!! This was my go-to spot when my family comes to visit, didnt expect to have an experience this bad. Our towels had mysterious yellow stains, when we asked for new ones they didnt want to give us any, wifi kept cutting out, the pool was supposed to be opened they took i had to ask them 2x to open it, the manager kept asking like we were botheri g her for asking for simple amenities that are included, the pool was filled with bugs, hot tub was broken, the towels they gave us were all shredded up and again mysteriously stained with this strange yellow streaks. i had to change my own sheets because no one wanted to, there was dead bugs in our room, in the middle of the night a huge roach landed on me i reported it to the front they never offered a refund, discount or even a new room, room service our final day was rude and banged on our door rushing us to check out but checkout wasnt for another 30min, my mother is a disabled veteren and they charged us for her service dog even though its illegal to add fees on a disabled individual for the service dog even tho we didnt make a mess and collected all the trash cleaned up after ourselves. I am very disappointed in the management of it all and was disappointed to find out they charged us extra fees after the fact on a service dog as if we had our service dog pooping and peeing all in the room when in reality it was the hotel itsself that was dirty. Never again.

Future guests just be careful with charges that incur after you check out. Most of the places that I've stayed in have simple things that were not clean or broken (for example: stained linens on the bed, stains on curtains, stains on towels, broken ac/heater, lights that do not work, dirty sinks, etc.) But some can be easily overlooked since, especially for me, I only needed a place to sleep overnight. What matters most to me is customer service because that's something that people have to go out of their way to provide at times. Once I checked out, the next day I saw an extra charge on my credit card. When I questioned it, I was told that it was because I left yellow stains on the towels. I tried to explain that the stains were previously there and that I did not use anything that could have caused stains (i dont carry make up or use any product thats yellow in color). But they started accusing that I took breakfast to the room which could have caused the stain. This made no sense as the breakfast that I took with me were eggs and sausage, and even that, I took to the car to eat. That also claimed that I did not complain about anything when they asked how the stay was.. But the truth is, if all my hotels have been like this, why would I waste time complaining to every single hotel. I thought I was being appreciative and easy going by saying everything was fine. In the end, they refused to provide me the refund. So please guys, take pictures of all the damages in your room and I guess if you have to make complaints about every single damage or dirty item in the room, do it. Before you start getting charged the way I did.

Just go somewhere else! The linens are gross. You can see that they are re-used. the tile in the kitchen/bathroom have mold. The entire room smells unsanitary.

The room smelled like smoke when I got here. 1st day, no one came to clean the room or make the bed, and the second day, they made the bed but didn't change the sheets or even make an attempt to straighten them out. I come to Beaumont every week but will find somewhere else to stay from now on.

Me Robaron I've been robbed At this place I paid for 2 nights with my card, I extended 4 more days and paid in cash, they took the cash and charged my card as well. They charged me twice in cash and card, they make unauthorized charges to your card, it's like a robbery, a scam. do not pay by card. I have asked them to look at their security cameras to verify that I paid the receptionist but they don't want to. they just stole the money