The head manager don't really care about customer service he screwed up my screen protector and told me that I need to take it to the other store to have them replace it but he was the manager over both stores and he presses thumb down on my phone and it left imprint when the phone screen off you can see it

I went in for the $40 plan. They tried to get me to take the $60 plan and a new phone claiming my phone would not transfer carrier. Just be aware.

The young man Kayden was extremely polite, helpful and listened exactly to what we needed and did not try to sell us anything that we did not need. My mother uses this service and has for 15yrs. I do not have the same experience at Sprint/T-mobile. The same phone my mother bought today, but I paid 4x that amount! Once my contract ends, I will definitely be changing to Cricket!

Store manager jesenia was very helpful ended up switching from boostmobile n got progressive leasing for 2 phones she help me understand more about the leasing she’s super nice and cool

Sign and Google said open until 8. I got there at 6:10. The lights were on the open sign , and I waited thinking maybe they stepped out for dinner. Nope!

The store is totally awesome customer service is a 10. Especially the sales respective Barbra is the most helpful and friendly person ever and she looks out and make sure you leaving with the phone you want and with accessories and all 🔥.

I've been here several times for phones for my family and EVERYTIME I go the staff is ALWAYS VERY FRIENDLY and PROFESSIONAL...Today I was assisted by the District Manager D.J, Edwin, and David, and as always they were all very Friendly and helpful. They make the shopping experience enjoyable. I will definitely be returning when another phone is needed.

Very bad experience with cricket. If I could give a zero I would. They scratched up my new phone and wouldn't replace it after I saw it was damaged. Then when I tried to call customer service in the store, the associate made my phone drop the call by disrupting my cell signal. Three times!! Yeah they can do that. They were snickering about it and thought I didn't see it/ or didn't care. Then when I tried to call from home to get assistance I was left on hold for over an hour for a manager. I switched from Metro and I will be going back asap. 95 days and counting! Fr if you're thinking of switching I would not recommend cricket wireless.

Was disappointed i couldn't get a cell plan plans my mom's new tablet. And who cares about 5g from these people? They cap the speed at 3.5mb anyway. Edit after their response: How can you earn 5 stars when the 5g you offer Is capped at 3.5mb per sec. The whole point of 5g is gigabit speeds? I'm not paying att or Verizon rates. But don't offer it in a token manner.

I've been with Cricket Wireless for many years, never have had any problems with cellular service or customer service. Good phones decent prices.

Very helpful staff, fixed my phone issues

Worst service ever... Employee behind counter told manager .. I wish this f------ customer would leave and i tried of dealing with this f-----person..When she is the one who broke my phone in store.... Never go there again worst experience ever...

Signed up for service at a great price. $100 for 4 lines. Unlimited talk, text, and data including taxes. Can't beat that deal. Amaan was very helpful in explaining everything and getting our phones up and running.

Love our phones ...12yesrs with them...