Front office called me 10 minutes before my appointment, while I was already almost at the location- to let me know the surgeon is running behind and they can’t see me for another 3 hours. Timber is also using a new financing system that not a single person working there knows how to use, much less how to advise others. After my wisdom tooth surgery, which was four impacted extractions; they prescribed me five single oxycodon pills. I had a horrible reaction to these and they refused to give me any other pain medication, including non opiates which I specifically requested. I have checked in with every person I know and nobody has ever been given five single 5mg pills (2.5 doses) for this severe of pain. LISTEN TO THE OTHER REVIEWS! This location has a bad rating for a REASON. This location is also quite literally unsafe, there are folks doing hard dr*gs directly outside the building. You are not in good hands here, and they only care about your business and money- not your well-being.

We've now been to 3 Timber locations and this by far, is the worst. My daughter was booked here, unbeknownst to her, for an ortho consult. Despite 50+ yrs of living in west Portland suburbs, we're not interested in participating in any gentrification projects. We arrived 20 mins early to find a self check tablet on a stand in front of reception. Simple process, save for having to get out insurance/ID cards and take pics (already on file at the referring dentist office). As we were putting cards away, 2 different people walked briskly through the waiting room to ask if we needed assistance (not a greeting, or a pause, or even seeming to make the trip just for us). We sat down to wait (I usually wait in the car with my 1 yr old granddaughter, but my daughter was too nervous to walk the 3 blocks alone from Timber recommended parking garage). Eventually, a woman who had rushed through several times seemed to be near the reception desk and I advised my daughter to have parking validated while we waited. The woman declined, preferring to wait until after the appointment in case there were any "issues" with the time...So I put the ticket away and forgot about it. My daughter was soon called back by a pleasant gentleman. The baby is very quiet, but after awhile, I was dreadfully bored and because my strained knee was in a brace at the time, I thought I'd stretch my legs in the building lobby for a few minutes. We couldn't go outside due to super filthy neighborhood (drugs, serious mental illness, etc. - we drove around a 6 block radius several times when we first arrived so we did see it all). The building lobby was tiny, but "safe" and empty save for a security guard I noticed hunkered down behind a desk who wasn't there when we had first arrived 20 minutes earlier. I walked slowly to the far end of the lobby and called for my granddaughter to follow me. A few minutes later I finally convinced her to join me as I bent down by a plush, but obviously unused, chair in the lobby. As she reached a finger towards the chair, the security guard jumped up and came towards us, questioning what business we had in the building. Given he had just seen us come out of the dentist office, where we'd been sitting in full view through the glass walls, I was flabbergasted! I told him we were waiting for my daughter who was in the dentist office. He couldn't seem to grasp that concept and became very agitated, suggesting that he had to question us because of all the history of security threats they have in the building. I assured him we were no threat and attempted to make my way back to the dentist waiting room, though he was blocking the path. He called the woman from the dentist office to inquire if I was lying about our business. She had to come out in the lobby to confirm, then proceeded to agree with him that there were so many security threats there that the obviously ethnic baby and myself (Caucasian) should be profiled. As I went back in the waiting room, I decided I shouldn't do business in that building and said so aloud (to myself). The guard called out "Don't come back!" The woman in the dentist office overheard and again said nothing. I asked to see my daughter so we could leave. As I was in a hurry, I picked up the baby and said jokingly aloud "So you don't stab anyone or steal anything." The woman tittered and said "Not today". I told her incredulously that was an inappropriate comment. She didn't respond. My daughter was almost done so the pleasant gentleman readied her to go quickly. We left with no further dialogue with any Timber staff. I followed up with bldg mgmt and security company while my daughter left a neg review, prompting msg from Timber office mgr. However, it was generic number and mgr couldn't be reached after several calls/msgs. I attempted to email, but published address was invalid. Talk about adding insult to injury...shameless. I'd say this location suits the neighborhood just fine!

I need all my wisdom teeth removed. Im more than 4 hundred dollars in and only have an X-ray to show for it. After My consultation the print out says it will be $4,860 w/o insurance. After looking more closely once i got home i realize that they are charging twice per tooth. I realize this must be a mistake and thankfully i didnt put half down to schedule my appointment because who knows if i could ever get my money back. I will never go back. The consultation was $150 more than the estimated $100. The whole operation at timber dental seems very shady and all they care about is profit not patients. If you ever go here double triple check everything or it could cost you thousands of dollars extra.

Timber Dental is located in downtown Portland on the 4th avenue not too far from Pioneer Place. This is an Excellent Office dentist and eco-friendly indeed - very friendly Team did filling and cleaning always had good work done.

Summary: misleading information, lack of transparency around insurance benefits and charges. I am a patient at the Eastside location. At the end of July 2023 I was referred downtown to see an oral surgeon for a tooth extraction. It took a month to get an appointment with the oral surgeon who agreed that the tooth needed to be pulled. He explained that in addition to pulling the tooth a bone graft would be necessary to maintain the bone density of my jar and that without it I would have "bone atrophy and disfigurement" to my jaw and face. I was then sent to talk to the front desk who explained they could get me in later that day for the surgery and I would need to pay a little over $3000. I asked why so much for a necessary procedure when I have good insurance and the only answer I could get was that the surgeon was not in network. This is not true. The truth I have learned is that my insurance does not cover bone grafts at the time of extraction because they are not considered necessary but nobody explained this to me. I left completely devastated with an exposed tooth, no idea what to do, and no others options offered to me. I have since gotten the tooth extracted by another oral surgeon who was able to clearly explain my options based on my insurance coverage and explain that a bone graft is not necessary because the bone will grow back on it's own. In fact I have had 4 wisdom teeth removed and the x rays do not show any holes in my jaw.

This is for all offices I lost my temporary front upper tooth on a Saturday. I was so releved when I saw that Timber Dental took appointments on Saturdays and accepted same day emergencies. I called at 1:00 and was happy to receive an automated text emmidiately that said my voice message had been delivered and that I would chat with an attenant shortly and specifically said someone would reach me before close today. No one ever called back. Dont say it if you're not going to do it Maybe they are better on week days but don't rely on them on weekends Sincerly, Snaggletooth

Even while having to go through wisdom teeth extraction, they were hands down the best experience I’ve had at a dentist office. Exceptional service coupled with superior expertise and supporting staff. Absolutely Top-Tier

Best ever dentist experience, very professional and caring. Dr. Mcnutt did an amazing job on extracting my severely decayed wisdom tooth with no pain. Would definetly recommend!