On September 1, 2022, at 8:30 am, I went to Unilabs, located Rua de Costa Cabral 2252 in Porto, to carry out clinical analyses. The day before, I had gone to the same place to ask for instructions on how to carry out these analyses. The next day, when I go to the place again, the girl at reception says that a mask is necessary (which I understand perfectly). The older colleague, who was collecting blood from a patient, in another room with the door open, shouts to reception: "- Again? Yesterday it was a mask." To which I politely replied that they hadn't given me any mascara and that despite not knowing, I understood. In a totally disrespectful, aggressive and fish market-like tone, which deserves all my respect, he responds: "- Now the masks cover your ears? I told you just yesterday" This does not correspond to the truth, they did not give me a mask the day before, nor any such information (although I recognize that I may not have heard) However, the way the employee addressed herself and the words she spoke were totally unacceptable for a professional. In order not to get upset and noticing the employee's rude attitude, I walked out the door and headed to another laboratory. I decided to report it via email and Google review, so that no user goes through this again and that those responsible at Unilabs send this complaint to them. It is extremely bad to have 3rd class service from an employee, especially in the health sector, who talks to users as if she knew them from school, with the door open while collecting blood from another user and shouting to reception, where were they the most? users in the waiting room. In order not to harm the other colleague at reception, I would like to point out that she was the oldest colleague in the blood collection (who previously worked at Lab Med / Unilabs located on Rua Honório de Lima, in Porto) In light of this incident, I am here to report this via email and Google review, so that no user/client can go through this. In addition to being extremely unpleasant, it tarnishes the professional image of Unilabs laboratories.

Attentive staff

Great service, fast, attentive and the exams were sent in a timely manner.

I am a Unilabs Costa Cabral customer and already was when the laboratory was located on a crossroads in Costa Cabral. Always well attended to. Last Saturday it was possible to schedule a special analysis for the Campo Alegre laboratory, which is almost impossible as the current process, which is so concentrated, barely allows personal contact and machines are often not the best solution.