This store has really gone down in customer service. Every time I go there, there is no one up front or even watching the front, it takes 10 minutes to go hunt down an employee to check me out. I've had many instances where while checking out, the cashiers talk very annoyed even though I haven't even said anything more than "Can you please check me out?" The last straw for me was when I went there while they have a "Buy 2 get one Free" for manga and graphic novels. I'm posting a picture with this review that's the sign they have up for the promotion. It says "All Manga" so I picked up some Pokemon manga and when I went to check out it all rang up full price, no promotion. I was told by one of the cashiers that Books-A-Million has the Pokemon manga under a different category in their system. So technically it's not a manga and the promotion covers only select manga. Here's the whole problem with that, the Pokemon manga I wanted to buy were manga. They were written by a Japanese Mangaka, published by a manga company, and distributed by a manga company. So the company is advertising a promotion as "All Manga" but doesn't actually make good on that promotion. One of my biggest pet peeves is stores advertising promotions as one thing, but doing something else or leaving things out. The only saving grace they have is that they usually have new releases on release date or the next day, though Barnes&Noble has the same perk.

Decent experience - one of the lady employees was extremely helpful and courteous to finding books and making recommendations - although the check out guy could have been more courteous and friendly - BAM faces a huge challenge for survival given competition online and from Barnes & Nobles, many BAM locations are closing - book selection wasn’t as good May be given the space they gave but overall decent experience - will give them a try one more time to see consistency hence a four star for now but subject to change.

This one is nice. Miss seeing them all over as they seem to have a better selection than Barnes and noble.

Excellent place and very professional personnel. They have awesome history books but lately the titles are not that many like in the past.

Great staff, Vince was an amazing helper and guided me to every section I was looking for books in, very knowledgeable, it’s too bad he apparently doesn’t work at this location anymore.

Really good selection of books and lots of fun in general to browse and overall is a cool place

Was looking for figures or posters and could not find them. Found some last Christmas but none this year.

Good experience!