Gateway Hotel & Apartments is one of the nice and least affordable in pom.its environment is clean..they provide all foods and drinks menu.They have both outdoor and indoor seating and rooms for conference hosting and a small indoor gym. The area is protected and it is safe and good to go and enjoy with friends and families..

Hopeless pathetic service...I checked into one of the apartment's after I booked on the coral sea website. The ended up mixing my booking for premiere twin share room instead of the a self contained apartment which I originally booked for. Then when they finally take me to the room...it has a really stained bath towels, no batteries for the aircon remotes, a room door that could not be bolted from within and Wi-Fi that could not work. when i tried ordering vegetables or fruits, I was told by room service they ran out of vegetables and fruits so could offer salads. They later bring 4 bottles of coca cola with my food when I never ordered coke. Their room service is pathetic. Im never going back to sleep at this hotel. You are better off checking in to Stanley Hotel or Holiday Inn Suits & Apartments.

This is my experience in the standard room. The aircon is not working. Mold growing around the aircon vent that need to be cleaned. Carpet in the room looks old and dirty. Damper in the toilet, not working to suck out smell in the toilet and shower. Apart from that, food is okay.

Very dirty and old. When entering, the reception first looks very impressive and you believe to check-in to luxury hotel. However, after walking the first meters in the hallway towards the rooms, you realize how dirty the carpets are. It turned out that in our assigned double room (we are two girls) a man was sleeping there already when we arrived. So we had to change rooms. Eventually the bed is very dirty, the blanked is not covered in sheets, the fridge, the Aircon and the bathroom are moldy. To connect to the wifi, it took us half an hour and many discussions at the reception. However, internet connection is stable and relatively fast for PNG standards. Service is friendly and solicitous but very confusing regarding the billing in the restaurant. The location is handy, 5min drive from the airport.

Stayed for a weekend with my family. Room had mould visibly growing on the ceiling. Customer service was quite poor, kept asking for an extra pillow for my son at least 3 times until I gave up. Definitely not going there again.

This place is great location-wise next to the airport and has a surprisingly good gym. Food was decent. However, Wi-Fi was terrible, power kept going out, my room would not cool off even when I turned down the AC it’s the lowest it could be. TV kept saying I had no signal. Those are all things that matter. The amount they’re charging is way out of line with the service provided.

The rooms are great. Standard rooms. The front desk team were very helpful. Unfortunately, my room was missing a towel when I booked in overnight and had to call room service twice, but still didnt get any towel. I also placed an order for a standard meal to the room but had to wait more than an hour to get my food.. That's unacceptable. And the room service ladies need to be trained on how to talk to their customers. Very rude!

Why I rated one star is because of the following: 1. There customer service was very poor from the front desk officer to the waitress at the restaurant. They had no sense of serving or attending to customer queries. I guess they only attended to people who looked more decent than an average looking Papua New Guinean. 2. The room that they put us in had no air con at all. We queried this with the front desk officer, they brought the maintenance guy but he couldn't do much...all he said was just give the air con some time and the room should get cold. Frustrating enough is when we couldn't be transferred to another room cause the hotel was fully booked. I mean why sell a room when the sales team know that the air con is not working properly or even let us know at the first place. So much for being awarded the best luxury hotel and apartment, really defeats that award purpose. 3. The pool wasn't kept clean as it should be for every guest that goes to the hotel.

Nice Hotel. It has the best restaurant and bar overlooking Jacksons airport. Staff service great.

Somehow this old business trip of mine crossed my mind. (March 2014 Visit) Uhm, this review may be biased due to the different culture that I'm from. The workers are nice, helpful and friendly... but very slow(at least compared to where I come from). Food served at the cafe was nice. The room I had was decent but the toilet like did not work, took them ages before they came to fix it... I had to bath in darkness the first night. I think it's easily booked up as it is near to the airport, due to the LNG workers so I've heard back then. I hope this are looking up for the hotel these days. :)

The bathroom was very old the wash basin had cracks in it. There was mould in the shower area, only one towel for two person room, rang reception asked for an additional towel. Checked out early the next morning still waiting for the additional towel. My next trip to Port Morseby will make sure this is not where I'll be staying.

Check-in process at Gateway Hotel needs to improve. Not sure if this is normal standard service of the hotel or it's a 1 off situation, but there was only 1 person working at the front desk- checking in guests and doing other admin work at the same time. I, along with 15 other guests waited at the check-in counter as the receptionist checked in a guest- taking more than 1 hour to do so as this particular guest was checking in her colleagues who were all attending a conference. As the time ticked on, the guests became restless and grumbled The receptionist ignored all the loud complaints of the hotel guests with a stone cold face. She did not even bother to tell us why there was a delay in checking in guests, or if she had called her supervisor to come and help her or at least come and diffuse the tense situation on the ground at the reception. Anyway, I did not hang around to find out if that happened or not. I left after I clocked an hour standing on the line (which did not seem to be moving). Today's service at the reception was quite poor👎

A great place to spend holiday n weekend With your family

Disappointing customer service with VERY POOR etiquette towards paying customers and especially Coral Sea Privilege's Members. Your marketing team has been very aggressive in selling these memberships but we every time we pull out a voucher or show our membership cards, the staff seem to be annoyed by it and choose the full paying customer over us. Your staff do not provide proper information upon enquiry of venue bookings and have inconvenienced us on several occasions- 2 hours waiting time for food, aircon issues in the rooms, unwashed sheets, and again, RUDE staff.

Air condition was not working. No towels or bath mats or water when I arrived. Generally the service at Gateway has dropped well below standard. Management needs to look into these issues. Unimpressed to say the least. I will make mention of the housekeeping, business centre and reception staff who seem to be trying their best.

The PR was very bad. Room smelled of paint. No wifi. Even my access to my room was removed before time was up. Very bad. PR needs to be addressed here. Last time I’m coming here.

Overall this is a very nice hotel, however there were a few things that could be improved on. When me and my family went the aircon in our room was broken so we complained and got moved to another room where the aircon was still broken and the air duct was very dirty and so was the bathroom, and for almost 900 kina a night we expected so something better. We complained once more and got uprgraded to an apartment which was way better and we had no additional charges. The pool was very big and had a nice temperature and other than the whole mix up it is a nice place.

Food and Beverage service and quality could do with an overhaul. But not much worse than most eateries in POM.

Several times I have stayed at Gateway for work transit and each time face the usual disappointments! I wonder if management or your PR team ever read these reviews? Aircon is hardly cool enough. Cockroaches roam freely, bathrooms hasn't been renovated since last century let alone cleaned thoroughly enough. Amenities are lacking half the time. This time I didn't have a spoon nor a glass. No tea bags (Not a huge coffee fan) No shampoos or conditioners provided. If I had a choice, I wouldn't stay here and would not make recommendations to anyone to book here!