1/5 Ruth O. 8 months ago on Google
I
wanted
a
single
bed
for
my
son,
I
asked
if
they
had
one
and
I
was
directed
to
the
back
where
a
member
of
staff
was
to
have
a
look
at
the
blue
divan
single
bed
available.
The
gentleman
showed
me
the
bed,
the
two
drawers
and
the
headboard.
I
went
back
and
asked
the
big
boss
(owner)
at
the
reception
how
much
and
he
said
£40
and
no
discount.
I
asked
for
delivery
and
the
said
£5.
I
paid
and
was
told
that
it
will
be
delivered
same
day.
True
to
their
words
it
was
delivered.
We
did
not
realise
that
the
headboard
was
not
included
until
the
delivery
man
left.
I
felt
it
was
a
simple
mistake
and
that
they
would
realise
it
the
next
day
and
call.
But
they
NEVER
did.
I
excused
the
action
to
the
fact
that
they
are
really
busy
and
might
not
have
realised
that
they
didn’t
deliver
the
bed
with
the
headboard.
I
then
called
them
and
the
man
that
answered
the
phone
said
it
wasn’t
a
mistake
that
the
headboard
was
sold
separately
from
the
bed.
I
said
why
will
the
headboard
be
sold
separately
from
the
bed?
No
one
told
me
before
I
paid
and
no
one
informed
me
that
the
terms
of
a
completed
transaction
has
change!!!
Where
on
earth
does
this
happen?
To
make
it
worse
the
man
rudely
said
to
me
that
the
bed
was
supposed
to
be
over
£100
but
I
was
given
it
for
£40
so
they
won’t
give
me
the
headboard
unless
I
paid
another
£15
for
it.
I
reminded
him
that
they
didn’t
do
me
a
favour
because
I
paid
exactly
what
I
was
asked.
I
have
never
experienced
something
as
horrible
as
this
before.
They
still
have
the
headboard.
I
feel
that
this
is
broad
day
criminal
act,
having
paid
for
a
good
and
you
withhold
part
of
it
demanding
more
money.
They
may
think
they
have
gotten
away
with
this
one
but
they
will
definitely
meet
their
match.
It
is
said
99
days
for
the
thief
and
one
day
for
the
owner.
I
had
to
post
this
so
that
people
can
be
aware
of
how
FRAUDULENT
THEY
ARE!!!