this place is always clean and tidy, sometimes the staff are a little stressed and pressured but in general it is a nice place to go Today was extremely busy, but the tables were kept clean as soon as the were emptied and ready for new customers to sit down Drinks were hot and just as ordered

Aberafan Costa. Went here to get a decent cup of coffee and a bite to eat. Couldn't fault the coffee but toasted sandwiches were expensive and the ... whole place was extremely scruffy and the cloth seats were stained and filthy, some so bad I would not sit on them under any circumstances! Staff were offhand and unsmiling, gave the impression they hated working there and customers were a nuisance. Not cheap, not welcoming, not enjoyable, we shall not be returning.

Every time I have visited the staff are run off their feet and quite grumpy. Rightly so I suppose. But doesn't make the customer experience very nice 🤔

Very disappointing visit to the Port Talbot branch last week. I had to wait while the staff member was fixing her phone behind the counter. Didn't ask if I was staying in or taking away, placed my order without even looking up. Food (pizza) was overcooked and burned, and coffee was absolutely awful (chai latte). This is the first time I have ever been disappointed at a Costa coffee.

Friendly staff I had the black forest chocolate . Lovely

Went to the Costa Coffee at Bridgend Designer Outlet today. Didn't go in however as the attitude of the female member of staff on the door was disgusting and nothing short of fascism. We were told YOU MUST TRACK AND TRACE, YOU AND YOUR WIFE or YOU WILL NOT be allowed to come in.....I therefore took my business elsewhere. Only gave 1 star as can't give 0!!!! 😡

Incredible rude service at the till and while queue not only were the two female staff member ls talking to each other about how there in a good mood and about their life which was inappropriate. One staff member actually barged into me 4 times without an apology or even saying excuse me manners are free and easy to use they should all really try it. Also £3.55 for a small coffee us ridiculous

Aberafan costa. My dad has been a costa fan for over 10+ years, however yesterday 11/06/23 was the worst customer service we have witnessed. My dad asked for semi skimmed milk in his coffee, after waiting 10 minutes due to a queue and lack of staff, the women with blue hair proceeded to make the drink with full fat milk. Due to the error of the milk my dad asked the women politely if he could have semi skimmed as that was what he had ordered at the till. Said women poured the milk down the drain in a huff while binning the cup, and decided to ignore our order for a further ten minutes, while serving people who had ordered after us. Completely understandable the women was the only member of staff on drinks however there was no need to prolong our order further because of one little mistake. As I have read further reviews of this costa it seems to be a common theme, of ignoring customer requests and their allergies. More staff and better customer service training definitely needed here !

Limited by the dreary surroundings of a tired shopping centre, the products do nothing to elevate the experience. Staff were friendly and hard working, but the quality of the cakes falls considerably short, especially when compared with similar priced offerings elsewhere.

We had a really poor experience with this Costa. We ordered 4 times via Ubereats and each time an item we ordered was missing. After ringing up about the 4th time we were accused of constantly blaming them and that it wasn’t there fault. Very poor. Though I guess it’s more fool us for thinking they would improve.

Very quiet when I visited. Staff were in training but still gave great service and had my coffee ready in just a minute.

More intent in talking about rubbish between themselves instead of serving customers and ignoring them, had to repeat our order loads of times, worse one to date ,

Rude unhelpful staff ,toast that was warmed up bread only butter no plant based spread odd as vegan food available coffee average at best.Rated a swanswa costa the other day it had five stars this sadly was a very bad experience was not happy last time but wanted to give it another chance ,wont bother in future .

Great and friendly staff on bar and floor girls are great so are the boys .

Only had coffee here staff lovely coffee lovely but chairs need a good clean. Stains all over them yuk

Staff are really friendly and nice and I had a bacon roll which u have to grab from the fridge and they will heat up for u which they don't mention until u get to the till I had a carmel iced latte which is always amazing and my friend had a frappe but she is lactose intolerant but they do offer milk alternatives and write it down on the cup I go to this costa alot and have never had a bad experience my only complain is it is a bit expensive the food and the drinks but the drinks especially ate lovely

They've gotten my order wrong the last 3 times I ordered from them and straight up just forgot to give me my coffee

Terrible customer service. Food is not like other costas and tea is gross. Best to get some Krispy Kreme donuts near the cafeteria where you can also find McDonald, Pizza Hut, choptixs, nandos and wagamamas.

Like other reviews, the attitude of female staff member going around being useless was absolutely disgusting. Costa should definitely fire her by popular demand lmao. Won’t go to a costa again until they get their reputation up again in my eye.

The best place in town for my oat or coconut latte !

The customer service as others said is appalling. I popped in with my sister and 11 week old miniature dachshund puppy who I was carrying in my arms. We asked if dogs were allowed inside and were told no (the only place we were turned away) so we planned to choose what we wanted (keep in mind there's no menu outside to choose from) and take the dog outside, whilst doing so the person at the till told us dogs weren't allowed to which I replied, I know we're just choosing then going to sit out and he looked at us, shrugged and rolled his eyes! Obviously bothered by our presence he didn't listen to our order, he over charged me by £10!! And then told me I had to pay extra for a cake he decided he didn't see me pick up..... The coffee was disgusting and badly made, my roll was cold by the time my drinks were done and even though there were at least 3 people working there was no queue management at all. We went to Starbucks down the other end afterwards, they were very welcoming, they allowed the puppy in and gave him a free pupaccinno. My honest advice, don't waste your time or money here, Sidoli's and Starbucks are a far better choice. I don't expect everywhere to let dogs in but there's no need for that attitude. Watching how those guys work and operate I can honestly say (dog or not) I will never use that Costa again, I wasn't the only one in there receiving bad service today and judging by the reviews I'm not the first and won't be the last.

Staff could do with some training in customer care. First lesson try to beeaaant to customers, not just plonk down the coffee with the comment "cappuccino" whilst turning away to continue their conversation and laughter with their friends. Second lesson. Clear tables AND clean tables and properly. I could add a few more but if you could achieve some success with the above it would make a visit to Costa a more pleasant experience. The above comments apply to any Costa coffee shops, but in particular to Leigh Delamere.

This is in reference to the Costa in the Outlet next to the shops and not next to the cinema. There doesn't seem to be a separate Google page for them. Felt the need to review this particular Costa just due to how rude the staff are. I've been to a lot of different Costas - you know what to expect. You don't need 5* service, but you certainly don't expect eye-rolling, sarcasm, back-chatting etc. My Mum ordered in the coffees and some bacon rolls. Staff were a bit flustered, which is understandable as it was busy, but I imagine that's the case most days. The girl at the register abruptly snapped at my Mum and said to slow down the order because she couldn't concentrate. My Mum hadn't realised she needed to bring the bacon rolls from the sandwich stand with her to which she was met with, "well, go get them then!" After reading back the order she'd gotten all the coffees wrong anyway, despite repeating the order back and slowly as per her request :') Luckily the situation was so absurd that we found the humour in it, but this was completely unnecessary and unacceptable. We got chatting to some other customers and apparently this particular Costa is known for it, so there you go! :L They're missing a trick here - turn this place into a Karen's Diner and you'll be raking it in!

Called in for toastie and coffee staff were brilliant place

Friendly staff, Average prices different flavours. Parking nearby family friendly and disability access available. Great for five minutes rest while shopping.

The service is very rude, especially the lady in charge. We spent £16 and they still did not allow my 5 year old son to eat his tiny cupcakes so I asked my son to choose something else in the store but he refused. Therefore, the lady still did not allow my son to eat his small cupcakes even after seeing my son cry. So we left the shop without drinking our coffee which we have already paid for and this will be our last time even visiting this shop.

What’s up with the staff. They all audibly, consistently talk about how much they hate working there and dealing with customers. Plus the coffee sucks and the chairs are up hours before closing. Lol